What kind of store that doesnt know their own customer service number? The front guy just stand in the booth looking at his ipad and didnt care to look at the customer in front of him asking for the #. He told me to look up on google :) which I can easily do but at least pay some respect and be helpful with your job read more

I am writing to express my utter dissatisfaction with the customer service I recently experienced recently at one of your AT&T stores. Unfortunately, it's an all-Hispanic staff that comes across as dismissive, condescending, and abrupt, and did not demonstrate the level of courtesy and support that customers have come to expect from AT&T. As a customer, I value professional and respectful service, and I was disappointed that this experience did not reflect AT&T's reputation for customer care. I encourage you to address this issue promptly to ensure future visits reflect the high standards of your organization. AT&T Corporate this is a serious matter ! read more

NEVER EVER get AT&T!!! They will screw you over every chance they can because there is no communication between their departments so no one actually knows what is happening. They do not honor any promotions that they send you Or any conversations that they have with you so always get proof In writing. Have a email sent to you And open that email before you get off the phone with them to make sure you have proof of what they've told you. May the lord be with you if you ever have to contact customer service. None of their customer service employees are from the United States (think they use a call service from India or china). So, if you're thinking of signing up, TURN BACK NOW before they lock you in. That's why they lock you into a contract because they know their service is so horrible you'd leave if you could. read more

Came in for a SCHEDULED phone repair and was never helped. Store was chaos. Blasting Spanish music, people sitting everywhere. Highly do not recommend this location. read more

Cecilia was great!! She took very good care of us. We came here because Verizon was VERY VERY terrible!! Ever since 5G came out, we have been constantly battling service issues and been on and off toggling using the internet; it just shouldn't be that hard! So we came here to get help and relief and they were able to walk us through the process and get us setup ASAP! I also recently learned AARP is open to all ages now, so if you're moving over to them you can get a discount on activation fees, etc. Not sure why they have 2 stars, but certainly was a 5 star experience! read more

AT&T es el peor internet del mundo,Todo el tiempo se cae y las personas son muy mentirosas.Cuando yo fue a AT&T me atendió una mujer llamada Carla y es muy mentirosa. AT&T is the worst internet in the world, it goes down all the time and people are very liars. When I went to AT&T I was attended by a woman named Carla and she is very lying. read more

CHECK YOUR BILL. You may not be getting the credit for any promotio. Stayed on phone for 53 minutes with a guy in the Phillipines who could not find any evidence of the promotion. if anyone else is having this problem my need to do a class action lawsuit read more

AT&T is a dishonest company that won't honor the pricing their salesperson gives to customers. And then your just stuck. They will say they're sorry but won't do anything to solve the problem. read more

I came in to return a new phone that was no longer needed and i sat in the lobby for 30 mins one person spoke to me for 1 minute and never returned. In the meantime other customers came in after me and reserve before me. There were more than enough associates at the time to assist me. read more

AT&T Store - Mobile Phones Near Me - Duluth, Georgia

Just make sure you eat a meal before you come here because it takes forever. I was returning merchandise. I had my receipt with me and the box wasn't even open. In most places, this would have taken less than 5 minutes. Scan the receipt, process the return, refund and credit.... Unfortunately, this store is a mess. Their folks that work there , lounge around, talking to each other , rather than help the folks in line. It was horrible. How long did I have to wait? One whole hour. They had plenty of help, but the store manager was not getting things done fast. It's just horrible to see customer wait that long. They had some low stools around and I spotted 2 kids / toddlers sleeping on them... yeah... ATT...and the store manager.... wake up.... You had people waiting that long, their kids fall asleep in the store.. read more

Came in just to hand off a cell phone for trade in after being sold one by customer service over the phone. Was told by an angry looking lady that I was third in line. I sat around and waited 15 minutes before walking out along with another customer who was tired of waiting. Bad atmosphere and they basically don't care unless you come in to sign up for a new service it seems. read more

I got new internet and streaming tv 2 months ago. My internet acts like they old dialup service. Being at home with this pandemic situation tv is your only entertainment it is very frustrating. If you can't get it fixed let me cancel my contract and go somewhere else. I am supposed to have the fastest service. Also, I was supposed to get a $100 gift card that I never received. I would not recommend them to anyone. read more

