I ordered a full kitchen appliance package, and washer and dryer set from Bill Smith Bonita Springs…read morein July and the service was absolutely wonderful. Our sales representative David was helpful and listened to what we wanted. The delivery and installation were flawless, highly recommend this company. Making another purchase today for a family member based on my experience.

Bought a new electric stove from them two years ago. It had the feature that did not demand high…read moreheat for cleaning instead of this. It did a steam cleaning In 20-30 mins. When we went to use it , and every time since , it did a terrible job. When I contacted the store after a few months of this, they said they had many bad reviews on this "feature"and the best they could do for me was reimburse my $99 delivery charge!!. I even offered if they took it back I would purchase a better stove from them if they gave me enough credit for the one we bought. Needless to say their response was that I could use easy off oven cleaner, like you used to do in the 1960s to clean it. I would never recommend the store to anyone.

Had a strange charge crop up on my credit card, but seemed like it was from a small business, not…read morean internet scam or anything. I called the business number on a Saturday and the owner Keith picked up the phone right away (amazing to get a business owner on the phone on a Saturday!!). Keith was exceedingly patient and helpful and corrected the honest mistake immediately!! If I was in Southwest Florida and needed Appliances Fixed I'd be calling Keith for sure!

Service call was $150 which was double what others charged. They showed up and fixed problem same…read moreday they were called.

The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

The review is based on my experience with Adrian. He is the best!! Extremely pleasant and tried to…read morehelp me out in every way possible! Lovely sales associate at this store in Estero. I can't say the same of an elderly lady who was also working there yesterday around 1pm. She felt annoyed that while Adrian was answering my questions regarding a bed I was looking at, we were apparently on "her way". Give me a break. We were there first - just go around! It seemed like she was not happy that a non caucasian person was trying to do business at the store she works at! She is definitely not suited to work with customers.

Employees are extremely condescending which is absolutely absurd…read more You would think that they're the 6-7 figure clients coming vs. being retail workers. LOL. I'm sorry it's absurd. I'm not trying to be offensive, but you work at West Elm at least have some respect for people that come in and spend five figures. The stars are for the product because they're very reasonably priced for somewhat decent quality.

My Samsung french door refrigerator needed new back wheels (discovered this when I pulled it out to…read moreclean and the failed wheels tore up my floor) and compressor/drain line checked. Ray fit me in promptly, arrived on time , super communicative. I was very comfortable with him in my home and he had my fridge up on mini temp wheels within minutes, to stop the metal from tearing up my floors, and compressor checked. He's ordering the wheels and my $100 service fee counts toward the return visit. Fair and honest, highly recommend his business.

Ray and his apprentice did excellent, quick and clean work repairing our dryer. Communication was…read moreexcellent! Would absolutely use them again and highly recommend!

What an amazing experience. Needed a mattress to replace our…read moreold one and stopped in and purchased one of the most comfortable, high tech, mattress that we have ever laid on. If you decide that you need a new mattress -then please ask for Liz! She is absolutely amazing..Thank you Liz for our new mattress. We appreciate you.

We bought a California king Sleep Number with the adjustable box spring. They just full box spring…read moredidn't work for the time they delivered it. We've called we've been on hold countless times. It's basically a rip off. We were having some furniture delivered and they had to move the bed and five bolts fell out from under the bed that were never attached, their service is terrible, their installers are terrible and it's over priced and not worth it. Their follow up is nonexistent. Wish we never bought it.

If I could give this company less than zero stars I would-for the sake of my time…read more Today, I put in a quote request on Yelp for a washer repair to a few well-rated companies and also had yelp get quotes from others as well. First mistake. Almost immediately, my phone rang and I was HURRIEDLY ambush/scheduled immediately for a service tech to come out just two hours later, between 1pm-4pm. (Blaring red flag in hindsight ) Agreed. Fine. I need this washer fixed yesterday. Not an hour later I get a text from their tech, asking for the same info I already submitted in yelp (fine.) and am then told the tech cannot make it out until 5pm-7pm after being offered to choose between that window and the next morning. I immediately felt doubtful when the tech closed out with "Have a good one." (Red Flag #2) "See you later" I replied, trying to convince myself that this wasn't going to be the merry-go-round it most certainly was. ‍ Get ready... By 6:00pm, no update or eta, so I call the number from which the text came. A man answered promising his tech was coming out, but running late-later than 6pm-7pm-on a Tuesday night... Ok... 8:45pm-I am getting my child to bed and called the number again. The same lady that called to schedule me answered. (And it's worth noting-the aggressive nature of this appointment setter was like something I've never seen-especially for the tech to NOT actually even come out...) I recounted the situation to which she responded, "That's frustrating" with all of the sympathy of a robot. Then rushed to tell me she was going to reschedule for the next morning and have them call me to work it out with the office. "No, that won't be necessary. I am no longer requesting your service. You rescheduled me already three times in less than twenty-four hours of dealing with you. ThankYouBye." We just scheduled. This is when a service should at least be on its best behavior, because it will most certainly NOT get better. This is the phase they should be opening my car door, using their Sunday manners. Instead they're no-showing and not texting back. I half expect I'll get a drunk text after midnight along the lines of "WYD." That's how gross this whole experience felt. This is the WORST service I have never gotten in my life. I want my day back, so I could have scheduled with a-what's the word? Oh yeah...REAL business and at least by now, I would have the issue diagnosed and be well on my way to getting overcharged for parts that will be back-ordered for 8 weeks or whatever other circus act files out of that clown car. Because this is not the first bad experience I've had with repair service companies, but it's so close to the absolute worst on the LOOOONG list that they are fist-bumping one another. Stupidest. waste. of. time. ever.‍‍‍

Dispenser in dishwasher broke fixed n very good price tech was professional n knowledgeable would…read morerecommend

This store is similar to HomeSense and Home Goods. I noticed things priced similarly if not better…read more Great stock...kitchen, bath, bedding, decor, furniture, notebooks, markers. Fun store to wander through.

I was parked in the handicap waiting in my car when someone parked behind me put something they…read morebought in there car and I don't know what happened but someone left the shopping cart unattended and it literally smacked my car the workers didn't even say sorry and pretended like it didn't happen... WOW