If you drive a Toyota, I highly recommend this service department. It's cheaper for me to get an…read moreoil change and tire rotation at this dealership than just about all of the major oil change places and what's great is they use Toyota parts and update everything to Carfax. I typically show up with no appointment and I'm in and out in about an hour or so. Obviously, if you show up at peak time, or on a Saturday, it can take longer. There's a Taco Cabana within walking distance, so I typically walk over there, have a few margaritas, walk back and I'm out the door. If that isn't your thing, they have several nice, large waiting areas with complimentary fountain drinks and coffee. The customer service is just outstanding! I've been coming here for several years and have never had a negative experience. Every service representative that I've delt with has been a pleasure and on many occasions, have surprised me with a coupon or discount that I wasn't expecting. I will always drive a Toyota and as long as I live in this area, I will always give my business to this dealership.

I came to this dealership today for what should have been a relatively routine oil change. I…read morearrived at approximately 11:20 AM, expecting the service to be completed within a reasonable amount of time. It is now 4:30 PM, and I am still waiting for my vehicle. What has made this experience particularly frustrating is that I have repeatedly been told that the service will take "another hour to an hour and a half." At this point, I have already spent more than five hours at the dealership for an oil change, with no clear or reasonable explanation for why a routine service is taking this long. Another major concern is the way additional services and repairs are presented. During what was supposed to be a basic oil change, the dealership appears to recommend and upcharge for numerous additional services, often presenting them as though they are critical or urgently needed. I understand that dealerships have inspections and may identify maintenance items that should eventually be addressed, but there is a significant difference between something that is actually necessary or safety-critical and something that is simply recommended maintenance or an opportunity to generate additional revenue. Customers should be given clear information about: * What is actually required immediately for safety or proper operation. * What is recommended maintenance that can reasonably be completed at a later date. * What the actual consequences are of postponing a recommended service. * The cost of each service without making customers feel pressured into approving unnecessary work. The combination of aggressive upselling and an extremely long wait time has made this experience especially disappointing. If the dealership is going to recommend numerous additional services and charge dealership-level prices, I would at minimum expect reasonable communication, transparency, and timely completion of the service I originally came in for. I was not expecting to spend essentially my entire afternoon at the dealership for an oil change, especially after arriving at 11:20 AM. Being told repeatedly that I need to wait another hour to an hour and a half, after already waiting for several hours, is unacceptable customer service. I hope management takes this feedback seriously and reviews both the service department's communication with customers and the way additional maintenance recommendations are presented. Customers should not feel that they have to question whether a recommended service is genuinely necessary or simply being used to increase the repair order. Overall, this has been a very frustrating and inefficient experience, and it has significantly affected my confidence in bringing my vehicle back to this dealership for future service.

The staff there is very friendly and nice. I believe I spoke with Eric. He was a pleasure to work…read morewith. I do recommend him if you're looking for a car. However, they do have one major problem. The selection of cars is very small. Also, there's cars on the lot but apparently they haven't been looked over yet. I wanted to buy a vehicle same day but the car I wanted to look at hadn't gone through the process of going through the shop yet. I didn't understand how they couldn't just look at it the same day and see if there were any issues with it. I called back a couple days later to see if it was available and it still wasn't processed through the shop. How long does it take? By the time they have the car ready I've already purchased another vehicle.

Long story short: do not buy a car or have any work done by these people; NexCar can't even do an…read moreoil change right and will expect you to pay for it. I bought a car from NexCar in July 2025, and I just got around to changing the oil on it. I found that the technician at NexCar cross threaded the drain plug (this damages the oil pan, leads to oil leaks, and can put metal shavings in the oil), and I know NexCar did this because they change the oil on all their cars. To remedy their mistake, some gorilla put RTV silicone all around the plug and WAY over tightened it (this further damaged the pan and can put silicone in the oil). I immediately took pictures and videos of their horrible repair and got a repair quote from a local shop. I sent these to Beto, a service representative, and he took days to respond after repeated calls. Today, after the car has been waiting in a shop for three days, I called again just to be informed by the owner that the cars are sold "as is" and they won't pay for the repairs. If I bought the car from someone on Facebook, I would assume such risks. However, this was an established business with seemingly good reviews. NexCar strung me around for a week waiting an answer and repeatedly ignored my calls. What NexCar did was crooked, and businesses like them give used car dealers a bad reputation. If I could leave a 0 star review, I would.

I've been using their service for years with no problems. When I need my Hyundai inspected, it…read moreusually takes 15-30 minutes and then out I go. Car maintenances go smoothly; haven't had any problems yet.

