Absolutely unacceptable experience. The owner/manager of this company hung up on me in the middle of a conversation simply because he couldn't handle being questioned or held accountable. Instead of acting like a professional and addressing the issue, he chose to dodge responsibility and end the call. If this is how they treat customers when something goes wrong, that tells you everything you need to know. Zero accountability, zero professionalism, and clearly no respect for their clients. I would strongly advise anyone considering this company to think twice. There are plenty of businesses out there that actually stand behind their work and know how to communicate like professionals--this is not one of them. read more

This is a trash company. They were sent by First American Warranty. They submitted a false report to the warranty company, of which I was not covered because they claim to need to install a cleanout when there are already two cleanouts installed. I have been calling them for 3 weeks to try to come out and look where they didn't before and they do not answer their phone, nor have voicemail room, nor answer their emails. Rogue company. DO NOT USE. read more

Thank goodness my home warranty company eventually sent AST Plumbing out. I had previously worked with a different plumber through my warranty provider (First American), and based on that visit, I was informed that the technician reported my hot water was working properly and that my water heater only needed "maintenance." Because of that, First American denied my service claim and said they wouldn't authorize any further work on it. Since the water heater was still having problems, I contacted a second plumbing company for a private evaluation. That plumber gave me a written estimate of nearly 7k to replace the unit. The quote was more than I could afford at the time, so I decided to wait. I submitted the second plumber's report to First American for reconsideration. In response, they scheduled a follow-up with the original plumber. I had an appointment booked, but no one showed up. I followed up again, and thankfully First American agreed to send AST Plumbing instead. Anthony and Steve from AST were incredibly helpful. They took the time to properly assess the situation, submitted a new claim to First American, and the company ended up covering part of the replacement. Anthony and Steve came back later that same week to install the new water heater, and it's a much nicer unit than the one I had before. They worked efficiently and made sure everything was done right. I did have to pay some out-of-pocket costs, but it was absolutely worth it. Based on my experience, AST Plumbing is honest, professional, and hardworking. I truly appreciate the service they provided. I'll definitely be calling them again for future plumbing needs and recommending them to others. God bless you for the work you do, AST Plumbing! read more

Ast Plumbing and Rooter - Plumbing Near Me - Granada Hills, California

Oh my gosh, I wish I could give AST Plumbing 10 stars!!! I contacted the owner, Arthur, again because I was so impressed with the excellent service last time. They surely didn't disappoint. I actually feel like they elevated the experience with even better service and quality repair. I had one of my toilets that wouldn't refill the toilet with water so I manually had to lift a lever that would fill it back up. Very tedious process. So when I spoke to Arthur, he was like, "Yes, we can be there today in the window of 11-2. It was AMAZING that they came at the beginning of the window because secretly inside everyone hopes your services are met earlier on than later. I also asked if they could help change an old shower head with a wider rounded more powerful shower head replacement. I sent him a picture and he came with an identical one like it. He sent 2 of his greatest workers, Raffi & Steve, who were so professional, helpful in tips, efficient, and kind in their service! They quickly fixed my defaulted valve, changed the shower head and were done with everything under 15 minutes. Raffi also noticed the flapper in the back toilet area was extremely old so he quickly replaced that too. I couldn't be happier to have used their services at AST Plumbing! I'm definitely keeping them in my rollo dex to call for next time! read more

Very poor experience. They submitted inaccurate information for my claim to be denied by First American. Also, they won't respond after you complain. Find a more responsible plumbing company. read more

If I could give a 0, I would. A person named Art is supposedly the owner of this company. I came across this company through my home warranty insurance, the work needed wasn't covered so I proceed to have the work done, as it was needed. The worker Anthony was nice enough and did the work I asked for, I found out later that I was over charged for some of the work, but that's my fault for needing it done asap and not having time to vet this company, as I normally would. When all was done. Art was paid $14,50 on 1/1/26 and I was told that more work was needed, that would cost $11k, which I declined. I asked for a detailed receipt so I know what exactly was done & because I am being reimbursed for the work I paid for through another source. As of today's date, I have yet to receive the detailed invoice I need. I have asked multiple times with an empty promise of getting one, and now, he and Anthony ignores my messages. I would NEVER recommend this company to anyone. Since I have given him almost 3 months to provide the invoice, it's been more than enough time to get me one. The warranty company will be advised as well as the BBB. He was told why I needed the receipt and it's obvious he could care less so I too couldn't care less about his reputation. read more

