Michael is fantastic! I initially went in just to ask a pretty simple question about my account. He…read morewas super friendly and personable to deal with. I inquired about a phone upgrade as I had debating one for the past few weeks and wound up setting up a time with him to return in a few days when I had the time to sit down and do the set up with him. Today was upgrade day and Michael made it easy and painless. Very knowledgeable and very sincere. It's more like hanging out with a friend who knows about phones than dealing with someone in sales, which I loved because I hate shopping for just about anything and will generally avoid it whenever possible. I live closer to a different Verizon location but this is the one I will keep coming back to whenever I need something. And whenever possible I will definitely seek out Michael to help me.

When we got there for an 11:00 appointment we were told he couldn't see us for a couple hours…read more Walked out and didn't return.

This store is killing me. I bought my iPhone here when I should have gone to the actual Verizon…read morestore instead. I bought a plan for a screen protector and called to find out the "child" that sold it to me only charged me for the screen and not the plan. I called in advance and the Manager promised to upgrade me to the plan. However, after driving all the way to the store, now they cant figure out how to do it. I have been standing here for an hour with a powerless employee (manager nowhere in sight). Can't take it anymore. Taking my business elsewhere. Do not go to this poorly managed location unless you want bad service at premium prices. Blech. Update: I went to the Verizon @authorized dealer on 7th and stead if paying the $80 this store wanted to charge me for "the plan", I bought a plan for $40 that includes 5 free replacements. I also received a VM from this store manager making excuses and not taking responsibility for his poor performance. I will NOT EVER be going back. EVER. My advice? Go to the ACTUAL Verizon store by Rosauers. If you are in a hurry go to the 7th ave store.

I went in to this location with my mom to ask about upgrading our phones. The employees were very…read morenice and really took the time to explain everything to us, which we really appreciated because phone plans are confusing. I ordered my new phone and and when I came in to pick it up the store was very busy, since the new iPhone 11 had just come out, but everyone was still very nice and accommodating. The manager went above and beyond making sure I had everything I needed and the best possible deal. I will definitely be coming back to this location for any other phone needs I have!

I have never left a review for someone in four decades, but I have to this time, and it's…read morehilarious. My 2021 MacBook Pro refused to turn on for 2 days or charge. I went in, and they turned it on immediately. Totally fixed without them doing anything. No charge, and they let me use their bathroom even though it was employees only. I live in New York, otherwise I would definitely be coming again, perhaps with some harder problems to fix! (They saw me on an emergency basis, staying open at lunch time just for me, when I said that I was from out of town)

To echo North C; I have rarely left a review of any kind in my 45 years, but a visit here yesterday…read morehas compelled a change. I stopped in to ask a question and ended up, not only getting my problem solved, but some great advice and conversation from a genuinely good human being.

First of all let me start by saying that service at the Kagy branch has been consistently and…read moretotally awesome for years and years. So much so that I got rid of my home printer and just get my stuff printed by them. This week they went above and beyond again and took my frantic call when I didn't receive my Hinterland concert wristsbans in time for me to drive, with my two children, across the contry... for days. They were able to give me a game plan and a contingency plan so I could communicate with my mother in law (75years) so she could get there in time to ship the to my vrbo in Iowa. In the end they calmly and perfesionaly got me my wristbands on the morning of the concert in Iowa and gave me great assurance that they could do it on time. All this hard work on their part just so I didn't have to worry on my vacation. So thank you. Thank you for doing your job like you mean it and being really really good at what you do. Postal Annex for president 2028!

The clerk was so patient and kind with an elderly woman who needed help. Keep her around.read more

Great service at this store. I was greeted by Story, and he was unbelievably helpful. Highly…read morerecommend this store, and if you get to work with Story, you are in great hands.

Used their FedEx drop off. Had a HUGE wayfair box to return. Was worried I wouldn't be able to lift…read moreit and get it inside. I asked for a cart. Without my even asking, the store clerk grabbed the cart, went to my car, grabbed the thing, and rolled it inside. I was so relieved. Just excellent service!

I was on the way to putting my dog "to sleep" I had an emergency repair and needed an air…read morecompressor... it was marked one price but higher price on the shelf... I was told it was the higher price. I spoke to the gentleman...owner/manager? who was the cashier at the moment He was kind enough to give it to me at the lower price, after informing me it was the last one and the next one that comes in will cost what he was giving it to me for. Under normal circumstances I would be very appreciative and thank him so much etc. But I was in a sad place and wasn't thinking. I'm in Gardiner Montana where the catastrophe happened and have to leave in the next couple of days. Because of budget this man helped make it possible. THANK YOU SO MUCH!!!

So, today Gold hovered around $2015, and some places will acknowledge and pay some sort of premium…read moreon a coin like the American Eagle. So I search for 'Gold Buy in Bozeman' and several come up, and I check a few. This one stood out! "What is your spot price for Gold?" wait...wait...wait...wait..."We'll pay $57 per pennyweight!" "Wtf, I don't know what a pennyweight is, what would you pay for a 1oz American Eagle?" wait...wait...wait..."Around $1000!" "You Gotta Be Kiddin' Me????? Spot is over $2K!!!".... "You may find better places to trade your Gold" I laughed as I hung up! BTW, I learned a pennyweight is 1.555 grams and an ounce has 28.349 grams which would be about $1600! Did I get the Confident new guy who started yesterday??

Absolutely awesome customer service…read more We were in there today to get my ring re-sized. We dealt with Erin. I wear a small, small size (4.5) and was worried some of my diamonds might fall out if we resized the ring that small. Erin conferred with someone else in back, and they agreed that, yes, it was risky to go down to such a small size from a 7, which is what the ring is now. So what she did? Ordered me a new ring, and told us when it arrives, we can just exchange it!! How amazing. And in the meantime, I can still wear my ring! To top it off, she even put a re-sizer on the ring and now it fits great while we wait for the new one to arrive. How incredibly above and beyond!!! She helped us look at men's wedding bands afterwards, and was super patient, fun, and knowledgeable. Excellent experience. ***EDIT*** In February, I had a negative experience at Riddle's with two of the gals who work there. I previously wrote about my experience on Yelp, and have since then deleted it because... Erin L. from Riddle's personally contacted me to let me know that not only was she going to review the security cameras, but she also ensured me that they are going to correct the issue and make sure the experience doesn't reoccur. Erin has done nothing wrong, yet still even offered to apologize to me in person. I wouldn't expect her to apologize for others' behaviors, since her excellence in customer service far-exceeds my expectations, and eliminates any wrongs that had been done. Erin single-handedly earned our business back by showing she cares and wants to do business the old-fashioned way: with kindness, mutual respect, and appreciation. Erin, if you read this, thank you so much. We GLADLY will return, work with you, and keep all of our jewelry purchases confined to Riddle's in the future.

When I'm visiting I love this place lots of outdoor equipment at good prices they also have cloths…read moreand furniture. You can also sell items instead of pawning them. A review doesn't do justice so stop in if your passing through it's right of the interstate.