YELP Review for Hunter Cavieves - North Freeway Hyundai…read more 20440 I-45 North Spring, TX 77373 North Freeway Hyundai I45 I went to look at Hyundai vehicles back in late December '25 and Hunter Cavieves came over and assisted me with looking at different Hyundai models. I went in to look at one particular model and before I knew it he had me looking at others. He was a great help at giving me different options and I even test drove several different models. I narrowed it down to a 2026 Tucson and he also assisted in getting my price as to what I was willing to pay. I finally decided which one I wanted and it was actually parked in the showroom floor with a fancy red Christmas ribbon on it. I came by later that evening with my youngest daughter and finalized the purchase. He has been the greatest and biggest help and I highly recommend working with him. I have been driving it for 8 months now and I am really impressed and enjoying my Tucson. I enjoy everything about it and have been on short road trips and it's been great. The ride is very comfortable and it's also loaded with many features. The stereo sounds awesome too! I really like the screen set up and all the cameras and its different angles. I stopped by to get an oil change at the dealership and Hunter saw me and came by to see how everything was going. I can't brag enough but he is a great person and very friendly. He is currently working in the OnLine Sales Dept and his office is in the front showroom floor. If you're interested in looking at vehicles I highly recommend talking to him. My two previous Service Dept visits were also great. My visits were for an oil change and also a system update. Audry and Mia were very friendly and kept me updated as to what the service Dept was working on and approximately how long the work would take. I found out that Mia is no longer working there but just wanted to also brag about her as well. I feel that my 2026 Tucson is a great vehicle and it's a solid one!

** Absolutely Fantastic Experience at Planet Ford Spring!**…read more I can't say enough great things about Planet Ford in Spring! Salesmen Cameron and Sal were outstanding, but the absolute greatest is Charles, head of the Sales department -- this man is a legend! Not only did they get my husband into a gorgeous 2026 F350 (that truck is incredibly sexy!), they went above and beyond to match us in vehicles. Charles even found a 2025 Bronco Raptor tucked away in the back that hadn't even made it to the sales floor yet -- still covered in plastic! It was like Christmas morning. We've now purchased 6 or 7 vehicles from Planet Ford over the last 11 years and will absolutely keep coming back. We've already sent friends their way and will continue to do so. Charles, I absolutely love working with you -- I owe you some BBQ very soon! Thank you Cameron, Sal, and especially Charles for making this such an amazing experience. Top-notch service from start to finish! Highly recommend!

Randall Reed's, Planet Ford in Spring is doing their part to save lives. Come in an hour before…read more4:30PM to donate. They've got goodies and then donation goodies...I do believe you'll be pleased with their selection.

My salesperson, Roger, was very friendly, knowledgeable, and patient. He answered my numerous…read morequestions and when the paperwork was complete there were no extra or hidden fees. My finance manager, Margaret, was also pleasant and well-informed. She explained the protection and maintenance plans clearly and concisely. I purchased a Jeep Grand Cherokee on a Friday afternoon around 4:30 pm and was able to retrieve the vehicle the next day after it was detailed and filled with gas. The experience was less-stressful and easier than any of my previous vehicle purchases with no pressure at all. Roger even gave me a Jeep Yeti cup, a Jeep keychain, and a rubber duck to start my collection. I highly recommend AutoNation, Roger, and Margaret for your next new vehicle purchase!

**BEWARE! Avoid AutoNation Chrysler Dodge Jeep Ram Spring.**…read more I am a retired 100% disabled Navy veteran living on a fixed income. This 2021 Ram Limited 1500 is the last vehicle I will own. I bought it new from Ram in May 2021 for nearly $75,000 because the manufacturer markets it as a high-end luxury truck. I expected AutoNation Chrysler Dodge Jeep Ram Spring at 21027 Interstate 45, Spring, TX 77388 to stand behind it. After three visits I am warning others to stay away. Their prices run about 30% higher than other shops in the area. I learned that the hard way on a simple oil change shortly after moving here. My second visit was for the well-known leather dash separation problem that affects many 2019-2021 Limited trucks. After waiting more than 30 minutes just to speak with a service writer, I was given false assurances. The representative promised to open a service request and said I would get a text with next steps. I left thinking the issue would be handled. No one ever contacted me. Months later I returned to follow up. After another long wait I met a completely different attitude. The representative was dismissive, said the dealership was not responsible, and quoted a repair that would cost me a significant amount of money I cannot afford. They took my information and photos and again promised "someone will contact you." No one did. I am here today only because of a mandatory recall. If I had any choice I would never come back. When service was finished, a man called my name, handed me a piece of paper, and said they were done with my truck. He never introduced himself. He turned and walked away without saying "follow me" or offering any explanation. I followed him out of the customer area to my vehicle. He handed me the key, said "have a good day," opened the door, pulled the service tag off the rearview mirror, and started walking away again. I had to stop him and ask what they actually did. He said they "completed the recall notice." I asked directly what that meant. He replied that they checked it and noted it was "good." That is the entire explanation I received. My assumption is the technician determined the truck was not affected and no work was performed. He appeared to expect me to read his mind. I left the dealership hoping I never have to return. This is disappointing and concerning. The pattern is the same every visit: long waits, empty promises, dismissive staff, and zero communication. Their reviews show this is not an isolated incident. It is how this store operates. This is a widely documented manufacturing defect on the dash. Ram has not issued a recall for it and this dealership will not repair it at their expense. On a fixed income, paying several thousand dollars out of pocket for a known problem on a $75,000 "luxury" truck is a real financial hit. The extra stress of the runaround, the wasted time, and the worry about paying for a repair I should not have to pay for has worsened my service-connected anxiety and health issues. The dealership's 2.3-star rating matches what I experienced: poor service, no follow-through, and no willingness to stand behind the product unless they are forced to. I rarely write reviews. I am writing this one so other veterans and fixed-income owners can save themselves the money, the frustration, and the extra stress. Do not buy here and do not bring your vehicle here for service.

