Constant outages for six months, about every other week. Always a "node" at some location away from my house. Service people are great and responsive but seems grande doesn't invest in its infrastructure as it should. We're in the Oak Park / Northwood area of San Antonio which is part of their older system that is probably neglected for their expansion into newer territory. One more outage and I'm writing checks to Spectrum. read more

This company is absolutely ridiculous!! During the hard times of this pandemic, people are struggling and all they care about is getting their money. If you work from home and ask to make a payment 5 days late, SORRY I CANT AUTHORIZE THAT! Are you FU**ING kidding me?!? Literally the lady told me "what you will have to do is have your services cut off and pay when you get paid". WHAT KIND OF DECENT HUMAN SAYS THAT TO A PERSON WORKING HER BEST DURING THESE TIMES!!! This is the absolute worst company I have ever used and if I had a choice to change to Time Warner Cable I would but my apartment only allows this crappy company to come and install its system. read more

I have always liked Grande. But that has changed. A week ago, my TiVo account was suddenly closed out. After many phone calls and literally hours on hold, I finally learned that when they switched to a new billing system on Jan 1, anyone who made a payment on the old billing system in the last 2-3 weeks of December did not have their payment transfer over to the new system. So now, TiVo is cut off because they think I have not paid, when I have! Grande can see my payment on their old system, but for some reason they are unable to apply it to the new system. They said this is a problem for any customer who paid in last 2-3 weeks of the year. On top of this, they said there was a problem with my modem and a tech was supposed to come today from 3-5.....and they did not show. No phone call, nothing. Right now, I've been on hold for 41 mins thus far to find out what happened to the tech. So, now I'm one week without service. And it appears the only way I can get back online is if I double pay... Oh, the best part is, I have been offered $20 off my bill for my inconvenience! Wow. In summary...I would not recommend Grande, unless you don't ever need to call them for service/support. Update: After 1 hr and 50 minutes on the phone tonight, another tech is scheduled to come out tomorrow. We shall see if they show. The rep did give me a better monthly deal and credit for the days without service thus far, but I had to push for it. Update #2: Did not receive call by 11am the next day as promised and tech did not show. I'm told I'm on an escalated standby list...but the next time they can guarantee an appt is Sun morning. Hope this is resolved once and for all then. If they show. Update #3: It's Sunday...and Grande called while I was briefly away from my phone. Received a vm that said a tech was on the way, but since I didn't answer they were canceling!! And to call them back if I'm home. I called back immediately and have been on hold for 48 minutes waiting to talk to someone. Now my appointment time has come and gone, and another 4+ hours wasted, still no service, and will have to schedule again! read more

Close to worthless Online gaming my ping is always above 200 even when my pc is the only system using bandwith. Most days I cant stream youtube unless its in 480p. All this said my family also has the best package available? What a joke. Might as well have satelite trash internet read more

If you are looking for cheap cable and internet, do NOT go with Grande. Go with Spectrum or literally anyone else. My internet went out during the week of finals and it took three DAYS for them to restore it. This is one of several instances where I went without internet for more than 24 hours. DO NOT GIVE THEM YOUR BUSINESS read more

It is exploding bill time at Grande. No matter what "rate" you are quoted, your bill will explode every couple of months. Sometimes it is a rate change other times it is a "surcharge" change. Grande not a company you can trust. read more

They missed a their service window yesterday and today. Also had to wait 33 min on hold to talk to an agent. Then, did not call the right call back number. read more

Just had fiber installed and wifi is absolutely garbage. Upstairs I get 8.5 megabytes per seconds. Was told up to 650. What a joke.

