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    AT&T Store

    5.0 (2 reviews)
    Closed 9:00 am - 8:00 pm

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    4 months ago

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    Verizon Wireless - The Cellular Connection

    Verizon Wireless - The Cellular Connection

    2.3(6 reviews)
    1.4 mi

    BEWARE of VERIZON.... They are the worst!!!!! Remember you heard it from me when they do you…read morewrong, overbill you then file an outrageous over 4k bad credit on you.... and they will...;

    I went in for a change from ATT. "Louis M." said it was quite straightforward and simple. He gave…read moreme the details on how to unlock my phone at home since I needed to find my ATT pin. I went home and attempted to unlock my phone and because I had a final ATT bill I could not unlock it and then use my phone on my new Verizon network. I called Lou and he advised me to place my old ATT SIM card in my phone to use it while ATT was processing my unlock. EXCEPT LOU had canceled my account when signing up for Verizon. He advised me since I had a "five year old phone" he thought I had "paid it off." How is this not common, professional knowledge at a corner Verizon store when changing to ATT? To hold off canceling a new Verizon customer's ATT service until finishing up the ATT bill. After two calls, Lou has blocked the cell phone I've used to call the store and has stated I am treating the calls with "frivolity." No, Lou, I'm angry and you provided no solution either conversation so I hung up. What you did provide was an excuse about my "five year old phone and I assumed you had paid it off." And on that call you lied to me and stated, "I was simply wondering how old your phone was..." That was NOT YOUR STATEMENT, sir! You stated you made an assumption ABOUT MY PHONE and now it has cost me time and effort. I bought this phone 1.5 years after it launched in 2017. My iPhone 8 Plus is now 3.5 years from its launch date and it is easily within reason to have one more payments left on my phone. This is unacceptable and no matter how many ways you slice this I have no phone service and you have not helped. Lou, you have been a profligate waste of my time and resources. I do not recommend this store. They have made a facile transition into a mess. And when confronted with this frustrated customer offered no solutions then blocked the phone I am able to access. I'll save that voice mail for prosperity, Lou. The manager, Scott, needs to understand that lying to customers by his employees is not okay. BCB Physician associate, hospitalist

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    Verizon Wireless - The Cellular Connection
    Verizon Wireless - The Cellular Connection

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    AT&T Store - mobilephones - Updated May 2026

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