My husband and I went out on a date night tonight and after dinner we stopped at Ashley's ice cream on York street. It was approximately 10:45pm and they were wiping down the counters. My husband asked out load if they we closed. We got no response so we proceeded inside. Once inside the young lady behind the counter had a immediate attitude. My husband and I looked at each other and proceeded to look at the ice cream to figure out which treat we would have tonight! Well the young lady behind the counter eventually said without looking at us or turning around to face us "let me know when your ready to order". We asked a few questions and got more attitude from the young lady. Once she was done scooping the ice cream I asked her if she had a attitude with us because we came in and they were close. This young lady proceeded to tell me that she was allergic to my perfume and that's why she had the attitude. I was in complete shock. First because I can't wear perfume either, I wear bath and body works lotions. So I proceeded to tell her that I completely understand about your allergy but that was very rude to say, I also told her that there are so many people that will come in and you are not going to like all of their smells but your job is to still try to find a way to provide excellent customer service! I will be going back to speak with the manager and I will be writing to someone high up in the business. This young girls does not need to work around people with the attitude and behavior she exhibited tonight! I WILL NEVER EAT AT ASHLEYS AGAIN! read more

Husband and I moved to Hamden at the end of August when it was extremely humid out. We found this place late one night when we were especially upset about the weather, and had an awesome experience. The ice cream is super fresh, and you can taste the difference between here and anything that comes from a supermarket. I had the pumpkin pie flavor, which literally just tasted like frozen pumpkin pie. the hot fudge was also really tasty and had a nice chocolate flavor without being totally overwhelming to the ice cream. my husband had the pina colada flavor--which could have been terrible, but was amazing. I think the fresh ingredients make all the difference here, and can't wait to go back! read more

Ashley's has been my favorite ice cream spot for as long as I can remember. It is pricey -- but worth it for a treat. Creamy and delicious with a wide variety of flavors. Coffee Oreo and bittersweet are my favorites -- I rarely even try anything else. The house made hot fudge is decadent and absolutely the best I've ever had. read more

Unusual flavors of ice cream, lots of toppings, large sizes and fun atmosphere. There are drawings on the wall more than 15 years old! The staff is always pleasant and happy to provide a sample of any flavor. Local treasure. read more

This is one of the oldest ice cream shops in the area. It has withstood time and trends. I remember coming here when I was much younger and the quality is still the same. Excellent. (I would request that they please make some watermelon sherbet year round because every time I called during the summer for my husband, they were always out of it) read more

There was hair sticking out my ice cream and the girl taking my order kept wiping sweat from her neck and face while making my order and the people before me order. She didn't sanitize her hands. Then after I paid I looked at the ice cream after asking for more peanut butter and there was hair sticking out of it. I told her never mind I would like a refund, she asked why. I pointed to the hair sticking out my cup and she asked would I like a new order because she can't return it because it's food. I told her you gave me bad food so how is that fair? She then asked a guy in the back who told her to call the manager. The manager didn't answer. I had to write down my name and number for when the manager has time to call her back and tell her how to return the funds back on my credit card. I should've taken a pic but I was so let down from the experience. I grew up here and was visiting from Florida. I was too disappointed to even think about taking a picture before the girl threw the cup out. 7/25/21. read more

Here on a regular basis, staff is always very friendly. Favors are all outstanding and the rotation of specials is delicious as well. read more

See all

Awful!!!!! I don't know where to start, nothing was good! I will never go again, EVER. 1) Female worker with dirty blonde hair in ponytail extremely rude. I'm looking at the menu and I hear "what do you need" snotty tone, no smile, stone faced angry look on her face. After paying my total of $17.01 I am handed $2.99 in change i put nothing in her tip cup, walk away to a dirty look from this employee. To other customers this worker was not friendly, never a smile, never a thank you. 100% rude. A snotty "have a good one" as she was walking away was her response to customers. Don't say anything at all rude bitch 2) Waffle cone I had was stale, was hard as a rock had to throw half of my cone away before I literally chipped a tooth. I handed the bottom half of the cone to my 7 year old and it was too hard for her to even bite into 3) Salted caramel ice cream was very good. Was some freezer burn in the banana cream pie ice cream - several very icy spots in the ice cream 4) My 7 year old daughter is pouring water at he counter from the free pitcher into a cup. It becomes empty my daughter clearly states to my wife she only got a drop of water. 4 employees standing RIGHT THERE - doing nothing. Not one of them offered to fill the pitcher for her, or other customers possibly wanting water. 5) I have been to every homemade ice cream shop in CT this year. Ashley's is the most expensive, and by a lot. The product or customer service don't warrant the pricing. Do yourself and your wallet a favor - go elsewhere. You will thank me later. I won't ever go back to this, or any other Ashley's if it were the last ice cream in the world read more

