Good: Hygenists Bad: Everything else! Corporate dentistry…read moreisn't about patients. Avoid this chain. I've had multiple appointments canceled without notice or a call. They are hard to get on the phone also. When I show up after taking time off from work, all they do is reschedule. I called corporate in December, after the 2nd time it happened. They said they'd have someone call me. I finally got a call from the office manager in late February after calling corporate and the location again. When I called to schedule a new appointment (this is still from what I was supposed to have done in November), I was told that I'd have to have a totally different service since I hadn't been seen in 6 months. Um, it was 6 months because they kept canceling.

Billing and communication is terrible. The experience here left my husband with unfinished work due…read moreto non-transparent billing and process. I wish we found out more about them before we made an appointment. They are not BBB accredited and we found out they have a lot of bad reviews and experiences on FB from individuals and groups! Would not recommend.

Regardless of what people on this app say I don't agree letting anyone under 18 to give reviews…read more Anyway something I said on Google Maps: I have come to this dental office to fix my entire mouth what I thought was unrepairable. Instead all of my teeth were restored with fillings and my cavities were removed and replaced by crowns and a cracked tooth taken out. Tho I was awake for every appointment I was very comfortable of course besides the cracked tooth removal. Regardless this building has excellent doctors and staff that assist them. Strongly recommend everyone try to get the best quality help possible if you have problems like I had these people are more than capable of helping.

Avoid this company at all cost. They indulge in high pressure tactics. They push you to have deep…read morebelow gum cleanings that are very expensive and are not even necessary. They are overpriced and unscrupulous. Walk away and find another dentist. Avoid a $2,000.00 mistake that I made!

Was recently booked for a dentist appointment to fix a broken permanent crown. Was told that the…read morenearest appointment to be seen was a week from when I called. The morning before my appointment I received a call to confirm the appointment. Then LITERALLY that same evening I received a text saying that my appointment was cancelled an was informed that the next available appointment was a month away. I cannot recommended this dentist office to anyone as this is the SECOND time this has happened to me here. Not to mention I scheduled time off from work just to have Aspen Dental waste my time. This is truly unacceptable!

16 Oct 2025 - Today Aspen Dental calls me at 8:24am. I was told that a legal representative of…read moreAspen Dental, the dentist involved and the Office Manager were listening in the conversation (so therefore there is a recording of the phone call in Aspen Dental offices somewhere) 'The conference call was to inform me that: of the $815 paid (for giving me tooth and sinus infections) for their dental work, Aspen Dental was going to refund $326.20 for the tooth repair. To which I ask "where is the $400 charge? The Operation's Manager replied "OH that was for the teeth cleaning, ($487.80). I got furious as I KNOW THAT I DID NOT NEED A CLEAN UP as I clean my teeth every 4 months as my dentist ledgers can prove. I have forgotten this detail until this moment. I was lie to and I had let it go because I was traveling for 2 weeks the week after and did not want a tooth ache while traveling. My reply was, very vocally: "YOU TOLD ME THAT IN ORDER TO FIX THE TOOTH, I NEED A TOOTH CLEANING". At this point someone in the group said in the conversation, very consecutively and quick: "OK, OK, OK (like telling me: "ok, ok, ok shut up, I do not want this in the phone recording" that we are having, just my feeling of the situation) we will refund ALL the money, but you have to come to Aspen Dental sign a release "in case that you want to come back to Aspen Dental." I cut the person off and told the person screaming, "There is no way in hell that I will go back to Aspen Dental, ever again". At This point, I was REALLY fuming with Aspen Dental. Aspen Dental got me a tooth and sinus infections for $814 and it was trying to keep the $487.80 for causing this tooth infections (no regard for patients health here), that other dentist later had to look over and correct their abandonment in a patient and with the help of heavy antibiotics and pain medications. I told Aspen in this phone call that: "I WAS NOT GOING TO NOT SIGN ANYTHING "and hung up the phone on them. Aspen called back immediately but I refused to answer as they just showed me their true colors in this move. What follows to this is the text that I sent to the calling number in the conference call from Aspen Dentalxxx-1130, a few minutes after their telephone call refund offer on Thu 16 October 8:26am in which Delta Dental offered me to refund $336.80 ["After Aspen Dental tried to weasel its way out of refunding the $400 that made me pay for a tooth cleanup before fixing the tooth, a clan up that I did not need as I clean my teeth every 4 months Aspen dental. Dental showed its "true colors". Thank you for the enlightenment.