There was an assistant manager(female) that was horrible! She had a poor attitude and was very rude! I would go to another location bc she is a horrible manager! read more

Very slow process and procedures to even see a representative. Employee Brianna Bates has the worst attitude and very unprofessional. I asked her simple questions about plans and she became very disrespectful and rude when she did not know the answers to my questions. The Manager Yuli was very unhappy when I expressed my displeasure with the customer service I received from her staff. I'm changing my plan to another carrier after my experience at this store. If I was the Store Manager I would fire BRIANNA BATES and retrain Yuli as a Manager. I wasted an hour of my life which I would never do again with AT&T. read more

Very bad customer service I came here to ask about my wifi service and they couldn't help me one of the guys the attend me smells like weed and the other one just said he caming back and never did I was there for about an hour and nobody helped me I definitely cancelling all my services with att I have wifi service in my truck and in my house and I have 2 wireless service also but I'm canceling everything I'm done with att read more

They are so stupid for there employees .they can not give the help? They can only make money for per hour. So silly. no ideas . Like pig. Not friendly. Never used for AT&T. read more

WORST CUSTOMER SERVICE EVER!!! Waiting for over an hour and still have not been helped.

Why even have a store when they call the same crappy customer service number that we do. Got over charged by $400 for Internet and they agree I got overcharged but still can't fix it?!? Go to Comcast instead. read more

No one knows how to greet here..... it's whatever. I thankfully just needed to use the kiosk to pay!

Service is good but go earlier in the day if you don't want to wait. I went on a weekday and it wasn't that crazy. The staff is friendly and helpful. I went in on two separate instances and was pleased both times. They made sure to answer all of my questions and concerns. read more

I've been an att client for over 20 years. Have multiple cellular lines, home phone, internet, and Directv. I recently ordered a new phone and it arrived with a cracked screen. I call back att and they said I could take it Into the store if I had the original box, which I did. Then the store tells me that can't do that and I have to call support. So I do that and was not helped at all. They said I could send the phone back, and re do my order, but just could take up to 2-3 weeks. And in the mean time I could go to Walmart to buy a temporary phone. or I could go to apple and buy a phone thru them. I guess it's time for me to move to comcast and T-Mobile. read more

Customer service stinks and when you ask for someone else to help they put you in a que that takes anywhere from half an hour to an hour to help. Never coming back read more

This location doesn't have the remodeled, super-modern atmosphere going on like some newer stores, but I have never had any trouble with the staff here; they are always friendly and very helpful. read more

I have been with AT&T for the last 10+ years. Came in here to switch lines/add lines. Karen was really helpful;she explain with all the questions I had. She also help us to look up for discount through my husband workplace. read more

The wait was LONG, which I didn't understand given the few amount of people in the store at 10am on Friday. Once I was finally helped, Erica was awesome! She got me the new sim card for my second line faster than I've ever seen and wasn't annoying as AT&T employees usually are with the up-sell. Thanks, Erica! read more

Unfortunately there is no option to post zero stars. We had an absolutely awful experience! Me and my husband were getting internet service installed at our new house and we were promised by Daniel Semrad that there will be no installation fees due to new customer discount plus $100 visa gift card was supposed to come in the mail within 4-6 weeks. To our surprise our first bill had extra $99.00. Not to mention - still no gift card. Coming to the store twice didn't help much. Their manager Victoria absolutely ignored me. She gave me 1-800 number and offered no help. Avoid this store at all cost! read more

I cannot find any words to we express my anger after spending 2 hours here. Literally drove me nuts

Never buy a gift accessory from this store as their return policy is 14 days from date purchased. Does not matter how long you have been a loyal customer (Bellsouth Mobility, Cingular, AT&T wireless). In my case, I purchased bluetooth speaker in November for a Christmas gift. Unit had not been used and I tried to return it after Christmas. They said I had to return it back in November. The return policy isn't on the receipt. You have to go to the internet to find out about the return policy. Regardless, almost every other business has a reasonable return policy exception around Christmas. read more

I've always been skeptical of writing reviews but my 5th visit to this at&t store has forced me to, every time I walk into the store no one acknowledges you or greets you when someone finally comes up to you so they can sign you in, you have to be ready to hang around in one spot waiting for one of their many useless employees that ain't doing nothing might come to you and help you out if you are lucky enough read more

