I was really hoping from the reviews that we would have a good experience here (especially as it's close to home). That was not the case, at all.
When we arrived, we were the only customers in the restaurant. It was around 6:45/7:00pm. We stood at the front desk for a minute or two before being greeted (by the two employees standing at the desk) and asked if we could sit down to eat in. One of the employees said sure and walked us to a booth.
Just as we were seated, the employee asked us what we wanted to drink and we ordered waters. She quickly brought us back waters and asked if we were ready to order our food. It was very hard to understand her and we did our best to make out all that she was saying. We both ordered hibachi, which came with soup and a salad per the menu.
She then asked what soup we wanted. Since the soups weren't listed on the menu, we asked her what our options were. She mumbled something really fast and we couldn't understand. When we apologized and asked her to repeat it, she walked away and went back to the front desk to help a man who just walked in for a to-go order. After she had helped him, she started cleaning the tables around us. We were SO confused. It took about 10 minutes for her to come back and finish taking our order.
While we waited for our food, she and the other employee started bickering continuously the entire time we were there - arguing and making faces. It was so uncomfortable and so unprofessional.
Another man walked in while we were waiting and the one employee acknowledged him and then went into the back to ask the other employee a question. Perhaps it was if she could take a break? Assuming she was told no, she came out flailing her hands saying "she said it's too early...watch me...", grabbed her bag, and walked out of the door with the man.
By that point, we couldn't believe what was happening and just wanted our food so we could go.
Finally, our food came out. The service was actually pretty fast (reason for the two stars); however, it is likely due to how slow they were. The food itself was meh. Definitely not the hibachi I'm used to and there wasn't much flavor to it. We wound up ordering wonton soup and that wasn't very good either. We never received salads; so, I'm not sure if that was a typo on the menu...
Once we paid our bill and headed out, the employee who had stormed out was sitting in a car with the man, door open - laughing, yelling, and running around outside of the business. So unprofessional.
I'm really bummed that this was the experience we had. I don't think we'll be visiting again anytime soon (which is a shame due to it being so close). read more