Sadly, we required end of life services for our dog. The staff were absolutely amazing. I called…read morebefore coming in, which wasn't a requirement, but the front desk sent an online registration form so that we didn't need to wait long when we arrived. Upon arrival, the staff greeted us at the door and escorted us back to a comfy room with a couch so we could sit comfortably with our fur baby. Since this was our first time going through the procedure, the entire process was explained in detail. They also gave us all the time we needed to say our goodbyes. Finally, we received a beautiful card in the mail signed by the staff which was so thoughtful and meant a lot to our family. Our hearts are still heavy but the staff at VEG ER made the process bearable. We are so thankful for their big hearts.

I never would I have thought that I would have the experience I did at VEG when I had to bring my…read moreother dog in who had unexpectedly passed at home after his primary vet had closed for the day (Thursday 4/23/26). I regret not taking him to any other emergency animal hospital for his end of life purposes. I called the Georgetown location initially as I was in a state of panic (he was ten plus years old, I adopted him in December 2025 knowing he had a heart murmur and was also deaf. He was brought to DC by who saved him from a kill shelter and he was very loved) as he had simply collapsed on the dining room floor and passed away immediately - traumatizing to say the least. The woman who answered my call at the Georgetown location was helpful and she gave me the phone number to the closer location to me - H Street. Once we arrived, I called the phone number to let them know we were there as we needed assistance getting him inside (they were aware of this and instructed me to call upon arrival). I was outside of the door watching my phone call go unanswered as my mother, a retired vet tech, and brother-in-law waited at the car with my deceased boy. After a dozen rings, my call was answered and they informed me they would get a stretcher and meet us outside. They were prompt in getting him from the car without any further communication. I followed them into the building and they took him into a room and immediately left. I sat there with his body wrapped in a blanket on the table/stretcher until another person came in. I was handed a clipboard and told to fill out the paperwork and once complete, to ring the bell and they would come back in. There was NO introduction. No asking of his name or what had happened. No care whatsoever about who he was or how he passed. I, devastated and distraught, offered a bit of his story up and it was dismissed rather quickly. The paperwork was taken and I was told to go up front and pay. My dog was left there in a blanket on the table like a heap of garbage. Nobody, not one person, introduced themselves to us. Not a single person took the time to show any sympathy or interest in us or my dog. They never uncovered him to take a look, they never touched him, nothing. Not a single person took the time to explain anything or offer any kind of condolences. It was the most ingenuine, harsh, impersonal and downright disturbing experience I have ever been a part of. The hospital had doctors on the floor and no other animals were in sight. I am not saying that there weren't any present or that there weren't vets and/or vet techs tending to other patients - but I am saying that there was absolutely no reason whatsoever that my dog and I received little to no attention or interest. The entire thing from the moment we walked in to the minute we left was no more than 10 or so minutes. It was disgusting. Furthermore, in ALL of the times I have had to take my past dogs in for their end of life moments to various other emergency vets, I have always received, at the very least, an email or automated text offering condolences on the passing of my animals. All were always followed by a card or note of some sort. I chose the communal cremation, as I always have, and am extremely disappointed in the lack of follow up after trusting VEG with my boy at the end of his life - which was not much to expect given the horrible and disturbing experience I had when choosing VEG for my dogs end of life cremation and carry. This is not the place to go if you want someone to care. It was nothing more than a monetary gain for them and it was truly disheartening and extremely upsetting in every way. I will never recommend VEG to anyone - not for primary care nor end of life services and I can certainly guarantee that I will be in touch about my experience with the right people and organizations in an effort to prevent anyone else from having to say goodbye to their beloved pets the way I had to at VEG. I am unwell over the entire experience and I will be very vocal about it to the right people. I discourage anyone from choosing VEG.

This clinic is amazing - if you have any kind of emergency with your pet, do not hesitate to bring…read morethem to VEG. The ENTIRE staff is incredible; they keep a surprisingly calm environment, they exude the deepest empathies, and they'll explain repeatedly without judgement. This place has an outstanding open-door policy where they don't restrict visiting hours, EVER. We could've stayed through the procedure (bedside, no less!), we could've spent the night if we felt so inclined; I saw another pet-parent IN the crate with his dog. These hard-working folks understand what pets mean to people, and you can tell from their gentle care of both the animals AND the humans. They saved my cat's life, and I'll forever sing their praises. Parking around M street can be abysmal. They $10 validate a nearby garage.

