This place kicks ass. I hate retail experiences, but this is genearally anxiety free for me and I…read morereally appreciate the one stop shop here. The Stihl ripsaw I took in and expected to drop off and pick up on a later date was fixed immeditely by Mike. I love this store

Friendly, always helpful staff. Bonus for having resident birds, cats and frequent pup "managers"…read more It's always a joy to shop here.

Popped in here before 9am on a very rainy Friday morning. I was the only customer in the store…read more I was on the hunt for a microwave light bulb, knowing I would be paying 5x's as much for it here as compared to buying a box of the bulbs on Amazon. But I couldn't remember the exact size of his tiny bulb, so off to Ace I went. Michael, who helped me match the bulb, was super friendly. Thanks, Michael! Is merchandise overpriced? Yes, depending on what it is. In defense of hardware stores everywhere, they simply can't buy in bulk like larger retailers can. Because of this you don't see Amazon & Walmart prices. However, the store is very, very well organized and clean, offers superb customer service and has very convenient hours. I would definitely return again for anything that's urgently needed. They do have great sales on items throughout the seasons; grass seed, mulch, tools, outdoor equipment and more. My single, teeny, weeny bulb cost me about $8. I turned around and bought a box of 10 bulbs for $10 on Amazon. Lightbulbs won't bring me back to Ace, but I'm sure something else will.

Had exactly what I wanted in stock. Assembled and delivered it for free. Friendly service and…read moreoutstanding communication. Jerry, in particular, went above and beyond in making sure everything was perfect.

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

they brought an electric stove instead of a gas stove and won't compensate me for the days I have…read moreto wait. I paid for next day delivery and they won't deliver it until thurstay and they won't refund the next day fee

I have an in store credit from a past return. Which is fine it's as good as cash for sure…read morepurchases, they fail to tell you that you have to be the one to use it or it's no good. So don't let wife or husband return something for you then on your next trip try to use the credit without them with you cause it won't work. What a joke! So I guess it's bring your spouse to work with you day!

True Value Hardware is the closest hardware store to me in Monticello and has a wide variety of…read moreoptions for everything that you may need. There a very small building that seem like the old mom and pop hardware stores that i have only ever heard of living in big cities most of my life. they even have locks that I needed for a really old door in downtown. The only complaint that I would have about this store is that do to there attempt to have a wide variety of options to choose from the store seems very crowded and cramped. But i like it.

Pick up 3 -5/16 hose clamps from Stuart family true value…read morein Monticello they changed $2 dollars a piece. It cost $6.25 Looked up the same product at Menards in Champaign they sell a package of 40 for $6.00 this store has always been a rip off for Monticello residents stop going there