So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

I simply want to thank Spectrum for many years of great service. I just couldn't afford them any…read morelonger. Unfortunately, I had to make a switch. Thank you

I recently got phone service from Spectrum in Strongsville Oh. Part of the incentive was that they…read morewere going to reimburse for what the payout was on my phone. I supplied the store that I had trouble filling out their reimbursement form and they did not accept my paid bill from my former mobile provider. Asked Erick from this store to help me and in a rude manner he refused to help me. This person is not good for this business or anyone else at this particular store. I would never recommend this store to anyone!!

Cell phone providers are the new used car salesmen. They lie about prices, add extras without…read moreconsent, downplay fees/taxes, and you spend an eternity in the store. The people I worked with here are either liars or incompetent. Either way, not a place you want to visit. Edit: You can read below for their phony "we care" response but they never reached out, of course.

If I could give this store a 0 star, I would. Back in May we went in for new phones due to upgrades…read moreavailable. In the midst of that, the act manager Tarek Rida overheard we owned a business and told us about Verizon business and how it would "save us money" switching to a business account. Tarek added 2 extra lines to our account without our knowledge that we have been paying for months. After talking with customer service, (which I have all phone calls recorded) they stated this is fraud and he's been doing this. They said they could refund us credits from the amount we have been paying over the months but first had to go back to the store to have Tarek remove the lines and note in the account we may be refunded. This is because our account had been switched to a business account by him and only he could access to change things that customer service could not do. Went up to the store multiple times he wasn't there. Finally yesterday my husband went up again and Tarek was there. He said "he couldn't remove the lines" ?!! I went up today to have our account switched back to a regular account rather than business because it's been nothing but issues. Tarek got very hostile with me, said "I'm not doing that and I'm not helping you" and got up and walked away. He created fraud activity and refused to fix it. The police were called the the store today and a report against him has been made along with the fraud department with Verizon against him. Also have contacted my attorney and will be taking this matter against him farther. For any future Verizon customers avoid this location but especially Tarek Rida at all costs!! Also check your bills, do not fall for any scams in store when they tell you they can save you money, and never just hand over your devices to them. He added lines and an app on my children's iPads without us knowing and they've been receiving spam texts and calls and inappropriate messages ever since. We still are having trouble getting these lines removed and switching back to a regular consumer account from business.

Bring you phones to Bill! He will treat you fairly and give you the best price in the country!…read more A few years ago, I shattered the screen on a new phone and he replaced it for me that night! Yes, it was costly, but FOR LESS then anyone else I found online! Plus, he did it faster than anyone else. Bill is a great guy and does a great job. I came back to him to have my Nexus 6P battery and charging port repaired. Once again, he came through cheaper than anyone else I've heard who has this problem. (Although, he did have trouble with the parts delivery, I give him credit for continuously trying and coming through in the end.)

Transferred all my data to my new iPhone even though the old one was damaged. Amazing job.read more

Was with wow before these clowns bought them out…read more 3 days of connection issues in a year. No problems otherwise. Was put on breezeline and in the 3 momths since. Daily connection drops sometimes 4 or even 5x a day, on the phone with their incompetent tech/customer support multiple times per week... atill habing nothing but trouble. Get your act together.

On hold for hour and half. Wait times fluctuating up and down. From 24 minutes to 6 minutes back up…read moreto 17 minutes. You have the nerve to charge what you charge. Finally hung up.

I'm just confused. I don't know how much would my plan be? I'm getting rid of Verizon because…read morethey're a bunch of liars and told me I only owed 117 a month. I even have a contract for 117 a month for three years then they raised it at 2:40 and I got Call in each month and I'm not doing it no more I called the FFC on them.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

This was a tough decision on how many stars to provide. I give the customer service 3 stars once…read morethey finally get to you to assist in anything you need. However, the process and time you will spend there is 1 Star. We have been at this location 4 times in the last two years. Each time we are there 2-4 hours. We go during the week days when they are less busy, but even when there are only one or two customers before us, it is still a minimum of an hour wait. We have bought two new phones, traded in another phone and had them help us with a new glass cover on the 4 occasions. They are slow, not organized in any way, and I'm not sure why we keep going back except that we have been Verizon customers for years and this is our easiest access location. Just know going in that you will need to not be in a hurry and you will waste your entire day there.

I bought a brand new phone and picked out up there told them I needed help setting up my phone…read more They wanted to charge me $30.00 to set up a new phone purchased by Verizon. I've never ever had been told this and I've been a Verizon customer for twenty years. I've also had phones set up there at that location. I believe it's time to search for another phone service if this is how you treat loyal customers. I could see if they were busy but I was the only one on the store. Take your business elsewhere if they charge to to set up a phone you just bought from them. ‍‍‍

Jasmin at Verizon was SO very helpful and very patient. Since I am a senior citizen, it is great to…read moreget a young person to help and not get irritated with my slow understanding. Getting a new phone is always a challenge for me , and she explained everything clearly. Good experience for Me! Pat Kelly

If you have an iPhone that just needs a new SIM card, this store will refuse to replace the SIM…read morecard and instead tell you that your only option is to buy a new phone (not true - we just had two iPhones, both a newer model and an older model, have their SIM cards replaced at t-mobile the same week and we were in and out of the store in less than 5 minutes). After speaking with customer service afterwards, the "manager" will then get into a screaming match with the agent on your phone and none of the waived fees or credits guaranteed will be applied. So now you have a new iPhone that you didn't need and you're stuck in a new contract with a company that has no problem with VERY obviously scamming you. 10/10 don't recommend in any way, shape, or form - this was actually insane