Love this place. Stopped here on the way through New Haven. Got a waffle cone 2 scoop with sprinkles! Great choice. Strong homemade waffle cone and ice cream was superb! Oreo ice cream was excellent and the chocolate chocolate chip flavor was just as good! read more

Ashley's Ice Cream - Waffle cone -2 scoop! With sprinkles!! - Ice Cream & Frozen Yogurt Near Me - Hamden, Connecticut

Ashley's actual product is really good. We love their ice cream, and I think the single and double scoops are very generous portions. I'm giving three stars because the staff at this location are terrible. Absolutely no understanding of customer service or professionalism, and I've never seen an actual adult there managing them to show them the way to be polite and mature. They roll their eyes, the act inconvenienced when you try to order, they are just rude. Every time I've gone, customers are practicing all social distancing policies, they know what they are going to have, so they move quickly to avoid being in the shop for too long. But the staff is still just obnoxious. We are pulling way back on how often we go. We'll give some other shops a chance. read more

Hands down the best ice cream in Connecticut. My boyfriend lives in Hamden and every time I visit I make sure we go to Ashley's. I love the flavors!! Coffee Oreo is amazing and so is the cheesecake softserve. Their whip cream is so thick it should be its own treat! If you're in the area do yourself a favor and stop in. read more

I'm a huge fan of their ice cream. For whatever reason, I will only eat Ashley's cookies n cream ice cream, I'm not a huge fan of the flavor otherwise. I also like their black raspberry, dulce de leche, and peach. They are a little pricier, in my opinion, but the ice cream is worth it. read more

Note - this is for the Hamden location. I have been going to Ashley's loyally for years, and we frequently go to the Branford location. The Hamden store sucks, and the service is even worse. The girl working the counter was a total bitch and had her little boyfriend hanging out there the whole time, copped an attitude when I was trying to decide what I wanted and just huffed and puffed the entire time. I know, scooping ice cream is so fucking difficult. There are so many people out of work right now who would be so grateful to have that simple-ass job it's not even funny. Unfortunately for them their website doesn't have a contact link, so I have to publicly complain about them now. Oh well. The ice cream is great, though... just stupid, ungrateful and rude kids that work there. read more

Supposed to be the best ice cream in the state. It was pretty good but not mind blowing. Good hand scooped ice cream is always a bonus and the waffle bowl wasn't stale to double bonus. They have seats outside and a few inside. The walls are covered in pictures kids drew for the restaurant which is cute. read more

The absolute best ice-cream!!! Never disappointed after i come here. Their sweet cream and rice krispie treat flavors are a must try!! They also have a good nutter butter flavor seasonally. read more

Ashley's Ice Cream - Rice krispy treat ice cream, Ashley's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Hamden, Connecticut

I like Ashley's Ice Cream. I think this location tries with its crayon-colored pictures on the wall and colorful chalk listing the flavors of the day, but there's just something about it that makes it not as good as the New Haven location I like to go to when I'm in the area. I just didn't get that welcoming friendly feel from this Hamden location that I think Ashley's Ice Cream goes for, and that kind of affected my whole experience. The ice cream is good - creamy with that homemade feel that you can still get from a small chain, but the staff wasn't very friendly, the tables and floor felt kind of dusty and unclean, and the pictures on the wall looked yellowed and faded. I'd probably just stop in and not look at anything to grab a pint if I was really craving Ashley's, but I think I'm more likely to skip this location and stick to the New Haven one I really like. read more

Ice cream is good however at least the Hamden location is pretty lousy for kids. The service was rude and completely indifferent to our kids. Skip the hype and head 3 blocks east to the Whitney ave local ice cream spot across from St Rita's. They have equally good ice cream with lovely service. read more

I like Ashley's and don't have anything bad to say about it. I just think it's over-rated. I like that there's a well-supported local franchise and I definitely don't hesitate to go there BUT if given an option, would go to Wentworth's in a heartbeat over Ashley's (and don't tell anyone but I also go to Dairy Queen more often but come on, who doesn't love Dairy Queen?). read more

Went last week for the first time and tried the butter crunch- can't wait to go back back, the best! read more

They have sugar-free ice cream! The pecan caramel was delicious. This pre-diabetic is very grateful.

