Worst customer service I've ever experienced. These people are the least helpful group of people I've ever dealt with and are not able (though I feel more like unwilling) to answer the simplest of questions. The cable service is terrible too. Get with AT&T or Time Warner. Don't waste your time with these clowns. read more

Grande 'High' Speed Internet is horrible. Every single day my internet goes out for a period of time. Did I say everyday? Just want that part to be clear. Now compound that with their customer service. When I call they tell me I'm good because my internet is working now. But they fail too understand that I just dont want it to go out every day and the fact that I'm calling them from my IP phone by default means its working now. So I get transferred to tech 'help', and they add no value because they tell me the internet is working. (No duh). Again they fail to understand I just want it to not go out each day. So they transfer me to customer service, and they tell me I need to speak with Tech for the internet to not go out. So I explain I did speak with them, and I'm responded with ' I cannot do anything'. So apparently everytime I call, no one can do anything about preventing my internet from going out. Never had these issues with AT&T and Time Warner Internet. read more

Over the past few weeks my internet had gone out every 15-30 minutes making it almost impossible to watch a show or do anything on the internet. For the amount they charge monthly there shouldn't be these kind of issues. I'd never had this problem with them as grande but have had continued issues since they became astound. read more

I am a current Grande customer and after tonight, I am done. In the span of watching a single stream of Game of Thrones, with literally no other activity on my connection, I have had to restart my modem twice to make it through the 90 min episode. This is not normal for someone who is supposed to have 300 MBps connection. Let me walk you through my entire Grande experience: 1) When they came to install, they sent a new tech out. Despite having a connection that worked beautifully with Time Warner, the tech insisted I needed to drill a new coax through my wall. I held the line explaining that this made no sense and that coax was coax, and eventually, they sent one of their senior installers who communicated that he was new and apologized for him being a moron. This should have been my first concern, but Grande was going to rake me over the coals with cancelling the service on day one with THREE YEARS of fees, so I let it go. Heck, the TiVos they gave were better than the Scientific Atlanta garbage Time Warner used, right? 2) No. The second TiVo mini I had has never maintained a stable connection to cable, and fails so badly that in the past two years I have never been able to use it. Ever. It gets stuck in an update infinite loop that renders it a useless paperweight on my second TV. 3) All this I'm willing to overlook, because I'm somewhat of a lazy consumer. Shame on me...however, let's look at my bill, which increases every cycle regardless of literally zero new services ever being added to my subscription in two years. Why is it increasing? I don't know! I've never received a bill! 4) My card was compromised, which I had on file with Grande, so my service was shut down after a couple months of non-payment, which was never brought to my attention. These things happen, but when I added a working payment method and requested it to be updated, it never was! That's fine, they'll just shut me down again in two months. Fortunately I was able to get the one good CS rep to update my bill successfully, so they can continue to shaft me for $200+ on spotty internet. 5) Oh yeah, I pay $200 for 300 MBps internet and standard cable. 6) Did I mention that every time it rains, my internet slows to a snail's crawl? That's because some of their switches get water-logged and stop functioning! Will they fix it? Why, when they can invest in another marketing rate to get you suckers at cut-rate prices? That seems more cost-effective. 7) They have separate login credentials for logging onto streaming services (aka connecting things like FOX, CBS, etc with online services) and their billing hub. Why? I'm going back to Time Warner (aka Spectrum) and using TrueBill to have them fight for getting my rates to a reasonable range. While Spectrum plays the game where rates increase arbitrarily, I really never had a single issue with the service connectivity itself, and hope that this TrueBill crap can actually cut back on the brutal service I experience with Grande. I wanted to like the local guy but they are literally no better and in many cases far, far worse. read more

They have excellent installers who really care about satisfying the customer. But that is where it stops. I signed up for 1 Gig but only get 60MB on average. The technical people said it was probably my equipment .However, I got faster speeds from the last provider that was close to what I was paying for.The coverage or range in the house is much less with grande than the last provider. read more

When I posted my negative review on Sep. 12, the problem had been going on for four weeks. Five days after I posted my negative review, Grande finally fixed the problem, but never notified me. I just happened to notice when I logged in to my account. At least I can now download my saved files so that I can store them somewhere more secure. read more

