Horrible customer service!!! To be exact Yenifer C.
I literally just change phone services..the report asked me for my zip code. 10 minutes later, I have a phone with a Ga area code, so I asked when was o going to be asked what area code I want, because it was definitely not 770. She tells me that when she asked what was my billing zip code she was using that to generate a phone number. I asked for a refund, I asked to have customer service called, I was told that a refund wasn't possible and I would have to call customer service myself. So on day one of new service with a new company, I was already encountering problems. I left called customer service and was told I needed to go back and get a refund because the transaction was done in the store. I didn't feel like going back to argue, so I called costumer service again, this time they was able to refund $5, but I would have to go to the store for the other $10. Craziest thing ever... Needless to say I am upset and I'm really thinking about switching companies asap.. Go to any other location than this one. The parking sucks, they're unprofessional and most of the time the employees are standing outside like its a Corner store anyway. There's a location not too far from here, just go there and save the headaches read more