Great ice cream. All the flavors are good and inventive. They also have non-fat and low-fat and sugar soft serve that are good too. A staple for locals and worth a trip (if you are in the area?--not sure who would be visiting this area). Staff are mostly student so the usual service from that age group (not to sound old). read more

I've been going to Ashley's for over 10 years so I'm surprised I never wrote a review! This is our staple local ice cream spot, and we find ourselves here a couple times per month. The quality and flavor of the ice cream and toppings is usually excellent. Some of our favorites are the bittersweet chocolate (actual chocolaty chocolate ice cream!), lemon pie, orange chip, and strawberry, but almost anything is good. They serve real whipped cream as well as really good fudge and peanut butter toppings, as well as the usual selection of sprinkles, nuts and candies. My only complaint about the food is that their waffle cones tend to be stale, so I'd recommend sticking to a cup. Cons are the tables could use to be cleaned more often (sticky) and the shopping-center locale leaves a little something to be desired, as there is no good outdoor seating. Take your goodies to go and you'll be all set! read more

Ashley's is a wonderful small chain of Ice Cream Shops in the Hamden/New Haven area. I've been in dozens of times since living in this area, and I've always left with exactly what I wanted. The staff is friendly and accomodating. And in the Hamden location (I can't recall about the downtown location) they have a full wall, floor to ceiling, covered in beautiful pictures drawn by patrons professing their love of Ashley's. It's great to look at them all as you sit and enjoy a cone, and proves to me that I'm not the only one who loves Ashley's! read more

Love Ashley's. Even though new Haven seems to never be warm enough while I'm here, I still crave Ashley's ice cream. There can be along line since it's a popular place, but it's pretty tasty and the line moves quickly. I would recommend raspberry sorbet with Sour Patch Kids. The best. read more

Love Ashley's. Coffee Oreo is my fave. They always keep it fresh and aren't afraid to do new flavors. Back to school flavor was Rice Krispie treat and it was excellent. Fudge sauce is amazing. Only complaint is that I live so close that it may cause me to gain weight. read more

I'm addicted and I will never say no to Ashley's ice cream. Creative delicious flavors. I personally love the sweet cream, pistachio, and cinnamon, but they are all good. I have been spending so much money here, that I have been buying pint/quart size because I go there way too often. Staff is always friendly and knowledgeable. read more

The best ice cream ever!!!No other ice cream shop can measure up! The coffee oreo is my absolute favorite....and the oreo milkshakes are delicious. We always get ice cream cakes/pies for special occasions and they are really reasonably priced and amazing. I heart Ashley's....true love always.... read more

Great ice cream, good selection of flavors, friendly service and they make ice cream cake! Ashley's works for kids of all ages.

Bad experience with Ashleys in Guilford. I have been going to the store since it opened and receiving ice cream cones with 2 types of ice cream in single scoop. A very officious clerk who identified herself as the store manager refused to do so this time saying it was against store policy. What is the big deal! She was most unhelpful and the type better equipped working in a government office than in a retail store that tries to keep a happy customer. Time to change policy and/or personnel.Head elsewhere for a more pleasant experience! read more

Showed up tonight at the Hamden location, hours say they are open till 11, we showed up at 9:59 as a man was walking out and the girl ran over and locked the door in our face and refused to look at us as we knocked on the door for an explanation. Obviously we learned they close at 10, but we're excited to see this location was open till 11. I have been going to Ashley's forever as a life long Guilford resident and this won't deter me but I just was very disappointed in the service we received, or lack there of. read more

Great local ice cream parlor! Lots of flavors and toppings (although if you arrive late on a hot day they might be out of your favorites) with friendly service. Oh and the prices are reasonable, especially if you buy a pint. I love the kid's drawings on the wall. They have mostly traditional flavors... but that's fine by me. read more

Always tasty. I wish they made a no sugar added hard ice cream instead of soft serve.

If you like ice-cream you have to try this place .They have the best ice-cream cakes for any event.Love it.

Best ice cream around! Love it, I go once a week with my wife we love it. The bittersweet chocolate is worth trying! If you aren't sure of what kind of ice cream just ask to try it. The staff are very nice to customers whenever you go in, I really recommend stopping in! read more