Avoid at all costs or pay the price. Unreliable service with incompetent techs and customer service reps. I experienced an issue where my signal was weak and my speeds were much lower than I was paying for. It has been over a week of me calling and chatting into support for people to keep creating tickets and assuring me that someone will come by or call me back.They don't ever call back and most likely won't even show up and will cancel your appointment without informing you of the cancellation or need to reschedule. I ended up cancelling my service because I refuse to go through this again and keep paying for it. Every rep that I have spoken with over the phone has told me that there has been a mess of cases created and cancelled unannounced to me until I call in to check when the tech that was scheduled to arrive has not shown up or called. This was for one issue that has been ongoing for over a week now. Everybody blames someone else be it the contractors or call centers but the customer continues to foot the bill. And during all this time they left their equipment in my yard (free storage I guess) and keep cancelling when someone will show up to pick it up as if we can all afford to be home for them all day, for multiple days for them to figure out and throw around when they decide to come do their job. The communication between representatives in this company is absent. One rep told me that another call center has done a horrible job at taking notes which is why new cases keep getting recreated and cancelled just cause and nobody can give me clear answer as to why. I've asked to be connected to supervisors multiple times and the reps seem to avoid this at all costs just saying that the supervisors will tell you the same thing, which is that they can't do anything about it but create another case w/ hopes that someone will actually call you this time. This company has made it their mission to avoid accountability and puts the burden of time wasted and money spent on the customer. I have been lied to by every representative I have spoken with. I was even told that they no longer do surveys after calls and they send emails so the rep asked me to hangup first. Is this even true? Who knows. But I will be posting this review everywhere I can! read more

I recently purchased a house that came with tenants. In the lease, the tenants had wifi provided. As such, the current landlord and I contacted Astound Broadband Powered by Grande to transfer the account. During the transfer, they never walked me through what equipment I was inheriting/taking responsibility for. A few months later, I decided to buy my own router and extender (to save money as renting them came with a monthly fee). Astound Broadband Powered by Grande informed me that I was missing an extender (I was meant to have 3 instead of 2). I told them that I never had that piece of equipment. I even went as far as to call the manufacturer of the extender and they confirmed that the last time it was connected to the internet was before I took ownership. This did not help my case and Astound Broadband Powered by Grande still charged me $120.00. I'm upset because I was able to provide solid proof that I never had the equipment and, while they went over so many things during my onboarding call, they admitted that verifying equipment is not something they do. read more

So the World Series in on NOW and a Texas team is playing. I continue to get an error message of "Problem with the signal on this channel, Trying again (V53)". After missing an inning - I called Grande and was told ops - sorry, nothing they could do because of an outage. WHAT?!? SO COMPLETELY UNACCEPTABLE! I am VERY dissatisfied and will move to Google ASAP! read more

Not one of the best communications TV services i have ever experienced in my entire adult life. I only had them since Feb 12/2017, and today is March 6/2017, and the following is true statements: 1- I keep losing connection, every night on my bedroom set. It has gotten where the connection wont last more than few minutes. 2- their online site is Extremely slow, and i have their internet service by the way. I tried to register for auto payment but was impossible.3- every time i call it tells me I am past due in paying my bill...how is this when my hard bill due date is not here untill next week. 4- When I called I remained waiting for over 25 minutes this time so i hung up..how do you keep cutomers if you dont answer them for support? I can go on, but i should have checked the reviews first. Do not get this company for TV service before doing your homework. I will cancel them on March 12, 2017, because i have already paid for the first month. I do swear that all I have stated here is true Positive notes, First time I called after 14 minutes, a beautiful kind lady name is Sean was very professional in assisting however the web site was horrible...not her fault. Today March 7th, a professional tech came by. His name was Carson. An Extremely thorough person took a lot of time trouble shooting and found the issues are with cable lines were reading Negative. Kudos to you Carson. May be the installing techs need to go over things like check out the reception and look at some readings in their gadgets before leaving and not rush out, this way you leave a happy cutomer and neither you Grande or your cutomers have to go through this bad experience. Some one contacted me this morning Via this site, biz partner? problem resolution? asked for my acct # but that was as far as it went. Whey do consumers have to go through all this? I Like to have a good response, Maybe little apology.They have time, 5 days to go if they want to keep a customer. read more

I had Grande promise me a reduced price verbally over the phone after raising my price and not informing me. They then continued to overcharge me, never acknowledged our last conversation and never apologized. I immediately ended my business with them. Disgusted. read more

I have not had any problems with them as my ISP since starting my service in August, I have been very with their Internet services.

