Best Buy in Estero Florida is in my opinion is #1 for service, product knowledge and inventory. The Geek Squad program is a must for me. They can be slow at times but good help is at a premium and hard to find. read more

I ordered and paid for a fridge at the time I was told it was available. Two days before delivery they called and said it was not available. I cannot believe they did not notify me sooner! I waited over a month for delivery. Then I waited 20 minutes to speak to a human after AI had no idea what I was talking about. Never again. Awful service and no equivalent products offered. Never again! I'd give minus 5 stars of that was a choice. read more

not satisfied with there BS we can deliver tomorrow then they said there was a clitch in the system and they will deliver on NOV 20/ DRIVER WAS 8 MINUTES AWAY no one showed up so we called best buy driver called in sick now Dec 3 delivery not acceptable no compensation wow terrible customer service. so we cancelled our order and got our money back. Will not deal with best but again, read more

Absolutely do not waste your time or money at Geek Squad in Coconut Point. I brought in my laptop for a simple WiFi issue and was immediately told it wasn't fixable, that it had to be sent out for repair, wouldn't be covered under warranty, and would cost $200. Instead of actually diagnosing the issue, the tech spent more time trying to sell me a Geek Squad membership. Turns out, they lied. I fixed the issue myself at home in under 10 minutes with a USB drive and the correct WiFi driver. No sending it out, no extra costs, and definitely no membership required. Literally used ChatGbt. They either don't know what they're doing, or worse--they're intentionally misleading customers to upsell services. Either way, it's unacceptable. Avoid this location. Total scam. read more

So first time here. First associate we went up to was kind of rude , ( he genuinely seemed annoyed when we asked for assistance, like it was somehow beneath him) but fortunately he got us someone who was able to help us..He explained features, benefits, and we found something with enough speed and memory to accomplish what we needed. Edwin was great... And he set up our Geek Squad visit....Very happy with our first experience here... read more

Best Buy - Inside store - Computers Near Me - Estero, Florida

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Best Buy is Great Overall. The Service is Nice. The Selection is Fantastic. The Value is Good. The Best Buy Location is Great Overall.

I just had the worst experience at Coconut Point Best Buy in Estero Florida. The manager, Javon, was not helpful. The computer I bought for my 82 year old father 4 months ago now has a screen that is half black. The store staff accused my father of dropping the computer because of a scuff mark. My father states he did not drop it. Best Buy can repair it, but if I wanted a computer that was refurbished I would have bought a refurbished laptop 4 months ago and saved some money. The manager Javon would not give me the name of his district manager to discuss replacing this computer. I highly recommend you go elsewhere for service. I have been a Best Buy customer for years and this is very disappointing, I am buying 2 laptops for Christmas and they will not be from Best Buy!! read more

I bought two computers, 1 has been in 4 times and the other 2 times, Both still do not work properly. My husband just tried to get one if his files pulled up and the files from my computer are on his! I still can not open all of my programs. What doe it take to get your problems fixed. They do not seem to care. You can not get a hold of the actual store, you get some other country! I have been buying computers from them for a long time and have never been so frustrated!!! read more

Walked in to buy a washer and dryer. The guy at the front door had his nose buried in his phone. As I walked by he asked if I needed help no eye contact.... I told him I was headed to appliances. 30 minutes later and not one employee around, I go back up to the guy at the front door and ask if there are any salespeople. He informed me of a queue. That would have been nice to know when I walked in but his phone was more important than customer service. Went to Home Depot to get real customer service and spent $2,000 on a washer dryer set! Now I know why I avoid Best Buy for everything.... read more

If I could get them zero stars I will because I asked for help and all they did was telling me what I do wrong when I purchase the item no one's want to help me they were just standing there like like they get paid to be standing in not being result in problems Best buy terrible system process of credit card they will not refund your money they will give you a store credit why did they not read the credit cards information and returned your money directly to the cards my question Why read more

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Came in there to buy laptops for the team and the customer service was absolutely amazing! We were greeted by Julio who was very knowledgeable on the products we were interested in. We applied for a card and he took his time with me and helped me step by step. He is a great asset and by far the best service we have received at any Best Buy. Going forward we will only shop at this Best Buy! read more

HORRIBLE SERVICE. IS -0- stars an option? Bought a defective computer and they refused to exchange because the one I bought - 3DAYS AGO - is no longer on sale? It won't even turn on!! I keep getting bounced around on the phone, but NEVER to the Coconut Point store whereI bought it to find out if they even have one to exchange it for.!! You are WAY ahead to buy at Amazon or another reputable retailer. Do not shop there. read more

I have been trying to get a printer problem resolved since Sept 14th with no success. The first try received a schedule date and time window but no one ever showed up or called. Someone from geek squad emailed me two days later to say they would arrive the next day at a time that conflicted with a doctor's appointment. I responded that that wouldn't work and requested a different time. They never responded. I then went back to the store and tried to get someone to send out a geek to fix the problem. They could only reschedule me several weeks out. This time a hurricane forced another cancellation. I called again and got rescheduled two weeks out. The email i got said they would call the day before to give me a time, but no one ever called. So, I called to find out when they would arrive and was told the appointment was cancelled. By whom, they didn't say. I am at wits end with this company and wish I never heard of them. read more