I wanted to give praise to the dentists, and office manager Ms. Sumaya. Both dentists were…read moreprofessional and knowledgeable. They took care of my dental needs one issue at a time. I love their customer service and patient care service. I feel that I received top notch care to the fullest every time I had dental work done. The hygienist was just as amazing and made sure I understood the plan of care as I was being treated by her. Her customer service was exceptional as well. I want to really highlight the office manager Ms. Sumaya because she is the face of the company. I strive on exceptional customer service from the front office, prior to even seeing the providers. She was the first one I met and it has always been a pleasure. She is sweet, caring and sincere. Before leaving, I was never confused about the billing process and charges. Each time I go, I look forward to seeing her beautiful smile that's inviting. Coming from Alaska, I ran across rude customer service in Macon and wasn't used to being treated less in a professional aspect but at the Macon office, you are sure to be treated with respect and get the best care from the providers. I really wish I had remembered the providers names, including the hygienist. Thank you, Team

I had an extraction done and it was horrible, the injection did not work I told her and she kept…read morepulling though I was screaming in pain, my mouth hurt for the longest time, I started getting bad reviews from others who had gone to Aspen, I just wish I had known before I put myself through this pain.

On Thursday, Jan 29, I called to make my appointment at the Stockbridge location because I had a…read moretoothache for the past two days that was only getting worse. I was told that they could accommodate me with an emergency appointment for the next day at 09:30. I arrived at 09:15 am so I could complete my paperwork. The woman at the desk was on the phone as I signed in and I sat down. About 50 minutes later she acknowledged me and gave me the tablet to complete the questionnaire. I didn't get called to the back until 11:50. The woman took my x-rays and placed me in the room. The dental hygienist came in and evaluated me. I waited another 30 minutes for the dentist to come in. The dentist came in. Dr Redding. She was hurried, ragged, and unprofessional in her appearance and attitude. She was accompanied by the office manager. She looked in my mouth and after poking me hard with the metal instrument she said she was going to refer me to an endodontist. She seemed annoyed that I complained of pain at the surrounding teeth around the tooth that she could clearly see that I lost a filling and was causing me pain. "Well, which tooth did you say it was hurting you?" I pointed to the tooth that I thought was cracked because I could feel it is irregular. I couldn't see a filling was missing. She said she would give me pain medication and an antibiotic. First, I didn't want pain medication. I wanted the cause of the pain to be taken care of whether the cavity be filled or the tooth pulled. Second, I had no medical need to be placed on antibiotics. I don't have an abscess, infection, or heart disease. Third, she never asked if I wanted to have root canal and a crown done. When I asked her if this is what she called "Emergency" care, she made up some story about the pain could be coming from the tooth in front of the tooth that is causing my pain. That tooth had previously had root canal completed and how can the pain come from the crown which no longer has any nerve endings? How could that tooth cause pain? Then they both told me to wait in another room so the office manager could "check me out and give me an estimate of my cost". All I wanted was a copy of my x-rays so I could go elsewhere to be treated for my pain. After another 20 minute wait, the office manager had the nerve to print a copy of my "x-rays" from the printer in her office. I even told her that she wouldn't look my in my eyes when she spoke to me because she knew that what they were doing was wrong. This was the most frustrating and unprofessional experience I have ever experienced in a so called professional office. The place was filthy and floors looked like they had never been swept or mopped. I have attached pictures of the filthy floors that I took while waiting the long wait. All I wanted is copies of my x-rays so I could go to a real, professional dentist that practices real dentistry and not rip off artists. My whole morning and part of the afternoon was wasted in that office when I could have actually received help. Never ever again. Would not recommend this place to a dog. When I tried to call and complain, I was hung up on twice by corporate. Then sent an email and when I tried to reply to the so-called regional manager Sara.davis@aspendental.com, my email was sent back as "undeliverable". What a joke.

Extremely friendly, helpful and professional staff, the space was spotless, and I loved how they…read moreexplained everything to you every step of the way regarding your service quality of care was top tier I would definitely recommend him be back.

Great experience and I do recommend them. Friendly faces…read more Office manager Jacky Dental assistant atifa Dr K. They will take good care of you. ​

I've been a patient at this location since March of this year. I was treated May 5, 2026 for an…read moreoral surgery completed by Dr. Hall and his team. This was also my first oral surgery ever. The procedure was quick and I was notified there was a 10 day healing process and I would most likely not be able to work. My jaws were swollen, gum hanging which was all normal due to the surgery. Due to me being out of work for over a week my HR notified me that the dentist office would have to fill out an FMLA paper stating the procedure and down time.We faxed the paperwork over Tuesday on May 12 only to say they weren't receiving it. I had to call back the next day to find out they didn't receive it because no call was made to me. I notified them everyday it was for my job so I can KEEP my job and still get paid because I do have bills as well. We sent it over and over again and Friday May 15 was the final straw. I was able to send it to the front receptionist and she immediately received it and forwarded it to Dr. Halls team. I was notified by Tiffane( after i contacted her myself again) that his team stated they aren't able to fill it out. It states on the GADOL (Georgia Department of Labor) " Yes, an oral surgeon can fill out FMLA (Family and Medical Leave Act) paperwork. Under federal guidelines, the Department of Labor classifies dentists and oral surgeons as authorized "health care providers" eligible to certify medical conditions for leave. I don't understand why he isn't able to nor have I been getting the proper treatment. I paid my money like everyone else and unfortunately I'm only 24 years so I do have a long working history ahead of me. All I want is to be able to go back to work but I can't until I receive this. I DO NOT RECOMMEND. I canceled my treatment plan and do not plan to go back.

