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    Milkcraft

    3.2 (170 reviews)
    Closed 12:00 pm - 11:00 PM
    Updated over 3 months ago

    Milkcraft Photos

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    Strawberry Sorbet (9/10) & Bourbon Breakfast (7/10); both served in waffle bowls that were the perfect dipping companion
    Cassie C.

    Visiting a city on the east coast, I always feel compelled to try a local ice cream shop and Milkcraft did not let me down! I loved how unique their flavors were and how fresh tasting each one was! Being lactose intolerant, I tried their dairy-free strawberry sorbet which was delicious! My partner tried their bourbon breakfast which didn't hit quite as much, but was so creamy! A perfect place to stop for a late night sweet treat.

    Staff eating at the register
    James B.

    I have never seen an establishment that serves food be this filthy. Every surface of this place is a health code violation. The staff stood behind the counter eating while they made ice cream for my nephews. Had they taken a minute from having loud, inappropriate conversations (with their mouths full nonetheless), they could have attempted to clean anything. I hate to see businesses in the city close, but will be glad to see this one go.

    Red Velvet
    Amy R.

    A little disappointed in Milkcraft. Despite it's reputation I found my experience to be a bit lackluster. While the ice cream was fine, I found that the options were lacking. Also, I may have happened to go at a busier time but there was no seating. Would give it another try but I feel like there's better ice cream shops in the area that may be more affordable for better quality

    Ice cream waffle cone in a cup.
    Janet M.

    The ice cream was fresh and delicious. There were so many flavors to choose from. I admit customer service was ok but who cares. The young lady was busy but pleasant enough. The ice cream was the best I've had in a long time. You can taste the freshness. The servings are hugh!

    Bourbon ice cream
    Michele J.

    Nice spot to grab some ice cream while walking around near Yale. Fun flavors and made in small batches. There are gluten free options marked on the menu but the staff had no idea what it meant.

    Sidra S.

    Very bizarre and rude service. I came here today with a group of people and the employees were talking amongst each other and were just rude and mean when spoken to or asked questions. The girl at the cashier was rude and pushy when I was asking about the orders. There was a man that was sweeping floors with his two feet which was really odd. The ice cream quality was average. Every ice cream was mislabeled and the service was appalling. This is by far the worst ice cream shop I've been to in New Haven.

    Cookie butter ice cream with fudge

    So, I don't know why this place seems to have a slightly bad rap. The major complaint appears to be customer service. I personally did not have any issues with the customer service. The employee was professional and knew the product. Maybe folks wanted someone to sing and dance or perhaps fake an overtly friendly attitude. I don't need that. I don't need to find friends or be validated as a person by someone who probably doesn't get paid enough to deal with folks that want to be pampered 24/7 . Be professional. And the person I dealt with was definitely that. As far as the reason I went to Milkcraft, the ice cream was delicious. I had the cookie butter and the flavor was phenomenal. Very creamy and fresh tasting. My daughter had cereal and milk flavored on a waffle cone. I tried it, and that too was amazing. You cannot go wrong with the way this ice cream tastes or presented. I'd give this place a 4.5 if yelp let me. The only real issues are a few more flavors wouldn't hurt and I wish there was a parking lot because it is an issue to find a spot anywhere near there. Bottom line go to an ice cream place to get ice cream. Not your ego stroked.

    Ordering area
    Sapha H.

    Really great spot for unique ice cream. You can see them making your order right in front of you. The staff are friendly and our orders came quickly.

    Shani F.

    A friend and I found Milkcraft after lunch in New Haven on our way back to New York City. What a great discovery! We both ordered the S'Mores Campfire, which was almost as fun to watch as it was to eat! Loved the fire-roasted marshmallows. A delicious treat and a reason to travel back to CT!

    Very very Chocolate Cream & Bourbon breakfast
    Adaeze E.

    We had dinner across the street at a lovely Cuban restaurant and searched for a dessert place when we found Milkcraft on Yelp. So naturally, we were excited to learn dessert was just across the street :-). We had the very very Chocolate Cream & Bourbon breakfast. The ice cream was so fresh and creamy, we came back for more a couple days later. I definitely can't wait to visit New Haven again, so I can enjoy the creamy goodness!

