This is the office to avoid. My family including my mother, my children, myself, and my…read moregrandchildren have been going here for decades. After my grandchildren's last visit they curtly informed me I had a $250 balance due. This is from 16 years ago. At that time my daughter was having quite a bit of extensive work done there. Then they told me I had a $250 bill. I called my insurance company, United Healthcare, and was told the office never filed. Repeatedly. At the time I went back and forth with Plum Creek who said the claim was denied. Again and again United Healthcare said they never filed that claim. Plum Creek never billed physically or said anything until over a decade and a half later. As such I assumed they actually filed with the insurance and went on. Now, after thousands and thousands of dollars spent in their office I was told I had a $250 balance from 16 years ago. This is after multiple general and specialized care visits, root canals, deep cleanings, crowns, and veneers. Now they pop up and tell me there is a 16 year old $250 balance. Then they had the audacity to "discharge" me from their practice as if I would ever return after that level of ineptitude. The office staff is demeaning, crude, and apparently cannot file insurance. This was regular not Medicaid insurance. The staff talked down to me, was the rudest set of individuals I've ever seen in a purportedly professional setting. They are crude, insensitive, and overall unable to do their basest duties. This is again after my family has spent thousands of dollars in their office I'm hit with attitude and contempt. To top it all off I'm told I'm no longer welcome at their practice as if I'd think about returning after that fiasco. Sixteen years later. One is left to wonder where this supposed debt was all these years. I still live at the same address, have brought my family there for years and suddenly whammo! Please be warned the office staff is incompetent, ruder than life, and plain ignorant to come at someone 16 years later over a bill they could not manage to file with an actual insurance company. Keep your family, your wallet, and your credit safe and avoid these ignorant people like the plague. I'm not stopping with Yelp. I will make sure everyone in Lockhart and online knows the level of ignorance, crudeness, and hostility that office has to offer. In addition, I'll be contacting an attorney as they have been holding onto a "debt" for 16 years.

I've had my teeth cleaned twice a year for years. Today has been 9 months since my last cleaning…read more PCDG didn't call. I called for an appointment. The sweet hygienist met me enthusiastically and asked about my health. I mentioned hospitalization for pulmonary embolisms over a month ago and she required clearance from the MD before she could clean my teeth. When it was determined it wasn't going to happen the day I drove 16 round trip miles for this service, I walked out. I'm perfectly healthy and thought this consult ridiculous.

My husband saw the dentist for an abscessed molar. The left side of his jaw is swollen twice the…read moresize of his right side. THE DENTIST couldn't figure out which tooth was causing the abscess, then suggested extraction and bone graft. When he declined the $1000+ immediate treatment, she went straight to drug seeker mode. No plan for fillings or anything. She told him, in a very accusatory and rude tone, that they won't keep doing refills on antibiotics (he isn't on antibiotics, yet) and they WILL NOT be giving him painkillers. What the heck!?! They were so rude and disrespectful. We won't be going back, and recommend that if you need LEGIT dental work, don't go there.

This was our first visit to Crescent Dental, and will be our last!…read more My wife cracked a tooth on a Friday afternoon, and our regular dentist was closed. My daughter was a patient at Crescent, so we thought we would try them, and a least get my wife some temporary relief until we could see our regular dentist on Monday. It was decided that the tooth needed to be extracted, and so that was done. The wound was bleeding terribly in the office, but since it was Friday afternoon we were rushed out and given a few guaze pads. Once we got in the car to head home, the wound started bleeding even worse. Since we were still in the parking lot, we went back to the office and tried to get more guaze, since by then my wife was bleeding profusely. Once we finally FOUND someone in the office, they gave us like 3 more guaze pads (generous!) and sent us on our way. (Luckily Wal-mart was close by and I was able to buy a couple packages of guaze). Later that evening, the bleeding had still not stopped so we decided a trip to the ER was in order. We found out there, the stitches done by the dentist were not ample to close the wound (an exposed vessel) and it most likely would have never stopped bleeding. Then, for the icing on the cake, a few weeks later my daughter was harassed (both by phone and in person during an appointment) in regard to an insurance question on OUR account! She is not listed as a billing contact, and is not even on the same insurance policy as my wife and I. Why was our billing information disclosed to a family member when WE had not even been contacted about the issue? (which was easily rectified once we were informed of it (second hand)). Needless to say, we wont be coming back, and will not recommend Crescent Dental to anyone.

Dr. Ashley and her team are amazing! They have great bedside manner and quickly build rapport with…read moretheir patients and parents. My son loves going to his appointment because everyone is invested in him as a person and checks in before beginning any procedure. I love seeing a woman of color in position! She is very warm and welcoming. I'm glad we came to The Village Orthodontics!