Ast Plumbing and Rooter - The only receipt that was provided. When I asked for a detailed receipt, he has failed to provide one and now ignores my messages - Plumbing Near Me - Granada Hills, California

HUGE SCAMMERS. They will do anything in their power to take as much money from you as possible. The work with First American Home Warranty. They will submit a report of modifications on your plumbing, THAT YOU DO NOT NEED...but this triggers a denial of coverage and you will get stuck with the bill. These scammers will not answer your calls, will not change the report, so you are stuck between TWO SCAMMERS. Avoid them like the plague. read more

This company is a scam!!!!! Please be aware of this trash company. They took our money and ran. Plumbing technician said he is going to order a part so cut to a week and a half later, no plumber with no part. I called the company and he said I will check into it and call you back. You can guess that I never received a call with an explanation. American Home Warranty assigned this company and after speaking with them the plumbing technician filed a report saying nothing is wrong with the shower. So basically they get your money and file a false report. I pulled them up on Yelp and that is about right a bunch of one stars. Also disappointed in AHW, because they wanted me to send them proof, basically saying it is my word against theirs and they are going off of the report AST Plumbing filed. They assured me they are taking them off of their list. Next step is the Better Business Bureau! read more

When setting up the appointment said they had been trying to schedule me. Never received any calls texts or emails. They also said they would call 30-40 minutes before arriving so I have time to come home. They never called. When I wasn't home, they said the drains weren't covered even though they were. They would call the supervisor and confirm for coverage. Instead they simply left immediately. Called the tech and the business when I noticed they just left. All calls were not picked up. Came did nothing, fixed nothing. Took the money and left. read more

Unprofessional, Rude and Dishonest. I would not recommend this plumbing service to anyone. From start to finish, my experience was completely unacceptable. The technician barged into my home without any professionalism, and the very first thing he asked was my ethnicity completely inappropriate and irrelevant. He then made unsolicited comments about the state of my kitchen, and walked through my home with his shoes on, showing zero respect for my space. On top of all of that, he refused to fix anything and still charged a full visitation fee. When I contacted the company for documentation explaining their refusal to service my pipes, they claimed the issue was a stoppage "downstairs" and outside their scope. However, a second plumber I hired confirmed that the problem was entirely with my local pipes meaning it was absolutely something they could and should have fixed. This company makes a habit of finding excuses to avoid doing the actual work while still collecting fees. Their technician was misogynistic, invasive, and completely unprofessional. I will never use their services again and urge others to look elsewhere for reliable, respectful plumbing help. read more

These people are scammers who work in cahoots with homeowners insurance companies to void the warranty by saying they need to do modifications and make the customers pay them direct. Avoid at all cost!! Very shady and when confronted they just stop answering the phones. read more

Home warranty company assigned Ast Plumbing and Rooter for a few plumbing issues. They stopped by for 5 minutes then no contact. Home warranty marked the service complete, and told us the plumber recommended to reach out to the fixture manufacturer for "life-time warranty" service. The plumber didn't even note where the fixtures came from... read more

Well, i overpaid and was taken advantage of, but at least I did so knowingly and agreed to it. Had a leak at my property so filed a claim with First American Home Warranty. The good: Art called very quickly and was very timely on his response. He sent his guys out and in 45 min they showed up. A young kid and an older man came to diagnose the problem. They were able to find where the leak was after cutting a hold in the ceiling. Unfortunately the water was leaking at a spot right behind a stud, so it was hard to get to. They called Art to show him on video what the problem was. They couldn't get to the leak, but provided an alternative solution to solve the problem. I was told that they would need to slightly re-route the pipe by drilling a hole from the bathroom above. They did just that, and did a fine job cleaning up. Although the damage to the walls need to be repaired. The bad: This was a project that took the guys less than 2 hours to complete from start to finish. It was a fairly simple solution of drilling a hole, running a new cold water copper pipe of about 2 feet and connecting it to the existing cold water pipe. Unfortunately, I was originally quoted $1800 for this (in addition to what the warranty company was paying them). Although I was not happy about it, the guys were there and i needed it to be fixed. Art was nice to do it for $1400, so I let them proceed. Unfortunately this just seems very overpriced to me. How is a 2 hour job for 2 guys (using minimal materials a $1400 project?) Lawyers don't even charge this month for only 2 hours of work. I give 2 stars for the fast service and completion of the work. However, the price was just overquoted, but since it was through the warranty company, i didn't really have any other choice. read more