    Menu
    Karen Y.

    I'm happy shops are surviving the pandemic. I am being generous with 3 stars. Overrated ice cream shop with fancy nitro tanks. Ugh. If you can't make a decent crispy egg-waffle... then just serve re-gu-lar cones. Please. New Haven... you got sh*tz on NYC's Eggloo & New Territories! SMDH. So the ice cream is ordinary... overly sweet and does not offer any wow factor whatsoever. The best vanilla is... super sweet vanilla. The Mexican Churro does not taste like churro at all. The viet coffee was the only decent one with strong coffee taste. Perhaps with the lack of competition in this Yale town... this place is... IT. Cute decor with art wall. Bench seatings outside. Only if you're in the area and can't find another dessert spot. Then hit it up. #yelplife #traveladve

    Smores ice cream in a waffle cone
    Nadine F.

    We visited Milkcraft a couple of weeks ago and the ice cream was delicious. Our kids tried the s'mores ice cream and vanilla with sprinkles. The ice cream is the perfect creaminess and everyone loved it. So why only 4 stars?? The staff was a bunch of young kids who didn't seem like they wanted to be there. They took forever to take our order and by the time they did - the line had grown pretty long behind us. They also told us they didn't have a bathroom we could use. Really?!! Parking isn't easy in that area either. You have to either find street parking or park a little ways away in a garage. It wouldn't be so bad if it wasn't one or the coldest & windiest days this winter. (I didn't take off any stars for parking but just wanted to make others aware of the parking situation ) Overall, if we were in New Haven and wanted ice cream we would probably go back. We just wouldn't expect service with a smile.

    Chocolate churro dolce de Leche ice cream with whipped cream
    Katerina L.

    Great ice cream made from scratch specially for you. You can't ask for a sample because they make each to order. Fun to watch one being made - blenders, smoke, etc. Beware - super filling - even one scoop can easily satisfy 2-3 people and after 3 spoons you feel satisfied. Delicious!

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    The people that work here look and act like they hate it here. It shows in the customer service and attitude. I don't recommend this place.

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    Arethusa Farm - 1 scoop -- coffee & sweet cream

    Arethusa Farm

    (664 reviews)

    $$

    THE GOOD ----------------…read more+ Possibly the best ice cream I've everrrr, everrrr had! ++++ Almond with Toasted Coconuts and Sweet Cream with Dark Chocolate Chips - Sooooooo goood and soooo creamy smooth and solid. Loved both flavors, but the Almond with Toasted Coconuts really stole my heart...and tastebuds. One of the best flavors of ice cream I've ever had...period! ++++ Strawberry and Cranberry with Dark Chocolate Chunk - Once again, so creamy for ice cream. These fruity flavors were phenomenal! Not too sweet and so natural tasting. No "artifical-ness" whatsoever. Being the hugely obsessive strawberry ice cream fanatic that I consider myself to be, this might have been the best strawberry ice cream I've ever tasted. + Menu consist of some very delicious-sounding and interesting flavors, including the Almond and Sweet Cream ones mentioned above, Pumpkin with Ginger Molasses and Eggnog. + Two employees were very friendly, engaging and informative about the most popular flavors. + Taste-testing is certainly allowed. + Two benches for customers to sit on inside, but there is plenty of standing room to walk around and admire the farm cow photos on the wall. THE NOT SO GOOD ---------------------------- - Like most ice cream shops, there was no restroom available for customers, so make sure to empty those tanks below the belt before arriving. MIXED THOUGHTS --------------------------- = Nada. RANDOM OBSERVATIONS -------------------------------------- = Even on a chilly March Saturday evening at around 6 PM, there were PLENTY of folks willing to freeze their tastebuds off here, so that tells you enough about how good the ice cream is here. = Conveniently located right around the corner from the Yale University campus, so you can enjoy your delicious ice cream with some of the world's brightest minds in your company. = According to their story, all of the ice cream served here is naturally produced from the milk of some of their 300 cows, which are housed at Arethusa Farm near Litchfield, CT, hence why their ice cream is so naturally smoooooooth and refreshing and doesn't have a hint of artificial taste in them. Nuff' said!