How in the hell this company is still in business in the Austin area is a complete mystery. My internet bill went up to $65- this is for 50 mbps mind you. No TV, no phone- just 50 mbps. When I called them to complain or attempt to renegotiate, I got nowhere. I then tried to engage them via their support chat function. After a bit, they rebooted my modem to disconnect the chat session. Overpriced and poor customer service. Both the price and the customer service sucks. Google, Spectrum, ATT, Time Warner- hell, even two cans connected by a string are better alternatives. read more

Extremely disappointed with Grande Communications. I only use it in the evening after office & it keeps disconnecting me. Unfortunately, I cannot work on my laptop or join my meetings on the laptop as it will kick me out multiple times. I have to use my phone instead for internet access. I have called Grade few times & they haven't done anything about that. I have used AT&T for a long time without any disruption but this one sucks. read more

Note: Long review, so in summary: They saved me from Time Warner Cable with unfettered internet speeds at twice the speed for half the cost. First and foremost, we don't use TV - we have a bundled package that gets us 1 HD Box and HBO for half-price (which we in turn just use for HBO-GO). That being said, their HD DVR TV box is terrible and outdated, same box as Time Warner Cable but much worse software integration. That's not the beginning of their software problems, their web application that looks up addresses it serves is/was broken (in early 2014 when we moved here and I was searching around). We live in a house, no extra apartment number or anything so the address search should be an easy fix from a web/software developers point of view (that of which I am). When I found out I couldn't get the over 100mbps speed of grande (no service on our street according to their website lookup tool), we had to go with the next fastest (at the time) Time Warner Cable for a pricey 50mbps down and 5mbps upload (any cheaper plans were 1mbps upload and I need the best speed I can get since I do a lot of freelance web development). After 2 months of hell with Time Warner (took 3 weeks to even get them to install a cable for internet - ended up telling them to just wire cable on side of house and drill through to my office to get internet access- apparently the cables in each room were all cut by a dish company from previous tenant and they couldn't 'drop any lines' or something). Anyway, I'm rambling. Back on point. One day we get a promo flyer in the mail addressed directly to our address (as I typed in on their website) from Grande for a deal that was twice the speed, and half the cost, of TWC. I immediately called and explained my situation. The first rep said that they 'definitely covered my home' - put me on hold and came back 2 minutes later - 'actually we cannot find your address'.... Ummm ok why did I get this in the mail? Are y'all trying to tease me? I went from ecstatic to sad because we were already having throttling issues with TWC and this seemed like the best answer. They finally got back on the phone after holding for a while, conclusion was that they were going to have to call me back? Odd... anytime any other ISP/Cable company has said that I have never heard back (from TWC to Comcast). I thought I'd never hear back and was stuck with the terrible TWC. 2 hours later I was ACTUALLY called back! Did not expect that. And they bore good news, they could be out there in 2 days to install services. 2 days?!? That was like lightspeed compared to TWC. Luckily I was NOT on contract with TWC (I made sure of this since I was hoping Google Fiber would show up asap and save the day, turns out it was Grande). Service as of now after almost 1 year with them: top notch, never down and speeds are usually higher than the advertised speed (I got their fastest plan of 110mbps down 10 up - would usually get about 115 down and 11-12 up). HBO-GO and Netflix stopped constantly buffering and playing in the worst SD quality when it did work on TWC, now it's smooth sailing full 1080p HD (and Ultra HD on some netflix content). No signs of throttling even with P2P connections (for legal stuff, like downloading & seeding Linux distros). What brought me to write this review: they automatically just upgraded our internet to 220mbps down and 20mbps up, there has never been a billing issue, and they had fast and reliable service when installing (they actually did call and arrive between the times of **pm & **pm unlike TWC which missed days without so much as a call until the next). Reason for 5/5? I think the rating on yelp poorly reflects their actual service... most reviews seem like angry-ish consumers not looking at the big picture and comparable options. They honestly deserve 4/5 for their bad software and making me deal with TWC for almost 2 months, but they are a small company and I would rather them spend their money on better infrastructure (clearly they have since I just got doubled in speed for no cost) than other wasteful things that large ISP's do (like keep all the money, for example). Also, no BS fees or upcharging after a couple months or anything like that. They even provided the modem for FREE (yep, I got to sell my 1 month old new modem that I got on Amazon to use with TWC for $80-ish dollars, TWC was trying to charge near $10 a month just for a modem). All-in-all, from Dallas, Lubbock, Denver and TWC in Austin, they are the BEST ISP I've ever used. *Note: No google fiber access, only options are Time Warner, AT&T and Grande - Grande is as good as it gets for my neighborhood and I am solely giving this rating for their INTERNET speed and reliability. I use not only speedtest.net but independent tests to my remote hosted server (that I use to host client websites/email/etc on). I am also a web/software developer with networking experience so I have experience in this type of stuff read more

