I like this store a lot, and MUCH prefer it to the corporate store in Bozeman, and any of the other…read moreoutlet stores in the area. This store is always clean and organized. I've dealt with a few people at this store who weren't the best, but that's life.
However, last night, I had an AWESOME experience with Joe Baan. I called first, to see if they had the Google Pixel XL in stock, since that was my first choice of phone. The phone I was using at the time had a completely shattered screen, and the display was coming off of the phone body itself... So buying a new phone was imperative. My insurance through Verizon is a joke, so I opted to buy a new phone rather than take some refurbished piece of junk from Asurion.
Joe looked in he store's inventory and informed me that they did not have the Pixel phone, but that he could order it. Since I didn't really have time to wait, since my current phone at the time was a mess, I asked him what other phones are comparable to the Pixel. Immediately, he rattled off tons of information about other phones Verizon carries--the first one being the Motorola Droid Z Force. I had read a little about it, but not much. Joe knew a TON about the phone, as well as lots of other phones, and helped me narrow down my choices.
I settled on the Droid Z Force, and headed down to the store. He was there when I arrived, had my phone on the counter, had my account up on the computer screen, and was ready to go. Which was extremely awesome, seeing as how I had my very hyper 15 month-old son with me and was looking to get in, get the phone activated, sign my life away to Verizon once more, and get out.
Joe was super fast and knowledgeable. I was able to follow my son around the store as he explored and looked around while Joe activated my phone for me and did everything we needed so I could keep an eye on my son and make sure he didn't touch anything I couldn't afford haha. When Joe was ready, he brought an iPad to me so that I could sign the necessary forms, etc.
He had it all wrapped up and ready to go. It was so painless and efficient. I can't be grateful enough for that, since I was dreading dragging my young son to a store and praying he'd remain entertained. Joe made it extremely easy, which I greatly appreciate.
Joe is able to read his audience really well and adapt his personality accordingly to match his customers. Myself, I'm kind of crass and easygoing, and he was fun to talk to and made the experience of dropping $749 on a new phone way less painful haha.
He did a great job, and I just wanted him to be recognized. Other employees at the store were great, as well. Very friendly young folks. Keep up the good work! And thanks, Joe, for leading me to this phone! I love it!