NEW YEAR NEW SERVICE, NOT! I was planning a new year new change from DirectTV to Grande thinking it was gone to be better. DirectTv everything was cool it's just that every time it rains signal goes out. We switch to Grande and now the signal is just out every time you look around, and it doesn't even have to be raining. At least with Direct you knew when you weren't getting TV. So my change was from OK service with DirectTV to BAD with Grande Com. Oh Yeah Grande has a weak Wifi Signal it could be a EAST AUSTIN thing, keeping my AT&T U-Verse internet can't have everything be messed up at least with internet I can watch Netflix. What happen to you Grande I remember having your service back then and it use to be good. read more

I've had an on and off love affair with Grande. I've used them for TV and for internet, but primarily for internet. TV is just background noise, and I've never really noticed it. I could go days, maybe weeks without noticing if it gets shut off. However, if I lose my internet-well, there's gonna be problems. For me. I'll start sweating, getting nauseous and generally feeling powerless against a cruel uncaring world. When I had the relatively basic package, it would periodically do this. Or it would flicker off to a point where I got dialup speeds. Since I've switched to the larger pipe, it's been solid. I'm suspicious this might be on purpose. Support has been ok. I have to explain to the techs that my vocation is fixing networks. Sometimes they understand this, other times they don't. I try not to talk over them, but sometimes I need to. (I've done support before, I know how it goes) Everything else has been great. Customer service is good, and the field techs have always been professional and polite(even when the dogs get out and cornered the poor installer in the backyard.) But most importantly, they beat the pants off the other cable company in town. So, they win by default. read more

Very nice and easy to deal with when establishing service. After that, customer service is very weak. On hold for 20 minutes and gave up. They try to upsell you routers to deal with mediocre signal strength. read more

I signed up with Grande when I moved into a San Antonio apartment - there was no other provider. I upgraded to get more channels as the original channel line-up was not explained to me. I just got my bill and found over $50 in surcharges that I WAS NEVER TOLD I would have to pay. The TV picture is lousy compared to Time Warner - poor resolution and the picture gets pixelated way too often. The internet takes a while to load pages at times. Technicians that came out for installation and the upgrade were great, but that has been the only good experience I have had with Grande Communications. I thought I would save money compared to Time Warner and have at least the same quality service, but NOT! Grande, so far you SUCK!!! read more

Just got service and enjoying it so far. I was pleasantly surprised on a number of fronts: 1. Speed and price- Got the 50 MB up and 5 MB down for $45/month. Compared to other vendors, this is a pretty great value. 2. Actually getting advertised speeds- I generally find I get 5-10 MB less than the plan I buy, depending on the time of time. So far, I'm getting the full 50/5 even during peak hours. 3. Reasonable/non-existent fees- The install fee was waived for me, but I think it was only about $20. In general, it seems like fees are actually worth the service you're getting, as opposed to competitors where they are simply price gouging. 4. No year long contract- Very pleased I didn't have to sign a year-long contract to receive a reasonable price. If the quality of service continues, I'll have no reason to switch, but it is nice to not be locked in. read more

Every customer service experience I have had with this company has been 5 stars. They are always so attentive, and I feel like I might be their only customer. Their internet service is fast and reliable. The only reason I gave 4 stars is the cable service. (It's been over a year since I used their cable) but, when we had it, the tv guide aspect was not that intuitive, and not the best graphically designed. But, I was a graphic design major in collage, and those things tend to bother me... The local amazing staff more than makes up for it, and BLOWS AT&T OUT OF THE WATER. read more

Never ever go with grande. Ripping me off for years. Switched to Google fiber and had a 3 week credit and they are still ripping me off. Trying to charge me more even after I left and return modem within 2 days. Horrible company. Scamming for years read more

Technician came...checked our TV and internet on the lower floor. Left because I wasnt home because my wife said "my husbands computer is having the internet problem"..said because I wasnt home he couldnt check it lol. Comical to say the least. Every customer service experience I have had with this company has been a bad one..terrible they are the ONLY option in my subdivision. Cant wait to move read more

I've been using Grande for about 3 or 4 years now. I used to love these guys, but ever since I upgraded to the 300mbps package, I've had issue with the router/modem combo unit they provided. It has a nasty habit of forgetting the settings for the reserved IP table in the router setup. I have been dealing with this issue for approaching six months now. The first tech found a work around for the problem, but didn't address the base issue, which was that the equipment was not working properly. The second time, my issue got conflated with some outside line trouble and this particular issue didn't get addressed. This issue cropped up again today when I was away from the house and now I can't remote in when I need to. I just got off the phone again who didn't seem to know the difference between the external dynamic IP and an intranet's internal routing tables or a reserved internal IP, and couldn't really do anything to help me since I wasn't 'at the modem', even though I know they can log in remotely and take a look at it, as they've done this on the phone with me before. I'm so entirely frustrated. All I wanted for them to do is swap out the equipment with equipment that doesn't forget its settings on a whim. Instead, I think I'm going to be forced to go out and buy my own equipment, and most likely still pay rental fees for their equipment. This sort of thing is making me very eager to try out Google when it becomes available in my area. If you've got your own gear, these guys are affordable and the internet seems pretty dependable. If you're renting it from them, beware. They seem to be very adverse to replacing equipment for any other reason than a non-functioning modem. read more

