i called assured automotive because i have a toyota highlander that needed a timing belt replacement. i proceeded to tell the owner that i had already purchased the parts in an attempt to save myself some money. he began to tell me that they dont work on cars if youve already bought the parts because they order the parts themselves so they can make extra money on the customer in addition to the labor. he said they cant warranty the work that way and i told him i would assume full responsibility if anything went wrong but he said, no they dont do that. i thought, well thats unfortunate because I had already purchased the parts but understood and told him that I still wanted to make an appointment so that he can check the car out. He then rudely replied. I just told you we don't work on cars if you've already bought the parts for it. I said, i know I'm agreeing to your terms so you can order whatever parts when you diagnose it and work on it how you would any other car. at that point it seem like he got embarrassed because he didn't understand that I was compliant with the way he did work so then he goes and tells me, you know what, " I think we're gonna pass on this job altogether" and didn't even wait for me to respond and hung up on me. he was very childish and rude and obviously didn't know how to adjust to the situation once he figured out that he misunderstood me. it was a little confusing because I read a bunch of reviews that spoke so highly of this place but maybe that just applies to their work because their service and social skills when talking to a customer are lacking. read more