I created a Yelp account just so I could write this review. Grande communications is, by far, the worst internet provider I have ever had--and I've dealt with MyCampusNet. The service quality is terrible in all parts of our house. We can't even watch 720p YouTube without the videos stopping to buffer every 5-10 minutes. On top of that, it's nearly impossible to navigate their website when you have a problem, instead you must get in contact with their call center, and be put on hold for God knows how long. Worst experience ever. Would not recommend to anyone. read more

We got Grande yesterday because the "manager" who came to our door promised better customer service then Time Warner. We've gone from bad to the worst. My internet keeps shutting down and they blame Microsoft-why didn't this happen with Time Warner? The guy who put in our service said Tivo can't be used with our surround sound-WRONG. The "manager" says he has Grande/TiVo and it can be used with surround sound and he has it at his house. The Tivo Box had to be set up by me in the livingroom-the service guy didn't even connect the service. They've promised someone would be by today and should expect a service man to call in 1 hr. four times. It's 3:15pm and no one has called! The "manager" said they'd be here between 8 and noon today! I ordered a cable box for our spare bedroom for "basic cable" - the guy didn't have a box and just connected the existing cable with no box-you can barely see the picture there's so much snow it! Like the guy said do yourself a favor, and don't do business with Grande Communications! I've missed 2 whole days of work and do not have much to show for it. read more

I have been a loyal customer for 6 years and suddenly my bill jumped 50% for no other reason than my promotional pricing expired. I am now being charged what they are offering to brand new customers in pricing for internet services at a faster speed. Grande was not helpful and flat out stated that they would rather loose me as a customer than to keep me as one ie they would offering better pricing to new customers than to keep loyal ones who pay on time and stay with the company. rewarded by getting gouged on pricing. I will be switching companies. read more

Tried to get their upgraded 1GB service. They assured us it was available to our house. We had some back&forth where we suggested our complex did not have sufficient wiring. Of course when they show up, we cant Vet the service. What a colossal waste of time. Maybe they should push less on competing w/ the big boys & use some of that effort in updating their records. read more

It's a waste people. I have to say that Grande is the best of the worst. Can't wait for Google Fiber to come to my area. I've heard nothing but great things about it. The service and everything with this place used to be great. I used to call in and the reps were so happy and helpful. Now, they act as if you don't matter. It sucks to see a company turn sour. They reply to your message on Yelp to make it seem as if they are doing something, but they're not. It's the same shady service. They want me to take time off work for them to fix a problem with a crappie modem. It's just terrible. But like I said, they're the best of the worst. read more