Bad customer service. You have to take off A WHOLE DAY because they refuse to give you a time slot for when someone will come to repair the issue. Bad connectivity issues with the ISP. This is constant in Austin. Billing $30 as late fee is a rip-off considering their ISP service is $28 monthly. Go with Time Warner..... read more

This internet service is the only one that is available to me where I live, and I have some major problems with it, but first let's go over the Pros and why I give it two stars and not one. During Off-Peak hours, 11PM-3PM, the service is acceptable. Ok, now the cons. First, Peak hours, 3PM-11PM, are horrible. Now, if all you do is check your e-mail and read Yahoo, then it should be fine. But even my grandmother uses Netflix, and if you want to watch a streaming video... I don't think so Tim, at least not with any quality. I understand I am a heavy user, and I pay for 80 download with 20 upload speeds, and I understand using Wifi can greatly reduce that speed, so I connect directly into the router and do not use wifi for my computer. That being said, I am unable to keep up with my work and unable to keep up with my play at this "incredible speed" I am paying for. I use Google+ and Skype for conferences, Google Drive and Office 360 for productivity apps, and I use Twitch, Youtube, Netflix, and FoxSports to stream entertainment, but not at Peak times, because I can't. I work from 7AM to 5PM and sleep from 10PM until 6AM, which is similar to most people. This means I do not have access to what I am paying for during the week. I get boggled down by everyone else wanting to use the internet. This means that Grande should get more bandwidth for it's growing users. I have heard the excuse that they are a small company, and that may be true. The problem is, if they are going to advertise these speeds and quality then they should grow with their user base and not stay that same small company trying to output to a large consumer base. Right? I know that advertised speeds are unrealistic, and that Grande can't match that speed. I am not talking about a reduction of speed due to wifi, computer ability, or modem/router. I am talking about the huge speed loss because they cannot support themselves; they have bitten off more than they can chew. And they need to update their system and get more power to be useful during Peak hours of viewing/surfing times. As to their customer service I can only say they will give you the run around, take you step by step through everything you have told them you already have done, and not have an explanation to the problem. They do not talk about Peak hours on their website help page and act like it does not apply to them; it applies to all service providers. The people on the phone are nice enough. I do not expect them to know much about the issues; they are there to follow troubleshooting protocol and take payments, which helps some people. I just want them to acknowledge that they do not have the bandwidth to support all the people they are trying to support and to fix the problem. read more

I was going to finally splurge for cable, in addition to internet. They set up the appointment time, I was home an hour early. They no showed. I waited 4 hours for nothing. When I called, they said they were there but I wasn't home. Not true. And I have dogs who would have barked their heads off. They offered to reschedule in a couple more days. This is really terrible service. read more

Can you guys truly offer 24/7 customer support for internet down times and internet not work or at least offer credits to those that miss out on your service due to lack or skill or professionalism to confront the outages and issues. As soon as sun breaks and grande is up and running we are gonna call to have your service removed this the last straw read more

We have been with Grande 13 years recently reached out about lower my bill. Oct $276.61 Nov $363.87 Dec $323.07 new customer's get better internet more channels and are charged $191.08. nnedles to say they were unable to lower my bill even after sending in some equipemnt & taking off a package my Jan bill will be $283 So lets say $275 a month for 13 years thats $42,900.00 of valued customer money and you give new customers over $100 a month cheaper drop my bill $ a month "$175" over 13 years is $27,300. Think its time to go else where with my business. read more