Not sure why other people are having issues with this store, however, my experience here was awesome. This is not my first time being here, but never had any issues with any rep here. In fact, this time, I had went in here for an upgrade and a very nice gentleman named, Corey, was fantastic. He took the time to explained to me the difference of the Next plan versus the 2yrs contract one, and how to save big bucks. Not to mention he helped me track down the last available new iPhone 6s Plus with the specific color and size that I wanted, late, near closing time. Overall, I'm very happy with the service here and will be back for any other service, and to recommend any one who looks for a great service in searching for your next phone purchases. No doubt there'll be a bit wait just like any big corporate store like this, so plan ahead if you don't want to be late for any of your important event. As far as the reps here, keep up the good work! read more

We were checked in as soon as we entered the store and were helped with 1 minute of checking in. We had the pleasure of having Mike Lee. He was very knowledgeable about AT&T and all the services they provided, he worked diligently to meet our needs. Mike was very personable and friendly and we enjoyed his assistance. His customer service was outstanding!! read more

i'm only giving this place 1 star for the employee who actually helped me. i have never been so dissatisfied with phone service. so, here's the deal. awhile back, i was told my fabulous nokia brick phone would no longer be working on the at&t network anymore. the phone was purchased used off ebay for $8 and still works today, 15 years later. i had to go into the store and get a free upgrade. no biggie, right? um, no. i went in and explained the situation to the guy at the front. so i went to take a quick look at their free upgrade phones to see which one was easiest to use. i HATE smartphones. i don't even have text messaging on my phone. i got a LOT of run around regarding what used phones i could buy from both this store (which i figured would happen) and AT&T when i called. i am not happy about that because well, i think the phones they have available these days are crap compared to my nokia brick. i have better call quality and only charge that damn thing 1x/week. yeah. so anyways, this store is set up where you have to put your name down on a waiting list with one of the guys who walks around the store carrying an ipad feeling important. this is SO inefficient! it would be much better to do the old paper ticket system they used years ago at the deli counter and have those ridiculous ipad people actually selling to customers! after i had approached 20-30 minute wait, i went and asked a lady named michelle a question regarding my free upgrade. she went up to the ipad waiting list guy and said something to him. he went ahead and put in a request that michelle would be the person helping me. i didn't request her and honestly, i wouldn't have cared, BUT michelle LEFT almost immediately after and went on her LUNCH BREAK. i saw customer after customer get helped before me, probably because they were buying iphones and not getting a free upgrade like yours truly. even when i spoke to the ipad waiting list guy, he beat around the bush. i also approached a man named aftab regarding my VERY long wait. i was beaten around the bush again and told to wait. i honestly think these people just simply did not want me in their store. finally, after about 70 minutes, and my poor boyfriend about to be very late for work, i started to really speak up. FINALLY, we were helped by a nice man (wish i could remember his name) who got the free upgrade (which is not as good as my nokia brick) ready to go and sent us on our way. i feel bad that he seems to be the only person who actually works in this pathetic excuse of a store. this wouldn't have been an issue if at&t wasn't making it so my old nokia would no longer work. this wouldn't have been an issue if at&t customer service would let me know which used phones would actually work on their new network. people wonder why i buy old phones off ebay. this headache is why! i am sorry i cannot afford your smartphones and data plan. if it was just me paying for my own plan, i would choose net10 or ting. don't bother with these guys if you want basic phone service. read more

Faiza, an associate who was helping me with my account upgrade, was polite and tried her best to explain and fix a problem that I was having. She notified the manager, Justin, of the problem that I was having, but he was extremely rude from the start and didn't even try to find a solution for my problem. He pretty much told me that he can't do anything, and that if I have a problem with it, I should call customer service. Rather than trying to understand the problem that I was having, and attempting to facilitate a solution, he was rude and had very poor customer service skills. I called att national customer service and they saw the issue immediately, fixed it within a matter of minutes, and made sure that I was happy with my service. This branch (Justin, the retail manager at least) is not a good representation of the customer service that I expect from AT&T. read more

Worst AT&T store I have ever used. A guy in the store was very unfriendly and refused to provide service.