ZERO stars if I could! Dr Hill is nice but practice has deceptive billing since their 0% interest,…read moreisn't 0% because they actually give a cash pay discount (more info at bottom). His second appointment he had his expander placed and it went great until it was time to make his next appointment. He was supposed to turn for 21 days and come back in 3 weeks for braces and chains, the earliest appointment they had was 7 weeks away! His contract was 18months, at this rate it would take 2.5-3years. So I immediately began looking for another orthodontist to transfer his care. I found another orthodontist around the corner and couldn't be more happy. Turns out he doesn't need braces or chains, he did need a lot more turns than the original 21, and his appliance was loose and was unwinding itself so it is now glued. I cancelled with this office and transferred care, his plan was decreased $2800 and the new office is only going to charge $500 for a retainer at a later point. However when I cancelled no one cared to ask why I had chosen to change care so soon after starting, the office really doesn't care about the patients. I spent the next few weeks trying to get an itemized bill for what they charged me for...turns out there isn't one, they gave me a paper that shows original contract price $4000, discounted to $1200, then a list of all of my payments! No list of ortho's fee, no list price for appliance fee. But when I began looking into bill their 0% interest payment plan ISN'T 0%, they told me my son's care would be $4000 but it was actually $3800 if paid in cash because they have a cash pay discount and then charge 2.87% on the $3800. I would NEVER recommend this practice to anyone!

Forewarning- This practice gives ZERO grace for missed appointments and charges you $50 for even a…read moresick missed appointment, or a missed appointment because your kid has finals! After the third missed appointment without giving 24 hours notice, you're then charged $200 for a missed visit. I've never had a business treat me like this!

It is very unfortunate that Dr. Tessler is having such an issue with keeping people up at the front…read moredesk. We have been going almost a year and had a great experience, until now. The last few times I have been there, a new employee is training. It seems as if they are more worried about just a body filling the position rather than having a knowledgeable worker. We had a very disrespectful "secretary" call and said we missed an appointment. We had not missed an appointment; they had two appointments in their computer. No big deal, right? Should be able to resolve this with no problem. She continued that in no way could their office be wrong and tried to charge me a $50 fee with still no interest in listening to me and that there must be a mistake, but on my end only. Still, no big deal we can work out miscommunication, right? She then proceeded to accuse me of lying and said, "we have spoken to your son's dad and he confirmed today. You must be divorced or something!" Excuse me?!? My husband called a week ago to update payment information using his debit card and was told to come in on a certain day because that is when the financial gal was there. That had absolutely nothing to do with an appointment. Why on earth would she deem her words appropriate. When we went there to confront the situation, we were met by two ladies sitting at the front desk, while other patients and families were in the waiting room, talking about how rude WE were, and things shouldn't be so difficult. I'm sorry but playing the victim card doesn't work with me. I told her that was me and if you had more to say we can talk in a more appropriate setting. I requested to speak to Dr. Tessler and the "secretary" involved. The resolution we received was Dr. Tessler's husband, whom we have never met and didn't even introduce himself, coming out to see what's going on as she would not speak with us. He gave nothing but excuses for the employee and coddled this employee in the back room asking if she was ok. Dr. Tessler walked in and out of that room several times as well. She had time to check on this rude employee but not time to speak to us and apologize. How this situation was handled speaks volumes to me. There is absolutely no accountability, and an apology goes a long way. If we were not so far in my son's current care we would not be returning for another appointment. Not because of the secretary, I'm sure she will be gone soon, but the way this was handled by Dr. Tessler and her husband.

I highly recommend this dental office. They are very gentle and patient with my 5 year old boy so…read morehe loves going to the dentist!

The staff are friendly and competent, but the paperwork is a *nightmare*. Literally, every time we…read morevisit, I have to fill out every single page all over again, and I cannot understand why. I know it must be a logistical nightmare for the office. It is incredibly frustrating to just continue to repeat myself for pages and pages (many of which ask for duplicate information), particularly considering that it's info I just shared six months ago. I really hope someone in charge can figure out a solution to streamline this process.

It took WAYY longer than I thought, staff is straight up rude, my teeth still feel like cement,…read morewould never recommend this dental treatment.

I've been going here for a couple years now. I even moved out of Lockhart area and still get my…read moreappointments here. Everyone from the front desk to all of the staff in the back have been more than welcoming every visit. Amazing quality service. Don't get me wrong gets busy sometimes but they tend to be fast. Nice building, friendly staff, and even a play area for the little ones!

beware-scamming customers-recommending services not needed- and basic services more expensive than…read moremost places

Decided to try a new dentist because my old one was scheduling 3 months out for a cleaning. Oak…read moreRiver had appointments within days. Super clean, nice office, INCREDIBLY friendly people. Zero judgment about my long-past-due cleaning (oops!) Rebecca and Javi were my hygenists for cleaning and then a crown and sealants, they were both warm, friendly, made sure I was comfortable. Dr. Golwala was excellent, made sure I understood what she was doing, patiently answered my questions. I am so pleased, and happy to go back.

I visited castle dental today was very please with Justine who cleaned my teeth. Also with the…read morelady at the front desk. The lady that did the xrays was very pleasant too. Someone else was not very kind and people friendly.

these guys absolutely suck. rescheduled me THREE TIMES since January because they lost their…read morehygienist. you'd think they'd find a replacement 5 months later but obviously if no real dentist wants to work here, why would i come here? No flexibility, and everytime THEY call ME they're always so rude. STAY AWAY