They're awful when it comes to billing. I needed a filling and cleaning, I walked out with an…read moreitemized list of things I needed and started asking questions. I started digging deeper to find out that they were billing random things without going over care or plan of action or what was being billed. One thing on the itemized list was listerine. Why bill that if I could refuse it and get it at the store? And then a few other things weren't even relevant to my care at all. When calling to cancel, who I was talking to got really snappy with me. I was already told in a previous call that it would be canceled. They didn't do it so I wasn't exactly happy about having to call again. When I told them, again, I wasn't happy about how I was billed she told me I could talk to a doctor. I said "it's okay I am going somewhere else." In which she replied "I think the doctors here know more than your sister who just works a front desk." I told her it was my SIL who is a dental hygienist and so she knows what she's talking about. In which her final response was, "fine, then you should go to her. Byeeeeee." And then hung up on me. Not professional, not someone who should be at the front desk talking to people. I'm now understand why the reviews here are garbage.

I purchased motto which is Aspens version of Invisalign. The bottom teeth were not straighten. I…read morewent to a different location to have them finish the Invisalign but after bringing me into their office and wasting an hour and a half of my time they told me I would have to start the entire process over and pay for the Invisalign again. The Motto states "If you don't love your results once treatment is finished, simply contact your doctor and you'll get up to two bonus sets of aligners to put the final touches on your smile." So slightly frustrating and wouldn't recommend. I would recommend checking any other dentist office before going here.

So far so good. Doctor didn't recommend any thing outrageous and gave me a good plan of treatment…read more Office wasn't jammed packed or over crowded.

If I could give negative stars I would. To have my appointment canceled cause they didn't have a…read moredentist when I was in need then had to go to an even worse dentist. They will leave you sit until your NOT numb anymore.

First off I would like to say the dental technician and dentist I had were very nice and treated me…read morewell. I would give the staff 5 stars. The entire visit took more than 1 and a half hours for essentially getting xrays. I had to wait more than 20 mins just to talk to the office manager about my treatment options and prices. I was VERY unhappy with the scheduling of my appointment. The person I talked to on the phone that scheduled the appointment said they would try to do the new patient exam and xrays as well as fill the cavity I had in the same day. After speaking to the dentist, this was an extreme surprise to her.....apparently they do not schedule new patients for anything more than an exam and xrays on the first visit. The office manager also seemed surprised that his staff even suggested having the cavity filled on the initial visit. He had no idea at all that aspen dental had prices online for their treatments, which were quite different from the prices I was quoted. Having no dental insurance, the price differences are huge for me. Also, after speaking with the receptionist to schedule my appointment, I was promised that a 20% off dental work online coupon would be "on my file". The office manager also had no idea what I was talking about, but amazingly said he would honor it. Before leaving I learned that you must pay for 60% of your next treatment before even scheduling for the appointment!! According to their policy this is not true: "Payment in full of the estimated patient portion of the fees is due no later than when services are rendered. For comprehensive treatment plans requiring multiple office visits, Aspen Dental requires a minimum deposit of 60% of the total estimated patient portion of the fees at the start of treatment." I would love to know how getting 1 cavity filled is a comprehensive treatment....or even why the payment must be due before scheduling. Their policy does NOT say this! I was not happy about this and plan to never go back! The office communication seems horrible and how can you be an office manager and not know what you have online? REALLY?!

