I went to Scott for help with a fire system motherboard. He was super helpful and friendly on the…read morephone, and he was even more amazing in person. So patient. He spent time with me trying to find solutions to my problem, and he thought of a great solution I hadn't considered. He then helped me find what I needed online and printed everything out for me, which is going to save me several thousand dollars. I can't recommend OHM / Scott any higher. Thank you SO MUCH, Scott!

Scott at Ohm is really quite a clever and gifted electronics repair guy. He repaired my Yamaha…read morekeyboard (no simple matter) in one day!

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

Very good customer service, good at communication. Didn't actually fix my laptop screen, replaced…read moreit with a part that did not match the original apple part. The screen glitches now and wont shut off completely so the battery of my laptop is always drained.

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

From the owner: At Roc Cellular, our goal is clear: to become the best cellular communications & electronics store…read morein the Rochester area. To do that, we provide an unrivaled selection of the best quality gadgets, expert knowledge and extraordinary customer service with some of the most competitive prices. If you'd like to purchase a new cell phone or tablet, flat screen TV, start new prepaid service or repair your iPhone or iPad, we would love to earn your business. If you're tired of deciding between paying the outrageous prices of Big Box Stores or dealing with the risk of shopping online, choose ROC Cellular. Shop locally & never pay MSRP again!

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

The guy in fixit fast was nice and let me drop my iphone11 to get back glass fixed. The next day I…read morecame in to see the door was closed and to go to wireless city around Burlington coat factory to pick up my phone there. the guy in wireless city told me 10 more minutes which is stupid if either one of the guys have over 10 hours to get it ready. The backglass is fine other than the fact it feels barely out of place ( which just might be me), the way the material around the back cameras feels weirder, and the fact that the guy left a bunch of stretchy glue or whatever he used to keep the glass to stick to the phone all over the back. Before I could use the phone I had to keep rubber bands on it for a few hours I wouldn't recommend this place(s) unless your fine with leaving rubber bands on for a few hours or cleaning off the excess stretchy glue yourself Edited: it broke right away when I barley dropped it. This wouldn't have happened with original iPhone back glass. definitely a scam for $100

My son broke his friends screen on accident. We called the next day and were able to drop the phone…read moreoff and have it replaced including a screen protector in under an hour for under $100. I've read about the home button issues people have and this wasn't an issue. Even with this "pandemic" he was able to fix the phone in no time. Will definitely be going back. Thanks

The BEST customer service! I went there thinking I had busted my screen. He showed me that it was…read morejust the glass screen protector. He could have taken advantage but did not! Thanks to my SIL for recommending this place. 10/10

Great people, great service. Reasonable price to transfer data from a phone with a broken screen to…read morea new one. Thank you very much. My daughter is very happy she didn't loose her pictures. Highly recommend

It is a rare occurrence for a business to so annoy me that I fire them, go across the street and…read morereplace them after doing business with their company for at least 20 years but this particular store really distinguished itself. To be fair, this store was just the final straw. Verizon has remained just short of being fired for years... I hung in there because I received a decent discount through my company and bought unlocked phones thus minimizing my contact with the shady used car salesman types that seem so common in Verizon stores. On this visit I was looking to replace my Mom's old flip phone... A daunting task to be sure but doable as most carriers do offer one or two models for the members of that slightly older generation that doesn't want one of those 'pretentious new gadgets' but will gladly call their kid to look up something on their pretentious new gadget. The first issue was that there was only one staff member in the store. He was engrossed in helping one customer and never acknowledged the several people who were waiting for about the first 15 min... Until the first group walked out in disgust. He went on working with the one customer for about another 20 minutes and another walk out before telling us that someone else was coming in... I would've walked if Mom didn't really need that phone (having clung to the last one for over 10 years.) To be fair, the one employee did seem nice enough... Just under staffed and not much into multi-tasking... or communication. A second rep did indeed show up but I don't think he was an improvement over the waiting area. Definitely a minimalist when it came to customer interaction, he refused to engage, provided minimal information and was a bit abrasive... He then tried to sell me a flip phone for $269... 20 year old tech that I had seen online for less than half that amount... they did have one for $100 but it wasn't available in that store. I was then informed that I would have to finance it... For my own good. Seriously? I'm willing to pay for something on the spot and they don't want the money??? I waited 40 min to get bent over on price and they wouldn't take my money... I said something to that effect and headed for the door... I was quickly followed by the next people in line who took less time to get annoyed than I did... Their problem was also unresolved. I headed across the street to the competition. They were well staffed, friendly, helpful, offered a $60 phone (still overpriced for outdated tech but not grossly so) and explained everything clearly and patiently... Everything the way it should've been at Verizon... They now have my three lines (at a slightly better price.) Thank you Verizon Store in Bath for showing me the light to better cell service!

Switched to Verizon and bought two new iPhones and two new Apple watches. Great service. Great…read moreemployees. Had only a 10 minute wait. The employee that helped me not only switched my phones to Verizon easily but even put screen protectors and cases on the phones for me. And guided me thru set up of one of the Apple watches. I highly recommend everyone to come here. And I will definitely be coming back to upgrade my phones and watches in the next few years. 100% satisfied customer. The employees definitely deserve a pay raise for all the hard work they do.

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.