I had an order to pick up today and it was raining and before I could get out of my car a gentleman…read moreran my order out to me so I could stay dry! I didn't get his name but I was very appreciative of this kind gesture!

Cashier Matthew was great. However when there was a price discrepancy about an item, the floor…read moresupervisor Aaron was called over and was extremely unhelpful. Almost rude. In the end, they all realized the item had been priced incorrectly. I told the cashier Matthew how much I appreciated his helpfulness. I also nicely told the floor supervisor Aaron how he could have better handled the situation. He was a young kid. He was okay and apologized. The store manager Kyreena was was not helpful at all. I was overall very disappointed with the management at this location. Shockingly unhelpful and extremely apathetic to a price discrepancy. I know everyone is tired, etc, but the way to the top is to place a high priority on customer care. Target on Freedom Drive did a fantastic job in a similar situation just last night. Kyreena may benefit from some PR training for herself and her supervisors.

Be very wary of having installation for exterior doors. After we bought multiple doors and paid for…read moreinstallation we notice another amount over $300. I asked what that was and was told it was just in case the door people have to fix or repair dry wall. We were told that we could request this money back from installers so we called multiple times, but could not get a response. When we didn't get response called home depot for help getting money back. Received a prompt call back but still have not gotten refund. I assume that because the installers weren't able to get additional payments from clients they just tack this on to everyone now but don't make good when they do not have to mess with dry wall. I hope it is not them trying to take advantage of old people. I need my money back.

shout out Sharlet at the paint section. Getting all the best deals. Give Sharlet a raise please.read more

they brought an electric stove instead of a gas stove and won't compensate me for the days I have…read moreto wait. I paid for next day delivery and they won't deliver it until thurstay and they won't refund the next day fee

I have an in store credit from a past return. Which is fine it's as good as cash for sure…read morepurchases, they fail to tell you that you have to be the one to use it or it's no good. So don't let wife or husband return something for you then on your next trip try to use the credit without them with you cause it won't work. What a joke! So I guess it's bring your spouse to work with you day!

This place kicks ass. I hate retail experiences, but this is genearally anxiety free for me and I…read morereally appreciate the one stop shop here. The Stihl ripsaw I took in and expected to drop off and pick up on a later date was fixed immeditely by Mike. I love this store

Friendly, always helpful staff. Bonus for having resident birds, cats and frequent pup "managers"…read more It's always a joy to shop here.

Very nice having a Hometown hardware store. Very friendly, helpful service. They have a great…read moreselection and the owner is always there to help you.

Hometown feel and great, friendly service. Stocks all the basics for emergency repairs and weekend…read moreprojects, saving local customers a trip to Springfield. If they don't have what you need in stock, and if TrueValue carries it, they will order it for you. The owner's wealth of experience - which he is patiently willing to share - makes his advice and guidance a tremendous resource for a do-it-yourselfer like me, with far more ambition than knowledge and skill. They also carry a good selection of specialty tools and equipment for rent, and a UPS shipping terminal is an added bonus. All in all, the store is a valuable asset for our community and I highly recommend it.

I always go to this Hardware store when I need something quick. Great staff always ready to help…read moreand they always seem to have just what I need. I have been shopping here for over 25 years.

Staff is so helpful and knowledgeable and they have everything you need. i always try them first as…read morei want to shop local and i am always amazed that they will whatever i am looking for.

Clean and well organized. Almost everything needed was on sale so even better. Has such a great…read moreexperience last night that I came back today. Kevin was so friendly and helpful tonight too!

Great friendly people and a fully stocked neighborhood Ace! Hopefully they stay in…read morebusiness!.......................

Customer service is gone, they won't transfer phones for no one all they do is give you a number to…read morecall and it goes right back to the same person

For being one of two hardware stores in town this one is ok. The good part of this place is that…read morethey have a new building and Low dollar Harold (the owner) is a pretty nice guy. I like it cause I know everyone and they just treat you like one of the guys.

I cannot say enough good about this place. Excellent customer service and always knowledgeable…read moreabout everything they sell. I buy everything from a new key to a fair amount of my firearms. They are definitely my go to on firearms. If they don't have it they can get it and you get a great price (beats the big box stores every time) and great service. Take the time to shop local owned and community involved. You won't be disappointed.

I normally use them for FFL transfers but the last two times the older (not Doug) man questioned me…read moreon my abilities to complete a bare frame build. I guess I didn't appear to be qualified in his opinion. I didn't appreciate that and decided to post this negative review.