Made an appointment for the purposes of switching our service to Verizon and buying new phones…read more We were helped by several patient staff members, and accomplished our visit purpose. Our only beef: when Verizon notified us of our first and subsequent monthly bills it was no where near to the quote we had subscribed to. This necessitated another trip to get that straightened out.

Staff lied to me about it being past 4pm deadline to transfer date to new iPhone I purchased. Said…read moreit would happen automatically the next morning. Went to another Verizon store and they said Coconut Point lies about that all the time to get people out of the store.

Apple is always wonderful.I have an appointment; I arrive; they solve my problem. And the best…read morething is that I understand what was done. Thank you,Apple!

I'm genuinely surprised at how poor the management experience is at this location. I now actively…read moreavoid coming here because of Jasma. The level of rudeness and lack of basic customer service from someone in a leadership role is unacceptable--especially for a brand that prides itself on its in-store experience. What should have been a simple, exciting order pickup was turned into a frustrating and unnecessarily negative interaction entirely due to management. There was no ownership, no professionalism, and no effort to create even a baseline positive experience. What makes this worse is the contrast with the frontline staff. They were excellent--attentive, helpful, and clearly committed to delivering a great customer experience. The fact that they can consistently perform at that level without leadership modeling those behaviors is telling. They're operating in spite of management, not because of it. That kind of disconnect doesn't just happen by accident--it reflects directly on store leadership.

Terrible Billing & Service! Made a return for modem and they lost it. Instead of billing me they…read moresent me to collections. Will never do business with this company. Avoid there services. Use Verizon!

Zonya was a great help! Very quick and efficient and super informative. Honestly haven't had a more…read morepleasant visit.

Thanks to Martin N got his wonderful review. It clinched me to come here. This place is…read morewonderful!. David was an amazing and awesome representative. He made sure our service transfer went smoothly and it did cut our bill more than in half. Store is very clean and the staff is very knowledgeable and all friendly. David made sure that we were able to relax with a hot beverage while waiting for assistance. We really are very pleased all around the this wonderful place.

Consumer Cellular is what is known as MVNO (Mobile Virtual Network Operator) that partner with AT&T…read moreto provide telecom service. Prior to 2024, it also partnered with T-Mobile but in 2024, it is exclusively with AT&T. The rate at AT&T was simply too high and we switched to a different service provider. Six months ago, we stop by the Consumer Cellular store at Gulf Coast Town Center to inquire about their plans and availability of iPhone 16. At the time of switching, Apple announced their 16 iPhones. We did not wait to upgrade to iPhone 16. We switched and used our old iPhones without any issue. With AARP membership and auto payment, we reduced our expense by nearly 50% per month! The store is huge, clean and organized with many sample phones, device accessories on display. We waited for six months and finally upgraded our devices to iPhone 16 with IOS 18.3 this week! Within one hour, we completed our upgrades flawlessly! The staff at the Gulf Coast Town Center location is very knowledgeable, friendly and professional. David is a seasoned technical professional with excellent people skill! Ronald and a female staff (I did not recall her name) always work with a smile! Highly recommend this store if you are interested in reducing your mobile phone expense!

Fantastic job replacing my broken screen and it's back to like new condition…read more Team was friendly, helpful and made the repairs very timely.

I got my Macbook's battery replaced here 2 days before I moved out of state. Battery works fine but…read moreas soon as I got it back from the place, the trackpad didn't work properly, and the screws on the bottom of the Macbook aren't even screwed in all the way. I couldn't bring the laptop back because I obviously moved away. Recently the trackpad has begun bothering me so much.

Just purchased a dish washer. Awesome service, great…read morepricing ( saved over $400 on same unit from Lowe's). Delivery time frame very good. Great experience

Best Buy in Estero Florida is in my opinion is #1 for service, product knowledge and inventory. The…read moreGeek Squad program is a must for me. They can be slow at times but good help is at a premium and hard to find.

I was in before closing and the dark haired woman said she couldn't help me. she was with another…read morecustomer but told me she was unable to help due to her system being down. I responded so how are You able to help this customer. She said the system is down At 640. I would advise that they change the hours listed on the door and google as well. She refused service because she did not want to stay late. This is not the first instance this woman has been snooty. I will be contacting corporate and filing a formal complaint. I recommend you go elsewhere!!!!!!! Do not go here!!!!

Staff insulted my appearance, would have gotten better help and more information out of a brick wallread more

Upgraded our iPhones last month. We worked with two different agents and both were very helpful…read moreand friendly. We are happy with the price, service and products...and the whole process took only about an hour.

I got my phone stolen and Melissa was so great to work with. She helped make sure my info was safe…read moreand walked me through the steps on how to report and erase it. I highly recommend working with her if you stop in.

JASON- was absolutely incredible! He was so patient and knowledgable guiding my elderly…read moreparents to a great phone/plan! The process could not have gone any better! Thank you Jason!

Worked with Tommie at the 13800 Tamiami store today. He helped me buy a new I Phone. He was very…read morecompetent knowledgeable and anxious to help me. He is a great representative of the company. This store and Tommie will be my go-to choice in the future. Thanks for the help.