Our 13yo Italian greyhound was in distress at 3.00 am and received the best of care from the team…read moreat VEG ER Georgetown, especially Dr Ashland Roquemore. Thank you so much.

I cannot say enough good things about our experience today. My dog is extremely anxious at the…read morevet--every visit over the past four years has been stressful for both of us--so I walk in bracing for the worst. Today was completely different. Honestly, it felt like a dream. From the moment we arrived, the team was so intentional about creating a calm, supportive environment. Lead nurse Zephyr was incredible--so patient, gentle, and intuitive. He took the time to read my dog's cues, move at her pace, and make her feel safe. You could tell he truly cares and has a gift for working with anxious animals. Dr. Devine was equally amazing--kind, reassuring, and incredibly thorough while still being mindful of my dog's stress level. Nothing felt rushed, and every step was explained in a way that made me feel completely at ease. For the first time ever, my dog wasn't panicked the entire visit--and that is saying everything. It was hands down the best veterinary experience we've had in four years. I'm so grateful to have found a team that not only provides excellent care but truly understands how to handle anxious pets with compassion and skill. Thank you for turning what is usually a stressful ordeal into such a positive experience. We will absolutely be back

Bond Vet at Logan Circle is the only place I've ever seen where pets are pawing and waiting for the…read moredoor to come inside the vet! They have amazing complimentary treats at the front that welcome each pet with a tasty bite before their appointment! Each exam room has so much space, my pets never feel too caged in ever and they can roam in the room while I'm speaking to the doctor. Dr. Parry and Dr. Devine make every visit so special and informative! Bond Vet covers routine visits and urgent care which is amazing especially with their hours being 10am - 8pm, way longer than normal vet hospitals. I will ALWAYS bring my pets here!

Friendship Heights Animal Hospital at 5025 Wisconsin Ave NW has been incredible for our dog, Oscar…read more He had cancer surgery and a lipoma removed from his rear leg, and the entire team took care of him with so much skill, compassion, and genuine kindness. When he later developed an infection (entirely our fault for using the wrong size cone), they were amazing every step of the way--responsive, reassuring, and always willing to see him immediately whenever he had a setback. You can tell everyone there truly loves what they do and cares about the animals as if they were their own. We chose Friendship Heights based on their outstanding reviews and even though we were driving 45 minutes to an hour from Alexandria each way, we would make that exact same choice again without hesitation. Oscar is doing great now, and we are so grateful to the entire team for getting him through all of this. If you're looking for a place where your pet will be treated with expertise and heart, this is it.

A woman who identified herself as "Kayla" refused to interrupt the appointment so that the owner of…read morethe dog could speak to the veterinarian (kindly taken by the owner's relative). I am speechless. This is absolutely unprofessional and detrimental to the health and well-being of the animal they are being so handsomely paid to take care of. Why would they refuse to interrupt the appointment so that the owner could convey information critical to the dog's current health situation? When I asked to speak to Kayla's supervisor, I was advised that he, Ryan, was in a meeting. We thought that Friendship had fixed their administrative personnel problems. Clearly, we were wrong. We will be evaluating other veterinarian establishments.

A few hours after receiving her rabies vaccination, we noticed that our chihuahua, Tammy, was…read morehaving a serious reaction. Her snout began swelling rapidly. Since our dog's primary clinic had already closed for the day, we urgently needed emergency care. We started calling around but had difficulty finding a veterinarian in Alexandria who could see us right away--until we reached the Veterinary Emergency Group at 4525 Duke Street. From the moment they answered the phone, the experience was exceptional. The staff member who took our call immediately reassured us that Tammy could be treated and calmly instructed us to bring her in right away. That reassurance alone meant a great deal during what was a very stressful moment. When we arrived, Dr. Rohan Shah saw Tammy immediately and began treating her without delay. His professionalism, calm demeanor, and clear expertise were incredibly reassuring. He and the entire staff treated Tammy with urgency, compassion, and genuine care, while also taking the time to explain what was happening and what they were doing to help her. Thanks to their quick action and outstanding care, Tammy was in the best possible hands during a frightening situation. The level of professionalism, kindness, and efficiency we experienced was truly remarkable. I cannot recommend the Veterinary Emergency Group highly enough. If your pet ever needs urgent care, this is absolutely the place you want to go. Frank K.