Beware of Grande's convoluted billing procedures. We two late fees for two months of late payments (which was our fault). We payed for two months ($~80) plus two late fees ($~60). We payed roughly $150 in full to bring our bill to zero (we actually payed it $5.00 over). This month they gave us a late fee. This is very strange because our bill isn't even late yet. It is due in five days. Here is something they don't tell you when you sign up. One month of just internet service is $41.18 plus $2.06 for cable (?). Their late fees are $30. Thats almost a whole month of service! I don't make that much money to be honest, I find a $30 late fee to be fairly extreme punishment. I called the customer service department and the representative kept talking over me, and not stopping to answer my questions. They were very manipulative. The worst part of these big corporate ISPs is that you always lose. If we changed to Time Warner, we would have to forfeit our deposit on our Grande modem for nonpayment. Then we would have to pay for installation and tax on the modem for Time Warner Service. I wish there was a smaller independent broadband ISP that had straighforward billing procedures and a reasonable customer service department. read more

Worst. Customer. Service. We, too, signed on with Grande when their service was made available in our neighborhood and had been very happy with their tech support and happy to support a local business. After the first great-priced year, we've settled for crappy pricing and no DVR, while new customers were offered fabulous packages. We kept meaning to negotiate for more and have just stayed with Grande for year after year. Recently, however, the customer service has become intolerable. A few months ago, we cancelled a credit card due to fraudulent charges and, unfortunately, it was the one paying the Grande bills. We've been trying now for over a month to rectify our charges with Grande. On June 1st, we phoned Grande to update our billing information. One month later, we received a past due notice in the mail. When I phoned Grande again, I was told that it takes 30 to 35 days for Grande to update the information, and the bill came out before the change took effect. (Gosh, why didn't I know that?) If I wanted the representative to apply the correct card to my bill, it would cost an additional $3.50 OR I could use the automated system for free OR I could go online for free. We chose a free method. And we had to choose to have this payment method go forward for the next months' bills. Isn't that what our June 1st phone call was supposed to have accomplished? This evening, we received a "courtesy call" to tell us there was a problem with our account that could result in loss of service and that I needed to get in touch with customer service. Nice. The customer service representative informed me that the courtesy call was not an attempt to chastise me that my bill was past due, but rather to let me know that the *payment* we made in the morning was past due. I guess it was "just sayin'". How helpful. When I replied that it didn't seem like a very courteous call, she said she'd take me off the courtesy call list. Then she hung up on me. Maybe my next internet/cable/phone provider will include DVR. Hubby wants to cancel cable altogether. read more

Don't ever buy from this company. They will overcharge you, underserve you, and they can't do basic math. I regret ever choosing Grande as I hope every employee of theirs regrets working for the most evil and greedy company there is. read more

My internet disconnects every 20 minutes. What made me upset is their customer service. The lady mentioned that our modem working fine, may be your neighbor's wifi interface is troubling you. We cannot help you with that. I asked her to send technical people , her answer is if they come and find no problem you have to pay $79. I pay my bill every month. This is the threatening message I get from customer service. she told me if its AT&T and Spectrum also they cannot fix such problem. read more

Broadband has multiple outages a week that they acknowledge. Intenet not being available for hours at a time is unacceptable. Even spectrum is better. read more

if I could give no stars I would. This company has been nothing but rude and provided overpriced crappy service for internet and tv. When I have to tell their tech how to do their job than you sure don't deserve my business. When had their service it was always in and out (2 different houses - so it wasn't location). no resolution ever. Billing was never the same even though no changes were ever done to the account. We were even set up on auto pay and they drafted one month but didn't draft the correct amount when they changed the billing system and then tried to charge us a late fee. Their website also is not secure. PLEASE DON'T PUT Your CREDIT CARD OR BANKING INFORMATION with them. I actually had to file a police report locally since Grande Communications were taking money out of the account that they were authorized to. read more

Alex tech # 24986 is the true MVP at Grande Communications. The extraordinary customer service he provided installing my internet is above and beyond anything I have received for over a year and a half. Thank you Alex for showing me there are still individuals that take pride in what they do, as well as caring for each individual , not leaving then with unanswered questions! read more

Grande is a horrible company. My elderly mother signed up with Grande for internet and phone because it was in the $40's when she joined, it went up to $78ish, and I thought, that's OK, the special is ending. But for the past year, the bill went from $78 to the latest of $140.00. That is a pure and simple rip off. If you are elderly or use automatic payment, stay away form this company! read more