Small dental practice in Decatur with free parking in the back. First time I had been here now that…read moreit is run my Dr. Levine. Truly a phenomenal experience from start to finish. Didn't have to wait long for my appointment and everyone was pleasant and professional. The dental hygienist that saw me was Lynne and she was very personable and did a great job cleaning my teeth. Barely felt a thing and was done in under an hour. Dr. Levine was also exceptional, and did a great job explaining everything. Under Dr. Levine's management they have a variety of new tools like a 3D scanner as well as other treatment options that they didn't have before. If you need a dentist in Decatur this is definitely the place I would recommend.

I recommend this dentist and all that work in this dental practice. I was referred to Decatur…read moreFamily Dental by a neighbor. The office is 300 feet from my home in Decatur. Dr. Levine is highly skilled, has all of the newest dental tools for general dentistry and is in close contact with dental specialists, which I had the unfortunate opportunity to have to use. I cracked a crowned molar that was not able to be saved. We are in the process of growing bone to hold future implant. She does it all and knows dentistry. I know because I am the kind of guy that (interviews) get into their history. She is well seasoned. Great Dentist, Great Office and Great Staff.

Asp dental had quick service, very detaile. everyone from the front desk, to my hygienist and the…read moreoffice manage. They made sure my needs were met and I was informe.

I would go to a dentist out of network just to avoid this place. I got an exam here because I knew…read moreI needed a deep cleaning (been years since my last cleaning).... First off, I've never been to a dentist that didn't do an exam and cleaning same day, well they don't, they did the exam and then scheduled a "deep cleaning" for a future date.... Second, they couldn't get my blood pressure right but I can confidently tell you it's because they didnt have me sitting correctly to take blood pressure, I wasn't comfortable. Third, they roped me into opening a care credit card because they said after insurance the cleaning was still going to cost me $1800. Well I had the discernment to sit and think before having the deep cleaning that would have cost me $1800 and canceled before the appointment because my insurance covers 100% of preventative and restorative services with a $25 copay. Went to Pine Mountain Family Dentistry and paid my $25 copay and got my DEEP CLEANING that my insurance COVERED 100%. They also didn't take my blood pressure before doing the cleaning, and now that I think of it no dentist has except for my root canal and my wisdom teeth removal so i dont know that was weird too. So i dont know WTF they were charging me but I'm glad my intuition kicked in because I was going to schedule my husband too and they probably were going to do the same thing to him. Would have gotten $3200 out of us, on top of what they would have gotten from our insurance.

At the moment I have been waiting on for them to work with my insurance to straighten out the cost…read morethat I am supposed to pay. After I went to them I found out that a doctor signed off of my service which was not in Humana network. Now I have to suffer and not get my partial until they work it out with Humana. Meanwhile I am waiting until they straighten out the issue. It has been a month and two days of my service and I still haven't heard anything. I went by their office and they said they were waiting to hear from their company. Until I hear from them the charges are on me and I have insurance. They said this isn't my fault, which I agree. I wouldn't know which doctor is out of network with Humana. It is their job to let me know. Why would I pay out of pocket when I have insurance. I been with Humana for years and never had this problem.

Update: Almost half a year later and I'm still receiving bills for a service that was never done…read more.. You have a signed consent on file to pull the "Medical Records" which would prove the service was never done.... However rather than help your patients you rather not. Must be terribly daunting. I truly sympathize with you If only we could all collect money for a service never rendered. Happy Holidays!!~

Dr. Martindale and his staff are always top notch in their work. They care about their work and do…read moreall they can to make sure you are at ease during procedures. I have personally used 6 dentists in my life and Dr. Martindale is the fastest at getting the job done and when he numbs you up............you are NUMB!! Lol. Great dentist, highly recommend!!!

I am very pleased with my dental experience at Dr. Martindale's practice. The staff is friendly,…read morecourteous and professional and visits are thorough with timely processes. Dr. Martindale and his dental hygienists have been keeping my gums and teeth healthy and beautiful. I would recommend his practice to anyone; especially if you expect high levels of customer service, cleanliness and professionalism.