Customer greeting and initial contact with CSR was counterproductive; he repeatedly interrupted me,…read morequickly voiced a bunch of unrelated information and it was necessary to ask for a different CSR. This required me to wait...currently over 25 minutes, while watching the CSR stand around staring at his phone. If this person is the Manager, I suggest a review of Corporate and Customer expectations...............immediately. Update: when I asked for the Manager, guess who was identified? After asking for the District Manager, I was told that only the Manager could provide that information. Since I refused to interact with the Manager, we appear to be at an impasse. I was finally given a phone number, no name and no answer. This is a joke, but not funny at all.

Not sure why all the bad reviews - I've purchased several phones from here since they opened…read more(including another today) and they were very helpful. I don't care for the sale pitches for all their other services while I'm there - but they're salespeople so I guess that's just part of doing business. I could have ordered my new phone online and avoided going into a VW store - but like I said - they've always been very helpful so that's why I continue to go in-person to this location.

The staff at this store is above and beyond helpful. I have looked at a few of the previous ratings…read moreand feel as if they have had one bad experience or not read the papers they sign and judged the store as a whole because of it. I live in Kent and have continued to come to this store in particular because of the overall great service. In the past 5 years I have visited this store maybe a dozen times. The first was to switch to TMO. The manager there hooked me up with every discount possible. A+ for that. About 2 billing cycles later the discounts came off my bill and it went up about $40. I went back in and the manager immediately recognized me. Told me that something must have gone wrong in their system, took my phone # and told me I didn't need to wait around if I didn't want to. He called me that same day and said he took care of it with credit for the troubles . DONE as promised. About a year later and I want to get a prepaid line for my son just for emergencies. I went in there and, holy moly!, the manager called me out by name! This time one of the other reps helped me out. Long story short, for the same exact cost as my current bill she added two more equal lines onto my plan. No extra cost to me, no money out of my pocket, no TMO profit made! To boot this was all about a month before they officially offer this exact plan to the public! The rest of my visits have been to upgrade and have been an absolute delight. Every time I step into this store I really feel like they have my best interests at heart. Bottom line, any wireless store you walk into, expect some sort of wait time, expect to read what you are signing, and expect that the customer service should be exactly that... customer service. And this store delivers.

This store staff is not helpful. They scapegoat corporate policy and disregard direction given by…read moretheir own customer service. Don't waste your time at this location. Roll the dice and go to a different branch.

Sitting at Xfinity now with an employee after a 1 hour call with Xfinity/Comcast customer service…read moreover the phone. They sent me to the store to try and figure out a billing issues that the billing department claims they couldn't figure out. And of course the store cannot help me. If that isn't bad enough another employee walks up to the desk I'm sitting at and proceeds to take a payment (at the desk I'm sitting at!) from another customer with out an excuse me, or an explanation or anything. Another customer is swiping their credit card inches from me. Super awkward!

Still dealing with issues of returning the router And they…read moregot on my account a phone number with a phone Stay away from this store, scammers Still dealing with the phone issues

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!

Highly recommend chill guy did a an excellent job screen looks brand new and excellent customer…read moreservice

Alrighty then! T-Mobile has greatly improved their 5G Home Internet service, and is is now much…read moremore reliable. It's been at least multiple weeks since the service has dropped out. In fact it's been reliable enough that I don't even recall the last time there was a real outage, sorry I haven't logged it! Bottom line, T-Mobile has taken action to improve the reliability of the 5G Home Internet service, and the speeds can be fantastic for "over the air" broadband. I got over 350Mb/s in one of my initial tests.

Tmobile need to recognize the outstanding customer service in this store. On my first Coronavirus…read morepanic visit Piercen took extreme care matching me with a replacement iPhone. Two days later I changed my mind ( don't ask!) and needed to switch phones again. I needn't have been hesitant returning to the store. I received the same understanding, attention, empathy and service as the first time. Piercen and his colleagues really are there to make sure the customer's needs come first. They make the visit a very pleasant, informative, and interesting experience. I really appreciate the level of customer service. T Mobile needs to hand them a bonus!

100% recommend PC's Done Right On time, friendly, through…read moreand reasonable priced for services

Amazing service. I brought my PC in and Justin was able to get a diagnosis and fix the issue within…read morethe day at a great price. Wonderful customer service and clear communication. I would recommend PC's Done Right to anyone needing assistance.

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

Went to help my friend buy a new cell phone. We worked with Ariah, he was fabulous with us old…read moreladies. He took the time to explain everything he was doing and set up the new phone and was very kind to us. After a few days my friend needed some help so we went back and again fortunately for us got Ariah again once again he was so patient with us, fixed the problem totally and this young man is really knowledgeable and above and beyond helpful. He deserves a raise as not many people treat the elderly the way he did. He is the best and we are so thankful to work with him.

The manager of this store needs to learn how to schedule employees. The person working was with…read moretwo clients. Saturdays are busy days. Plus, the guy did not even acknowledge us. Customer service 101. No matter how busy you are, you look at customers and say 'I'll be with you in a bit'. That's all it takes. After 15 minutes, he decided to tell us that his coworker is running late. Wow. An acknowledgment. When I said something, he got very very very snotty. TRAIN YOUR PEOPLE.