This trip was a bit stressful. I didn't mind checking in but not sure if I was going to need any…read moreassistance. If I did, I needed to schedule it at the door. Didn't want to waste anyone's time so I didn't but then had to wait in line again. I could see available staff but had to wait while the person ahead of me scheduled Geek Squad which took forever. Not the most efficient system. After waiting, told they didn't have any TV's in the size I wanted and they hadn't had a shipment in months. Not their fault but could have posted it somewhere

Absolutely the worst customer service I have ever received. We called the online help number to get…read moreour phone fixed. They told us to schedule a time to visit Geek Squad in the store. We did that and went to the store at the appointment time. After being at the store for an hour the Geek Squad member told us that they can't help us with the Geek Squad Protection plan. From there they told us to go online and call a number. We then went back home and called the number. Only to have them try to set us up with an in-store Geek Squad appointment. We explained to them we already did that and the Geek Squad member told us to call the online number. Then the call center proceeded to hang up. We called back, asked for a manager, after more time on hold they hung up on us. So then we called the store, only to find out calling the store just sends you to the call center. Their answer for getting ahold of someone in the store???? Just keep calling the store until it doesn't send you to the call center. What a terrible way to treat your customer. First you waste our time in store, then you waste our time with a call center. There isn't even an option to allow me to just wait for the store team to not be busy. Completely unacceptable way to treat your customer. This holiday season I will be skipping best buy and I suggest you do to.

Best Buy in Orange has an incredible selection of electronics. It makes choosing what you are…read morelooking for take a long time to compare the various features. Many of the different products vary considerably based on their quality and price. I was looking specifically for their wearable technology and Fitbits in particular. It was surprising to see the wide selection of TV, home theater, video Camcorders, drones, smart home security, and appliances they also carry. The store was stocked, well organized and fairly clean. Most of the people working there are knowledgeable and helpful. I am not sure that Best Buy is still an accurate name for the store. The prices have risen significantly.

E-mail/Letter I sent to Best Buy Orange, Connecticut district manager Michael, no response as of…read more12/29/2022. Credit card account closed as of 12/29/2022 @ 7:42pm. Good evening, Michael,       In my email, I am complaining about poor customer service and feeling uncomfortable while shopping at your Orange, CT location on December 22, 2022. While I fully understand retail theft/fraud exists, and we must watch out for suspicious patrons, employees, and/or contractors at all times. However, it's inappropriate and unacceptable for staff to continuously observe visitors in any form without providing high-quality customer service, such as asking if assistance is needed or alerting the visitor that staff members will remain nearby at all times in the event assistance is needed.       During this particular visit, not only was I followed, but I was also monitored and felt silently harassed. As I arrived, I headed straight to the Amazon display to purchase additional Echo Dots. Due to the multiple choices, I became increasingly indecisive about which product to purchase. As I looked around, I witnessed your employee, "Andrew" observing my area and acknowledging my indecisiveness. However, an offer of help never arrived. Shortly after, I witnessed Andrew speaking to additional staffers and their attention was immediately focused on me. Still, no help was offered. As I walked back-and-forth from each side of the display shelf, two staffers walked through my area and never offered any assistance, yet it was apparent to me that I was under their constant supervision. At this point, I realized that I was being suspected of trying to commit fraud. Needless to say, I would never do such. Other shoppers were reviewing the same products in the meantime, so I accepted their knowledge in order to make my final decision.       In fact, I have been a Best Buy credit card holder for 15+ years with Orange being my primary shopping location for the past 3.5 years. In those years, I have never felt the way I feel today. I trust this is not the way Best Buy wishes to conduct business with valued customers. I have been shopping at Best Buy for more than 20 years and have never encountered such treatment before including profiling. I would welcome the opportunity to discuss matters further and to learn how you propose to prevent a similar situation from recurring. I look forward to hearing from you. Yours faithfully, Javon Byrd

Asks what i needed and willing to spend . Kyle my salesman…read morefound it in 10 min In and out of the north haven store in 30 min Thanks Kyle V

I am writing this review because I wrote to the company twice thinking they would at least respond…read morebut that never happened. To be fair, I have purchased several appliances from them without incident. I purchased a new dishwasher (with installation). Had no issue until recently. The dishwasher wasn't draining. I checked YouTube for suggestions. Removed the screws and pulled the dishwasher out. To my surprise the drain hose was spliced to the old one with a rusty pipe, not to the T drain as stated on their website. So all of the dirty water was literally going back into the dishwasher. As I said, wrote to them twice. Not even a canned response. Check any installation from this shady company. I need a new refrigerator but not a chance I would buy another appliance from them.

