WOW! Internet service has truly performed above expectations. I primarily use the internet for the…read moremost demanding of services-- particularly streaming and online gaming. These include online FPS's that require excellent latency or else they are unplayable. Even with multiple devices connected to the internet such as my Playstation 4, gaming pc, tablets, and phones, my internet speeds have never dipped below 60Mbps which is the plan that I am currently subscribed to. In some cases, they peak at over 100Mbps during initial speed testing. Latency/ping is truly fantastic as well. When conducting a speed test to the closest server, I am rarely over 30 ms. This is exceptional considering I prefer anything below 80 ms. Stability has been exceptional as I have yet to do a modem reset due to lost connectivity. I simply stay connected. The modem they provide is perfectly sufficient for a small number of devices and it has average range. However, for larger houses or multiple devices, I recommend investing in a third party router with external antennas that can provide 2.4ghz and 5ghz connectivity. This will ensure that your devices stay connected no matter where you are in the house. Initial installation was a breeze. They installed the line quickly, efficiently, and were professional at all times. I was able to connect flawlessly after the initial setup. However, I had to call and remind them to come and bury the line in the yard which they seemed to forget about. That disappointed me but it I forgave it as the first offense. I have read complaints from other customers and my experience has been quite different from them. I have a theory on this. This is pure speculation so please take it with a grain of salt. Most of the complaints I have read are from customers who have the 30Mbps plan. The 30Mbps plan is pretty much standard when it comes to internet services. Many customers are switching from Time Warner to WOW! to save the money but stay with their current speeds (most probably have the 30Mbps subscription). This is perfectly fine considering I switched from Time Warner as well to save money. However, I decided to go with the 60Mbps plan because I thought that since WOW! is a relatively new company, their 30Mbps service may be bogged down due to an influx of new customers combined with the lack of resources to handle that bandwidth when compared to a power house such as Time Warner. I suspect that as WOW! Internet grows, their 30Mbps service will see an improvement in stability and throughput. This is all, however, pure speculation supported only by my personal experience with the 60Mbps plan. In conclusion, I have been very satisfied with WOW! Internet service. The following is a condensed list of Pros and Cons. TL;DR Pros: Excellent speeds. Responsive latency. Stable connectivity. Decent Range for average use. Cons: Default modem lacks range for larger homes and multiple devices means investing in a third party router. Had to remind WOW! to come back and bury the line.

Unbelievably bad customer service. Nobody knows what anyone else is doing. I was promised six…read morefree months as a Verizon customer. Swell. Actually GETTING the discount...that's hilarious. I had to 'enroll' three times--once when the Verizon rep told me she did it for me, twice more after talking to clueless customer service reps., followed by monthly calls to their 800#, which constantly tries to pawn you off on their digital assistant, who is programmed only to tell you to use the website. Promises made with no follow thru. For a tech company they are laughably inept. For example: when you call their 800#--assuming you can find the right one--they are quick to ask you if you would like to take a short survey after the call: 'if yes, press 1.' If you agree, thinking you may actually have a chance to give an honest opinion, you get a recording saying 'the service is not available.' Good way to avoid hearing what your customers actually think. Might be time to shop for a new provider.

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Was with wow before these clowns bought them out…read more 3 days of connection issues in a year. No problems otherwise. Was put on breezeline and in the 3 momths since. Daily connection drops sometimes 4 or even 5x a day, on the phone with their incompetent tech/customer support multiple times per week... atill habing nothing but trouble. Get your act together.

On hold for hour and half. Wait times fluctuating up and down. From 24 minutes to 6 minutes back up…read moreto 17 minutes. You have the nerve to charge what you charge. Finally hung up.

We had internet dropping all the time. We had our YouTube tv drop all the time. Called multiple…read moretimes and nothing changed. Finally, told them since the service was unacceptable, I need to cancel the "service". They said that's fine but we're still going to charge you another month because I need to give a 30 day notice! I, for the life of me, cannot understand this policy. Poor service....worse customer service....honestly, the only question is how are they still in business!

Accusing me of having 5 cable boxes when I was only ever given one. Now they are charging me 103.00…read morefor not returning boxes I never had. How do I resolve this? I only have 2 tv's. Do I contact a lawyer?