I got everything I needed and great service. Local Kim and pop store, directly in front of the…read moretheater. I will be coming back!

I brought in my ps5 to get looked at for a hdmi problem it was working perfectly with the power…read moreturning on , I was told it'll be done in about an hour in a half I left it for 2 hours I called to get a check up on my system they told me it wasn't the hdmi port and couldn't find the problem I didn't get charged nothing at the counter but once I took my ps5 home it won't turn on nor have a any type of power connection , before I took it in all that was wrong was a no signal connection from the ps5 to the tv now it won't even turn on and they didn't fix nothing horrible service. Don't come to this place

The only reason why so many people have given these folks, a five out of five is because right on…read moretheir counter. It states that if you give them a five out of five on yelp that they will give you a gift usually the gift is something stupid like a phone cover I had them put a new battery in my phone and the dude couldn't put the phone back the way it was. The iPhone button didn't work. I had to use accessibility features in order to even use the phone it was a good thing that I was getting a new iPhone the following week or else I would've been in big trouble. I would talk about the shenanigans that went on with a owner of the store and how he lied, but I won't bother Spend the money on a reputable company to put a battery in your phone. You've been warned.

I had the most amazing experience at the Victra/Verizon store a couple of days ago. My son and I…read morewent there to purchase a new phone and I just knew the wait would be long. To my surprise Ty (new employee) shepherded me in and introduced me to Alexander (the expert). He worked with us for an hour or so, patient and knowledgeable, sharing deals that we could take advantage of, and at the end of the experience we were in good shape! It was a great time had by all!

Friendly and professional people working there. The wait time can be long sometimes so be prepared…read moreto wait

Ran over my phone at the gas station- don't ask. I literally had to wrap my phone in Saran Wrap to…read morekeep from cutting myself while handling it. 3point Teks quote was lower than EVERYONE else's and the service experience was really great! I showed up to pickup my phone late because I misheard the closing time. They were so wonderful about it (they were closed) and still let me in to pick up my phone. So kind! They honestly could've left me hanging and I would've had to deal, but they were stellar! My phone has been perfect ever since. (I'm writing this review months later). I am taking my sons phone and my old computer for repair here this week.

From the owner: We specialize in computer repairs, cell phone unlocking, and cell phones. We service all name brand…read moremodels and guarantee our repairs. Our customers walk away happy and recommend our service.We can handle any computer problem there is. Viruses, spyware, cracked screen/LCD, bad hard drives, internet connectivity issues, loss of power, slow computer, password removal, data backup, upgrades, software and hardware replacement, and many more. Our services are affordable and comfortable for your pockets. We can unlock your Cell Phones; AT&T, T-Mobile, Sprint, Verizon. We unlock HTC, Blackberry, Nokia, Samsung, LG, and many more. We also accept Bill Payments for wireless, insurance, utility, Cable, pre-paid, and more. Computer Repair Cell Phone Repair Computer Sales Cell Phone Sales Cell Phone Services Custom Building PC's Business 2 Business Repair & Sales Cell Phone Unlocking FBI Live Scan Fingerprinting

Great Day All, I…read morerecently had the pleasure of working with Torian at the T-Mobile store, and I cannot speak highly enough about the experience both times i recently worked with him. He assisted me with a phone replacement and demonstrated an exceptional level of knowledge, professionalism, and efficiency throughout the entire process. Torian's customer service was truly outstanding. He took the time to clearly explain my options, ensured everything was going to be set up properly, and made what could have been a stressful situation completely seamless. His attention to detail and commitment to providing excellent service did not go unnoticed. He embodies the level of professional excellence that T-Mobile should be proud to have representing their brand. It's clear that he genuinely cares about his customers and goes above and beyond to deliver a top-tier experience. I look forward to working with Torian again in the future, as he will undoubtedly continue to be a valuable asset and trusted resource for my account. Job well done my friend!!

Complaint against T-Mobile Store at 8310 Annapolis Rd Ste A, New Carrollton, MD 20784…read moreI am filing a complaint regarding misleading sales practices and poor customer service at the above-mentioned T-Mobile store.On August 13, 2024, I visited this store to purchase a new phone. The manager, Jose and Juan, offered me a plan for $123/month, along with promotional items including two tablets, a JBL boombox, a phone case, and a screen protector. He claimed these were part of a "free promotion."Subsequently, I discovered my actual bill was $164/month, not the $123 promised. When I attempted to return the tablets, the store refused to accept them. A T-Mobile phone representative later informed me that I could still return the tablets within the return period.Upon revisiting the store to process the return, I encountered extremely rude employees. Manager Jose, who had initially assisted me, walked out of the store without addressing my concerns.This experience demonstrates: 1. Misrepresentation of plan pricing 2. Misleading information about "free" promotional items 3. Refusal to accept returns within the stated return period 4. Poor customer service and unprofessional behavior by store staff 5. never received a receipt of transaction conducted 6. Denied the knowledge of who the boss was so that I could notify them of this misconduct. I am seeking a resolution that includes: 1. Correction of my plan to the promised $123/month 2. Acceptance of the tablet returns 3. An explanation for the misleading sales tactics 4. Appropriate action to address the unprofessional conduct of store employees 5. Disciplined

Just like all of the other million people who came here, I can't say enough about how great the…read moreservice and value are. They handle broken screens, water damage, nonfunctional buttons, and other repairs. The owner took time to listen to what happened to my phone and gave me his best estimate of success. In the end, he resurrected my phone and it is good as new! There's a $50 diagnostic fee, which was less than any other that I have seen. Keep in mind that that's nonrefundable, even if your phone can't be fixed. Mine was fixed. It's definitely worth trying for a repair rather than buying a new phone.

Wawa not open. Please update hours if you do not open at 10am. I waited outside for 15 minutes and…read morecalled the number on the door with the be back in 5 minutes sign. No answer

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I needed to transfer the data from an old Verizon-system Samsung phone to a new Samsung phone with…read morean ATT Sim card for a friend who was in the hospital. Even though I didn't have all the documentation, the staff was totally helpful and friendly, and made me feel completely welcome! Everyone was properly masked, and when the staff handled my phones, they put on disposable gloves. They completely solved the problem and my friend is so relieved! Thank you Annette!

This store needs more help for the amount of customers they get. Expect to be waiting for sometime…read moreif you come to this store. I will say that once your helped they are very nice and are willing to help you with any questions no matter how stupid it might sound. Thank You Lawrence for your patience and help.