Do NOT use Grande! Their customer service technology is still in the DARK AGES! I'm a long time Grande customer. Grande expects me to use TWO different User Id's. Sometimes I need VOLKING and other times it's FVOLKING. Both ID's have different passwords! One connects to my bill. The other logs me onto their internet TV portal. "sometimes" one ID works with services like CNN.GO and HBO.GO but more often than not, I get "There was a problem retrieving your customer details from your provider, please try again later." Plus, for some Grande things I'm REQUIRED to use Grande's email server, like Volking@Mygrande.net ... I don't want another email address! Do you want In-Your-Face-PROOF? see- https://password.mygrande.net ... TO RESET MY PASSWORD I MUST KNOW MY PASSWORD! Aaaarrrggghhh! DARK AGES! I live in a senior retirement community that prohibits satellite dishes, otherwise I'd have switched to Direct TV or Dish a LONG time ago. Frederick Volking - Pflugerville, Texas read more

Extremely unhappy customer of 8 years, wish there was a no stars rating for this review. I provide internet to my tenants of my rental home as a perk for renting with me. My current tenant works from home and we had an interruption in service today and my tenant missed out on almost 4 hours of work that she is now not getting paid for and seeking reimbursement from me. I called in to Grande to see if I could get reimbursed the funds I was out for paying my tenant and I got a flat out no. They told me they would give me $5 for the day of service we are out. At this point it is not about the money but the principal. I pay my monthly bill on time every month and hold up my end of the bargain, grande has an outage and is unwilling to pay the $50 I paid to my tenant. It got escalated to a supervisor after 45 minutes of waiting, which tells me there are a lot of escalations and very unhappy customers with Grande. I am going to be switching my internet provider as soon as possible because i know that if I run into any issues in the future..Grande is unwilling to assist, as they have "policies" in place they have to abide by, regardless of what the circumstance is. I am a business owner myself and understand policies are in place for a reason, but also understand there are extenuating circumstances where exceptions need to be made to hold up your end of the bargain as a business owner or company. I definitely DO NO advise using Grande for any service. read more

Not sure what's going on with the negative reviews b/c I've had nothing but a positive experience with Grande Communications. My monthly bill is pretty cheap, I've never had a problem with slow or interrupted service, and anytime I've dealt with customer service - from phone support to the nice gentleman who set up my service - it's always been positive. read more

Joseph Marcosfeld with Grande. Ask for him. He is the epitome of customer service. My mother is elderly and doesn't feel comfortable dealing with telecom companies. Joseph was like a godsend for us. He was incredibly kind, patient and helpful. He even answered his cell on his day off and spent an hour working with us that day. Who does that?!! When I say he went above and beyond I really mean it. He helped her run new lines to her house and two rental properties on her plot. The renters were so happy with the service, the speed and the price. Way cheaper than TWC, which she had for 20 years before switching to Grande. I can't say enough good things about Grande and Joseph. Amazing!!! read more

I was with my fiancee at her prior residence and went through her experiences with her and then heard more stories from her about her experiences from before we met. My personal experience was brutal. They call and if you don't answer the phone, they cancel. Let that sink in for a minute. You are at work or on a conference call, or tending to your kids or whatever and they call. IF you don't drop whatever is going on in YOUR life to respond to THEM right then, they cancel the appointment and YOU must call to reschedule because they aren't coming - ever. The technical staff that shows up for the repair (often required because it goes out very frequently) sometimes can't fix the problem and it requires another appointment and you are back EXACTLY where you were prior to the failed appointment. No service and at square 1. Oddly, they are often the ONLY choice in a neighborhood for internet service. I'm not sure how that happens, but it is frequently the case. I told my fiancee that i will never live in a place that only offers Grande Communications. My words were tested recently. We were looking at moving to the Robson Ranch Community just outside of Fort Worth, TX. We Loved the place it has golf courses, restaurants, fantastic houses and more! We were talking to the sales guy and we asked a bunch of questions about the infrastructure and commute times and the utility providers..... da da duuuummmmmm The words were crushing. We use Grande. I asked if there were other options. The answer was NO. This is Denton County and they pretty much have a monopoly out here. It now makes sense to me why the customer service is so bad. They are the only show in town. If you want internet service and they have the area locked up somehow, you MUST go with them or go without. I said, "Damn! I'm out... i will NEVER, EVER use Grande! Good luck in selling the rest of the community - i wish you well. Please let me know if you open the community to other providers. But, i'm out!" They will just never be part of my life and i will continue to look for another place. I feel horribly sad about changing where i will live for the rest of my life, but i won't put myself through the aggravation of paying for someone to treat me poorly. That's just not gonna happen. It wasn't until i read on here about the rising prices that i knew that happened, but it makes sense. Pay up or do without. I choose without! read more

