Staff lied to me about it being past 4pm deadline to transfer date to new iPhone I purchased. Said…read moreit would happen automatically the next morning. Went to another Verizon store and they said Coconut Point lies about that all the time to get people out of the store.

Made an appointment for the purposes of switching our service to Verizon and buying new phones…read more We were helped by several patient staff members, and accomplished our visit purpose. Our only beef: when Verizon notified us of our first and subsequent monthly bills it was no where near to the quote we had subscribed to. This necessitated another trip to get that straightened out.

I was locked out of my new iPhone (day one, I might add). I showed up with the iPhone and the…read morereceipt from Verizon (did not purchase from Apple). I was very courteously greeted and given an estimate of 25 minutes. Within minutes, the greeter found me and told me the time was now reduced to 10 minutes. I then sat down in the back and was called on immediately. Cayden, the young man that waited on me, was absolutely terrific. He is obviously knowledgeable, but is also very pleasant. Within 10 minutes, he had my passcode re-set. He then proceeded to re-load everything on my phone (that Verizon had just charged me $29 for). And Cayden did more more than Verizon. I highly recommend Apple Coconut Point and I even more highly recommend Cayden. He is one very smart kid!

I'm genuinely surprised at how poor the management experience is at this location. I now actively…read moreavoid coming here because of Jasma. The level of rudeness and lack of basic customer service from someone in a leadership role is unacceptable--especially for a brand that prides itself on its in-store experience. What should have been a simple, exciting order pickup was turned into a frustrating and unnecessarily negative interaction entirely due to management. There was no ownership, no professionalism, and no effort to create even a baseline positive experience. What makes this worse is the contrast with the frontline staff. They were excellent--attentive, helpful, and clearly committed to delivering a great customer experience. The fact that they can consistently perform at that level without leadership modeling those behaviors is telling. They're operating in spite of management, not because of it. That kind of disconnect doesn't just happen by accident--it reflects directly on store leadership.

Terrible Billing & Service! Made a return for modem and they lost it. Instead of billing me they…read moresent me to collections. Will never do business with this company. Avoid there services. Use Verizon!

Zonya was a great help! Very quick and efficient and super informative. Honestly haven't had a more…read morepleasant visit.

Consumer Cellular is what is known as MVNO (Mobile Virtual Network Operator) that partner with AT&T…read moreto provide telecom service. Prior to 2024, it also partnered with T-Mobile but in 2024, it is exclusively with AT&T. The rate at AT&T was simply too high and we switched to a different service provider. Six months ago, we stop by the Consumer Cellular store at Gulf Coast Town Center to inquire about their plans and availability of iPhone 16. At the time of switching, Apple announced their 16 iPhones. We did not wait to upgrade to iPhone 16. We switched and used our old iPhones without any issue. With AARP membership and auto payment, we reduced our expense by nearly 50% per month! The store is huge, clean and organized with many sample phones, device accessories on display. We waited for six months and finally upgraded our devices to iPhone 16 with IOS 18.3 this week! Within one hour, we completed our upgrades flawlessly! The staff at the Gulf Coast Town Center location is very knowledgeable, friendly and professional. David is a seasoned technical professional with excellent people skill! Ronald and a female staff (I did not recall her name) always work with a smile! Highly recommend this store if you are interested in reducing your mobile phone expense!

I needed to transfer my old phone to a new iphone and had a great experience at this store. The…read morestore was clean, organized, with seating areas and snacks. Representative David was incredibly helpful and patient and hooked up my new phone with all my contacts, apps, photos and more. The process was easy and I love my new phone. Great staff who works with us over 55 people very well - they explain simple things and don't make you feel stupid for not knowing technology like younger generations.

Today was the second time that I was in the store. Both for the same reason but different head…read moreset to be sinked. Your Sales Person did it the first time but I realized I only had the box and would have to go get it. When I cam back almost 6pm, this Character (Black Gay Guy, stated "We only fix phones here AND DON'T DO IT AGAIN! Thoroughly appauled at this direspectful idiot, I said nothing. He fixed it, I left! but this IS NOT CUSTOMER SERVICE and he is definitely creating a dangerous work place. The next customer in line stated when I asked if he heard what the Sales Person had said ( I repeated it), he had walked away to answer the phone, Offered to pop him in the mouth. Check your cameras! Your website clearly states: Speakers & Headphones

I got my Macbook's battery replaced here 2 days before I moved out of state. Battery works fine but…read moreas soon as I got it back from the place, the trackpad didn't work properly, and the screws on the bottom of the Macbook aren't even screwed in all the way. I couldn't bring the laptop back because I obviously moved away. Recently the trackpad has begun bothering me so much.

Best Buy in Estero Florida is in my opinion is #1 for service, product knowledge and inventory. The…read moreGeek Squad program is a must for me. They can be slow at times but good help is at a premium and hard to find.

I ordered and paid for a fridge at the time I was told it was available. Two days before delivery…read morethey called and said it was not available. I cannot believe they did not notify me sooner! I waited over a month for delivery. Then I waited 20 minutes to speak to a human after AI had no idea what I was talking about. Never again. Awful service and no equivalent products offered. Never again! I'd give minus 5 stars of that was a choice.

Bought a new phone for my elderly dad, but because his existing plan dated back to the Rosetta…read moreStone, there were complications activating his new device. Aldofo and Juan worked tirelessly to help me solve this before I had to leave town. Pro tip - if you're trying to call the store directly, please dial 984-297-8990!

Staff insulted my appearance, would have gotten better help and more information out of a brick wallread more

Upgraded our iPhones last month. We worked with two different agents and both were very helpful…read moreand friendly. We are happy with the price, service and products...and the whole process took only about an hour.

I got my phone stolen and Melissa was so great to work with. She helped make sure my info was safe…read moreand walked me through the steps on how to report and erase it. I highly recommend working with her if you stop in.

JASON- was absolutely incredible! He was so patient and knowledgable guiding my elderly…read moreparents to a great phone/plan! The process could not have gone any better! Thank you Jason!

Worked with Tommie at the 13800 Tamiami store today. He helped me buy a new I Phone. He was very…read morecompetent knowledgeable and anxious to help me. He is a great representative of the company. This store and Tommie will be my go-to choice in the future. Thanks for the help.