Wow! I mean, wow! I wish now that I'd read some reviews before I made the mistake of allowing these…read morepeople to work on my mouth. Almost every review has a response from Aspen, which is an apology. Why would a dental company with many locations need to make so many apologies? Here's one reason why. Before I explain, I would like to say that the Hilliard location has a receptionist named Leatha. I hope I spelled that correctly. She is very knowledgeable, personable, and super pleasant to deal with. Aside from that, my experience was a complete nightmare! First, the financial part. Don't trust the magician Chris Trainer. While he's throwing numbers around and preparing documents with figures you believe will be manageable, he'll be waiving his fingers and distracting you while you are signing something that isn't what he's explaining to you. I live on a fixed income from SSDI. I'm not exactly sure what my insurance paid. More than $7000, though. My part was another $7000. The total monthly payments were $210 per month, 10% of my monthly income. The dentist, who looked into my mouth for 15 seconds during the initial exam, pulled all my teeth on my second visit. He forced the temporary dentures into my mouth before the local anesthesia wore off. He told me there would be no pain and to leave them in overnight, and sent me home choking on blood and saliva, unable to close my mouth. The fit was so poor, and the pain was so intense that my nose ran and my eyes watered continuously. I had to remove them at 3 am, so i could fall asleep. I spent the next four months picking bone splinters out of my gums and eating soup and soft food, and learning how to chew with my gums. When I returned after six months to have permanent dentures made, I was informed that the temporary ones were the permanent ones. They were just going to realign them to make them fit. After two unsuccessful attempts at realignment, I was to return to have a new upper set made. When I arrived at this visit, a payment of $1200 was demanded, which I did not have nor would I have paid if I did have it. I was supposed to have had functioning teeth at that point. I may have been inclined to pay a portion of the balance owed if they'd held up their end of the arrangement. Needless to say, I was infuriated, and this visit did not go well as they refused to proceed. I'm not sure what I'll do at this point. Now I owe $3000 to the finance company, $3000 to Aspen, and I have zero teeth. My advice to anyone who wants to hear it is a follows. If you need our want dental work done and you have any other choice besides Aspen Dental, choose the other option. If your only other option is knocking out the teeth that hurt with an ice skate blade and a rock like Tom Hanks in the movie Cast Away, then I hope you are a skating enthusiast.

Miserable experience. From the start. Never even got treatment - no relief for my pain, refused to…read moreschedule me until my insurance was verified, and then all of a sudden when they did verify my insurance, I got banned from all locations for "abusive behavior" on the phone. Sent a letter to my home. Because I told the woman that I was in pain, and I couldn't wait until April 2nd for a root canal. Oh, and that's after the insurance verification process included them reading ALL of my personal information out loud on the phone in front of the entire waiting room (which was full) - can you say HIPPAA violation? My social security number, my mother's, loud and clear. I could hear the information from the corner. Loud mouthed, and ignorant. The staff did nothing to help me. When I say avoid at all costs, I mean it. Skip aspen dental and search up one of the amazing OTHER dentist's offices that are small businesses and where you're more than a number. Never, and I mean NEVER trust a chain with your care because all they care about is getting you in and out. They do nothing care if you are satisfied, in pain, this Aspen Dental would let you die on the table while they "verify your insurance." Sickening. And I am still in pain.

Don't go here unless you want a run around. I made an appointment for a tooth with extreme pain…read more Went through the entire process including x-rays and then them going through and telling me everything that was wrong in my entire mouth. I spoke up and said I thought my tooth was going to be taken care of today. They stated, "No it was just a consultation for today." Then directed me to some lady for billing and setting up appointments. When I was talking to her she stated, "When I talked to you on the phone earlier I told you that it was only for the exam/consultation." This was a bold faced LIE! I corrected her and said that she called me and stated that my insurance was no longer valid and she said I would have to pay out of pocket. I then went over my insurance information with her and she was able to correct it. While sitting with her she stated that I would have to make an appointment for the extraction. The earliest they could get me in was Tuesday which is 6 days away! So... nothing done, I know this tooth needs extracted but the biggest thing is they didn't even give a suggestion AT ALL to help mitigate and ease the pain even if I would have made an appointment. WORTHLESS PLACE!