We have all come to realize that even though a product shows availability in the Target APP…read moresometimes it is not available as advertised because of a variety of reasons such as theft or poor inventory control. But that this is of little consolation to a person who is making a medical purchase. Specifically, dry eye eye drops. I was looking for a product that was selling for $26.49 but that the product was unavailable and the next equivalent product was selling for $29.99, $3.50 higher; the lower priced products had chemical preservatives which I am sensitive to. I went to the customer service desk seeking a small discount and I was denied any discount consideration. This was not the courtesy I expected at the customer service desk. I left feeling not just exactly right about the whole experience. No compassion, no courtesy.

I have only been to this Target twice, and hated it both times, but mostly due to this second trip…read more I went to buy 3 pairs of Levis ($60 each) and some sandals around 6pm on a Monday, but was told by the employee folding clothes that the dressing rooms closed at 5pm (despite the store being open until 11pm) I went to ask the manager about this, and she said "So what". Y'see, if there was some reason (many thefts after 6pm via the changing rooms, or just "company policy") than I suppose that might make sense, but to say "So What" and walk away is stupid and rude. Aside from losing a $200 sale, you lost a customer FOR LIFE. Since Amazon's prices are WAY less.... you have only TWO advantages: A customer's ability to try things on for size, and face-to-face customer service. Flush those two things down the toilet, then DON'T be so surprised when your store is chosen to be shut down.

I don't ever write reviews but I feel I have to this one time…read more I've had several Apple products over the years and have always been able to count on this store for purchasing all things Apple and fixing them. Yesterday my iPhone Xs stopped being able to connect to the internet. I had only had it for a few months, and it seemed it was an antenna issue. I brought it over and this guy Sam helped me take care of everything. I had Apple care so I was able to get my phone easily replaced; they had a replacement right there in the store. Then he reset my Apple watch as well to pair it to the new phone. On a side note, it's a shame that we have to purchase an extended warranty when the product is already over $1000, but that's on corporate, not the stores themselves. When I got home, my watch, which was in the process of resetting, got stuck in a bootloop (it displayed the Apple logo then went black, repeatedly and indefinitely). The next day, which was today, I brought the watch back to the store. Same as before, a short wait and I was given a specialist to help me. It turned out to be Sam again. He again was very helpful and tried everything to fix the watch in the store, and finally decided we had to send it out to get repaired. Now, I don't have the extended warranty for this watch, so I was afraid I'd have to pay the ludicrously expensive $399 repair cost (again, corporate's fault). However, they reassured me that since this problem was directly caused by them resetting the device in the store, I am covered for a repair. Super happy about that. I should also mention that I bought a screen protector at the store and got it installed there, but later that night I noticed there were bubbles and dust caught under it. I brought it back and they installed a brand new one for free. Again, fantastic (notice the theme here?). All in all, yes Apple products are expensive, but there's a reason Apple was the first (I think) company to reach a ONE TRILLION dollar valuation. It's not the crazy specs - there are many, many cheaper and higher spec phones with better displays, battery, etc. It's not the product design, although that is a major selling point (and sometimes a pain point - headphone jack removal is exhibit A). I've had many Android phones but there is one thing that keeps me coming back to Apple. It's not even their software. It is their unparalleled customer service and attention to detail that make Apple one of the best, if not THE best, electronics maker in the world. And of all the Apple stores I've ever visited, this one is the best of the best. Give Sam a raise.

I want a customer comes in with a problem. You actually just want to have a person available…read moreinstead of making them schedule an appointment or deferring them to AppleCare, which doesn't care. So woke it made me wanna puke a little bit I think I gagged in my mouth

Deiondra was fantastic! She was incredibly patient with my mother as we conversed and attempted to…read moreupgrade her phone. I also managed to upgrade my phone. The whole time was filled with laughter and jokes making the process feel quicker and better than ever!

terrible I was told I can transfer my service and it wouldn't take more than 15 minutes I then go…read morein to upgrade my phone after sitting outside in the cold for 30 minutes to transfer just to be told when I go back in that "I just am gonna have to wait it out"

I'm so happy I have Staples right near me the convenience is everything. I was WFH (which is rare…read morefor me but happens once in a while) and randomly needed to print and scan some documents. Of course it was one of those "I need this done now" moments. They have a space where you can hop on a computer, print, scan, and make copies, which made my life so much easier. Everything was simple to use, and the staff was super helpful. Also, there's a Party City inside so if you need balloons or anything last minute, they've got you. Honestly just really convenient, easy, and stress free.