    - A true ice cream gem in the heart of New Haven; shop features a black-and-white interior with…read moreframed photos of the cows from their farm displayed along the walls; space is bright, clean, and welcoming - A couple of benches near the entrance make it easy to sit and enjoy your treat inside - Staff are incredibly welcoming, friendly, and patient--happy to let us sample a few flavors before ordering and even sharing a bit of the story behind their ice cream - Servings are very generous - Phenomenal ice cream--rich, creamy, and full of flavor, tasting natural with nothing artificial; everything we sampled was so good it was genuinely hard to choose what to order

    Bill's Carousel Ice Cream - 2 scoop sundae with 2 flavors of ice cream and almonds

    Bill's Carousel Ice Cream

    (72 reviews)

    $

    Bill's Carousel is an old-fashioned drive-up ice cream parlor that opened in New Haven, Connecticut…read morein 1959. It was founded by Bill (whose last name seems to have been lost to history). The location originally opened as a Carvel ice cream shoppe in 1957, before being rebranded as "Bill's Carousel" two years later. Since 2008, the establishment has been owned by E.J. Akdeniz, who purchased it from Bill's widow. Akdeniz has no idea what the "carousel" in the ice cream parlor's name refers to, but after talking ownership he put a vintage carousel horse on display next to the order window. He acquired the horse in New Jersey after an old carousel had been dismantled. The biggest seller at Bill's is their soft serve ice cream (24 flavors to be exact), but the menu also features hard ice cream, sundaes, milkshakes & floats, frozen yogurt, Italian ice, slushies, smoothies, flurries, ice cream cakes, and even hot foods like hot dogs, hamburgers and fries. My family and I recently stopped for ice cream at Bill's Carousel while we were passing through New Haven's Westville neighborhood. My wife lived in an apartment in Westville when we first began dating. We used to make walks down to Bill's often to enjoy their delicious ice cream. Bill's was a seasonal ice cream parlor for several years, but it is now open year-round. On this particular visit, we parked in the lot and ordered from the order window. We all ended up getting cups of hard ice cream. I had "Pumpkin", my wife had "Peach", my older son had "Cotton Candy", and my younger son had "Vanilla". Regardless of what type of frozen treat (or even hot treat) that you order at Bill's, you won't be disappointed.

    Service was so kind! Ice cream tasted incredible. Very cute atmosphere and fast service. They were…read moreawesome

    Gioia Cafe & Bar - Mango sorbet

    Gioia Cafe & Bar

    (142 reviews)

    Very nice gelato. We got a vanilla and the espresso flavors. I added dark chocolate chunk = dark…read morechocolate chips. I spent about $16 for a small and a large.

    As a flight attendant on a private jet, I was arranging catering from Gioia for five passengers at…read morethe request of the lead passenger. I went in personally and spoke with Alex, the floor manager, who was professional and assured me the order would be ready for pickup at 2:30pm the following day. He even took my credit card information to secure the order. In the morning i happened to check my email. I read an email from Alex informing me Gioia would not be able to accommodate my request. After reading the email I did discover Alex left a voicemail at 11pm. In a time-sensitive industry like private aviation, last-minute cancellations create significant unnecessary stress and inconvenience. A follow-up text message after the voicemail would have been appropriate given the urgency and the prior commitment. I appreciate the attempt to notify me. However, once a commitment is made--especially after payment information is taken--it's critical to honor it or exhaust every reasonable effort to do so. I had even offered to compensate the kitchen staff additionally to offset any inconvenience. With a background in culinary arts and restaurant management, I was taught that it's always better to under-promise and over-deliver rather than the reverse. In hospitality, reliability is everything, and word of mouth can either strengthen or damage a business's reputation.

    Milkcraft - icecream - Updated May 2026

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