I just returned from that store, where I had wanted to buy a new MacBook Air and a flash drive. The problem was that there was nobody, I mean nobody in that department. I saw a few co-workers chatting it up with each other in the front. I found the flash drive but that was it--after waiting several minutes. When I heard all the poor-me stories from big box stores losing business to online outfits, I have no sympathy because of my experience at this place. (It's not the first time this has happened.) read more

Curb side pick up during the Corona Virus was simple, easy and safe. Thank you Best Buy!! read more

Best Buy - Pick a spot. Then they bring it to you. - Computers Near Me - Estero, Florida

I have been to this store 3 times and have yet to find an employee to help me. Another time, I spent over an hour trying to add a new phone to my account. I ended up having to go to T-Mobile to buy the phone. On the most recent visit, I saw an employee in the high high-end section, he told me to wait in line behind the wall. I went behind the wall and there was no line. I went back in, and he said he was busy and wait. I browsed for 10 minutes and went back, and he was gone. I went up front to a supervisor, she shrugged and said nothing. I just left and will make my purchase on Amazon. read more

The customer service was terrible. I went into the store to get some help looking for something and the employee that "helped" me was rude and disrespectful. She was working the front door, I asked to try on a pair of headphones before I bought them and was saying I couldn't and I was wasting her time. read more

Best Buy in coconut point is the same as all Best Buy stores. It's the employees that make the difference. I had phone problems. They took my phone in the back and and put it on the computer. It still drops calls. It's all screwed up and I can't find anything. Not real happy. Going back soon. read more

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I do not recommend this best buy to anyone. especially if you have a wife, daughter, or know any women what so ever. I went there to look for laptops. An older man working with the laptops came up and tried to assist, complimented my appearance and then proceeded to let me shop on my own. I walked over to the desk tops and turn around when I see a flash come from behind me. He's taking pictures. I caught him in the act, confronted him and his excuse was "I wanted a selfie with you"... Excuse me?!?! When confronting the WOMEN at the front entrance, she insisted this was normal that sometimes they take pictures of owners with their new laptops/computers... i didn't even buy one ......... and a picture being taken from behind?.... my boyfriend when to the manager and she assured she would call us following up. Never received a call back. Gave plenty of time. Sick. read more

This review is really not about Best Buy but the service they offer called GEEK SQUAD. Let me tell you they were the most professional tv installers with great equipment. They put my tv on the wall and we had some issues with the cable and they stayed here and fixed everything. They even did their best to tie up and hide the cords. Masks shoe covers unreal!!! Great people. I know I will be using them again!!!!! read more

Rosa at customer service desk needs an attitude check. When returning a $45 Apple Watch band she asked me "what took so long for you to return?" Rude and no customer service skills. First of all we are in a global pandemic and the restrictions to get into stores are ridiculous and it's none of her business why it took me "so long". Paid cash and they would only issue a return of store credit due to me not returning it with 15 days. I don't think someone like Rosa should be working with customers with her grumpy attitude. read more

Horrible customer service at their Estero FL store with their general manager Edwin Alvarez. Caution shopping here. Called corproate number and no help either. Sold me an appliance that doesnt work and offering little to no help read more

I'll give a one star because I can't leave it blank but the employees and the management suck a-- they are sorry people I was there for 30 min before someone came to see what I wanted them on top of that employee could find my account and told me that he couldn't find it then I had to call the credit card people to let him know how to find it and telling him I was on there like wowww I left without a computer I couldn't deal with it I was my first time there and never will go back I'm done with Best Buy read more

Honestly I was walked in, I knew what I wanted and asked an associate to help me so I can buy it. Said they'd get someone. I waited 10 mins to buy something before asking again to be helped and they said they send someone. Waited another 10 mins and no helped. Didn't get to buy what I wanted cause no one would get it out of the case for me. read more

Love love this Best Buy. I purchased a brand new MacBook Pro from Gary he was SO nice and helpful! He even gave me next day shipping knowing I needed it for work. After ten days of having it- the screen went wonky and the laptop would get extremely hot. I took it in and the employee there was saying it was my fault and I can't return it- he was nice tho just doing his job, He grabbed his manager (DJ) anyway and a tech guy (Jon), both were VERY helpful!!! They agreed to exchange my laptop for a brand new one and said it definitely seems like a software problem. They didn't have my laptop in stalk so they sent me back to Gary so he could find me a comparable one within my budget- I had a few issues with payment but Gary being the amazing problem solver he is was able to help me out!! All 4 guys were very helpful and I couldn't be more grateful especially after spending so much on an apple product. This Best Buy stands by their products which I 100% appreciate. Thank you! Thank you! read more

I went in only for a printer ink that looked to be sold out. I went looking for an employee to help me when three employees who weren't not busy walked by and completely ignored me. I wanted to see if I could order the ink or if they possibly had some in the back. If you want decent customer service I suggest going elsewhere. read more

Most improved customer service in the business, Faith from Geek squad is very helpful and a whiz at fixing things efficiently!!!