We have had serious, long-term ongoing problems maintaining an adequate internet connection and connection speeds. Our connection speed can be as low as 0.1 MBPS. We have placed numerous calls to Grande over the last few years. In the last month we have had three service technicians visit our property. Each of these visits have required my wife or I to take time off of work. Two of these visits were required due to mistakes made by technicians. We were assured by the last technician that our service would be functioning normally; however, this has not happened. It is unclear to me that Grande is able to either provide adequate service or appropriately troubleshoot their service. I am at a loss for how to receive the service that we pay for from Grande. read more

Extremely over priced and not enough options for packages... Either pay a lot to get regular channels you want or pay not much less for nothing... If there was another option id take it.. Considering just getting rid of it altogether... read more

Had them for several years. Decent customer service, terrible customer experience. Paying is a nightmare, constantly locked out and having to change passwords. Billing information is always out of sync. I have roommates and its not easy getting people to pay their system of record is not friendly at all to that. Just a very bad customer experience. read more

If I had a choice to give 0 stars I would. So I've had numerous problems with their internet service. So around every 10 ~ 30min the internet seems to stop and after a 1 ~5 min then the service comes back on. This inconsistency is a problem when you are shopping, checking your credit card fees you can potentially get double charged, then you have to deal with that. The problem just snowballs because of ONE CRAPPY internet service. Next year when we get google I am switching it since I will be paying only $10 month more for less hassle and more steady internet service. It will just save us time and stress. Thank you Grande for being the worst internet service I have ever had. read more

I am deeply unimpressed with Grande, particularly as a cable provider. We've been having trouble with our signal for months now and keep getting the runaround from them. Google Fiber can't get here fast enough. read more

Please bear with me, I am pissed and this will be long. The absolute worst Internet & customer service experiences we've ever had. I don't know how they continue to decline at this rate, but they have a seriously problem on their hands. We've been using Grande for a bit over 4 years. In that time, we've made at minimal 20 calls to CS, and have had at least 6 techs out to the homestead to deal with various Grande issues. Issues have existed in the previous years, but nothing to this recent extent. In the past month or so, we've been dealing with continuous intermittent on-off service, ridiculously low speeds (1.2 Mb when we have a 3rd tier plan of 30Mb) rude, mal-informed monitor prompt reading customer service techs who try to blame our equipment (which was researched & is functionally rock solid). And, most recently, an absolutely dismissive home tech who flat out couldn't answer questions regarding the drop out bandwidth, continuous dropped connection, and further insisted we have a 12 Mb plan (that Grande no longer offers) when I clearly stated several times that we have & continue to pay for the 30Mb package for over 3 years. He passed the buck that the issue was on us, and of course, reacts with the old faulty equipment line. Dude would not listen to the issue at hand, and insisted that our modem (which as of right now, is still working just fine) was old and wasn't rated for the plan and that it was effecting speeds. The exact plan we've been on for over 3 years? Absolutely NOT true. Continuing on. Cable dude would not stop trying to rack up his service charges. He tried to get me to rent the Grande modem at an additional monthly fee to fix the issue. I told him that I was not interested in more cost and that I just wanted it fixed. Why in the wide world of sports would I rent (a modem not of my choosing) at a continuous non ending fee when you can buy your own modem that pays for itself in 6 months of usage? Mama didn't raise no fool, fool. Then, he continues on unnecessarily clipping the coax cable, re-seating with new connectors, the obligatory screwing around on the side of your house making the neighbor's dogs have a conniption fit for 20 minutes routine, and lastly, climbing the telephone pole to do absolutely nothing at the hub for the next 35 minutes for a grand total of 1.5 hrs of our time wasted while he gets paid. A bunch of unnecessary work for it being "on us". After this time ordeal, guy walks back into our house through the front door without knocking, to say we're done. Done with what? Wasting time? At this point, the speed is still hot and cold, dropping ridiculously low during peek times, if it connects at all (lock up). My internet never works correctly between 7-9am, or 3-6pm, roughly. Peek usage times, which probably means they have over sold my neighborhood (Hyde Park/ North Loop). Lately, having some time off for the holidays we've been up late, and guess what? They like to screw around with the service starting around 12 am, and lasting roughly to about 10 am the next day. So much for having fun after dark staying up late watching movies. Today, yet again I have been forced to call their customer dis-service less than a week from the home tech visit - and got stuck with another mouth breather who flat out did not offer any answers. This guy was arrogant, argumentative, and flat out rude. As always, I get off the phone feeling slighted and disregarded. I have now tried twice to cancel my service on the phone with a human being, and get stuck with the "we'll have a supervisor call you to move forward with that" routine. I have yet to receive that call. At this point, I am just gonna stop paying them for the headache they are causing us. Our household has had it with getting ripped off for garbage service, excuses and lies. We've been paying these jokers $56 a month for years. That could've been airfare and a trip to mark a lifetime rather then being up up early in the morning pissed off and bitching on yelp that I can't use my email. F Grande. When I try to illegally download the latest bad Hollywood movie, the crap album I'm glad I didn't buy or killer European porn, I want it yesterday - no excuses! Did I just eat bad acid or something? Why does Netflix high def look like VHS filtered thru a donkey's ass? This is lame! Do yourself a huge favor and read the numerous negative reviews, these problems still exist and are not worth your time & trouble. AVOID this company and all who spawned them. Consumer revolt now! read more

