I don't normally leave reviews, but Gavin at the Verizon store on Clarendon Road in Arlington, VA…read moreabsolutely deserves one. After my phone was stolen, I spent two days getting the runaround from Verizon and Apple. I walked into this store upset and at my breaking point. Gavin gave me his full attention and then spent 2.5 hours fighting with Verizon customer service on my behalf. I watched them hang up on him three times. He never gave up -- he said the customer needed to be helped, and he meant every word. Four hours later, everything was resolved. He got me exactly what I needed plus a $150 bill credit. If you need help and want someone who truly takes their job seriously, go see Gavin. He doesn't just deserve a great review -- he deserves a medal and a promotion. Exceptional human being. -- Kenneth Chiaramonte | 310-279-8021

Honestly, just top down, it was surprisingly how such a small issue was handled so poorly…read more The issue was cosmetic and the fact that I like to connect my devices (that can) directly to my router using an Ethernet cable and not WiFi. Pic A is how it began and Pic B is how the first tech left it. Said he didn't have the part and that I may need to buy it. Called my building's rep who was not very helpful and then called tech support (1-855-690-9105) I spent a lot of time on the phone with tech support who swore up and down that Verizon has all parts and that I shouldn't have to pay. They sent another tech, Cesar, who left it like the Pic C - was very upset and called tech support who this time said she couldn't find my account - that did not help matters. Called tech support again (who found my account) and even let them view through my phone's camera and they were baffled and said the techs should have it. Got the DC office manager who said he'd ordered the part...see the text pic and I bet you can guess what happened. A 3rd tech came by who was honest and said they just didn't have this part in the warehouse. Eventually I just bought the part myself and finished it myself (Pic D and Pic E) and I'm lucky the part came with extra screws as Cesar must have tossed some. It appeared as though the building Verizon rep was going to compensate me but it has been a month and I haven't heard a peep. See the email pic. If you claim a building is Verizon ready, then please have all the parts - making your customers buy anything to finish the job is just an embarrassment.

Shout out to Keenan, he was eager to assist me with getting into a new phone. Although they did not…read morehave the iPhone one terabyte that I wanted in store was able to effectively navigate me through the ordering process to set up a trade-in in at a local Apple Store. It was knowledgeable products and offered great advice without making decisions for me. Encourage me to get something that works best for my circumstances. I appreciate his awareness of the brand and effective communication. He even talked me through the internet services and offered to help charge my device while I submitted my order.

The customer service is generally horrible They can hangup…read moreon you or give false promesses. They over charged me for 5 months and i was unable to get refunds or even to cancel the last payment No one cares ... be careful ! Im canceling my line today

OK customer service. I come here with my mom since she has service with this carrier. She keeps…read morehaving issues with her phone and I've recommended that she just switch carriers, but she's been with them for so long, thus reluctant to change. They're patient with her and answer all of her questions. My only 2 concerns, they play a lot of reggaeton music that plays kind of loud on the speakers in the store. The volume is distracting, especially for my mom who is a Senior. I actually turned the volume down because my mom kept complaining about it while we were waiting for someone to help her. And within a few minutes, someone turned it back up. I turned it down, and they turned it back up. Granted, these speakers are on display and meant to be checked out and touched, but I think it was obnoxious that they kept turning it up to satisfy their comfort and their sense of relaxation to the work environment, as opposed to viewing the experience from the paying customer lense. Each time we have been there, 3x in the past 6 months, reggaeton is playing which I can't understand so I can't determine whether the lyrics are clean or not. Also, the gentleman helping us kept fiddling with his cell personal cell phone in his pocket. He kept pulling it out and texting, and kept putting it back in his pocket. I thought it was unprofessional during an interaction with a paying customer. Location is good, but they have room to improve on to guarantee a more polished customer experience.

Negative experience upgrading phone. The sales rep continually pushed sales of various things in a…read moreway that was misleading. Asking to sign things on screens before being allowed to read them or walk through terms. And did not fully disclose fees until I asked why totals from an email I received did not match the cost of what she said. Finally, I told her that I did not want to add insurance because I didn't want to cancel it after the free 14 day term. She added it anyways as I found out from a welcome email. Am assuming everything else is fine, but the entire experience gave me scam vibes, which shouldn't be the case to a vendor you are spending thousands of dollars with for decades. Have strong concerns about the trustworthiness of at least this team member, and would consider looking elsewhere for your mobile/internet/cable needs. If going, make sure to review everything in detail, ask questions and stay on top of anything they try and sneak in. Would Iove to connect with the general manager.

I didn't realize I walked in a few mins before closing, and Kimberly took her time to help me with…read moreupgrading my phone. She did not rush me at all and answered all my questions. I recently opened my new line with t-mobile at another location and there is a large difference in customer service, knowledgeability, and friendliness. I was satisfied with my past experiences at other t-mobile locations but this last visit was the best. Kimberly was very personable, and as a person who works in customer service it's great to be treated with care.

Customer service is so so. Rather than asking people who come in if they need to speak to a rep or…read morecoming in just for t mobile Tuesday they just make everyone wait. Makes the store extremely inefficient and keeps people in the store for no reason.

extraordinary service by these guys at Mobile2Mobile They helped recover my lost data on the iPhone…read more16 Pro Max, which was liquid damage. Apple Store couldn't do anything for me and just recommended buying new phone. My data and pictures were priceless to me and for this reason, I am forever grateful to these guys here in . Thank you so much. A+ Come see them!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

Good communication. Repair was done on time and for a fair price. Nice clean office but parking was…read morea bit of a challenge. I will use them again if I need a phone repair.

I brought in an old phone of mine that had been smashed to pieces. I wasn't very hopeful but if I…read morecould recover some of my old photos then awesome! If not, then no harm done as this place won't charge you if they can't get it working. But I was pleasantly surprised when I came to get my phone (only took about an hour or so) and it was working like new. The guy here was super helpful and nice and it didn't cost much to get a new screen and battery put in. I will definitely come back here for phone repairs in the future and would recommend you do the same.

Today was the first time that I have came in here after walking past it all the time so today was…read morethe first time that I have actually came in and the customer service was beyond excellent plus the prices are not bad at all. I would definitely recommend coming here.

I have an iPhone 13 and the battery has been failing lately so I made an AppleCare appointment at…read morethe Clarendon location a Friday evening. Definitely recommend making an appointment as they were pretty busy! Check in with seamless and they had all the data from my pre-diagnosis ready to go. I was helped by Ashley who was super nice and explained my options. I opted to replace the battery for $89 and a little less than 2 hour wait. Great location if you need to wait because there are plenty of restaurants and stores in the area. Everything went fine with the repair and since new batteries aren't charged, they even provided me with a charger to charge it up in store before by Metro ride home. And now my battery is back to 100% capacity!

Great experience all around on this visit. I popped in to check out the Ultra watch and came out…read moreshortly after with my selection! Right upon entry, I was greeted with a warm smile and assisted by Gabriel who helped throughout the whole process from browsing to purchasing. He was very informative and answered all my questions. For a Friday afternoon, it was not as busy as it would most likely be for a weekend. Parking is available through their paid garage or on the street. Overall, a great experience and will be back again. Enjoy!

Always good customer service. This store is one of the better ones because it doesn't have the…read morecrowds and is fully staffed so you don't have to wait

Great service, highly appreciated the light skin young lady…read more Thank you and will be seeing you all again if I have any issues.