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    Ashley Store

    2.7 (155 reviews)
    Open 10:00 am - 9:00 pm

    Ashley Store Photos

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    Reviews With Photos

    Bed set

    Clay helped us find the perfect dining set and bedroom set. He answered all of questions and more. He was very attentive and knowledgeable.

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    2 years ago

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    Ashley H.

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    3 years ago

    Thanks Clay! Great service. The store is well organized and updated. Reasonable prices!

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    Ashley H.

    Happy to see Clay provided you with a great experience in our showroom

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    Photo of Ali G.
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    3 years ago

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    Photo of Ashley H.

    Ashley H.

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    4 years ago

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    3 years ago

    Lori was very helpful in helping us as we purchased our chairs. The store was clean and did a fantastic job at presenting the products.

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    Ashley H.

    This review made our day! Thank you so very much for the kind words!

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    4 years ago

    We purchased our family room furniture with Ashley after looking in various other stores. Great prices and customer service by Thea.

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    4 years ago

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    Ashley H.

    Thank you so much for taking time to leave us a review

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    3 years ago

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    Ashley H.

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    4 years ago

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    5 years ago

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    Ashley H.

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    3 years ago

    Business owner information

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    Ashley H.

    Thank you so much for taking time to leave us a review

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    3 years ago

    Good customer service from Clay. Charismatic and professional. This location is blessed to have someone of his caliber in sales.

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    Ashley H.

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    4 years ago

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    7 years ago

    Working on a smalls claim agains Ashley's furniture right now. Stay away from this establishment.

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    Ashley H.

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    7 years ago

    Business owner information

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    Ashley H.

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    3 years ago

    Business owner information

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    Ashley H.

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    3 years ago

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    Ashley H.

    We love that you had a great experience in our showroom!

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    3 years ago

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    Ashley H.

    Thank you for the 10/10 review! We truly appreciate you!

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    3 years ago

    Cathy was friendly, approachable, and knowledgeable, and not at all pushy. She answered my questions. We left with what we wanted.

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    Ashley H.

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    3 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    3 years ago

    Had a great experience with Brett today. Friendly, knowledgeable and streamlined my purchase, including ways to save money!

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    3 years ago

    Brett was an extremely helpful salesperson. He was knowledgeable and gave expert advice. Ashley is our go-to whenever we purchase furniture.

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    5 years ago

    Helpful 1
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    7 years ago

    Helpful 6
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    3 years ago

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    Ashley H.

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    3 years ago

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    3 years ago

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    Ashley H.

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    7 years ago

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

    Thank you so much for taking time to leave us a review!

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    5 years ago

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    6 years ago

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    7 years ago

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    Ashley H.

    Helpful 3
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    7 years ago

    Business owner information

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    Ashley H.

    Helpful 3
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    Photo of Bobby A.
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    7 years ago

    Business owner information

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    Ashley H.

    Helpful 1
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    7 years ago

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    Ashley H.

    Helpful 3
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    7 years ago

    Helpful 3
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    Page 2 of 4

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    Clay went out of his way to help me with measurements and looking up something I asked about on the computer.

    Mentioned in 13 reviews

    Read more highlights

    Grand Home Furnishings

    Grand Home Furnishings

    2.6(32 reviews)
    1.1 mi
    $$

    I searched for a few years before we bought a good mattress with a good warranty. We finally…read moredecided on one at Grand Furniture in Winchester. I have had multiple back surgeries, which made the importance to purchase an extremely good mattress, and those who worked at Grand Home told me Paramount was one of their best mattresses and the only one that had a 20 year warranty. After having the mattress for three months or less it already was sinking on both sides of our mattress, one where I lay and the other where my husband lays. I called Grand Home Furnishings in Winchester, in the first 3 months, even though it was obvious it had sags in the mattress, it wasn't sunk 3/4 of an inch so they wouldn't do anything. I then called Paramount and received the same story. 3 years later I now called Grand Home Furnishings again. My husband and I both feel like we are trying to get out of a hole every time we try to get out of bed. So I called again and as previous they sent out someone who measured the mattress. We watched as they measured the mattress which now is sunk in at 3/4 inch, and we are told it has to be sunk in 11/2 inch before the warranty would be in effect. Their measurements is taken, only when no one is sitting on the bed. I asked the people who came to check it out, to sit on the bed( they said they were not allowed). Common sense will tell anyone, if you set on a bed where one of us weighs 130 pounds and the other 280 that then you will find out what the true sink hole is, and it is definitely over 1 1/2 inches. I don't write reviews and I don't like to complain, but my husband is retired, and the pain I feel every night is unbearable. But the worse thing of it all, no one cares. Grand Furniture is real nice and helpful until they get their money, then no help. The service people said they were surprised that the mattress looked like it did because Paramount was suppose to be a good mattress company, but after calling them 3 years ago, they were no help at all. If Grand Furniture and or Paramount Furniture reads this article and you care at all of what you are selling, please come and look and sit on our bed, then tell me, what is wrong with this mattress. I don't care what anyone buys or sells, not everything is done right, it might be something happened to this one and not others, that's why I ask, please care enough about your products to come and check out this mattress. You might think you got by with not correcting this mattress but you lost a customer for life.