Art and his team at AST have been fantastic for all my plumbing needs. Their team is responsive, kind, and patient. Whereas other companies often try to force a quick decision and a costly repair, AST provides options that meet their customers where they are. I am personally grateful to Art, the business owner, who walked me through every step of a complex plumbing issue and answered all of my questions--even after hours. This team is generous with their time and their work is done efficiently and effectively. Definitely recommend. Thank you AST! read more

All other reviews are likely fake. I experienced the exact same facts as others have mentioned on here... that my replacement claim through first American requires modifications and code requirements to replace a hot water heater? No, this guy is going around running the same scam to prevent himself from doing warranty work for free. First American (warranty company) or AST (contractor) was unable to provide me with any detailed information about the modifications or code requirements and never closely examined the device that needs to be replaced. No expense detail was provided either, it's likely a made up number. AVOID AT ALL COSTS, don't fall for this crap. read more

Ast Plumbing and Rooter - Plumbing Near Me - Granada Hills, California

Very bad experience. Tried to charge both us and the warranty company. Made up a problem that wasn't there and didn't even try to fix a second problem we had called in. Very suspicious and scammy. read more

Dishonesty and zero integrity. Ast Plumbing was sent out through my home warranty company and they sent someone out. He came in with no equipment and took a look at my leaky shower that I needed fixed. Took some pictures and said he would look for parts and get back to me. A few days later they outright lied and told my warranty company that there was no issue so they could get out of doing the call. I called Ast plumbing back who had me send more pics but then they never got back to me after a few more texts and a voicemail. Why were they ducking me? Strange an unprofessional. Anyway, the warranty company sent a different plumbing company who fixed my leak in about 5 minutes. My experience with Ast was very unfortunate. They were either lazy or untalented. Either way, they were incompetent. Seems other customers have had the same exact problem reported on the Better Business Bureau! https://www.bbb.org/us/ca/granada-hills/profile/plumber/ast-plumbing-and-rooter-inc-1216-1000024376/customer-reviews#1216_1000024376_901167 read more

Not only is AST Plumbing a lifesaver, they provide excellent customer service and communication, fair prices, and superior quality in their workmanship. They choose to care about their customers. They wear very cool branded professional uniforms. Everyone I interacted with in my two story flood was kind and helpful. read more

These fraudsters came out to look at my shower faucet which was leading out of the cold handle when the shower was turned on. The 2 plumbers who showed up took a quick, 2-minute look at my faucet handle and declared that it was "under-warranty" by the faucet manufacturer and could not fix it. They had no tools, they did no work. This was a service call I made as part of my home warranty plan from American Home Warranty and so I had to pre-pay the fixed fee of $95 to schedule the appointment. My plan says it fixes plumbing leaks. The "plumbers" made this determination without even taking off the handle or looking at the valve. They provided no proof and di no work. Do not call them as they are just milking the home warranty system. read more

75 gal Water heater expired . We have American Home Shield AST Anthony came out and told us that up grading to Tankless would be better in Long Run. Charged us 5500 to for tankless and labor. Told us we could have American Home shield pay us out for our waterheater. In the mean time they went back to American Shield and negotiated behind our back and acted like they did job with the claim and was paid again from our understanding about half of what we paid. Which would amount to over 8000. They scammed us out if our buy out. American homestead is looking into it as well. They basically made fool out of us and American Home shield which should not have left ou customer that has had an account for over 30 years. We not done with this matter. Do not trust them scammed and now won't answer their phone. Not trust worthy Reporting to BBB as well read more

Anthony was great! Showed up on time and corrected the problem very quickly. On a Sunday! Thank you.... Explained potentials that I need to watch for in the future, but did not try to sell me that it has to be done immediately. Honest in his review of my plumbing! Great job all the way around. Highly recommend. read more

AST installed a water heater at my home. Extremely professional and great work. Highly recommended.!!!!

