Salesman will say you'll get your furniture when you want but you WONT and they will sneak in extra costs and not tell you such as insurance and a pillow. You have to ask them about the extra costs or they won't say anything. Plus the day you buy furniture you'll have to wait 2 months to actually get it even when they lie to you and say you'll have it soon. read more

Thanks Clay! Great service. The store is well organized and updated. Reasonable prices!

Thea helper is through the entire process while purchasing new furniture for our new home. She was patient and did a great job explaining everything thoroughly - even after we had a lot of questions. Thank you, Thea! read more

We purchased a fireplace insert from Ashley Furniture. We got it home and it had a rattle in it. We had purchased an extended warranty for $75 dollars so we thought no big deal, we'll call the repair tech. We received a call back from the tech who informed us that we purchased the fireplace "as is" and they cannot fix it. At no time were we told that it was "as is". We have talked to customer care and the tech and nothing can be done. So now we have $612 in something that is defective. Poor customer service. We should have known read more

Lori was very helpful in helping us as we purchased our chairs. The store was clean and did a fantastic job at presenting the products.

We purchased our family room furniture with Ashley after looking in various other stores. Great prices and customer service by Thea.

We have gone into the Winchester location on multiple occasions and worked with Brett. He has always been great to work with and we have been very happy with our purchases. They do their best to price match what you find online and will let you know if they can't beat another deal or timeline for delivery. I have been happy with the selections and quality in the store. I highly recommend working with Brett when you go in! read more

We are moving to a mew home and had an awesome experience to find all we need with the amazing professional Joan, who also prepared for us the best deal we ever thought about! Highly recommend! read more

Lori helped my Fiancé and I tremendously! She was so efficient and helped us purchase a couch and chair that we loved! First time in the store and was definitely a great experience! read more

Avoid this places! They are scammers! They are so nice when you are about to buy something, all they need is your money. Bought sectional here, paid for everything including delivery. It took them 5 months to deliver half of DIRTY sectional. When I asked where is another part they said this is it! Asked for some money back (because it's not full sectional) they said "It's your problem". They rescheduled delivery 2 times. Save your money, time and energy, go to somewhere else. Worst customer service. Be ready to get dirty and scratched furniture if you buy it here. STAY AWAY. When they tell you it's gonna take 10-12 weeks be ready for 4-6 months and even more. read more

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Working with Thea has been incredibly seamless! She answered all my questions and ultimately helped me decide on a couch. It's taken me almost a year to decide so her patience was very much appreciated! Looking forward to all the couch naps! read more

Good customer service from Clay. Charismatic and professional. This location is blessed to have someone of his caliber in sales.

SCAM ALERT!!! Ashley Furniture messed up our delivery and did not deliver the corner piece of our sectional. They said it was damaged when being loaded on the truck that morning. That's fine, and I rescheduled another time to have the corner piece delivered. I took off work for ANOTHER day and guess what? They no showed!! Then when calling to ask where they were they said they had no record of a missing piece of the couch nor did they actually schedule the new delivery! Are you kidding me!? Then I had to take YET ANOTHER day off work to set up an actual delivery!! I lost income for numerous extra days all so they could fix their error. There has been zero compensation even though I asked for something...anything to make up for the lost income! Then where the scam and FRAUD part came in I came to learn that they had record of my signature saying everything on the delivery was perfect. I knew that I didn't sign a single thing and I have now received the document showing the signature. Guess what? It's not my signature!! THE DRIVERS FRAUDULENTLY SIGNED FOR ME SAYING THE DELIVERY WAS PERFECT AND THAT I HAD EVERYTHING!! It really would be nice to at least get some sort of compensation for the days of lost income and the extra stress Ashley Furniture has so willingly given me!! read more

Working on a smalls claim agains Ashley's furniture right now. Stay away from this establishment.

I was having trouble being able to order my bedroom set on the date I would be at my new house, so I called the store and put my order with Thea. She was extremely helpful, knowledgeable and stayed in contact until shipping and delivery was schedule. Great customer service. I'm putting Thea in for a raise! Thank you read more

Thea and Lori worked together to make our furniture purchase an amazing experience. They were patient, kind, and answered all 1,000 of our questions. Prices were all 30% off and it was a great time to buy. We will definitely be back to work with them again on future purchases! Thanks :) read more

Deannie/Jessica - No, I think not. I've already spoken with Customer Care and the store staff and they were very clear with me that there would be no refund or money back on this matter. I will not waste further time chasing after you or asking for something that you have given a definitive answer on. Again, a warning to all: ALL SALES ARE FINAL, and you cannot get a refund, even if Ashley's repeatedly delivers damaged furniture. All you will get is the cut-n-paste offer to call CustomerCare. And lemme tell you, that really makes me feel special. read more

looking for an entertainment center and worked with Jordan. he was helpful, sought answers to our questions from other associates, and overall made the decision process to purchase a great experience. I will be back! read more

My husband and I are always pleased with our experience at the Ashley Homestore in Winchester. Clay was easy to work with and ensured we got the best price for the pieces we were hoping to get! read more

Came in for a dining room table and found one immediately. We were greeted and made to feel welcome in the store by Clay, who was a great help and made the buying process very easy. 10/10 experience. read more

Cathy was friendly, approachable, and knowledgeable, and not at all pushy. She answered my questions. We left with what we wanted.