    Did not deliver the color we wanted nor the right loveseat. Not impressed with this store.read more

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    Grand Home Furnishings
    Grand Home Furnishings
    Grand Home Furnishings

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    1.0(1 review)
    1.0 mi
    Offers payment plans
    Established in 1991

    I am filing a formal complaint against Bob's Furniture regarding repeated delivery failures,…read moremisleading communications, and unacceptable customer service following a fully paid purchase made at the end of December 2025. At the time of purchase, I was promised that part of my order would be delivered on January 23, 2026. I received an automated service email confirming that all items could be delivered together. I followed the instructions in that email to confirm the delivery. The following day, I received another automated message stating delivery would instead occur during the first week of February. I requested to speak with a representative to clarify the conflicting information. During that conversation, the representative incorrectly stated that I never received the first confirmation email. I provided screenshots proving that I had. I was then told the automated system "makes mistakes" and was assured that the entire order would be delivered on January 30, 2026. The representative was rude, dismissive, and repeatedly accused me of being dishonest despite the documentation I provided. On January 30, 2026, I received delivery updates throughout the day confirming the scheduled delivery. Twenty minutes after the delivery window passed, I was called and told the truck carrying my items had broken down. I requested that another truck be dispatched and was told no. I asked if I could pick up the items myself and was again told no. I requested to speak with a supervisor and was informed that no manager or supervisor was available. I was instead connected with a step-up representative. That representative stated that the white glove delivery charge would be fully reimbursed and that a store manager would contact me by the end of the day. Neither of those commitments were honored. I did not receive reimbursement, and no store manager contacted me. The step-up representative also dismissed the prior delivery failures and the current situation. I explained that I had already taken January 23 off work for a delivery that never occurred, had taken January 30 off for the second failed delivery, and would now be forced to take another day off on February 6. I was told that time off work was not their concern and that nothing could be done other than refunding the entire purchase -- an unreasonable solution for a customer who has already waited over a month for furniture that was paid for in full at the time of purchase. This situation reflects a pattern of poor communication, unreliable scheduling, failure to honor confirmed delivery commitments, broken promises, lack of accountability, and unprofessional treatment by customer service staff. I experienced: * Multiple conflicting and inaccurate automated delivery confirmations * Representatives denying documented communications * Rude and accusatory behavior from customer service * Failure to provide reasonable delivery accommodations after a company-caused delay * Broken promises regarding reimbursement and management follow-up * Complete dismissal of the financial and personal inconvenience caused * Wasted time and lost wages due to repeated missed deliveries * Lack of any meaningful effort to resolve the issue I am requesting a partial refund of $600 as compensation for the repeated delivery failures, lost work time, inconvenience, broken commitments, and poor customer service. I am not seeking cancellation of the order -- I am seeking accountability and a fair resolution for the hardship caused by Bob's Furniture's handling of this transaction. I hope Bob's Furniture will take this complaint seriously and provide an appropriate resolution.

    From the owner: Visit Bob's Discount Furniture in Winchester, VA to shop quality furniture at untouchable values…read more Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, and more. Stylish home accents and accessories are also available to help you complete any room in your home. As always, there are free cookies, coffee, candy and ice cream to enjoy while you plan your dream home. Bob's is located at 2540 S. Pleasant Valley Road in Winchester Station Shopping Mall. Conveniently located near RT-81, it's easier than ever to find home furnishings in person. Stop by to shop for couches, recliners, dining tables, beds, mattresses and so much more.

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Ashley Store - furniture - Updated May 2026

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