Excellent experience with this office and their staff…read more Since I completed all my documentation online the previous day, I was able to check in and taken to the back within minutes. The rooms are clean, well lit, and situated with modern equipment. They let you choose what Netflix movie to watch (careful to choose a laughter filled comedy with your mouthful). It was first appointment with this office, so it was extended, but the digital, full mouth scan was useful for ordering a night guard. No gooey mouth-mold for me! The hygienist, dental assistants, and even billing folks were all outgoing and friendly. The dentist was gregarious and thorough, and I feel that they really care. Our whole family is now going to this office.

What a fun place to get a cleaning! The facility is CLEAN like brand new clean. The staff is…read morefriendly and caring. They work to get to know you and make a lot of strides to ensure your comfort. They do a lot of initial steps without explaining what they're doing, so that could improve. They did try to get me into Invisalign on my first visit. They did have a good explanation and they were very easy about me saying no thanks. I changed from Kyle Parkway because of my insurance but I'm not at all unhappy with the change. I felt well cared for start to finish.

I started as a new patient with Kyle Parkway Dentistry last summer and every cleaning I have…read morethey're amazingly friendly and the office is super clean. Appointments are really easy to get and they're flexible if you need to cancel. I like that they put Netflix on for you while you wait or are being worked on. It eases some anxiety over someone working in your mouth. I think they work with relatively new hygienists and assistants and I enjoyed the pleasant conversation between my assistant and the doctor yesterday while my teeth were being cleaned. It showed a real camaraderie between them and the excitement of the assistant with all she's learning. The doctor was a little behind but again, having something to watch kept me entertained. They're a great service and I'm glad it's not too far from home.

Unbelievable! Very, disappointed. Lost my business. I gave 3 hour notice that I could not make my…read moreappointment due to being stuck a a job and they informed me they are charging me $50 dollars. BS I've never actually had any medical or dental practice enforce the policy before. Cheap, greedy practice . Like they don't make enough. Huge scam! Don't use! Skip this dentistry!

Dr. Gonzalez is an excellent dentist, he just needs to retrain his staff to return calls and have a…read moresense of urgency when dealing with the patients when they call in.

I've been going to Neo for over 8-9 years and my 3 oldest kiddos also go here. I wouldn't go…read moreanywhere else. They are great, I can request the hygienist for my cleanings and the have the same staff each time we go. We love Neo.

I was initially hesitant to book here because of the mixed reviews I saw across different…read moreplatforms. However, my husband, who is a retired and fully disabled veteran, was referred to this office by the VA for local dental services. They are one of the very few, if not the only, providers in the area who coordinate with the VA, allowing veterans to receive care without having to drive to Austin. After his positive experience, I decided to schedule an appointment as well. We both saw Dr. Matthew O'Neil, and I almost hesitate to mention his name only because he was so phenomenal and don't want to share. He was kind, professional, and had an excellent bedside manner. He asked thoughtful questions and provided clear, thorough answers to everything I asked. A staff member, either the office manager or benefits coordinator, also met with me and walked me through a detailed cost breakdown on an iPad. She explained what my insurance would cover, what my out-of-pocket costs would be, and gave me the flexibility to prioritize or decline any services. She was incredibly kind and made the entire process feel comfortable and pressure-free. In the end, I chose to move forward with all recommended treatments because the pricing was comparable to other providers in the area, and I felt very confident in Dr. O'Neil's expertise. Today, I had two fillings, three crowns, and a deep cleaning completed under IV sedation, as I have a serious fear of dental procedures a local anesthetic is hit or miss for me. My appointment began within 5-10 minutes of arrival, and so far I've experienced little to no pain. The customer service has been outstanding. I'll be returning in two weeks to have my crowns placed, and based on my experience so far, I feel very reassured about my decision. Highly recommend!