Joan was very friendly and helpful. She made several suggestions which helped us pick out our final purchases. I would definitely recommend Ashley's, and Joan in particular. read more

The couch and accent chair were finally delivered today. The couch was heavily damaged even though it appeared to have been well wrapped. The chair was fine. I kept the chair and the delivery guys took back the couch. I will attach a photo of both pieces. I raised this review from 1 star to 2 stars because the delivery came right on time and the delivery guys were very nice. read more

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Had a great experience with Brett today. Friendly, knowledgeable and streamlined my purchase, including ways to save money!

Brett was an extremely helpful salesperson. He was knowledgeable and gave expert advice. Ashley is our go-to whenever we purchase furniture.

I strongly recommend avoiding Ashley Homestpre for your furniture needs. First they overcharged us by $1738 (yes you read that right) and I had to spend an hour on the phone with them to reimbursed. They don't communicate with you in any decent manner, and to reach them you have to sit on hold for hours. We ordered our furniture April 10, knowing lead times are long, and as of June 10th our furniture order has trickled in but is not complete. Each delivery something has been broken and also needs replaced. They only tell you the day before delivery they are coming, but say they will charge you a $50 fee if you can't accommodate. So if your shopping for furniture, save yourself (and wallet) a headache and skip over Ashley Furniture! read more

Absolutely HORRIBLE HORRIBLE experience I'm having with the company. It is not just the store the warehouse in Fredericksburg is supposed to deliver. Before I bought and paid in full for the furniture I explained I have a long steep driveway to bring a smaller truck, they said yea sure no problem.......the lady on the phone setting appointment today says they will show up in normal truck as anyone else and quote "your not special, if we can't get up your drive way we will drop at the bottom and you will be responsible for getting it to the top of your own drive." Hmmmm sooo here's what you can expect from this company: 1. You will pay for your furniture and a "delivery cost" where they may or may not deliver your furniture to inside your home. 2. You will wait over a month to get your paid for items. 3. You will leave several messages at customer care and in the store you bought from and not get a response till they are good and ready to call you. 4. If you do get a person on the phone more than likely they will feed you a bunch of BS and tell you they will call back.....guess what they won't!!! This place should pack up the business and go away!!! This will be the last...very very last time I will spend my money at this place!!!! Why 2 star? Sales person was nice and polite to me and my family. read more

We entered into a Sales agreement on Feb 4, 2022, for a Reclining Sofa and Loveseat with Console. We waited for delivery, which arrived March 12,2022. Ashley delivered the Furniture Damaged! You sent two of your Technicians out to Repair your Broken Furniture! The First Technician, who arrived on April 14th. Your Technician could not Repair your Broken Furniture. You sent out a Technician again on July 7th. The Technician cannot Repair your Broken Furniture. I paid in Good Faith, in advance and hoped you would honor your agreement and deliver New, Good Quality, Unbroken/Undamaged Furniture. We did our part, otherwise you would never have entered into a Sales Agreement. You Forced Us to Pay in Advance and then Forced Us to Trust You! You Failed Our Sales Agreement!!! You delivered Broken Furniture and then You Refused Our Legal Right to Refuse the Furniture! You Forced Us To Keep It. Then you Demanded that we allow you to "Repair" the furniture. You wanted to Force Us to Repair what was supposed to be New, Good Quality and Unbroken/Undamaged Furniture! You had no intention of Honoring our Sales Agreement. This is a Bait and Switch Scam. You bait us with showing us beautiful furniture in your showroom, you promise to deliver New, Good Quality and Unbroken/Undamaged Furniture. Then you delivery some Factory Rejected, Broken Furniture. You Refused Our Legal Rights to A Full Refund,. You Forced Us to "Repair/Fix" the Furniture you delivered Broken/Damaged! read more

Lori at Ashley Furniture in Winchester, VA, is friendly, knowledgeable, and helpful. We will be buying from Ashley.com because we are furnishing a home outside of the area, and Lori was very helpful even knowing that. We appreciated Lori's excellent service read more

Horrible horrible people!!!!!!!! My step father and mother ordered a love seat It come in wrong and they put blame on them. Delivered to house and they said no that's not right driver said too bad we have to deliver it. Called store and they said same thing too bad. You ordered it your stuck with it. It stayed at house since may 6th us begging to take back and let us reorder right one They said h$@& no. Mom ended up finding a love seat at grand furnishings and bought bit told Ashley furniture if this is color I ordered I don't like or want it the lady said Too bad lady with green hair said your stuck with it. We don't give money back Said pay bill and we will give a store credit Nothing else can be done. Mom said look we are seniors and vets can't you guys reconsider They go away please. We don't have time to spend with you anymore. Please take it or deal with it Sorry for your bad luck they said. One lady said this is why we hate dealing with old people. Don't know what their doing Really. You should be fired!!! I called up there and they hang up on me. Stay away from Ashley furniture. Joke of a business!!!! I will never do. Recommend these horrible people!!!! Stay away read more