Early this Sunday morning I brought my 19-year-old cat, Mr. Gorgeous, to be euthanized. The…read moreveterinarian, nurse & technician could not have been more sensitive & comforting. I wish I could remember each of their names, but was just too upset to remember. The environment & private rooms are deeply calming. I very much appreciated being greeted immediately at the door when I arrived. My deepest thanks during an immensely painful time. I believe these people have some of the hardest jobs imaginable. I just want to salute & acknowledge their spiritual & emotional strength. You will always be remembered for the kindness & solace you gave me & my Mr. Gorgeous.

Man it's so difficult to have to take your pet to an ER but if you're able to stay with your pet…read moreduring the entire experience, it's well worth it. I unfortunately had to take two pets to the ER on two separate occasions and the staff is compassionate and very very accommodating. If you have the need to go between South paws and veterinary emergency group I would pick the ladder. Still expensive, but it puts you at ease being with your pet during whatever procedure they have to have

10 stars! I'm a helicopter dog mom, and when my dog started having an issue with her backside, I…read morepanicked a little. I called this practice and they immediately connected me with a vet to talk through her symptoms. They suggested I bring her in just to be safe. When I arrived, I was checked in right away and even offered a drink or snack. A doctor quickly came out to make sure nothing was urgent, and after about a 20-30 minute wait we did a full exam. The team was so patient and kind--consulting with each other, keeping me with my dog the whole time, and making sure she was comfortable throughout. Thankfully it ended up being full anal glands and some irritation. They took care of it and gave me guidance on meds (which I already had on hand). Checkout was the biggest surprise: only $205, which feels incredibly reasonable for Northern Virginia. The clinic was clean, organized, and calm, and it was obvious the pets there were genuinely cared for (even the ones in cones having a rough day). For a stressful night, this place made it a really good experience.

The staff and Dr Moncur especially, took the time to explain everything that was going on with…read morePixie and what was needed. They were empathetic and caring from beginning to end. Even the doctor that was on duty the next morning was great. We were seen pretty fast even though there was a critical case ahead of us. There were no hidden fees and the final bill was a little less than they estimated. I highly recommend and can't thank the entire team enough for the care they gave Pixie

When my cat started passing blood, my regular vet specifically recommended that I immediately go to…read moreApex Vets and I was glad for their advice. Parking couldn't be easier and everyone at the front desk was very polite. I was relieved that there was absolutely no wait to have my cat seen. They were able to run initial tests onsite and prescribed antibiotics. Great experience and I will definitely recommend to my friends if they ever have a pet emergency.

Best 24-hour animal hospital I've found so far…read more The front desk staff were excellent, especially when you're arriving in a panic during the middle of the night. My mom and I rushed in with her cat after she thought he might have had a stroke. The staff quickly spoke with us at check-in and explained the process: they would take him to the back exam area first to evaluate him. If he was stable, they said the wait time to see the doctor would likely be around three hours. We were taken to a room shortly after arriving and ended up waiting about three hours before seeing the doctor. Since we were waiting that long, we assumed he had been determined to be stable, which helped ease our minds a bit. The staff did offer us something to drink, and the front entrance being locked at night definitely makes the place feel safer during late hours. One small improvement I would suggest is checking in periodically with people waiting in rooms, especially during longer waits like ours. Even a quick update after an hour or two would go a long way in helping anxious pet owners feel reassured. Another tip for visitors: keep your exam room door closed if possible. We left ours open because we were seated right across from the exam area, but we could hear several emotional moments from other pet owners, which made an already stressful situation feel even heavier. While waiting, I looked up some of our cat's symptoms and saw that they could align with feline vestibular syndrome (cat vertigo), especially since he had received flea medication about a month earlier. Reading about that possibility helped calm us down while we waited. When the doctor came in after about the three-hour mark, they diagnosed him with cat vertigo, which was a huge relief compared to what we initially feared. They also mentioned hearing a possible heart murmur and recommended a dental cleaning along with follow-ups with a feline cardiologist and neurologist for additional peace of mind. They offered a head scan for about $1200, but because of the potential heart murmur they explained it might not be ideal to do under anesthesia and could produce limited results. We ultimately declined the additional treatments and paid the diagnostic exam fee for $200 something and took him home. The next day, my mom followed up with her regular vet, who didn't detect a heart murmur. They hypothesized it may have been stress from the situation. Overall, despite the long wait, we were happy with the visit and grateful they were there when we needed emergency care. Finding a reliable 24-hour animal hospital can be difficult, and this one handled a stressful situation with professionalism and compassion.