I genuinely dread coming to this Staples location. I really wish there were another store closer to…read moreNorth Branford because every time I come here, the employee attitude is unbelievably condescending. Any time I'm dropping off Amazon, UPS, or USPS packages, there's always some snarky comment if you don't immediately know where something goes or mix up a label. Instead of just helping people, it feels like they go out of their way to make customers feel stupid. Example: I accidentally thought a UPS label was USPS and instead of politely correcting me, the response was basically "well it says it right there." It's always little passive aggressive comments like that. Customer service here consistently feels rude, impatient, and hostile for no reason. I honestly avoid coming here whenever possible and after my last experience, I'll probably just drive farther to avoid dealing with the attitude

Freezer was delivered within timeframe promised. Workers were very pleasant and knowledgeable…read more Would definitely purchase from Hallock's again .

We purchased a dryer from Hallocks Branford on March 9th. It came to us damaged. It took 4 days to…read moreget a technician out to examine it. He was here for maybe 5 minutes and said the part would arrive in 3-5 business days. We were never contacted. We have called multiple times and been given the run around. We were told the part was lost but they left it up to use to locate and call countless numbers to be put on hold as it was figured out. It is March 26th and the dryer is still broken. A technician was supposed to come today and he is not responding to text messages or phone calls. They have now sent the work order to GE and we were told it will not be repaired until April. No one is following up with us or making sure it is repaired. Hallocks returned our call this afternoon and said they would get back to us. They have not. I will never recommend Hallocks or purchase from them again. Better customer service probably would have left us feeling better about this entire experience.

I know its been a while but this guy above is fairly responsible for the situation he was in. First…read moreoff he purchased a phone in Florida and then flew to CT to exchange it? I work for T-mobile and immediatey this is a red flag. For all we know that phone was stolen. The manager he is insulting did everything by the book and was far from stupid. Receipts cannot be faxed due to our customer proprietary network information policy but they can be searched easily through our system now just like they did back then. The only reason they wouldnt would be if he didnt have his I.D. which considering he doesnt have a receipt he prob didnt have his I.D. Secondly why was there no receipt? Who makes a significant purchase, signs a contract and then leaves without a receipt? All he needed was the store ID # and we could've very easily researched the receipt. Also we couldve looked up the contract by social. Of course he couldnt provide this. How convenient. He also fails to mention whether or not he was in a corporate store. Most people cannot tell the difference.Corporate stores cannot accept returns from authorized dealers. It's like buying a Sony TV from Bestbuy and trying to return it to a Sony store. In this scenario I'm fairly certain he was not in a crporate store in FL otherwise it wouldnt have been a problem. This has been done countless times by yours truly considering the customer had the proper paperwork. In the real world we cannot just assume you are telling the truth. especially with he amount of fraud that steps through our doors. This guy had fraud written all over him What was the outcome? What did we determine after your series of stupid mistakes? It is not our responsibilty to keep track of your receipts. What happened at that third t-mobile store? They probably sent him packing as well.

Shansee the saleswoman was great. Attentive, didn't push me into something I really didn't want…read more Got a iPhone 16 plus and ultra 3 watch . Right next to GameStop and Target.

What a difference between this HD and the one in East Haven.. This store was clean, well stocked,…read moreand employees who were actually going out of there way to help. Is the East Haven store some kind of experiment?

Second part of the saga.....installation day....6/6/2022. Let me tell you what is going on. So your…read moreHome Depot Manager just called me and said he was on his way to deliver my dishwasher. Unfortunately, I did not need my dishwasher delivered. I need my Bosch dishwasher installed. Dennis said they don't install......they deliver. Dennis said he will have someone call me tomorrow and let me know when they will install. Dennis asked if I had the box I need to do the install. I told Dennis I have everything they told me I need. He said it is a shame they don't tell us (customers) everything we need to know.  And my Bosch dishwasher is still not installed.  Everybody at Home Depot that communicates with me (email, phone call, text) apologizes to me but no one takes ownership of getting the problem solved. I don't really feel that any of them really give a damn. So sad. I have completely lost faith in Home Depot. I don't trust that they will do anything they say. By the way, earlier around 2pm when I talked to the rep at Home Depot they said that they missed my 9:30am to 1:30pm install window today was because the person who was going to do the install was very old and had 3 more appointments before me. I fully expected the person who called me (Dennis) to be very old and moving slowly. Nothing in Dennis' voice sounded old.  I think they lied to me throughout this entire experience and I believe they continue to lie........No one cares at Home Depot. No one person takes ownership to see that things get done as promised. Maven Pollard