This is the worst possible place to buy a car from. They act like they are willing to help and then…read moreturn around and screw you. I bought a car with a check engine like on because they said they couldn't legally sell the car with the check engine light on and to bring it back in and they would fix it. When I returned all of the sudden there was nothing they could do for me, I was on my own. Then the "mechanic" just became a detailer when I came back. Don't trust them, she was also very very unprofessional!

Will tell you how willing they are to work with you with on any of the cars problems. When you go…read moreback they will just bring up they are sold as is and you are on your own. Will tell you anything about the car to get you to buy at it. Their mechanic turns out to be just a detailer who knows things, but they won't tell you that until after the fact. Almost everything they told me before about the car has turned out to be the opposite

Just picked up a Ferrari from Matt, Gary and Cody. Couldn't be happier with my purchase. They are…read moregreat car guys. This was my 5th car purchase with Exotic cars of Houston. Great people and great cars.

Incredible service and incredible car from randy McCall and the team at exotic cars of Houston…read more Very accommodating to my time and schedule. Great finance options and easy closing. This is my second car from randy. The trust level I have in this team I realized after closing I never started or test drive the car. Randy and team know the cars and quality and are always forthcoming about the vehicles. Many more to come with the great quality cars they have.

I purchased a vehicle online from Uptown Imports after being assured by Angello that everything was…read morein good condition. However, upon receiving the car, I discovered multiple issues that were not disclosed prior to the sale. The audio system is defective, with severe distortion even at low volume. I specifically asked about the radio as it looked like it was post-factory installed. The vehicle came with only one key, which was in terrible condition (I'd rate it 7 out of 100). On top of that, the car was never detailed before it was shipped -- the interior was dirty, and the engine bay was filled with leaves and debris, which is shocking for a vehicle with only 38,000 miles. The doors had glue all over them as someone had taken them apart and tried to put them together. None of this was mentioned beforehand and the list can go on! I contacted Angello immediately to address these issues, but after multiple attempts, I've received no response except "I will forward your message to the director" I got a loan for the can and cannot register it in California because Uptown imports did not send the pink slip to the DMV or to the bank (as they are supposed to) Eventually they ended up sending it to me! (WHAT?) How are they in business of selling cars if they don't even know what to do with the pink slip?! This level of communication and customer service is completely unacceptable. If a business can't stand behind what it sells--or even respond after the sale--that speaks volumes. I've waited long enough for a resolution and am extremely disappointed in how this was handled. Buyers... beware!

There is a great team at this dealership! I lost my car in May due to a hit and run driver. No one…read morewould help me get into a car. This dealership looked at my numbers and presented me with several options that I qualified for. I was in my new car in a matter of hours over two days. The SUV I'm in now is everything I could dream for in a replacement to my totaled car. I truly thank this company a lot for their help!

Purchased a Nissan 350Z from Lone Star Auto Center in February 2022. Work with George and Tony they…read morewill do a great job by answering any questions and going out of their way to ensure you are comfortable in making a purchase. Car is in great shape, what they informed me about the condition of the vehicle was verified by a mechanic. They even helped me get it shipped to Atlanta at a very good rate. I would definitely recommend working with this dealership.

I just picked up a Ford F-150 from this place. The finance manager was more than willing to go…read moreabove and beyond to make sure I get the best deal possible. They took care of me from the moment I walked in to the place, the customer service was unmatched compared to other cooperate dealerships. I will continue to go here first for a vehicle if I need one, and would also recommend this place for anyone who is looking to buy a used car.

Traded my SQ5 for an all new Q5. Amazing vehicle, with a high bar set by the SQ5…read more Salesman Jon Niskanen handled both deals, and was GREAT! The Q5 is phenomenal, super comfy, luxurious, and tech-loaded -- with easy interfaces and user-friendly voice control ("Hey Audi" does most things not phone-related.) Strong recommend Audi North Houston. Steering recommend, my highest, for Jon Niskanen. Easy negotiation, great car, zero pressure dealership.

I went to get my oil change April 2 and paid 215 dollars and was told there no leaks or issues with…read moremy vehicle and after that I noticed I had a small oil leak and took it to a different Audi dealership and said that the north location put on my parts wrong! And was talked down to by a different advisor that was not even helping me with my vehicle