In coming traffic doesn't stop so be careful leaving the parking lot some people think it's a 4 way…read morestop it's not! I felt scared coming into their parking lot. The employees are helpful in locating what you are looking for. The store is convenient and close enough to get the occasional odd ball tool or parts for most home projects. 10% rebates help you to save money in a few weeks when they mail you credit to spend at Menards. Just hope nobody gets your rebate before you do. And when leaving don't expect everyone to stop wait till it's clear to leave. 11/2026

I had an order to pick up today and it was raining and before I could get out of my car a gentleman…read moreran my order out to me so I could stay dry! I didn't get his name but I was very appreciative of this kind gesture!

Be very wary of having installation for exterior doors. After we bought multiple doors and paid for…read moreinstallation we notice another amount over $300. I asked what that was and was told it was just in case the door people have to fix or repair dry wall. We were told that we could request this money back from installers so we called multiple times, but could not get a response. When we didn't get response called home depot for help getting money back. Received a prompt call back but still have not gotten refund. I assume that because the installers weren't able to get additional payments from clients they just tack this on to everyone now but don't make good when they do not have to mess with dry wall. I hope it is not them trying to take advantage of old people. I need my money back.

Saturday. Project day. Literally employees standing everywhere. One checkout open. No self…read morecheckout either.

It was terrible. Unable to use washing machine which was installed yesterday It is unlevel at…read moreleast half inch and knocks and vibrates when spinning. The most frustrating issue was speaking to someone at Lowe's who cares. Offered to send more people from St Louis to reinstall..from the same company. I refused to use that company again! I was told when I paid for that it would be delivered and installed. People I spoke to at Lowe's were flippant and non caring. They kept asking what could they do? I said send a local repairman who knows what he's doing. They said that was not their policy I'm hiring my own installer but will never do business with Lowe's again

We came in to get a PVC coupling and walked out with a new beespoke fridge for a discount thanks to…read moreKevin. I was just messing with him about discounting it and he absolutely was not so after a short haggle he dropped the price on the floor model and out we went. He made my wife's day I may actually get lucky tonight thanks to him

This place kicks ass. I hate retail experiences, but this is genearally anxiety free for me and I…read morereally appreciate the one stop shop here. The Stihl ripsaw I took in and expected to drop off and pick up on a later date was fixed immeditely by Mike. I love this store

Friendly, always helpful staff. Bonus for having resident birds, cats and frequent pup "managers"…read more It's always a joy to shop here.

Very nice having a Hometown hardware store. Very friendly, helpful service. They have a great…read moreselection and the owner is always there to help you.

Hometown feel and great, friendly service. Stocks all the basics for emergency repairs and weekend…read moreprojects, saving local customers a trip to Springfield. If they don't have what you need in stock, and if TrueValue carries it, they will order it for you. The owner's wealth of experience - which he is patiently willing to share - makes his advice and guidance a tremendous resource for a do-it-yourselfer like me, with far more ambition than knowledge and skill. They also carry a good selection of specialty tools and equipment for rent, and a UPS shipping terminal is an added bonus. All in all, the store is a valuable asset for our community and I highly recommend it.

I always go to this Hardware store when I need something quick. Great staff always ready to help…read moreand they always seem to have just what I need. I have been shopping here for over 25 years.

Staff is so helpful and knowledgeable and they have everything you need. i always try them first as…read morei want to shop local and i am always amazed that they will whatever i am looking for.

Clean and well organized. Almost everything needed was on sale so even better. Has such a great…read moreexperience last night that I came back today. Kevin was so friendly and helpful tonight too!

Great friendly people and a fully stocked neighborhood Ace! Hopefully they stay in…read morebusiness!.......................

Customer service is gone, they won't transfer phones for no one all they do is give you a number to…read morecall and it goes right back to the same person

For being one of two hardware stores in town this one is ok. The good part of this place is that…read morethey have a new building and Low dollar Harold (the owner) is a pretty nice guy. I like it cause I know everyone and they just treat you like one of the guys.

I cannot say enough good about this place. Excellent customer service and always knowledgeable…read moreabout everything they sell. I buy everything from a new key to a fair amount of my firearms. They are definitely my go to on firearms. If they don't have it they can get it and you get a great price (beats the big box stores every time) and great service. Take the time to shop local owned and community involved. You won't be disappointed.

I normally use them for FFL transfers but the last two times the older (not Doug) man questioned me…read moreon my abilities to complete a bare frame build. I guess I didn't appear to be qualified in his opinion. I didn't appreciate that and decided to post this negative review.