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    AT&T Store

    3.3 (12 reviews)
    Open 9:00 am - 7:00 pm
    Updated over 3 months ago

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    5 months ago

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    7 months ago

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    1 year ago

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    1 year ago

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    6 years ago

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    3 years ago

    The service by Ashlee and Michael was soooooooooooooooooo good amusing amazing and fantastic

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    7 years ago

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    6 years ago

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    Manager

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    9 years ago

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    7 years ago

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    11 years ago

    Great service from Chris. He took all the time we needed to answer all our questions.

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    9 years ago

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    Apple Coconut Point - Weak ass customer service

    Apple Coconut Point

    (157 reviews)

    $$$

    I was locked out of my new iPhone (day one, I might add). I showed up with the iPhone and the…read morereceipt from Verizon (did not purchase from Apple). I was very courteously greeted and given an estimate of 25 minutes. Within minutes, the greeter found me and told me the time was now reduced to 10 minutes. I then sat down in the back and was called on immediately. Cayden, the young man that waited on me, was absolutely terrific. He is obviously knowledgeable, but is also very pleasant. Within 10 minutes, he had my passcode re-set. He then proceeded to re-load everything on my phone (that Verizon had just charged me $29 for). And Cayden did more more than Verizon. I highly recommend Apple Coconut Point and I even more highly recommend Cayden. He is one very smart kid!

    I'm genuinely surprised at how poor the management experience is at this location. I now actively…read moreavoid coming here because of Jasma. The level of rudeness and lack of basic customer service from someone in a leadership role is unacceptable--especially for a brand that prides itself on its in-store experience. What should have been a simple, exciting order pickup was turned into a frustrating and unnecessarily negative interaction entirely due to management. There was no ownership, no professionalism, and no effort to create even a baseline positive experience. What makes this worse is the contrast with the frontline staff. They were excellent--attentive, helpful, and clearly committed to delivering a great customer experience. The fact that they can consistently perform at that level without leadership modeling those behaviors is telling. They're operating in spite of management, not because of it. That kind of disconnect doesn't just happen by accident--it reflects directly on store leadership.

    Consumer Cellular

    Consumer Cellular

    (3 reviews)

    Consumer Cellular is what is known as MVNO (Mobile Virtual Network Operator) that partner with AT&T…read moreto provide telecom service. Prior to 2024, it also partnered with T-Mobile but in 2024, it is exclusively with AT&T. The rate at AT&T was simply too high and we switched to a different service provider. Six months ago, we stop by the Consumer Cellular store at Gulf Coast Town Center to inquire about their plans and availability of iPhone 16. At the time of switching, Apple announced their 16 iPhones. We did not wait to upgrade to iPhone 16. We switched and used our old iPhones without any issue. With AARP membership and auto payment, we reduced our expense by nearly 50% per month! The store is huge, clean and organized with many sample phones, device accessories on display. We waited for six months and finally upgraded our devices to iPhone 16 with IOS 18.3 this week! Within one hour, we completed our upgrades flawlessly! The staff at the Gulf Coast Town Center location is very knowledgeable, friendly and professional. David is a seasoned technical professional with excellent people skill! Ronald and a female staff (I did not recall her name) always work with a smile! Highly recommend this store if you are interested in reducing your mobile phone expense!

    I needed to transfer my old phone to a new iphone and had a great experience at this store. The…read morestore was clean, organized, with seating areas and snacks. Representative David was incredibly helpful and patient and hooked up my new phone with all my contacts, apps, photos and more. The process was easy and I love my new phone. Great staff who works with us over 55 people very well - they explain simple things and don't make you feel stupid for not knowing technology like younger generations.

    AT&T Store - mobilephones - Updated May 2026

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