They will lie and offer specials either thaf don't exist or misrepresent them. I've had it happen twice. As soon as I can get away from ATT I will, and definitely never go back to this store. Buyer beware! read more

Relocating to Dayton, called store and spoke with very helpful person named Kam. She was crystal clear on the plans for high speed internet. Drove from New England directly to the store, met with Kam, reviewed same information and signed up for high speed access. She gave me a $150 gift card, waved installation fee and scheduled installation for the very next day! I couldn't believe how smooth and fast the transaction took! I highly recommend this location and Kam! Thank you Kam, my son is already loving the high speed service. read more

I bought a refurbished mobile hotspot online, hoping that their service would be good. When things went wrong, I returned it to a corporate store, which happened to be this location. It's easier to find than something near Dayton Mall, as far as I'm concerned. The staff were helpful and courteous, which is generally unusual when returning something. Since the device was free, there was no re-stocking charge. I wondered how the store would handle things. My last impression of them was taking a prepaid phone to them, after moving from Florida, and it took 5 or 6 people to change the SIM card and put the money back on the new number. (It may say AT&T, but they're still SBC + BellSouth.) In any case, I was unhappy that the company had charged me for data for the 3 days that the device was in the mail. The device required a software update immediately and they charged me for that also. For the $36.00 activation fee, you'd think that they could have updated the device since they had to open it to install the SIM card, right? The more I dealt with them, the less comfortable I was, and the internet service was not really superior--they had fewer customers here--and the speed would be crushed once other people realized they had upgraded their network locally. Still, happy to see that they took in-store customer service seriously and were cordial about it. Update: Called the corporate customer service, as I didn't have any indication of the final bill. The person mentioned $92 something which was the full month, minus the $5.99 or whatever they charged me for the 3 days the device was in the mail. I said I'd wait for the final bill. "It was sent out on the 16th.", which is weird since I cancelled on the 21st. How could they have known that I was going to cancel? Anyway, she was figuring days and all, and came to the same numbers. I was wondering how much worse the company could be. (In 10 years of dealing with BellSouth, they couldn't get my town correct on my bill.) The customer service rep. said that they'd send out another statement. I got it--and it had the full price. Thankfully, she had figured out things after I ended the call and came back with $60 something, including the $36 activation fee. read more

ATT Wireless just isn't reliable in Cincinnati, I guess it's the hills. We had ATT on a family plan so it was bad here, very bad in Vero Beach, Florida where we go every winter, and it's known to the WORST FOR INTERNET SERVICES, and our Son who recently moved to Scottsdale said his phone simply wouldn't work inside of his Apartment Building. IN Summary I WOULD NOT RECOMMEND ATT to anyone. read more

Need help with a #iPhone upgrade or just need help setting it up, ask for Tom Bentley- Retail Sales Consultant, great guy and he knows what he is doing. Thank you Tom! read more

Horrible customer service, was rushed off the phone because the gentleman had "8" customers looking at him so if I needed help I should come into the store, guess I'm not an important enough customer as well, might switch service providers. Only got 1 star because it wouldn't let me leave 0 read more

Man helped me even while off duty such a great person to know man is goated at call of duty helped me within seconds no problems a all i live whole state away and got helped man is a OG read more

So slow...can't be explained. Bank on an hour is to get someone to do something other than check you in. Ughh.

The staff is helpful, when you are actually waited on by sales staff. The problem here is that you will be waiting a very long time to be served. I was in the store yesterday to upgrade my phone, being an ATT wireless customer since 2008. I walked in and there was only three people on the floor despite being filled with customers. It took 10 minutes to get checked in and on their wait list. I waited 1 hour and 10 minutes before finally walking out without being helped or even acknowledged. Three other customers walked out after waiting over 20 minutes each. This store has been understaffed for some time. My advice is make an appointment as this is no longer set up to be a walk in retail store. read more

Don't bother going to this ATT location. The customer service is terrible. I walked in and both employees were with customers. I waited about 15 minutes while the one employee finished with her customer. Once she finished instead of approaching me as I waited, she decided to socialize with the other employee and his customers. Get a clue ATT associates we are the customer and you have a job to keep us as one and you are not doing a very good job at it. You are there to do a job not socialize. read more

I have visited this location more than 10 times, and every time just disappointed me more. Misleading staff long waiting time could be very frustrate. They didn't sign-in for customers, and just randomly pick a customer to serve. I waited 30 mins and left even though only three customers were waiting. read more