This has been the worst experience I've ever had with a plumbing company. I was assigned this contractor through first American home warranty. The tech came out and did the initial inspection and told *me* to order a simple part that they were able to provide themselves. I did that and was told to contact them again after the part came in. It has been a full week of radio silence. I have called, texted, emailed, left voice mails and have received NOTHING. I'm now stuck. First American will not reassign the claim and this plumber seems to have disappeared off the face of the earth. If you have any choice at all, NEVER choose this company. read more

I raised a claim through Choice warranty for a water heater repair. AST plumbing was scheduled. The technician didn't show any interest in finding out the cause and fixing the problem. Instead, he continued to insist that my unit needs a replacement. He quoted 1500$ from me to replace. I was not confident to accept the quote, finally they reported to the warranty company that unit was damaged and not covered by warranty. They never provided any proof of damage nor did they provide the cause for failure. Scammers. Beware read more

I had a leak in my house from my shower. AST plumbing was dispatched from my home warranty company. Came out a few days later to diagnose the problem. They told me the home warranty most likely wouldn't cover what it was and if I paid them $1500 they could have it fixed the following day. I preferred to continue to work with the home warranty company and because of that they went totally radio silent and I never heard from them again despite multiple follow ups. They never completed the service where they had to send the diagnosis to the home warranty company. This week, almost a month after they came out, I see they charged my credit card for the incomplete service. Not trustworthy, would not recommend. read more

Ast plumbing was referred to me by one of my neighbors. This was my first experience with them. Had a Moen leak detection device installed by Art and Steve. They were on time, professional and extremely courteous. Art even took the time to set up the app for me and explain the nuances. The most impressive part is how honest he was. After paying him the agreed upon price he actually took off $100 because he said the job was very straightforward. In today's day and age who does that? I now have a new go to plumber. Highly recommend. read more

was assigned to this contractor through First American Home warranty(like many of the other reviews on here). He contacted me via a phone call and asked what the issue was. I informed him the first plumber indicated it was the vault that needed to be replaced. He started my warranty insurance wouldn't cover the vault however he can fix it that same say for $1400-1500 out of pocket. I initially told him yes because after dealing with this issue for almost 2 weeks I was desperate to fix the issue. I then decided to check what the insurance covered and saw the vault was covered. Insurance confirmed the warranty did cover the vault. I then texted AST plumbing and told him to hold off because I wanted to go through the warranty insurance instead. Art then called me and stated my insurance would be paying me out $80 only and asked again if i wanted him to come out to fix the vault for $1400-1500 because i had an old system and would continue to break down. I told him i was going to wait. I was told by the warranty company this plumber ONLY indicated the issue was the cartilage and did not indicate it was the vault. Mind you this plumber never came to my home to inspect the issue it was all over the phone. I truly do believe this plumber was going to charge the insurance company for the cartilage and make money out of pocket from me for the vault in the amount of $1400-1500. Very unprofessional and clearly from the rest of these reviews he has taken advantage of past costumers. Anywho avoid this plumber. Got my issue fixed for half the price he was quoting me through another honest plumber. read more

I owe this company a review for sure! So in January 2023, our water heater bursted a valve and all the water was sprouting out. I called First American Home Warranty and they sent me AST Plumber. AST plumber came in around noon to see what the problem was and replaced our water tank. They were in and out for about 1.5 hours. 2 guys were working on it. Great attitude. Mind you, they did this work on Saturday and one of the guys have a young kid, so I really appreciate that. read more

I was connected with Art through my home warranty insurance and they were reliable, fast, punctual, and thorough from start to finish. Art called me ten minutes after my home warranty company told me they would contact a local plumber for my hot water heater issue. Less than 24 hours later I had a brand new hot water heater installed and covered by my warranty company. I had some out of pocket costs to get my water heater up to code but overall, great experience which is unfortunately historically unusual when dealing with contractors. Glad to have met these guys and will use them whenever plumbing issues arise!! read more