I went here to this US Veteran hating dentist office to get work done but after joking around with…read moreone of the assistants she all the sudden became someone holding a Medical Degree though she's the assistant of a Dentist! I have an autoimmune disease that always has a small amount of fluid in my lungs but I just saw my Medical Physician not even two months ago and well if I really had full blown pneumonia with my illness I'd be at the Medical Center hooked up to all sorts of antibiotics but I'm fine! US Veterans this office treated me like crap because they don't want to work that's all it is because just talking to someone and joking around is not a medical diagnosis and if I had pneumonia I'd be on antibiotics yet it's been at least a year since I've taken any! I am going to make a formal complaint with the VA that they saw my oxygen machine and decided they would screw me out of dental care! GO ELSEWHERE AND BEG THE VA TO HAVE THEM SEND YOU ANYWHERE BUT HERE THEY WANT TO BE PAID BY THE VA AND STEAL FROM US VETERANS FOR DOING NOTHING AND THEY THINK THEY CAN MAKE ON THE SPOT MEDICAL DIAGNOSIS

I'd gone to a dentist recently who told me I needed FIVE crowns. The cost for that treatment plan…read morewas over $6k, and I left their office in complete shock (never having or needing a crown before). I went to Dr. Annalisa Heck for a second opinion. Dr. Heck told me I just needed old fillings replaced, and the treatment plan will cost me under $2k. I encourage anyone to a) get a second opinion always and b) see Dr. Heck! She is honest, and caring and kind and personable. I look forward to have my treatment plan done by her and I despise the dentist! Also, the office is comfortable and quiet which is the complete opposite of the other office I visited which was loud and chaotic.

I initially reached out to Smile Creations to get a second opinion on some dental work. They were…read moreso kind and attentive and during the appointment and actually suggested a different care plan than my prior dentist. The new plan was a healthier more cautious route as well as more cost effective. They have a "calming menu" where you can request a blanket, headphones, warm neck pillow, etc. for more comfort and dental anxiety which I think we all can agree that we all get! Definitely recommend!

Continue to be impressed with this gem of a dentist. Dr. McIntryre is very kind and patient. And…read morehis professionalism and skill beyond reproach. His entire staff from dentist hygienist to assistants to front desk staff are impressive. If you want a five star dentist that you can trust, this is your answer.

New to the area, I went in for my first-time patient visit and had an excellent experience from…read morestart to finish. The entire team was professional, friendly, and welcoming. The office is modern and equipped with state-of-the-art technology--I was genuinely impressed by everything from the easy check-in process to the attentive service throughout my visit. The hygienist was thorough and kind, and my teeth feel amazing--squeaky clean! Dr. David McIntyre even called the day before my appointment to personally introduce himself and remind me of my visit. I can't recall any other dentist ever doing that, and I really appreciated the personal touch. I highly recommend Dr. David McIntyre and his outstanding staff. They're friendly, qualified, and made my first visit feel comfortable and thorough. I'm truly glad my wife and I found them--we've found our new dentist!

I visited castle dental today was very please with Justine who cleaned my teeth. Also with the…read morelady at the front desk. The lady that did the xrays was very pleasant too. Someone else was not very kind and people friendly.

Castle dental has beee. A horrible experience. This first visit was humiliating. I was…read moreinterrogated for not coming in sooner. That made me leave. Then tried to schedule a year later at Kylie location for appointment and no body was there when I showed up due to "no dentist at that location" wasted an entire afternoon. Because of lies.

Quick show of internet hands, who likes going to the dentist? Exactly, yet when we have something…read morewrong with our mouth, we act as if they're modern day miracle workers who can improve the health of our mouth for no money, right now and everything will be perfect. Do we not realize, these people are key to making kissing our lovers more palatable (bonus if you caught the play on words)? Considering I what I just wrote, I've pondered this dilemma many times. So in essence I'm more apt to cut some slack in these regards. Naturally I had an issue where my crown that I just got a year ago popped off. I called Ideal Dental as they're in network for me and they scheduled me within two days, which made me happy. Next all paperwork was done from my house which made the visit even quicker. Walking in the facility is clean and as welcoming as a dentist office can be. The staff is nice and everyone seems knowledgeable of their jobs. I was naive enough to believe they could just pop my crown back on however Ideal was very diplomatic and caring in letting me know the issues that they found with my tooth. The only qualms I had is I had to watch Golden Girls while they played in my mouth. Luckily they let me change the channel so I asked if they had the playboy channel, joking of course. They were extremely thorough with saving my tooth however the whole ordeal took 3 hours. While I'm not an expert in teeth I thought the appointment ran long and I left feeling like I got punched in the face by a midget in a "tapout" shirt. Overall, the process was detailed and their work which included numerous xrays remedied my situation. The price was disappointing however that was more due to my crown coming off and having to get another one as I was in Kansas City when I got the last one so the warranty didn't roll over. I believe you can have faith in this practice that they have your health in mind when taking care of you. While I hate going back, I trust them.

