Today I had a cleaning done, last week I had an extraction done. Both experiences were great. The…read morehygentist and the dentist are very friendly and make you feel comfortable with every procedure. They explain in detail the game plan to get my pearly whites back on track. Every single Dental Assistant is so nice and funny. They also have a discounted rate for new patients. They are now my go to for dental work.

The dentist gave me eight injections for a procedure on my tooth. This put me into an epinephrine…read moreoverdose. The staff did not help me, just waited for the reaction to subside. The dentist punctured my tongue during the procedure. Worst dental experience I have ever had.

I've been going here for a couple years now. I even moved out of Lockhart area and still get my…read moreappointments here. Everyone from the front desk to all of the staff in the back have been more than welcoming every visit. Amazing quality service. Don't get me wrong gets busy sometimes but they tend to be fast. Nice building, friendly staff, and even a play area for the little ones!

This office is a joke. I have scheduled here for my check up and cleaning. I was surprised when…read morethey told me they were done, without the cleaning or any explanation. I was sent to a room to go over the care plan, which is where there were fees for crowns on a lot of teeth that didn't make sense, I have since received a second opinion and only needing one. The next issue is that I asked about the cleaning and was told that the cleaning was going to be a fee because it was a deep cleaning. Which I did agree to that. But the fee was only $14 and they wanted me to pay $50 to schedule the appointment. They said that is their standard fee for scheduling outside of the exam. Keep in mind, I scheduled with it in mind they were completing the cleaning that day as they always did. I told them I didn't think that was okay. I attempted to get a cleaning elsewhere but was told that since I already had the exam, they would have to charge me full price because the exam was required for the cleaning. Since I already had the exam, my insurance wouldn't pay for another one for six months. I scheduled my next appointment with Family Smiles of lockhart to give them another chance. When I scheduled, I specifically told them I need to do the cleaning that day and was scheduled for a day the scheduler told me a hygienist would be in office. I show up for the visit, and they complete the x-rays, the nurse said they will do the exam, I asked about the cleaning, which she said I wasn't scheduled for a cleaning, the dr had to complete the exam then decide if he would do the cleaning or if I needed to reschedule. At this time, I told the nurse I was done and would not continue the exam because I already knew I needed to get the cleaning done with the hygienist. I also told them I couldn't keep rescheduling and it wasn't right for them to charge $50 for additional appointments when I already had one made. She said the fees changed and it's no longer $50, but 25%. Oh great, so still charging to set up an appointment that shouldn't need to be set up if they would complete the treatments that are scheduled. I will never go back here and will make sure anyone I know, avoid this office. I already found one that I'm happy with who listen and don't money gauge people. They used to be good, I stopped going for a while due to moving too far away, but now I'm back in the area, and I'm not sure if the management changed or what, but it's crap now. They don't care about their patients, just charging them. What about people that can't pay these extra fees? I guess they can't make appointments to get care.

This is the office to avoid. My family including my mother, my children, myself, and my…read moregrandchildren have been going here for decades. After my grandchildren's last visit they curtly informed me I had a $250 balance due. This is from 16 years ago. At that time my daughter was having quite a bit of extensive work done there. Then they told me I had a $250 bill. I called my insurance company, United Healthcare, and was told the office never filed. Repeatedly. At the time I went back and forth with Plum Creek who said the claim was denied. Again and again United Healthcare said they never filed that claim. Plum Creek never billed physically or said anything until over a decade and a half later. As such I assumed they actually filed with the insurance and went on. Now, after thousands and thousands of dollars spent in their office I was told I had a $250 balance from 16 years ago. This is after multiple general and specialized care visits, root canals, deep cleanings, crowns, and veneers. Now they pop up and tell me there is a 16 year old $250 balance. Then they had the audacity to "discharge" me from their practice as if I would ever return after that level of ineptitude. The office staff is demeaning, crude, and apparently cannot file insurance. This was regular not Medicaid insurance. The staff talked down to me, was the rudest set of individuals I've ever seen in a purportedly professional setting. They are crude, insensitive, and overall unable to do their basest duties. This is again after my family has spent thousands of dollars in their office I'm hit with attitude and contempt. To top it all off I'm told I'm no longer welcome at their practice as if I'd think about returning after that fiasco. Sixteen years later. One is left to wonder where this supposed debt was all these years. I still live at the same address, have brought my family there for years and suddenly whammo! Please be warned the office staff is incompetent, ruder than life, and plain ignorant to come at someone 16 years later over a bill they could not manage to file with an actual insurance company. Keep your family, your wallet, and your credit safe and avoid these ignorant people like the plague. I'm not stopping with Yelp. I will make sure everyone in Lockhart and online knows the level of ignorance, crudeness, and hostility that office has to offer. In addition, I'll be contacting an attorney as they have been holding onto a "debt" for 16 years.

I've had my teeth cleaned twice a year for years. Today has been 9 months since my last cleaning…read more PCDG didn't call. I called for an appointment. The sweet hygienist met me enthusiastically and asked about my health. I mentioned hospitalization for pulmonary embolisms over a month ago and she required clearance from the MD before she could clean my teeth. When it was determined it wasn't going to happen the day I drove 16 round trip miles for this service, I walked out. I'm perfectly healthy and thought this consult ridiculous.

My husband saw the dentist for an abscessed molar. The left side of his jaw is swollen twice the…read moresize of his right side. THE DENTIST couldn't figure out which tooth was causing the abscess, then suggested extraction and bone graft. When he declined the $1000+ immediate treatment, she went straight to drug seeker mode. No plan for fillings or anything. She told him, in a very accusatory and rude tone, that they won't keep doing refills on antibiotics (he isn't on antibiotics, yet) and they WILL NOT be giving him painkillers. What the heck!?! They were so rude and disrespectful. We won't be going back, and recommend that if you need LEGIT dental work, don't go there.

