They're awful when it comes to billing. I needed a filling and cleaning, I walked out with an…read moreitemized list of things I needed and started asking questions. I started digging deeper to find out that they were billing random things without going over care or plan of action or what was being billed. One thing on the itemized list was listerine. Why bill that if I could refuse it and get it at the store? And then a few other things weren't even relevant to my care at all. When calling to cancel, who I was talking to got really snappy with me. I was already told in a previous call that it would be canceled. They didn't do it so I wasn't exactly happy about having to call again. When I told them, again, I wasn't happy about how I was billed she told me I could talk to a doctor. I said "it's okay I am going somewhere else." In which she replied "I think the doctors here know more than your sister who just works a front desk." I told her it was my SIL who is a dental hygienist and so she knows what she's talking about. In which her final response was, "fine, then you should go to her. Byeeeeee." And then hung up on me. Not professional, not someone who should be at the front desk talking to people. I'm now understand why the reviews here are garbage.

I purchased motto which is Aspens version of Invisalign. The bottom teeth were not straighten. I…read morewent to a different location to have them finish the Invisalign but after bringing me into their office and wasting an hour and a half of my time they told me I would have to start the entire process over and pay for the Invisalign again. The Motto states "If you don't love your results once treatment is finished, simply contact your doctor and you'll get up to two bonus sets of aligners to put the final touches on your smile." So slightly frustrating and wouldn't recommend. I would recommend checking any other dentist office before going here.

We have gone to Dr. Stern for many years. He removed 7 teeth from my daughter's small mouth as a…read morechild and removed her wisdom teeth as a teen. His staff was friendly professional and communicated well. My daughter's procedures went well.

Was great with removing baby teeth of my littles ones! I think anti nausea meds may be a good…read moreoption for future littles.

After experiencing five gallbladder attacks in two weeks, I knew I needed surgery. From my initial…read moreconsultation to recovery, Dr. Michael Cray and the OhioHealth team at Grady Memorial Hospital made this entire process feel calm, safe, and supported. My consult with Dr. Cray took place at Grady, located near downtown Delaware, OH. While the building's exterior is older, the inside was clean and similar to other OhioHealth facilities. The front desk staff were welcoming and helpful. Though Dr. Cray was delayed due to emergency surgery, he was extremely apologetic and kind -- a small gesture that went a long way. He thoroughly walked me through the risks and expectations of gallbladder removal and even offered referrals if I wanted a second opinion. I appreciated the transparency, but I knew I wanted to move forward with him right away. I scheduled my surgery that day and completed lab work closer to my surgical date. The lab experience was efficient -- I checked in digitally and was called back quickly. It took no more than 30 minutes. I appreciated that parking was easy and always available during each visit. On the day of surgery, my husband and I checked in and were directed to the surgical floor. The environment was calm and quiet. Beth, our check-in receptionist, greeted me by name and gave us a warm, friendly welcome. She showed me to my pre-op room where I met Heather, my pre-op nurse, who was fantastic. She walked me through every step: taking vitals, helping me change, administering the IV, and making sure I was warm and comfortable. The pre-op room was small but clean and had great natural light, which made a difference in easing nerves. My husband joined me before the surgery and stayed until I was taken to the OR. Dr. Cray, the anesthesiologist, and my surgical nurse all came by beforehand to explain the process and check in. Their calm, confident demeanor gave me peace of mind. In the OR, I was quickly prepped, given oxygen, and put under. The surgery lasted just under an hour. Waking up, I was emotional -- grateful and relieved everything had gone smoothly. I was moved to a post-op room where I reunited with my husband and was told the surgery was a success with no complications. The care team made sure I could walk, helped schedule my post-op appointment, and wheeled me out around 4:30 p.m. -- just in time to grab my prescriptions and dinner on the way home. Dr. Cray even honored my request to provide a printed photo of my gallbladder from surgery -- a small but meaningful keepsake that reminded me of how far I've come and the power of modern medicine. I'm now recovering with minimal pain and following instructions to avoid lifting and strenuous activity for a few weeks. I've had some sensitivity in my abdomen, but overall, things are progressing well. I plan to look into a support band, but for now, a pillow does the job. Overall, I can't recommend Dr. Cray and the team at Grady Memorial Hospital enough. From consult to post-op, every person I interacted with was professional, kind, and made me feel genuinely cared for. While some small aesthetic updates to the facility would enhance comfort (e.g., replacing worn drawers, furniture or floors), the quality of care more than made up for it. If you're considering gallbladder removal, I highly recommend trusting Dr. Cray and the OhioHealth/Grady Memorial team with your care. Their skill, communication, and bedside manner turned what could have been a stressful experience into something empowering and positive.

01/2024 Went to the…read moreER here. Got there about 7:30 pm got an EKG and IV done more or less right away. I then sat there for the next 7 hours where nothing was done. So 7 hours of waiting for an 1.5 hrs of care (crap care at that) came out to $3200. Next time I will ignore the time is muscle crap and drive to Dayton. Will not be back to this hospital by choice. Care was terrible!

Terrible place! Care quality was terrible. They are not in network. It means patients are not the…read morepriority for them. Only money is their priority. The quality of dental procedure was low.

I had been looking for a new dentist for a while and after a close friend suggested that I look in…read morethis area, I eventually found Infinite Smiles. Solid Yelp reviews, super friendly when scheduling and I had no issues with my appointment. They even called and offered sooner dates when they were available. This was already a hundred times better than the few dental offices I worked with closer to home. Heck, before I even arrived I was already pleasantly surprised. Next, the office is absolutely beautiful. I loved the giant saltwater fish tank in the lobby and the jams they had playing were my favorite. I hadn't even opened my mouth yet and I was happy. My dental hygienist was super sweet, attentive, and informative. I especially liked how she walked me through my xrays tooth by tooth. I've never felt so informed. They had televisions to watch during cleanings but I opted for my favorite crime podcast and popped in my headphones. After my cleaning, we discussed my concerns and set a few plans in place to get what I want. My parents spent a lot of money on my smile when I was younger and I want to make sure to keep up with it. Pumped to say I'll be doing it here. The experience was five stars from start to finish.

Fantastic experience! First time here- we are new to the area and so far both of my young kids and…read moreI have cleaning. Quick, thorough and so so kind. Loved them. The assistant Audrey was friendly, professional and very skilled. Dr. Kevin was gentle and great! I was given great attention and care while also being taken care of in a timely quick manner. Thank you thank you thank you!!

I went in for a new patient cleaning with Lori. Great experience, she was so kind, very quick and…read morevery friendly. The easiest cleaning I've ever had!!