Verizon not only charges three times more for lousy phones, but their customer service is HORRIBLE…read more I called to ask for help on something very simple. The agent INSISTED that my husband allow me to talk to him. What kind of bull is that?

Mary # 1186571 What an amazing agent to have at Verizon…read morecustomer service. Was delightful, cheerful and very attentive. Had my issues settled in just a few minutes. Please someone give Mary a raise or promotion. We need more like her. 10 Stars if that was possible.

Braxton is the BEST!!! I had multiple issues downloading to…read moremy new phone . He was courteous, knowledgeable and professional . He knew exactly what to do . Thank you Braxton for your our GREAT Customer Service. .

Terrible customer service. They use the ole bait and switch sales technique. All their ads and…read morecustomer service say one thing but when you sign up for the plan it is completely different.

Kwadjo was very helpful and very personable! He really knew what he was doing and helped me to get…read moremy son a new phone and answered all of my questions!

Incompetent fraudsters. Accessory purchased 7/23. No receipt provided because they have gone…read morepaperless. discovered it was not the proper accessory. I've been trying to call for several days to find out what the return process was. I went out there today and was told that all returns were being done online. I was given a link. In going to that link I was taken to a chat program. After 45 minutes I was told that I needed to return it to the place I had just left. I went back and was told, for the first time, not when I purchased the product, not when I was on the chat, not when I was there the first time, earlier that day, but just now, that they have a 14-day return policy and that since this was day 16 they would not processing a return. Now mind you, I understand there is a pandemic. But that pandemic has not one time prevented them from billing me every penny and on the day it was owed. So it seems like the pandemic gate only swings one way. Terrible service. Makes Comcast look like five-star hotel service by comparison.

I needed to get help for my aging mom and Sarah and Mike at this Verizon store were IMMENSELY…read morehelpful on 6/28/2025. She needed a new phone, and a new number, AND I needed to be able to monitor her activity. These two spent over 3 1/2 HOURS with us making sure we got the best deal, and most hassle-free options. This was not an easy decision to have to make for my mom and me and they helped her maintain her dignity, answered all of our questions with the most patience, and were friendly and compassionate the entire time. Again: Sarah and Mike. HUGE thanks to you both!

Went into the store to ask a question regarding international calling. I couldn't find the answer…read moreon the Verizon website regarding the cost making calls from a country outside the USA to the USA. The individual only knew that Canada and Mexico were included in my plan. He did not know about other countries or know how to look it up. He told me to call their international team. ANOTHER CUSTOMER IN THE STORE ANSWERED MY QUESTION!!!!!!! What a pathetic low energy staff they have at that store.

I recommend their service, not so much their prices. They are overpriced compared to AT & T and…read moreT-Mobile. The real reason I stay with them is because they work almost everywhere I go unlike some of the competitors. I just can't force myself to sacrifice service and call quality for lower prices.

I had accidentally purchased a Verizon phone on bestbuy.com. I came in to get it activated, and…read morethey actually activated it for the minimum amount of money (a $35 one time paygo plan) with no upselling, lying or hard selling. The service rep, Sarah, activated and set up the phone as part of the process. I have had such terrible experiences with multiple other carriers that I was thrilled that the rep at this store actually helped me out without trying to scam me. If we ever decide to switch carriers, we will definitely look at Verizon first.

As someone who isn't the greatest at resolving tech issues, I went to Team Wireless in Champaign…read morefor help. Bryce wiped out all the data from my old Apple Watch and linked my new watch to my iPhone. This may not be a big deal to a techie, but to me it was a big deal. Bryce is helpful, knowledgable and very accommodating. Thank you, Bryce!

This was by far the WORST experience of my life when trying to buy an iPhone 12! The…read morerepresentative, Annie, and her colleague Miranda, completely messed my order up. They activated a new plan before activating the new phone. The technical support team could not be reached on that Saturday to fix the problem, so I was without my original phone number all weekend. Having had this phone number since 1998 AND being stuck in the store for 2 hours, I was very frustrated. They activated another phone number, so I had one for the weekend. On Monday, they called and asked me to activate the PIN code, so I could have my old number attached to my old phone. When trying to activate my old number, however, they ran into more difficulties and my phone was dinged as having fraudulent activity connected to it. Rather than taking care of this issue at the store, I had to talk to Verizon for a solid hour to resolve the problem. I would NEVER advise ANYONE to EVER buy something from this store. I'll stick to the corporate Verizon store or go through the online process to upgrade again. Be wary of going to this establishment.

They are typically a much lower wait time than the Corporate store and have been able to help me…read moremost of time. If you need something quick they are typically a great option.

My experience wasn't at all great in this store. They are not a corporate store folks! If you…read moreneed something other than basic help, any service on hardware, or competent help head just down the road.

Collen the manager was amazing and helped me with so much to activate my phone after a hardship and…read morenot having service. She was efficient, kind, knowledgeable, and patient. She went above amd beyond what I expected to help me. I will go to her form now on and recommend anyone else to also. Colleen...think it's spelled wrong above and it won't let me change it.​

There was 4 people working 2 were with customers conducting business and the other two were sitting…read moredown playing on their phone and wouldn't get up to come to us to help as soon as we walked in they said your android s are over here as she pointed . We don't have androids we have IPhones I received my iPhone 16 pro max on we'd. And I wanted a case for mine and screen protector and my husband has the iPhone 16 plus so we of corse needed new cover. When asked about the screen protectors she spoke to me from her seat on the other side of the room and couldn't hear her she was the lazy or to good to get up and when I asked what the difference was and if they had something to protect your eyes free m the light from the phone and another salesman that wouldn't get off his phone looked and said that's is something u set in your phone not in a liquids screen protectors. As he look at me w a snarl and seemed to think I was the devil and he was perturbed to even answer no question I looked at my husband and said let's go I don't like it here and since the work on commission they didn't deserved to get the $500 I was about to spend there. I had a list! It's cool Mikes will take my money . People don't want to work these days

This place is deceitful. Upgraded my phone and they charged a $35 fee which you are made to think…read moreis the Verizon upgrade fee...it is not. They did not explain that they charge their own fee for setting up the phone. Shady!!! They also said they couldn't redeem my Verizon Up rewards but all I had to do is go on the app to redeem...not true. Had to call Verizon and was told it must be redeemed at point of sale. Luckily Verizon took care of me and credited my account. Beware...this place is not truthful or upfront about fees. I suggest dealing directly with the Verizon store by the mall or through Verizon online directly. They Should be ashamed of themselves!

Do not buy anything from this place. Spent over $2000 there for 3 new iPhones. One of the iPhones…read moredidn't work. It was defective. Less than 24 hours later we went back into Russell. They said there was nothing they could do. Said it wasn't their problem. We said you mean you can sell a defective product costing $700 and you can't do anything?? They said nope. They didn't know how to replace a phone. So go someone else that will stand behind what they sell. They also told us to leave their store!! So now we are stuck with a $700 phone that doesn't to a damn thing!! Dylan and Jonathan were both employees who didn't give a crap that they basically took us for a ride!! I don't even want to give them one star but I was forced to. Only way Yelp would publish!!