8-year customer here. Everything is fine, with phone, cable & internet -- mostly. Small complaint about cable: they keep adding stations (mostly Spanish-speaking) without notice, and then I have to go through the whole laborious LIST thing, and turn off the new ones and find the ones that got turned off by being moved to a different number. Small complaint about internet: it seems to keep slowing down. Sometime it just balks and I have to quit Safari and go back. Other times it's okay ... But never super speedy. But if I ever need help with something ... MAJOR COMPLAINT: Hold times for Tech people are NEVER less than 30 minutes. Never! That is abusive. The Tech people are great. The fact that Grande is not hiring enough people to answer the Tech line is a rip-off, and makes me furious as I have to sit there listening to their recording of an inane old country grandma trying to be exciting, horrible "music," and words about how Grande appreciates my business. read more

I am beyond livid with these guys. They lie about when they will arrive, they violate expectations, they break promises, and they provide less and charge more than the competition. I've had it. Second time within 3 days they have missed their FOUR HOUR WINDOW, this time by an estimated TWO ADDITIONAL HOURS - and it took me 2 calls to even get that information. They don't call to apologize or let you know what's going on. It's ridiculous. I'm done. Horrible, horrible, horrible customer service. read more

Just called to inquire about Grande phones for business and the rep couldn't even help me understand the basics of the package. THEN she put me on hold for 20 minutes and then disconnected the call. I was ready to sign up when I called and now there is no way I would ever sign up with your phone service. We already are not having the greatest experience with your Business Internet Service. read more

I live 2 blocks away from my mother, who has grande, and I'm not in their service area. That is so stupid. I have to pay 40 bucks more for the same service because of where I live. This service should be provided for all of Austin. Move your service area to include 78753. read more

I am so disappointed with grande. I was happy to support a local business for years, but now I have a bad taste in my mouth. I sold my house in December and paid to put my phone on vacation. I wanted to keep my number that I've had for over 6 years. The house I was building just a few blocks away was not yet finished. They checked and said it was grande available so I could pay $15 month to hold the number. I just received a refund check in the mail. When I called my number it had been disconnected. Grande now says that there isn't a service like that. Even worse when the new owner called for service they made her bring proof that she owned the house and then they disconnected my service. I have done this service in two other states and can't believe after six years they couldn't save my number! And that they never even let me know, just sent a check. read more

It is the worst internet I've ever had in 20 years of internet service. I had faster download speeds in 1997 than I have in 2015 through Grande. It is the only internet service that will make Time Warner seem like a good deal. It is fucking garbage. read more

Slow connection and bad customer service.