Negative stars if I could. Avoid Grande at all costs. Expensive equipment and service. Poor channel line up. Signal pauses and digitizes often. My last comment was the result of a $10 increase last month. I begrudgingly paid that bill. This month I am greeted with an additional $30 increase. $40 in 2 months. So at Brie's (Grande) recommendation I called Cust Svc. I was greeted with "we appreciate your being a good customer". So we delve into the $40 increase. 22% service increase + equipment and fees increase. Again, no changes on my end. Nice lady starts into her 2 price increases per year schpiel. Pass thru charges, etc. So I ask her to improve on my bill. Nothing she can do. So I ask her to match new customer pricing. Nothing she can do. States "the system no longer allows them to make those type of changes". So having built these types of systems in the past, I question this statement. I then ask if there was anyone there up to the CEO who could override the system. "Not even the CEO could override or had the authority to improve my rate." So I ended the conversation. Now I am looking for ways to cut costs/services to lower my bill. I will pay my newly enhanced bill. But rest assured, I will not pay that bill 2 months in a row. Grande Communications - defined in the dictionary as cutting off your nose to spite your face. read more

Astound | Austin - Internet Service Providers Near Me - Austin, Texas

Garbage internet service. You pay for high speed internet and don't even get what you pay for. Customer representatives are rude and not helpful. read more

I moved into a new place in Austin and called Grande Communications to set up phone, interweb and TV. The service people on the phone were helpful and knowledgeable. They scheduled an installer to come set up the apartment. They said the person would be at my place between 8am and 7 pm, and I would be called with a confirmation. After waiting the entire next day the installer showed up at almost 6pm to start his job. Over the next 4 HOURS, he wondered around, disappeared for an hour, did 1/2 the install and said he'd have to be back the next day to complete the work. The actual service has been fine so far however the installation was quite painful and yet to be completed. read more

My WiFi is sooo slowwwww. I do not recommend using Grande for WIFI. Feels like dial up. Sucks

Internet connection is not stable. Currently have not had internet for 4 days, and I work remote. I had to go to a neighbors house to work today , they have spectrum. A Tech was sent out today and said it was an outage in the area and it would be fixed by end of day. I called later today to check on the outage and was told there wasn't one. And that they don't know what is wrong so they will send another tech out. Outages happen about once a quarter. We finally have spectrum in my area and all my neighbors have started to switch. read more

At 3:00pm today I received notification that beginning in less than 36 hours business internet and phone service will be down for maintenance for up to 6 hours. The email states, in part, "If needed, please make alternate arrangements for any systems that may require these services." Business internet and phone service outage for up to 6 hours, and I'm supposed to make arrangements for alternate service in less than 36 hours. Draw your own conclusions. I am looking for a more customer-oriented provider. read more

Y'all, don't be fooled, this is the worst internet service provider in Austin. They should call themselves pequeño. Like you, I wanted to know what the best internet service is upon moving to Austin and everyone I spoke with recommended Grande. I'm not sure if it's the name that draws people to the service or the illusion that they're local and therefore helpful and you get the warm fuzzies for supporting a local company or what, but I fell for it, you're probably about to fall for it. Today my internet speed is 6mbps. SIX. Not 300, not 12, 6. I cannot run a business on 6, especially when I'm paying for 300. Oh I've called, and they've come, one day I waited seven hours and they didn't show up, then they rescheduled for the following day and got to my house early, I wasn't home because I don't know, I work and stuff so when I got home they were leaving and they said they found the problem and fixed it! Hallelujah! I silently screamed to myself. But no, they fixed nothing and they left and it was all the same and now I'm writing this as I wait for another technician to come to my home, and I better not miss the phone call because then they'll cancel my appointment because no one ever misses a freaking phone call in 2018, but I digress. They also overcharged me for six months and it was a shitshow to get that fixed. I requested a credit to my account because I'm not getting what I pay for and haven't been getting it forever and they told me no, that they only issue credits for outages. What kind of business doesn't give you what they sold you and then refuses to make it right? Not a business I'm going to deal with and certainly one I'll Yelp about and dissuade my friends and family from consorting with. I'm going to give this technician a chance today and if he can somehow fix the issue I'll update this post, but like I said, I've literally been dealing with this for months and I suspect Grande is throttling speeds because they are probably paying too much for their infrastructure and cannot compete with the pricing of other companies. I will say though that every single customer service person I've spoken with has been kind and helpful, it's just that the service is slow and I can't even stream Netflix or use my iPhone on WiFi, and that's unacceptable. EDIT: They missed their appointment time, again. read more