Dentist was friendly loved the tv and Netflix to watch however waited 2 hours before seeing the…read moreactual dentist and the price scaling was very overpriced with insurance. Care seemed like you would be in good hands.

I highly recommend Dr. Sanford! My family recently had our checkups, and we received excellent care…read morefrom Jenny and the entire staff. Angel at the front desk is always friendly and helpful, and Kristi does a great job explaining services and answering questions. The office is clean, comfortable, and welcoming. We really appreciate the great care we receive here! -- Patrick Dowley

I have been going to Kohlers Crossing Dental since 2022. The doctor is very knowledgeable and even…read morepicked up my sinus issues on the x-rays. Staff is always very nice and polite.

This is a copy/paste from my GOOGLE REVIEW:…read more As new clients, my partner and I were hopeful about the Dentist at Plum Creek in Kyle, but after multiple scheduling issues and cancellations, we'll be taking our business elsewhere. We originally booked our second cleaning appointments for February 2025 at 5:00 and 6:00 p.m. Closer to the date, we were informed the office had changed its hours and could no longer honor our evening times -- their latest appointment is now 5:00 p.m. This was already frustrating, as most working professionals need providers who offer after-hours care. I considered switching providers then but decided to give them another chance. We rescheduled and took time off work for appointments on 4/23/25 at 4:00 and 5:00 p.m. Taking time off of work means that we both had to request time from our bosses, and then take back those times and ask for different days -- something no boss appreciates, especially on short notice. Days before, my partner received a cancellation text saying the office would be closed entirely that day. I never received a cancellation notice for my 4:00 p.m. slot. I called on 4/14/25 and spoke with Geneva, who explained the dentist had a personal matter and the backup dentist was unavailable. I requested a call back, and Christina (the manager) returned my call -- she's always been kind and professional, and I know this situation wasn't her fault. Christina promptly emailed over our records at my request (she originally sent us our records back in February when I considered taking our business elsewhere but then wanted to give them another chance). Still, as new clients, this is our second cancellation -- and it's unacceptable. At this point, I have no confidence they'll keep any future appointments. We'll be going to another dentist in Kyle that offers more reliable and flexible hours. The Dentist at Plum Creek is a service business, and as such, client service matters. Communication, reliability, and accommodation are essential. Repeated cancellations and a lack of backup plans hurt patient trust and reflect poorly on business operations. My feedback to management: Consider reinstating evening hours to accommodate working professionals. Other providers in Kyle offer appointments as late as 7:00 p.m. If your main and backup dentists are both unavailable, a third option should be in place so patients don't get dropped last minute. For anyone experiencing similar issues, Christina manages the Kyle location and Ankita is a supervisor (email: manager@dentistatplumcreek.com). Before trusting the high reviews here, filter by lowest rating to see the full picture. If this has happened to us twice, I doubt we're alone, but most people don't leave reviews sadly. Time is money -- and reliability from a service provider is non-negotiable.

I personally want to thank Dr French for showing me her true colors and dismissing me as her…read morepatient. I'm glad she showed me her fragile ego that will allow me to go to a dentist who will understand my concerns and address them appropriately. Dr. French removed a tooth of mine that could have easily been saved had she been more diligent in her treatment. I had some concerns with her plans for an implant on the tooth pulled. I reached out to a few specialists who advised me against the plan Dr. French had. I called her to try and address the difference in the plan for treatment. She told me that I am not a good fit for her practice and that I should find a new dentist. Having a tooth pulled is not the most pleasant experience and it left me feeling defeated and just kind of sad, honestly. I hope Dr. French shows more compassion in the future for those who are feeling unsure and maybe even insecure about what they are going through. Teeth are a big deal. Dentists should know this and be empathetic towards how their patients are feeling. Again I want to thank Dr. French for dismissing me as her patient.