It does the service you need it to like most other internet provider but be sure to keep an eye on your monthly statements. I can't stress this enough read more

The people are really nice but the product is poor quality. We upgraded to a 300 download speed, up from50. Yet we can't have Netflix on one tv and watch TiVo on the other without getting a connection lost error, or an error that says our home network is too slow. We got the second best. I wanted longhorn network so had to get grande but super upset with the quality based on what we pay. read more

No cable / internet / phone provider is perfect, but Grande is the best of the bunch. Plus, they're a Texas company, not a mega-conglomerate. When we do have to call them, which is not very often, there's almost never any hold time on the phone and over the years, technicians have often come the same day. My wife and I spend a huge amount of time on the Internet for business and require a good, consistent Internet connection. Mostly, that's what's important to us. Grande has been doing that well for us for over a decade. The speed is consistently in the range we've purchased and the connection rarely drops out or slows down. We also use it for Netflix and never had any issues with buffering. Their basic cable seems fine and that's all we use, so I can't say anything about any fancy cable packages. The phone always works, though like so many, we don't use the landline very much anymore. It's connected to a fax these days. There are occasional outages (maybe 2 or 3 times a year), but I call and have always immediately gotten through to a person. They don't treat me like a moron and make me do another modem reset or tell me the router must be bad. They look at the connection from their end and generally have useful things to offer. Sometimes they tell me there's an issue in the area and they have a crew on the way. The down time has almost never been more than 30 minutes. That's pretty good in my opinion. This stuff runs on a bunch of wires and things do break sometimes, right? LONG STORY OF THE ONE BAD MONTH IN TEN YEARS... There was one bad month about a year ago and it affected all their customers in the neighborhood. Their internet service became intermittent, dropping out for thirty minutes at a time several times a day. Oh boy, was it frustrating. I mention this because I think they did the best they could. They sent out a technician the same day, thank you very much and he was there around the time they said he would be there. He checked every wire and every connection. The problem persisted and they sent out another technician about a week later. Again, same day we called and on time. He checked everything again and replaced a few connectors and cables. Unfortunately, this did not solve the problem. It persisted for another several weeks and we would call each time it happened. We called so often we had their number and phone key prompts memorized. They kept offering to send another technician, which was a little frustrating because by this time, the folks in the neighborhood were all discussing that they were having the same issue. We started talking to supervisors there to explain it was an area-wide problem and they said they were aware of it and really were trying to figure out what was wrong. My wife was so frustrated we almost switched over to Time Warner, but we stuck it out and they finally did solve the problem after about 4 bad weeks. Things have been smooth as silk ever since. Now, I know 4 weeks of frequent outages might sound like I'm giving a bad review, but really, they were trying to solve the issue and I have to say, they were responsive. We've had their service for over 10 years and 4 weeks is not much in comparison. I'm glad we didn't switch over to one of the mega-corporation providers. I like Grande. read more

Just yesterday there was an internet outage and I see great reviews for it, which is unbelievable. The worst part is today I call Grande and come to know that yesterday's outage fix was just a temporary fix and that today, they got the equipment to repair it. If that's the case, then why haven't the customers been notified of the maintenance work? My husband works from home and its frustrating to have internet outages for two days in a row, atleast if he had known that there was going to be a maintenance internet outage, he could have made alternative arrangements. I agree with the other reviewers, the good reviews are absolutely fake and you don't get the speed you pay for. I pay for 50 and get only 28. Too bad my apartment has no other ISP other than Grande. read more

Worst customer service ever. I have sent 3 messages over a 2 week period to cancel my cable and have yet to hear back from anyone. The cable box doesn't record the shows I want and when it does it gets 5 minutes and cuts off. The screen is shaking so bad I can't even watch it. It may be the cheapest but there is a reason for that. DO NOT USE.... read more