I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"

There is only one person here to help We've been here an…read morehour to get a question answered! Worst customer service ever !

We were having an awful time trying to get clear answers on prices using the online chat feature…read more My mother-in-law asked me to schedule and appointment. I made one in person. When it was time for the appointment they said this location didn't make appointments, but the person in charge honored it anyway and helped us out. We were getting 4 phones replaced because TMobile wasn't going to support our Sprint phones anymore (I still like my LG V40 it is a solid phone). It was difficult finding a reasonably priced phone that matched the durability, reliability, and specs of the V40. Jeff helped us get new phones and got us on a TMobile plan with the same features as the Sprint plan and still lowered the monthly cost. It was excellent, we are paying a little bit less each month and have 4 new phones!

This location is located directly across from a small parking garage, so there is great parking…read moreoptions. I walked inside the store and the staff were all having a what sounded like a great conversation, after I walked around for about 5 seconds they greeted me and asked how they could help. I am a very direct shopper, I pointed to what I wanted to buy and an associate immediately went to the back to grab the item, no questions asked by the staff. I appreciated that. I however had a couple questions for them, so the associate answered all my questions and gave me his business card if I have future question. The purchase was quick and easy. The costumer service was excellent, not very often does a store associate care enough give you their business card if you have questions. This is a good store.

I went in to get a new line added to my account. We were attended immediately as we walked in. The…read morestore representative was very quick, helpful, and kind. He went above and beyond to help us. The store is good and the staff is professional

Jimmy did such a great job helping us. We are older and are not very phone savvy. He was very…read morepatient. Plus he assisted us in getting our bill down. Plus he helped my husband get a new phone. He also helped him find a deal and that was amazing.

Not sure what might be going on here, but it was super hot when my fiance and I were in here…read morehelping him with an issue with his phone bill. Luckily, an employee noticed me wheezing and did torn up the AC. They were friendly to us at least, and my fiance got the issue resolved thankfully.

The store manager, Zachary, was outstanding--truly a 5/5 experience…read more Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty.

With Pokemon releases you never know if you're going to make it in time or if there will be enough…read moreto go around. After sitting outside for 30 min before open and then another 10 inside we found out they had nothing left by watching 4-5 people walk up to the counter to immediately leave with nothing in hand. A simple heads up for the line of "we have x amount of this and y amount of that" would go a long way in people possibly returning. Leaving a line there knowing you don't have enough for everyone and not communicating that is unprofessional.

Best experience I've ever had with a major retailer. Jenna, Malik and Ryan were incredibly…read moreknowledgeable, kind and helpful. I would highly recommend this location to anyone. Thank you guys!

From the owner: The T-Mobile Experience Store is the best place to join T-Mobile. Get expert recommendations from…read moreSenior Mobile Experts and hands-on demos of the latest iPhone, Galaxy, and Pixel devices. Plus, expert teams are equipped with exclusive technologies and solutions to support all your service needs. Enjoy better service, better selection, and America's fastest 5G network.

Went here before I thought my phone was cracked it only need a new screen saver . Very nice man so…read moreI went back again . It only took about 5 minutes at the most .

I went in to get my iPhone screen fixed and it turns out that it didn't need fixed as it was…read moreperfectly intact. It was the shield on top that was actually destroyed. I was impressed because there are businesses that would've took advantage and just replaced the screen anyway without telling me it wasn't necessary. I got a new screen protector, case and great customer service. I will return.

** WARNING‼ My family was offered a special promotion,…read morewhich was the four line family plan with a free iPhone upon joining. However, it was a bait and switch operation. Upon research, this has been a typical ongoing issue with T-Mobile with deceptive sales tactics just to make the sale. I had to visit multiple locations and spend hours trying to get this issue resolved. Upon being told that I needed to visit a " corporate location instead of a retail " the manager at the Easton location, Ryan Scanlion contacted the original perpetrator, which was the Grove city location, manager Colton was supposed to conduct an investigation with the employee " Colin " to get to the bottom of the lies. Manager, Ryan stated I would be contacted that following Monday and if not get back in touch with him. Of course, every time I have called the store been told that he is not in, so I decided to follow up with an email because I had his personal email address, but however he is still avoiding me after two months. What a shame that they have resulted to unethical practices within their company to make a profit without regards to their customers. As many as you can see, I am Yelp Elite - All Star member and it is my duty to report this matter to the general public as a fair warning. They are NOT recommended, nor trustworthy.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

10.50a -appt -I presented a BLACK SCREEN.the phone still rang - however no display …read more The genius- stated a $ 324 screen replacement would fix the issue. My iPhone 14pro max was out of warranty. I decided to purchase a new iPhone 17 thin.. I wanted all data transferred from old to new . I was told there needs an encryption security feature added to my account before the transaction was complete . This APPLE STORE COULDN'T add the encryption--I was sent to the AT&T store - my bundle is managed by AT&T! AT&T plugged the phone --it worked ! LIKE MAGIC! FRFR The AT&T representative suggested a new screen & battery' both covered under warranty ! I'm so disappointed the Apple Store almost cheated me into buying a new $1,200Phone .. Apple couldn't assist with nothing --a whole waist of time ..WHERE IS THE GENIUS?

stopped in for a simple, quick purchase. Selected the merchandise from a merch shelf, have it in my…read morehand and was placed in a long queue of people picking up merchandise which they don't have in hand and who are waiting to be spoken to by staff. Plenty of staff around, chatting with each other, but ridiculously wasting my time while they dawdle. Do better.

Customer service was fine. You bring your device .. for me is Apple stuff. iPad, phone etc. They…read moreshow you their products to protect it. You select one. They put it on. You pay then go on your way. It's efficient. They are like screen protector ninjas! If you drop it and the protector cracks. Save it and bring it back to them and they will replace the protector for a small fee (compared to the large cost of buying another one) I believe you can just peel it off, stick it to a piece of paper and bring it to them like that but don't quote me. I always leave mine on there being all cracked and messed up so it motivates to get back to the mall to get a fresh one! To get to the shop in the mall. Go in the entrance on the Barnes and Noble side.

Incredible experience. The person at the store when I visited on Tuesday, September 17 afternoon…read morewas knowledgeable, shared their expertise and suggestion, AMAZINGLY precise and quick! Should've just come here rather than attempting to apply Invisishield 360 myself at home.