Over the period of two months and many phone calls placed on my end to their office and employees,…read moremost of which were unanswered and never received a call back once on a message I left that I can recall, I still didn't have a straight answer whether I could even revive their service. It took the two months of phone tag to even get someone out to my location. Then when they were there I was told they would call me with an answer one way or the other the following week by the employee. Never received another phone call from them at all. I tried calling another time the employee who gave me his number at the time, with no response to my left message. Called office again and lady in office was basically clueless and helpless to my situation. I moved on and view it as if they can't provide better customer service than that I'm probably better off.

I have had their service going on 2 years.. Service is excellent…read more Same ppl answer the phone-you deal with no reps and everyone speaks clear english. On call 24/7 and if there is a problem, they call you and let you know how long internet will be down. I am a gamer we also have wii, ipad, all cell phones and a ipod running.. I can host online video games thru my ps3... No issues!! I get the speeds i am promised!! And there is no contract fees. Frontier and mediacom.. ARE GARBAGE!!

Shit company, doesn't pay any heed to complaints, outrages are so frequent. Absolutely not…read morerecommended for anyone. Very inefficient.

Would have gone for less stars if I could. Terrible service. Intermittent outage. If you call them…read moreto report a problem, which every other apartment is facing in the building, they tell you that its a $100 charge for a tech visit. Plain and simple rip-off.

This is not the store, but Xfinity in a whole. I have been a customer since 2010, when they were…read moreComcast. Nothing changed but the name. You still can't get through to a real live person, the automatic service is deplorable! I have only internet and my security now. My bill with TV had gone up to $356 a month. but you would think internet and already paid for cameras and security system from then would have drastoically saved me money, no! Went to $242 a month. I also have Xfinity mobile. When I changed from AT&T, for two lines, one new phone and one that was bringing to them. I get emails from them every week about getting a new free phone, that I am "eligible". That's a joke too! Have tried and they want 1/2 of the cost of the phone. I have perfect credit and their reasonings have been; 1) I'm not eligible because I already have 2 lines??? not adding an extra line! 2) I am still paying for the one phone I purchased when I switched. 3) Whatever they come up with. They are ridiculous and if I didn't live in a small town with no options, I would not give them a penny of my money!!!

Have had a tech out two times now and they have not solved the problem of picture breaking up and…read moresound falling away. Extremely frustrating. And you can never get a live person on the phone.

There are two reasons why I'm starting this review with 3 stars. For now…read more 1. I rent - and all the horrible damage the minimum-wage-paid, non-English-speaking folks did to the yard is someone else's problem. Were I to own the home, I'd be just as pissed as everyone else here. 2. Service has not yet began. After getting a card saying that there's a "wi-fi router included" in the $40/month for 1 gigabit speed - if my first bill includes ANY charges for equipment OR if I don't see anything close to 1 gigabit during that first month - I'll take immediate advantage of the "FREE 30-Day Trial - no strings attached" and be done with Conxxus at that point. It's too bad there aren't ANY good reviews here. Not boding well for the future.

If I could give this company a negative score, I would. I have had nothing but problems with…read moreConnxus from the very beginning. The issues started with my installation appointment. The technician was at my house for over four hours and spent most of that time sexually harassing me to the point that it made my children uncomfortable. On top of that, he was unable to get my internet working at a usable speed. The next day, I called to report both the unusable service and the sexual harassment. Someone higher up in the company eventually became involved and sent a different technician to address the speed issues. He was also at my house for several hours and still could not get the service working properly (but hey, at least he didn't sexually harass me). A few days later, I received a call from someone in corporate who told me my complaints had reached the owner. Apparently, he wanted to know what he could do to regain my business. My answer was simple: provide reliable internet service and professional installation, but now they had to beat Comcast's new promotional pricing. They sent the second technician back out again, this time with a crew to run fiber through my walls. After that, things finally seemed acceptable for a while. Since then, however, I have experienced multiple outages. Their customer service is only available from 8:00 a.m. to 7:00 p.m., so if your service goes down outside those hours, you are completely out of luck. Every single month, I have also had to call and fight with them to correct my bill because they cannot seem to apply the promotional pricing that I was promised for five years. This company has cost me over a thousand dollars in lost work time. I work from home, and I cannot even calculate the amount of stress and frustration they have caused me. My recommendation is simple: DO NOT, UNDER ANY CIRCUMSTANCES, sign up for internet service with Connxus. It is, without question, the worst internet service and customer experience I have ever dealt with. I am supposed to begin work at 8:00 a.m. tomorrow with back-to-back meetings. I will not be able to because my internet is down again, and I cannot even contact technical support until they open, which is the same time my first meeting is supposed to begin. I have already ordered equipment from Comcast and will be picking it up tomorrow morning. I am completely done with this joke of a company.

This is not to address the frequent outages and other glitches experienced with Comcast, or their…read moreridiculous prices. This is addressing their "customer service." I recently called them for help. The agent to whom I was connected possessed an accent that I would have found challenging to understand but that issue was exacerbated by the background noise. Apparently all the agents are sitting together in a group so there were numerous people talking all at once so it was difficult to discern one voice from another. Instead, it was a cacophony of voices. I ended up hanging up. Their Chat Box was no better. Whatever I wrote, the response was the same. One directive was to sign in. Well, the problem I was reporting was that I was unable to sign in. Comcast is a prime example of "laughing all the way to the bank."

Comcast might be the worst company with which I've ever dealt. When you have a terrible awful…read moreproblem with them (and you will, all the time every time), please don't hesitate to contact the store manager directly since that's the person you need to bother to actually get something done. One of the unhappy employees at this service center was happy to give me her business card: Beth Hoffert Telephone: 224-229-3260 Mobile: 217-519-0681 Beth_Hoffert@cable.comcast.com

my modem died which in their defense it was 5+ years old but they took my ping from 60ms to a…read morewhopping 1611 after the modem upgrade :)

Horrible customer service. Going on 3 weeks with slow, intermittent internet and technicians…read morecanceled appointment again today.

We are not satisfied with the quality of the product we had to wait because of your error to…read morereceive some service your sales person told us incorrect information

This is the worst store i've been to...I understand staffing is hard to find nowadays, however…read morethere should be a better training program on how to handle customers! Especially the verizon area or the "phone department " My husband and I had a horrible experience! Ben and the other female supervisor were unprofessional, rude and completely disrespectful....We attempted to purchase a phone and the new hire accidentally did something to mess up the purchase...4 hours later still nothing resolved ...During this whole experience not one manger asked what was wrong or if they could assist ...Had to come back next day, was completely ignored by the female employee and Ben ...Needless to say I was at my limit of rudeness ...After being ignored for over 30 mins, finally got phone....My experience was not exciting or informative!! Do better Best Buy!! Especially the rude employees in phone department!!!