Okay, I normally don't leave reviews, but my experience here was definitely terrible. Office staff…read moreand the hygienists were amazing, but the dentist that injected the local anesthesia ended up cutting my cheek up and it resulted in a giant canker sore that's right by my extraction site. My extraction is healing perfectly. I can't open my mouth because that canker sore hurts so bad and it rubs against my back teeth. Good for emergencies, if you can handle giant canker sores.

I used Aspen because it was in network. I made an appointment, showed up on time. They cancelled my…read moreappointment because they said they called several times to confirm and even left VM. There was nothing on my phone. I get my scans, I got my estimate and ask them to send the scans to my other dentist. They never did. The other dentist called, left messages.... nothing, I talked to another dentist office and they said Aspen doesn't know how to send emails or respond. very unprofessional

I have had 1 of 6 visits done in the next two weeks. Extensive work being done so we'll see how it…read moregoes.

I updated my initial review from a 1 to a 5 star due to Sherie and the rest of the staff making the…read moremissed appointment rectified :)

I've been going to Just Smiles for years and the entire staff is friendly and knowledgeable. The…read moreprices are reasonable and the staff understands dental insurance and can provide helpful information to patients. The best thing I can say about them is that they make going The the dentist an enjoyable experience!

I've been going to Just Smiles for 9 years and I will say the photos below scream volumes.read more

only giving 2 stars because the stafff & dentist was so pleasantly nice. But after you leave with…read morethe "plan" watch out!! I left the dentist office with the plan of treatment we discussed. I couldn't afford $2,900. So I called and just wanted ONLY what my ins would cover. No can do you have to stick with the plan. I couldn't even get my routine teeth cleaning which is covered. I would have to pay $275!! they can kiss it!

Worst experience ever! Filling that became infected. Crown removed and left sharp enough to cut…read moremy tongue and cheek. 3 days to see oral surgeon for extraction of infected tooth and I had to drive to Hamilton. Go somewhere else save yourself the trauma.

Deceitful and unethical business practices. They purposely scheduled procedures with an out of…read morenetwork provider and didn't tell me the provider was out of network. When I asked why the payment they were requested upfront to schedule the appointment was so high, the stated they require payment upfront and then bill my insurance. They advised once they bill my insurance they will issue a refund. They scam customers and force them to have debt, opposed to being clear and transparent. If they were unable to schedule with a in network provider the should have made it clear, so I could seek treatment elsewhere.

Took my girlfriend there for a wisdom tooth infection... the told us 2 wisdom teeth needed removed,…read moreand she would have to be sedated. The total cost would be $2500. No thanks. Called the regular dentist who prescribed antibiotics... and got us in a few weeks later. Pulled the tooth without sedation. $32 after insurance Be advised, shop around...

Everyone is incredibly kind and helpful, from the front desk staff to the dental assistant and…read moredentist that took care of me! 10/10 experience overall. :)

First of all, I like to have clean teeth for my husband…read moreEnrique. I expect them to fully take care of my teeth when I have an appointment. Not only did they NOT do that properly, they also insulted me quite a few times! I understand that I am older, and my teeth are not as chipper as they used to be in my younger years. But that is NO excuse to treat me like the dirt on the bottom of your shoe! My dentist was incredibly rude, insulting how I looked and claiming it was just a passing comment. Tsk. Tsk. I mentioned my husband Enrique during my visit, I was almost immediately judged and nearly shamed. I get it, it's not everyday you come across a proud, old, gay man. But what does shaming me for my pride have to do with cleaning my teeth? I feel like this is just poor treatment for someone my age, and my type. The office was beyond horrible, sure, a nice layout for the building. But the managers and office workers were INCREDIBLY rude. I felt like I should have been ashamed for wanting my teeth taken care of! This whole shabang of a business feels shabby, sketchy, and scam-filled. I've seen many others mention how they just milk you of your money for NO reason! I went to another dentist for the same thing and got it 80% cheaper than what these humbugs had their prices at. DO NOT go here, unless you want your money milked, your teeth feeling wrong, and being shamed for who you are. Marcus tells the truth.