My phone is broken, I'm on my mother's plan but she needs to be in this state, in the store , in…read moreorder for me to even check if my phone has warranty. GTFO, I'd vote ZERO if I could. Younger employee would rather follow each rule to a T than provide customer service. After this I'm never getting a phone with Cricket again.

I would put zero stars if I could. Came to buy a new phone at 7:05 pm, the door was locked, the…read moreopen sign was on, and there was a note on the door saying "be back soon". Waited until 7:40 then a young man and woman got out of a car very close by and came to the door and said they were closed, laughed, and unlocked the store and went inside to turn the open sign off. It was very confusing, if they were in fact closed, why was the open sign on and why did the note on the door say "be back soon"?

Layton was attentive and handled our difficult situation with care! He and Sofia were kind,…read moreunderstanding and motivated!

If you are not buying a phone, you may as well shoot yourself in the head. These guys will tell you…read moreanything to get you to buy a phone but if you have a problem with it later, they'll race you outta there faster than you can ever think. They're only interested in selling phones, they have no interest in customer service. Zero, none! I broke my phone... The manager said he's been managing that location on Main and 7th for 7 years. He told me to call an 800 number knowing I had a broken phone. I asked to use his landline and he told me I could not use the phone, and I was a freaking customer! I went down the street to Verizon and they were happy to let me use the phone. This manager is a straight up a hole. I would never do business with T-Mobile again, even if they were the last cell provider on the planet. They were so nice when I bought my phone, told me things that were untrue just to get me to do it, anytime I had a problem after that, they raced me outta there quickly. The manager there raced me outta there for the last time. I will never be back. Never, ever, no way in hell. I would never give them another penny. Never! I guess he thought I couldn't leave a review. What an a hole! Beware!

Do not use this company. the replaced screen glitched hours after repair. phone was not…read moremishandled. the employee is extremely unfriendly and is the defition of a gaslighter. Blamed me for the repair failure to the point of crying. Then told me i was ridiculous for crying. go else where in bozeman. and do not tip ever cause if you have an experience like i did that stretched out the whole weekend they will not give it back.

The gentleman that assisted me today was beyond helpful to get me my phone back as quickly as…read morepossible. The turn around time was super fast and he was very nice through out the whole process. He also was very knowledgeable about the phone cases and helped me pick one so hopefully I don't break my phone again!

Yeah, these guys are locked in. I was devastated because my phone was boot-looping-- that means I…read morecouldn't Yelp. Tragic. I came in and they instantly knew the issue. Came back an hour later and it worked! It might not work the same (error on my end) but I'm happy I could just get it on and working again. But most importantly, I can Yelp again. Five stars no further questions

In all the years of owning cell phones I've never had one fail on me, until two days ago. I…read moredropped my Pixel and the screen went black. I assumed I'd have to buy a new phone but looked into repairs and Google recommended uBreakiFix. The process was simple-I made an appointment on Thursday night, went to the shop on Friday morning and by Friday afternoon my phone was ready. Prices are not cheap, but they are fair and a lot better than buying a new phone. Service is excellent.

do NOT use company - they somehow got my credit card info and charged me for something I never…read moresubscribed to in first place and they can't even take care of their own phones so how can you expect them to take care of your cell phone account? Took me litterally OVER 24 attempts to get this charge removed and goes into hold and after about 4 min disconnects; finally got someone and reception so bad I couldn't even understand most of what person said to me - broke up horribly -- next attempt same thing --- forever to even get a person and have to keep calling back again and again and again because keep getting disconnect about 4 min into the waiting process and then when get someone so broken up can't understand most words they are saying. do NOT use them

Michael is fantastic! I initially went in just to ask a pretty simple question about my account. He…read morewas super friendly and personable to deal with. I inquired about a phone upgrade as I had debating one for the past few weeks and wound up setting up a time with him to return in a few days when I had the time to sit down and do the set up with him. Today was upgrade day and Michael made it easy and painless. Very knowledgeable and very sincere. It's more like hanging out with a friend who knows about phones than dealing with someone in sales, which I loved because I hate shopping for just about anything and will generally avoid it whenever possible. I live closer to a different Verizon location but this is the one I will keep coming back to whenever I need something. And whenever possible I will definitely seek out Michael to help me.

When we got there for an 11:00 appointment we were told he couldn't see us for a couple hours…read more Walked out and didn't return.