I needed to print a poster from an email attachment. Easy…read morefor many people but impossible for a digitally challenged senior such as me. Ms. Gisele Garcia and Mr. Duane Miller were more than helpful - polite, friendly and very efficient. Excellent customer service!

"I had an exceptionally kind, knowledgeableand helpful service from Sherlene in the Staples,…read moreBoston printing department today. She went above and beyond to make sure everything came out perfectly. Her professionalism and patience made a huge difference. Thank you for the outstanding service."

The folks at CPR are so skilled and efficient and I would highly recommend them for any tech…read moreissues. I spilled an energy drink onto my Macbook Pro keyboard and immediately brought it into the shop for a cleaning and diagnostic. They took me as a walk in on a Sunday afternoon, and my laptop was ready the next day to be picked up, back to running perfectly and cleaned! I realized the Touch ID button wasn't function so I brought it back again and they were able to fix it for me super quickly and for no extra cost. Overall the cleaning and repair was $149 which was absolutely a fair price for the speed and efficiency of the work they did. Also, the employees inside are friendly and ready to answer any questions, especially when I was stressed and worried about my laptop. Great service and absolutely recommend for anyone in the area!

Pan Pan and Anthony were very helpful in assisting me with my recent phone issues. My phone worked…read morewell aside from being unable to charge through the port. I initially went in for a diagnostic and trialed two options for fixing my phone to no avail. They offered me a refund for the repairs that did not end up solving my issue and let me know that they could proceed to take another step, but that it could end up bricking my phone if it did not work. I opted to err on the side of caution since my phone still functioned and decided to pursue another option that Pan Pan suggested based on my insurance/warranty. I was able to get a replacement phone quickly after he assisted me with the paperwork involved so I'm grateful for his excellent service and knowledge of the repairs/insurance. Overall it ended up being cheaper than the cost of the repairs too.

While visiting from California for son's graduation, my phone battery was not holding charge. Sam…read morewas so grievance and kind and fixed my battery while I waited. Then I managed to leave my wallet there and drive off...and Jorge called to tell me. They kept it safe until I returned. The entire experience was excellent and in grateful for this business.

YOUBROKEITANDDIDN'TFIXIT. in removing my swollen battery, the rendered my computer unworkable, that…read moreis, neither the keyboard nor the track pad were functional. I took it back because they didn't have a power cord to check if it was functional, and when I got home, I couldn't do anything except turn it on. No functions at all. Disastrous. The tech's only suggestion was that I should find a battery somewhere and they'd install it for $100. Egads.

I understand it's an airport store and prices tend to be higher, but $20 for a lightning cable is…read moreridiculous. Go to the Best Buy kiosk and pick one up for $12.

Horrible customer service. Called in advance and still was kept waiting for a simple part while…read morethey helped several other customers who actually arrived after me

walk in to Genius Bar on a Sunday morning due to a frozen IPad screen and stuck volume button. was…read moreseen by Elena within 20 min. of my arrival. Quickly was able to resolve my problem right away! awesome service.

I was looking to upgrade my phone since my iPhone 13 wasn't really capturing good quality pictures…read more The last time I went to an Apple store was when I got the iPhone 13, so I had to refresh my memory on the process and appreciated that someone was checking in on me as I was setting up the new phone and transferring all the data. I got the 17 (about $800) and so far it's working well, although I've noticed the battery already drains a bit faster than when I initially had my brand new iPhone 13 (battery had lasted 2 days). I hope it'll at least last me the 4 years or so that was my previous phone's lifespan. During the same visit, I was able to take a few classes on using the camera and video features which was nice. You can find out what classes are scheduled in the Apple Store app. Trading in my old phone was also a seamless process. Finally, I had an Apple watch query and was able to do a tech support (Genius Bar) walk-in appointment which I did some of the above activities during the 30 minute wait for the appointment. Some of the staff members were more helpful and engaged than others, but for the most part everyone was very enthusiastic and supportive. The customer service is quite personalized, professional, and 1 on 1, except when you get the occasional staff member who starts helping other customers because they don't know how to help with your issue and before your issue has been resolved, and then you're stuck waiting for them/someone to be available to close the loop on your issue because none of the other staff members look/acknowledge you. That said, the Genius Bar staff (shout out to Terrance) were amazing! It felt very collaborative, and I was able to be helped more efficiently. Overall, my time was well spent, and I trust this place to deliver good service and products and know which person to avoid.

I want to lead off by saying that I was helped by Victor M. today…read more If the interaction that I had with Victor today was recorded it could be used as training for perfect customer service for every retail employee in all spaces. I was 90% sure of what I wanted going into the store Victor helped me figure out that last 10% with ease and comfort. I haven't upgraded my phone in 6 years, so things have changed since the last time. There was no attempt at unnecessary up-selling for the sake of a few extra dollars, he just helped me pick out the best phone and price for me. He immediately gained a great rapport with me and understood who I was as a customer. What I mean by that is I hate being "sold" on things. Victor, of course asked me about adding accessories to my phone upgrade, I would not expect anything less, but the store doesn't carry the brands that I like for a new case and new charger so he did not try and push anything additional on me. Because of the location of this store, it doesn't get a lot of traffic. If you need someone to take some time to help you out with a new phone or an upgrade this is the place to do it. The bigger stores that handle more traffic are going to be more inclined to turn over customers rather than spend time on customer service.

Such terrible customer service from BOBBY!!!…read more I have been a long time customer, 18 years to be exact. I was sick of paying all this money for upgrades on phones 3-5 years after I had paid off a phone. I walked into this store on my lunch break to be told by an outside security company that I couldn't go in too many people were inside (10 people) I went back almost 2 hours later where there wasn't a single soul in the store. When I walked in Bobby was balls deep into his personal phone and don't you dare disrupt him. I explained to him I was a long standing customer and wouldn't like to upgrade my phone wihtout having to pay and arm and leg and was considering going to a new comapny. he laughed in my face and told me a new company would screw me over, little did he know i did m research and went ot multip,e providers before going to the one i've been at so long. He told me they were lying to me adn that there was nothing they would do for me. He didn't ask me my name, my account number just told me there was nothing he could do. He must have really had an important message to attend to not care that his company was losing a company. Last I thought someone who was with a company for 18 years would be treated like they would do anything not to lose them. But this was proof big companies DO NOT CARE. Thanks to Bobby I got a new phone and a new plan with Verizon!