Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.

Worst customer service ever by "Monica". She was ghetto and ratchet. She was swearing and…read morepresenting herself as the "manager". I don't know how anyone would want this person representing their company. Worst customer service I have received in my life. She was inept with her knowledge and proficiency and obnoxious, condescending, reuse and unprofessional in her demeanor. We switched carriers with a competitor after encountering her. Would not do business at this location. ****WORST CUSTOMER SERVICE EVER***

Just horrible customer service- arrogant employees- I…read moreordered a simple $20 cable for my phone - paid for it in advance... it was almost two hours and still no notification it was ready ... went by the store on my way home and went in ... they would not give me my cable - told me to sign in - 12 people ahead of me.. I did then I thought WTF... I'm not waiting any longer . Went to my car, called Verizon while sitting in their parking lot and cancelled my order.... Just ridiculous that you have to jump through hoops to get something you already paid for.

This Openbank promotion is a scam!!!!I joined Openbank on May 27, 2025 and I have still not…read morereceived my five dollars off per phone for the thousand dollar deposit I put in. This is the 7th month that I have had to call questioning where is my discount. I've had to call the last four months to Verizon and each time they tell me it's all set. It takes over a hour on the phone each time. Verizon doesn't inform their representatives about their promotions. I called angain the end of October and they don't even know what Openbank is. That's how good they keep their representatives informed about their promotions. I'm so sick of their incompetence. 25 years with them and that's how they treat their costumers. This review will go to all media and fcc anc bbb

This is my second time going to cellphone I definitely recommend them great service and reasonable…read moreprices they have taken care of my problems and saved me the price of a new phone great job god bless Debbie

Terrible service. Dropped off my Galaxy S6 edge phone with a cracked screen, they said they were…read moregoing to fix it in 45 minutes. Came back in am hour, they were still working on the phone. When they finally finished the replacement, they charged us $260. When they returned the phone to me, the application button and touch buttons were no longer working. I can't close out of apps or use the "back" functionality, so pretty much my phone is useless. $700 device down the toilet, in addition to $260 in repair costs for a phone that doesn't work. When I tried to ask for a refund, they fought me, gaslighting that the buttons were not working when I dropped it off (they definitely were). AVOID THIS SCAM BUSINESS, THEY WILL PUT YOU OUT HUNDREDS OF DOLLARS.

I went in for a phone upgrade. The salesman brought out an Apple watch and an iPad. He asked which…read moreone I wanted. I said I don't need either. He said take it, you're entitled to it. He said my bill would go down by $30.00/mo if I changed autopay to my checking account. The iPad was free. My bill went up by $53.00/mo. I called AT&T, they refused to help. I called the store. The manager groaned and said oh he meant the iPad would be free because you would get $30 off with autopay so your bill won't go up. It's not free. The service is $21.99 per month plus the payments for the $500.00 iPad. This is blatant bait and switch and fraud. Stay away from this store and AT&T. They are scammers

Well have been having issues with our service and billing, but real reason was to get my husband a…read moreworking phone. We have been to other smaller stores out of a mall, but each time we were welcomed and told of a wait. Most times were 45 minutes or longer. So we came to our normal store at the galleria mall. Well we were not greeted but we noticed 2 reps working with customers and another table full just waiting. We asked them if they took names, so we started looking at phones. Well a customer was finished and took the table that were sitting there waiting. No big deal. Then a few more people were looking around and we would have thought we would have been next...but the next available rep went to another customer. So we asked him were they here earlier because we were next. Thank god the customer did notice that we were there before them...other wise we may have waited over an hour to purchase a phone. Well the representative not even sure of his name waited on us, we had a few questions about our billing and he told us to call over the phone...so they were there to sell not about fixing our billing issues. I really didn't want to purchase the phone walk out and cancel at this point. But of course they got you with contracts. So we got the phone, with not much help, didn't even advise us what would be good. Got our phone, gave us what we asked for, told us he couldn't move any contacts or photos because they wouldn't move over. But said we could keep the old phone to move ourselves. This probably was the worst service we had ever at AT&T. I will be calling about my billing issue this weekend because they would not help me at the store. Poor customer service, maybe it was because we called him out in front of another customer, but we were there way before the other customer and it was only fair after waiting almost 40 minutes but wanted to take care of someone that just walked into the store. They need to get their act together and take care of everyone to the fullest.

I broke my phone on thanksgiving and the gentleman was willing to come into the shop just for me…read more He was very polite and responsive, if you are looking to get your phone fixed I highly recommend this shop.

The tech at EZ FIX quoted a higher price if I paid by credit card and lower price if I paid cash…read more He cracked the screen on my phone while swapping the battery. This is normally a simple fix. He would not accept the responsibility to damage done to my phone and wanted to charge for a new screen. I walked out with an expensive and broken phone. The tech then proceeded to create a Google account using my name to leave a positive review. I know how speak and write in English. The review that he wrote used broken English - "Fix my iPhone 12 thanks for shopping Ez fix". This is identify theft. There are several Google reviews with broken English, makes me wonder what other information this person is stealing from customer phones.

Thank you for this excellent service. I went to the company to repair my laptop. Unfortunately, the…read moreengineer told me that he could not repair it because the problem is in the minor. And when searching for another place. My friend guided me to go to the FBF store. I did not expect at the beginning that my device was fixed because the shop was very small. This proves that the shops are not large. But whoever works with it. My device has been fixed within 5 days and did not cost me more than $ 190. I really thank you for this service. And I thank the engineer Jimmy for his gentle words. It is worth 10 stars. It deserves confidence

The Technician was Brilliant, Efficient and Knowledgeable in Phone repair. His prices were very…read morereasonable, The Technician was kind They also offer "like new" phones for sale. He brought my broken smashed and water damaged phone back to life, as if her were a surgeon...He took the stress away from worry..I'm so excited to have him as my Go To Guy! This business is a blessing to those on a budget..I sincerely recommend his work on Elmwood Ave. in Buffalo. He save all my data, including priceless pictures...His advise to back up my phone was just what i needed, without making me feel like a dumdum.... Bring your electronics to FBF Laptop and Phone Company...Our Community is Proud of this business.... I am so very grateful for his service!! Thank you my friend!!! May you have a blessed day, thank you for your service!! Call them at 716-331-3222, located at 104 Elmwood Ave Buffalo NY...Sincerely Janene G....!!