I met with a gentleman who worked in the TV section for advice. He was very good and helpful. I didn't want to drive back out to Coconut Point for further assistance unless he was there, so I called. It was the worst experience I have had. I called and was on hold for more than 30 - 45 minutes when someone picked up the phone and hung up. It happened three times in a row and I eventually decided not to call back. With businesses being challenged due to the pandemic, maybe some of the customer service people at this store should be furloughed. Maybe then they can figure out how to do their job while not having a job. Instead of having customers experience the lack of quality service, discontinue the ability of having customers call into the store since no one is going to answer or hang up on you. Very frustrating!!!! read more

As an Executive / Personal Assistant to several high-level clients - my cell phone is my world. Everything lives in it. That said, I rely heavily on the team at Best Buy to help me with all things iPhone. I CAN NOT express enough my complete satisfaction and sheer relief when the team at this particular Best Buy steps in to save my day. Kudos to Destiny, Ishack, and Sebastian at Geek Squad. Disaster occurred, calm quick relief was provided. This is why even when I go back to Michigan - I wait until winter in Florida to make my purchases and hit Best Buy! Thanks again! read more

Nobody available to answer your calls at this location. If you have a question to ask.... to bad as nobody is there to help out. Looking to buy an iPhone. Looks like I'm buying at one of your competitors. What a dumb location. Manager should be fired for incompetence. Just loss $1,099 bucks today. read more

So another update not only did Best Buy jerk me around on their warranty now this instaprotec which is supposed to be a liquid screensaver which ended up cracking my screen is reneging on their warranty after I went and got everything fixed and sent them everything that they asked me for along with their email back stating everything they asked me for now they said that I needed some kind of number on the receipt of the place that they sent me to.... Again don't trust any warranties from any of these companies they do their best to weasel their way out of it after they already have your money shame on you..... After reading some of the other reviews I'll be surprised at Best buys around in the next 10 years read more

This store has been going downhill for awhile now however, it has reached the bottom in my opinion. Low inventory, poorly trained staff, weak selection and the thing i hate the most, EXCUSES. When a staff member does not know the answer, they make one up. I really hate that. That is my last visit to that store. read more

Clean store, employees need more training on products, check out is located by geek squad which confuses a lot of customers. Best buy does carry a lot of the "higher end products" ie routers, surge protectors, TV's, appliances. Also they are very good about price matching with Amazon when it is shipped and sold by Amazon. read more

Best Buy - Computers Near Me - Estero, Florida

Don't buy any audio/video here that needs to be installed! It's been a month and a half since our 1st installation and we are 1/2 installed. Excuses after excuses, poor scheduling system. Had we known all the problems we were going to have we would have gone elsewhere. read more

Terrible service. I bought 4 TVs and signed for total tech support. Needed help. Took 1.5 hours on the phone to make an appointment. Ten days out. Noon to 8pm window. No one showed. Called to see what happened. No one would talk for 45 minutes on hold and then they disconnected. Called back and finally got a refund but no apology and no explanation for why no one showed up or why the reservation and phone service is so unresponsive. Best Buy wants your money but won't deliver any service. Run away. read more

Three times I have been ignored ,insulted and they did their best to overcharge for even looking at something ?? I said to the mgr. that customer service is as important as selling things cheaply . I will never go back and will tell others. Example...I waited in the Geek line for 30 minutes to be told I would then be given an appointment ! Really ? They couldn't tell us that we could call and not have to be sheepeople ! read more

they can send information to my email address but I can't sign into my account! called them and they could not sign in either!!! place an order for delivery and they needed for me to change the date by going on line or calling the store, can't go on line, so I called, listen to music for ever. Hung up, emailed the store, now waiting for a return email or a phone call, now waiting.......................................................................................................... read more

I just left my appointment with the Geek Squad at this Best Buy. I couldn't be happier. Joe quickly fixed my laptop then went on to explain what had happened and give me a few pointers for future use. Thank you Joe and Geek Squad. Mary Ann read more

The Naples Best Buy is an excellent store for my electronic purchases. The sales staff are courteous, understanding and very knowledgeable. The managers keep it all going by having fine quantities of products at hand with a sales force that knows what they are doing. The best "Best Buy" experience I have ever had. read more

GREAT experience. Went in with a problem I honestly wasn't sure what they could do. Had a photo disk that my laptop wasn't reading. Very frustrating; $800 photo shoot and I couldn't access photos! Called and then went in; Geek Squad tried to help and then ended up noting that since disk couldn't be read they went ahead and made a copy that my laptop could read. This saved the day and solved my problem! I was so grateful and asked what I owed. Nothing! Can you believe it? I was taken care of by D.J. AHEARN AND MICHAEL CHUDERSKI they were both great and nice and I left very happy! read more