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    Best Buy

    2.3 (51 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Best Buy

    Auto electronics installation

    Auto electronics repair

    Best Buy Photos

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    Reviews With Photos

    Inside store
    Marci N.

    So first time here. First associate we went up to was kind of rude , ( he genuinely seemed annoyed when we asked for assistance, like it was somehow beneath him) but fortunately he got us someone who was able to help us..He explained features, benefits, and we found something with enough speed and memory to accomplish what we needed. Edwin was great... And he set up our Geek Squad visit....Very happy with our first experience here...

    Minutes to get help

    If I could get them zero stars I will because I asked for help and all they did was telling me what I do wrong when I purchase the item no one's want to help me they were just standing there like like they get paid to be standing in not being result in problems Best buy terrible system process of credit card they will not refund your money they will give you a store credit why did they not read the credit cards information and returned your money directly to the cards my question Why

    Pick a spot. Then they bring it to you.
    Heather L.

    Curb side pick up during the Corona Virus was simple, easy and safe. Thank you Best Buy!!

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    3 months ago

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    3 months ago

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    6 months ago

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    1 year ago

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    4 years ago

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    1 year ago

    Best Buy is Great Overall. The Service is Nice. The Selection is Fantastic. The Value is Good. The Best Buy Location is Great Overall.

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    5 years ago

    Most improved customer service in the business, Faith from Geek squad is very helpful and a whiz at fixing things efficiently!!!

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    6 years ago

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    4 years ago

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    5 years ago

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    10 years ago

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    12 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - Best Buy

    Review Highlights - Best Buy

    Best Buy in Estero Florida is in my opinion is #1 for service, product knowledge and inventory.

    Mentioned in 2 reviews

    Read more highlights

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    Apple Coconut Point - Weak ass customer service

    Apple Coconut Point

    (157 reviews)

    $$$

    I'm genuinely surprised at how poor the management experience is at this location. I now actively…read moreavoid coming here because of Jasma. The level of rudeness and lack of basic customer service from someone in a leadership role is unacceptable--especially for a brand that prides itself on its in-store experience. What should have been a simple, exciting order pickup was turned into a frustrating and unnecessarily negative interaction entirely due to management. There was no ownership, no professionalism, and no effort to create even a baseline positive experience. What makes this worse is the contrast with the frontline staff. They were excellent--attentive, helpful, and clearly committed to delivering a great customer experience. The fact that they can consistently perform at that level without leadership modeling those behaviors is telling. They're operating in spite of management, not because of it. That kind of disconnect doesn't just happen by accident--it reflects directly on store leadership.

    Absolutely terrible customer service. The rep I spoke with had no sense of customer care, was vague…read morewith his responses and clearly had no sense of propriety with customers. I eventually spoke to the Manager about being overcharged. I asked for their Legal Dept. It took him 10 minutes to retrieve a phone number. It's bad enough that the product quality continues to deteriorate but coupled with this experience and my law firm will shop other manufacturers in the future

    Best Buy - computers - Updated May 2026

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