I recently had my worst nightmare happen when BOTH of my dogs needed emergency attention at the…read moresame time. I got checked in and was in front of a vet within 20 minutes; this has never happened to me at an emergency vet before (I should've come here!). They were able to give me answers very quickly and sent me home with one dog and kept the other for two nights. During that grueling 48 hours, I called every four hours to check on Kina and each and every time I was provided with an actual solid update on her condition. Every single staff member met me with compassion and kindness while I was freaking out about my little girl. The staff here saved her life and then sent her home clean and even returned the THREE(!) blankets that I brought for her to lay with. By this time, I did not even care about the blankets, I was fully prepared to never see them again. I just wanted my dog back home with me, and boy did they deliver. From the bottom of my heart, thank you so so so much to MAEC. I hope I never have to come in again, but if I do I know I'll be in good hands.

Today, we had to send our sweet boy to his next big adventure. The people at EMMAvet have always…read moreshown empathy in the care they provide, but today they went beyond anything we could have imagined. They gave us and our precious Atticus the greatest showing of true professionalism and sincere human compassion in a hard situation. I can never fully express my absolute respect and thanks to this group.

Our previous vet has had serious staffing issues, so we went to EMMAvet for urgent care for our…read more19-year-old senior kitty. We made an appointment, and before we arrived (same day) they had retrieved her records from our previous vet. The urgent care vet had read through the last few years of her history, we barely had to explain anything. EMMAvet has lots of testing facilities on site so we didn't have to wait too long for results. They gave us multiple treatment options, but they were honest about our cat's condition. Soon after, we determined it was time to euthanize our kitty. They have a special room for this, with comfortable chairs, Kleenex, and options for pet cremation containers if you want to get their ashes back. I really appreciated that they went through all the options and fees at the beginning. We paid before we had to go through the emotional euthanasia process, so we had alone time with our kitty in the last moments, and when she was gone, we could just leave. We experienced so much kindness and compassion from all the staff. It's also very clean and attractive. I only wish we'd found them sooner.

We took our sweet boy Duke for an emergency follow-up after visiting a different vet earlier in the…read moreweek. The staff at Dogs and Cats Emergency & Specialty were amazing from the moment we walked in. They were extremely thorough while showing such care and concern for Duke. They explained what was happening, were transparent about the cost, and gave an honest assessment of the prognosis for our baby. Dr. S explained our options and gave us time to process everything. She answered all our questions and reassured us that there was no right or wrong way to go. Ultimately, we made the heartbreaking decision to let Duke go and she supported it, agreeing it was the kindest choice given his age, prognosis, and his current state. When I asked her what she would do for her own fur baby given the circumstances, Dr. S was transparent and told us she would do the same. That gave us a small bit of comfort that we weren't rushing into it prematurely. Dr. S gave us referrals to a few vets who could come to our home to help us with Duke's final care. We chose Lap of Love Veterinary Hospice, who were equally wonderful during such a horrible time. We appreciate all of the staff at Dogs and Cats Emergency & Specialty, from the folks at the front desk to the nurses and doctors. There were small things that I appreciated... when they brought our baby to us, they put down a plush blanket so he could be comfortable and not laying directly on the floor. Also, right before we left, one of the nurses even came in to say goodbye to Duke and tell him he was a sweet boy. She loved on him and that small gesture will always stick with me. I thank everyone for showing such love and support during one of the most difficult times in my family's life. I would absolutely recommend Dogs and Cats Emergency & Specialty to anyone needing care for their fur baby.

Do not recommend! I took my newly adopted dog there one evening for coughing, respiratory distress…read moreand overall sickly. I waited almost 2 hours in the car while I watched them take other dogs they said needed immediate attention. Meanwhile, my dog looks like he's dying and even after I addressed this with them they still would not see him so they suggested I go to another emergency vet at 12 in the morning at this point, which I did. I will never go back to this clinic.