This is a miserable excuse for a furniture store. I bought a queen size mattress and box springs. It was so tiny on my queen size bed. I called them and tried to get them to take it back. At which time I was told that I should have bought an Ashley Bed frame then it would have fit !!!!! So their 'LITTLE" queen size beds must be used on their "LITTLE" queen size frames. Such deception. There should have been a sign or someone should have told us this before we purchased the queen size mattress than is useless to us. They sent someone out to measure the bed and he said he gets sent out all of the time to measure the beds. We also bought a love seat and sofa. Part of the love seat is not stiched and just a cut piece of fabric shows. I wish I could give it a -5 ratings. Terrible to deal with. You will wait forever to get your furniture and then when you finally do, you will wish you had never set eyes on it. read more

Ashley Store - Furniture Stores Near Me - Winchester, Virginia

Quick, courteous, and simple furniture shopping. We were taken care of by Cathy. She facilitated our trip with the right amount of help and a no pressure shopping experience. read more

We just bought our purple mattress from Catherine. She was very accommodating to a few of our requests. She did very good. Although they were very busy we were in and out under an hour. Thank you Catherine!!! read more

The sales staffs in the Winchester store was very nice while they were doing the sales, but after we waited 6 weeks for the furniture to be delivered; most of the pieces were defective or broken while they were putting pieces together. we refused to receive it . No a courtesy call was receive from the store to help with resolutions. After 2 days went back to the store to cancel the orders after the frustrating experience and the store manager wants to charge us 30% restocking fees if cancel the order. We Ended up taking a new delivery date with new furniture. Will updated feedback after new delivered date. read more

Ashley Store - Broken stools - Furniture Stores Near Me - Winchester, Virginia

Came in today to make a purchase after my online order has been a nightmare prices seemed on point. Paid for purchase after they took my drivers license and credit card and I signed. Then they proceed to tell me all sales are final. This is so dishonest. Can't reach anyone to cancel my order. Never have I ever had this happen at a business. Update manager Christian reaches out explained and was super professional. Restored my faith that Ashley is a good business. Next time I need furniture I will be going here. read more

Will never purchase from Ashley Furniture again. Went to the Winchester Va location in June and purchased a bedroom set and sofa side table. Still waiting for delivery. Have made multiple calls to the store and spoke with two females who told me they would look into it and never received a return call. Salesman even had us pick a date for delivery and took off work. No call, no furniture. Finally contacted someone in distribution who located my furniture and advised it would be here on Friday. I'm not holding my breath. Avoid going to Ashley at all costs. Reviews online echo these problems. read more

Still waiting on it and it's been over there one month! Quick to take your money! Call customer service and they say we'll call you back! Not once have they called back! Over n over!!!!! Get the runaround! Hope your experience is better! Very disappointing! read more

Buyer beware of Warranty. I bought a couch, recliner, hightop table with chairs. We have been very pleased with the couch and recliner. With that said wepaid over $500 for a 5 year warranty. I can't stress enough to read the fine print. If you dont report what is damaged within 30 days they refuse to honor the warranty. Then you have to submit a form, receipts, diagram of where the damage is and at least 5 pictures. They definitely make it so time consuming I bet they hope not too many people follow through with the claim. Also when submitting the claim they will refuse to honor it if the claim paperwork is not in within 30 days of requesting a claim. They also take at least 5 days to see if they will even repair it or deny it. The only part of the warranty process that was a positive experience is the tech that came out to do the repairs was awesome. I will never buy from them again. read more

DO NOT BUY HERE. I purchased a bedroom set in January and when it was delivered a few weeks later one of the dresser drawers was stuck closed. Because I bought the added insurances and protection packages, I figured this wouldn't be a problem. I was wrong. After several phone calls and a lack of response from corporate, I was finally able to get someone out to my home. Instead of sending out a replacement like the phone representative and my paperwork said they would, they sent out someone to bang on it in an attempt to force the drawer out. He then had to file a report saying that I wasn't lying and that either the delivery company or Ashley itself was indeed in the wrong. This caused even more of a delay. Finally today, after nearly 2 months, I got the replacement dresser. This delivery service however still was able to taint my opinion of Ashley because when they removed the mirror from the dresser they managed to strip all the screws. Do yourself a favor and shop elsewhere. read more

Bought a leather couch and recliner here. Owned it for approx. 5 months . Leather on couch started to crack at foot rest. Called because it was still under warranty . Wanted a replacement but nope sent someone to repair . He took couch apart to replace leather . Put couch back together and did not put filling back in . We called back and sent pictures . They have never made it right and the leather is cracking again . Will never buy here again and have told everyone I know not to buy at Ashley furniture . Don't waste your time or money ! No customer service and poor quality furniture !!! read more