It is a rare occurrence for a business to so annoy me that I fire them, go across the street and…read morereplace them after doing business with their company for at least 20 years but this particular store really distinguished itself. To be fair, this store was just the final straw. Verizon has remained just short of being fired for years... I hung in there because I received a decent discount through my company and bought unlocked phones thus minimizing my contact with the shady used car salesman types that seem so common in Verizon stores. On this visit I was looking to replace my Mom's old flip phone... A daunting task to be sure but doable as most carriers do offer one or two models for the members of that slightly older generation that doesn't want one of those 'pretentious new gadgets' but will gladly call their kid to look up something on their pretentious new gadget. The first issue was that there was only one staff member in the store. He was engrossed in helping one customer and never acknowledged the several people who were waiting for about the first 15 min... Until the first group walked out in disgust. He went on working with the one customer for about another 20 minutes and another walk out before telling us that someone else was coming in... I would've walked if Mom didn't really need that phone (having clung to the last one for over 10 years.) To be fair, the one employee did seem nice enough... Just under staffed and not much into multi-tasking... or communication. A second rep did indeed show up but I don't think he was an improvement over the waiting area. Definitely a minimalist when it came to customer interaction, he refused to engage, provided minimal information and was a bit abrasive... He then tried to sell me a flip phone for $269... 20 year old tech that I had seen online for less than half that amount... they did have one for $100 but it wasn't available in that store. I was then informed that I would have to finance it... For my own good. Seriously? I'm willing to pay for something on the spot and they don't want the money??? I waited 40 min to get bent over on price and they wouldn't take my money... I said something to that effect and headed for the door... I was quickly followed by the next people in line who took less time to get annoyed than I did... Their problem was also unresolved. I headed across the street to the competition. They were well staffed, friendly, helpful, offered a $60 phone (still overpriced for outdated tech but not grossly so) and explained everything clearly and patiently... Everything the way it should've been at Verizon... They now have my three lines (at a slightly better price.) Thank you Verizon Store in Bath for showing me the light to better cell service!

Switched to Verizon and bought two new iPhones and two new Apple watches. Great service. Great…read moreemployees. Had only a 10 minute wait. The employee that helped me not only switched my phones to Verizon easily but even put screen protectors and cases on the phones for me. And guided me thru set up of one of the Apple watches. I highly recommend everyone to come here. And I will definitely be coming back to upgrade my phones and watches in the next few years. 100% satisfied customer. The employees definitely deserve a pay raise for all the hard work they do.