I moved to Lincoln last October. The Ace is located conveniently on the second busiest street in…read moretown. My wife and I were greeted and helped by two excellent staff members. On our third trip in we recognized by name and given the same great service. Later we bought a large bush from their huge selection and a staff member volunteered to come by our house (nearby) and help me off load it, after work! Seriously, after work. The selection of plants and landscape materials is very good. We are happy customers. G. F.

I've been to a few Ace's in my day... ehh that sounded weird, any way this one is big with lots of…read morestuff, but it's kinda outta the way of the main drag street and the parking lot sucks and the staff aren't as helpful as most of the other Ace's I've been to.

Absolutely great quality merchandise with matching service very competitive pricing with a…read moreknowledgeable / helpful sales team. We've purchased a full office set, complete dinning room, bedroom set and family room furniture from Stahl's. We have been so impressed with them that we would recommend them to anyone. We've also learned they deliver in the metro Chicago area...this is a company worthy of your business!

From the owner: Family owned and operated, Stahl's Furniture & Bedding has proudly served Mount Pulaski and the…read moresurrounding communities since 1953. We offer a carefully curated selection of quality furnishings, artwork, and home accessories from the industry's most reputable manufacturers. Our team of experienced professionals provides superior customer service before, during, and after the sale. We're committed to offering the best value in Central Illinois, so we'll work with you to meet your needs. After all, your satisfaction is our number one priority. We've always worked with your best interests at the forefront, and we always will.

This place kicks ass. I hate retail experiences, but this is genearally anxiety free for me and I…read morereally appreciate the one stop shop here. The Stihl ripsaw I took in and expected to drop off and pick up on a later date was fixed immeditely by Mike. I love this store

Friendly, always helpful staff. Bonus for having resident birds, cats and frequent pup "managers"…read more It's always a joy to shop here.

Gotta love going into ace. I do miss the gift section of the store. But they have a knowledgeable…read morestaff who are always friendly. They have a nice variety of products at reasonable prices. Lots of parking available.

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

they brought an electric stove instead of a gas stove and won't compensate me for the days I have…read moreto wait. I paid for next day delivery and they won't deliver it until thurstay and they won't refund the next day fee

I have an in store credit from a past return. Which is fine it's as good as cash for sure…read morepurchases, they fail to tell you that you have to be the one to use it or it's no good. So don't let wife or husband return something for you then on your next trip try to use the credit without them with you cause it won't work. What a joke! So I guess it's bring your spouse to work with you day!

True Value Hardware is the closest hardware store to me in Monticello and has a wide variety of…read moreoptions for everything that you may need. There a very small building that seem like the old mom and pop hardware stores that i have only ever heard of living in big cities most of my life. they even have locks that I needed for a really old door in downtown. The only complaint that I would have about this store is that do to there attempt to have a wide variety of options to choose from the store seems very crowded and cramped. But i like it.

Pick up 3 -5/16 hose clamps from Stuart family true value…read morein Monticello they changed $2 dollars a piece. It cost $6.25 Looked up the same product at Menards in Champaign they sell a package of 40 for $6.00 this store has always been a rip off for Monticello residents stop going there

Very nice having a Hometown hardware store. Very friendly, helpful service. They have a great…read moreselection and the owner is always there to help you.

Hometown feel and great, friendly service. Stocks all the basics for emergency repairs and weekend…read moreprojects, saving local customers a trip to Springfield. If they don't have what you need in stock, and if TrueValue carries it, they will order it for you. The owner's wealth of experience - which he is patiently willing to share - makes his advice and guidance a tremendous resource for a do-it-yourselfer like me, with far more ambition than knowledge and skill. They also carry a good selection of specialty tools and equipment for rent, and a UPS shipping terminal is an added bonus. All in all, the store is a valuable asset for our community and I highly recommend it.

I had an order to pick up today and it was raining and before I could get out of my car a gentleman…read moreran my order out to me so I could stay dry! I didn't get his name but I was very appreciative of this kind gesture!

Cashier Matthew was great. However when there was a price discrepancy about an item, the floor…read moresupervisor Aaron was called over and was extremely unhelpful. Almost rude. In the end, they all realized the item had been priced incorrectly. I told the cashier Matthew how much I appreciated his helpfulness. I also nicely told the floor supervisor Aaron how he could have better handled the situation. He was a young kid. He was okay and apologized. The store manager Kyreena was was not helpful at all. I was overall very disappointed with the management at this location. Shockingly unhelpful and extremely apathetic to a price discrepancy. I know everyone is tired, etc, but the way to the top is to place a high priority on customer care. Target on Freedom Drive did a fantastic job in a similar situation just last night. Kyreena may benefit from some PR training for herself and her supervisors.