Art Plumbing. Is reliable. And always answers the phone. They do great work great pricing. Art is a gem wouldn't call anyone else if I have a plumbing problem thank you so much guys read more

We had a broken pipe in our sump pit, so we called AST. They came out within a few hours, quickly figured out the issue, and fixed the pipe. They were quick, professional, and left the area cleaner than before. This is the second time we've used AST, and we will call them about any future plumbing issues as well. read more

They were referred through home warranty company for repair of leaking shower. They followed through to fix, and were timely, courteous, and did clean work. read more

AST IS ABSOLUTELY THE BEST!!! My kitchen sink was stopped up and could not cook for dinner for tonite and weekend. I called AST in desperation. They sent a great technician in less than an hour who really knew what he was doing. He unclogged the sink and was done in less than 10 minutes!!!! SO GRATEFUL AND WILL CALL THEM AGAIN! read more

Best service and skills, very professional and knowledgeable. Very trustworthy company, very punctual. Professional, affordable. Thank you for your valuable advice, I really appreciate your help. I applaud you for your excellent work. My family is forever grateful for this opportunity. read more

the best plumber out there!!! i only trust AST Plumbing they are so kind and professional Highly recommend !!! read more

Art and his team came on-time and delivered great service. His guys were clean, respectful, and smiling. Art is a total pro who communicated clearly and easily. No pressure tactics or fear-based sales. He explained what's needed and we came to a fair conclusion. Highly recommended!!! read more

I went theough First American Home Warranty"I had a sewer back up issue. Anthony came out stuck a camera down the sewer line on the property. He said, "the issue is further outside the property. Every 100 feet there should be a clean out for the main drain. The camera is 150'feet and didn't reach the issue from the back clean out. So I recommended doing a repair on the property line and adding a clean out there in order to properly take care of the problem.". He didn't use a cable to unplug said the problem was away from the foundation and my insurance didn't cover it that I needed to break up where my driveway was to get to my mainline. I called Rooter Man for another opinion. He did an assessment went under the house took video and pictures. He used a cable only about 80-90 feet unclogged from the sewer line on the property everything just unclogged. Through his assessment he gave me what should be done next to prevent further issues. I find when I go through the home warranty my guess is the have contracts with these companies and they don't want to do the work. read more

They came the same day and solved the problem! They were honest professional, and timely. They gave me options on ways to solve for fixing a pipe that is disintegrating. They took the time necessary instead of breaking through my flooring or charging me a ton to replace the pipe. Their extra care and attention to detail saved me real money. I will have them back to look into some additional plumbing issues in the days ahead. read more

Ast Plumbing and Rooter - Plumbing Near Me - Granada Hills, California

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WARNING..... AST came to assess a gas leak thru First American Home Warranty. AST told First American that they needed to MODIFY my gas pipes and because they used the word MODIFY First American declined to cover the repair. AST wanted $2400 to do this work. I said NO. I did not know initially that AST said MODIFY. I called another company and they came out and quoted $2,000 and said there was no MODIFICATIONS needed only 3 gas pipes needed to be replaced. Had AST been honest and advised First American that the pipes needed to be replaced. All would have been good but they used the work MODIFY. Buyer Beware with AST and First American Home Warranty and their sneaky wording to deny a civered it read more

After over a month, I'm still waiting for them to send a report to my home warrenty company. The report literally just needs to say "went out, stated this is most likely something that is not covered by the insurance so owner declined service." To confirm if the warrenty would cover the leak need, they stated they needed to cut a hole in my ceiling but they do not patch up the hole--that would need a second claim to the warrenty or a whole different company, so I declined the service. I can't close this claim without this report. Even the home warrenty reached out to them to follow up-still nothing. I wonder if they would have even come out at all if I didn't call them. The home warrenty assigned them to my case but a week passed and I did not hear from them, only for them to claim they had been trying to call me everyday but had a wrong number. Why wouldn't they reach out to the home warrenty to get my correct information? Even after I recieved a text confirmation that they were assigned to my case? Now I wish I did not follow up with them and just closed my file before they came out for 5 minutes for $85 (the claim fee) read more