This was our first visit to Crescent Dental, and will be our last!…read more My wife cracked a tooth on a Friday afternoon, and our regular dentist was closed. My daughter was a patient at Crescent, so we thought we would try them, and a least get my wife some temporary relief until we could see our regular dentist on Monday. It was decided that the tooth needed to be extracted, and so that was done. The wound was bleeding terribly in the office, but since it was Friday afternoon we were rushed out and given a few guaze pads. Once we got in the car to head home, the wound started bleeding even worse. Since we were still in the parking lot, we went back to the office and tried to get more guaze, since by then my wife was bleeding profusely. Once we finally FOUND someone in the office, they gave us like 3 more guaze pads (generous!) and sent us on our way. (Luckily Wal-mart was close by and I was able to buy a couple packages of guaze). Later that evening, the bleeding had still not stopped so we decided a trip to the ER was in order. We found out there, the stitches done by the dentist were not ample to close the wound (an exposed vessel) and it most likely would have never stopped bleeding. Then, for the icing on the cake, a few weeks later my daughter was harassed (both by phone and in person during an appointment) in regard to an insurance question on OUR account! She is not listed as a billing contact, and is not even on the same insurance policy as my wife and I. Why was our billing information disclosed to a family member when WE had not even been contacted about the issue? (which was easily rectified once we were informed of it (second hand)). Needless to say, we wont be coming back, and will not recommend Crescent Dental to anyone.

I called to make my baby the first dentist appointment. I made sure to ask ho much the appointment…read morewas going to cost and then the day of and only 1 hour and 20 minutes before the appointment did they call to say that they messed up and now its double the price so I made them look up our dental insurance plan which they claim was inactive but I went ahead a canceled since by the time they told me that I either had to leave or not go and so I called someone else in town and guess what they found the insurance for dental to be active. If you wanted me to cancel and use someone else just say it.

Simply awful! I made an appointment for a flu shot over the phone, and when I showed up for my…read moreappointment they tried to convince me I never made an appointment. The receptionist tried to make me feel stupid by telling me maybe I had made an appointment with another office. I am %100 sure that was not the case. They went as far as telling me that I had made an appointment to give them my information. Really!?!? Steer clear of this place at all cost.

Excellent experience with this office and their staff…read more Since I completed all my documentation online the previous day, I was able to check in and taken to the back within minutes. The rooms are clean, well lit, and situated with modern equipment. They let you choose what Netflix movie to watch (careful to choose a laughter filled comedy with your mouthful). It was first appointment with this office, so it was extended, but the digital, full mouth scan was useful for ordering a night guard. No gooey mouth-mold for me! The hygienist, dental assistants, and even billing folks were all outgoing and friendly. The dentist was gregarious and thorough, and I feel that they really care. Our whole family is now going to this office.

What a fun place to get a cleaning! The facility is CLEAN like brand new clean. The staff is…read morefriendly and caring. They work to get to know you and make a lot of strides to ensure your comfort. They do a lot of initial steps without explaining what they're doing, so that could improve. They did try to get me into Invisalign on my first visit. They did have a good explanation and they were very easy about me saying no thanks. I changed from Kyle Parkway because of my insurance but I'm not at all unhappy with the change. I felt well cared for start to finish.

I was initially hesitant to book here because of the mixed reviews I saw across different…read moreplatforms. However, my husband, who is a retired and fully disabled veteran, was referred to this office by the VA for local dental services. They are one of the very few, if not the only, providers in the area who coordinate with the VA, allowing veterans to receive care without having to drive to Austin. After his positive experience, I decided to schedule an appointment as well. We both saw Dr. Matthew O'Neil, and I almost hesitate to mention his name only because he was so phenomenal and don't want to share. He was kind, professional, and had an excellent bedside manner. He asked thoughtful questions and provided clear, thorough answers to everything I asked. A staff member, either the office manager or benefits coordinator, also met with me and walked me through a detailed cost breakdown on an iPad. She explained what my insurance would cover, what my out-of-pocket costs would be, and gave me the flexibility to prioritize or decline any services. She was incredibly kind and made the entire process feel comfortable and pressure-free. In the end, I chose to move forward with all recommended treatments because the pricing was comparable to other providers in the area, and I felt very confident in Dr. O'Neil's expertise. Today, I had two fillings, three crowns, and a deep cleaning completed under IV sedation, as I have a serious fear of dental procedures a local anesthetic is hit or miss for me. My appointment began within 5-10 minutes of arrival, and so far I've experienced little to no pain. The customer service has been outstanding. I'll be returning in two weeks to have my crowns placed, and based on my experience so far, I feel very reassured about my decision. Highly recommend!

The Dentist and Hygienist are wonderful. The front desk is atrocious, lts been a while since I've…read morehad customer service this bad. As long as you dont have to deal with the front desk it's great!!

As a working mom, I need three things from my child's providers: kindness, collaboration, and clear…read morecommunication. After a year of orthodontic care for my sensory-sensitive son, this team has consistently delivered all three. Dr. Tessler coordinated directly with my son's dentist, making treatment planning seamless and allowing me to focus on supporting my son's anxiety instead of managing logistics. Kassie and Lupe showed exceptional patience, empathy, and gentle communication, helping my son feel safe and respected. This is a busy office, but that reflects the quality of their care. I'm incredibly grateful for this team and highly recommend them.

Forewarning- This practice gives ZERO grace for missed appointments and charges you $50 for even a…read moresick missed appointment, or a missed appointment because your kid has finals! After the third missed appointment without giving 24 hours notice, you're then charged $200 for a missed visit. I've never had a business treat me like this!