I'm not gonna lie, it's kind of a hot mess inside the store. Items aren't put back in their proper…read moreplace, there is total disarray down each aisle, and you get a feeling of dirty just walking around. I've been to several Ollie's, but this one was different. And, unfortunately, not in a good way. The pricing wasn't very discounted. It was such a shame to see items listed for the same, if not more, than you could get anywhere else. I am, however, giving 3 stars because the service was phenomenal at the checkout. That alone raises their mark for me. The cashier here was polite, quick, and made small talk while making sure my transaction was completed. I purchased a few hand towels. I could've gotten them for the same price somewhere else, but, when in Rome.... All in all, I probably won't be back to this location. There just wasn't enough positive to warrant my time or money being spent here.

I have come to the store for the last time ever. Three visits in a row I have abandoned my cart…read morebecause there was one checkout, person, and tons of customers in a line and there's no way that you can run a business like that.. I love the concept of a messy closeout store and I don't have a problem looking through the merchandise here, but I have an enormous problem coming to a store that is staffed by one person and most of the time it's some ignorant fool who looks like they just got out of prison. DO BETTER!

The store always smells very musty and the sales people do not seem to care if you buy. I have…read morewalked in and looked around and no one bothered to look at me. Very strange place.

I am truly picky and don't buy a lot of furniture, when I do it's American-made of real wood. I…read morewon't have Chinese-made junk in my house. Enter Patton's. Have purchased all my couches and chairs here. Great selection and fantastic service. Patton's is family owned and operated. Bruce and Kevin truly care about there customers. Have always had a great experience here. Only have very positive things to say. Highly recommended.

My sister and her husband found living room furniture in the showroom that they loved. They ordered…read moreit and paid for it. The day of delivery, they scheduled help to remove their old furniture, so it was gone. When her furniture from Grand was delivered, it was the wrong set. My sister spoke to them and they supposedly fixed it and set another delivery date. They told her to use the 'wrong' set until then. The second delivery day came, and they once again scheduled help to move the furniture. Once again, Grand delivered the wrong furniture -it was two different colored pieces. After talking to multiple employees, they said they had fixed the problem and scheduled a third delivery date. They were finally able to deliver the correct set, but it was not the color that my sister had picked out. When she spoke to an employee, they admitted that what she had picked out was actually no longer available, but they had left the model set just sit in the showroom. THEN my sister realized that the 3rd set that was delivered was broken. Grand sent someone out to 'fix' it, but they did a sloppy job and how it's broken again. During all of this, an employee told my sister that she could call in and speak to a manager about getting a discount because it had been such a nightmare. My sister did that, but the manager told her, "No, you got your furniture. You're not getting a discount." DO NOT do business with these people unless you want to waste your time and your money.

I searched for a few years before we bought a good mattress with a good warranty. We finally…read moredecided on one at Grand Furniture in Winchester. I have had multiple back surgeries, which made the importance to purchase an extremely good mattress, and those who worked at Grand Home told me Paramount was one of their best mattresses and the only one that had a 20 year warranty. After having the mattress for three months or less it already was sinking on both sides of our mattress, one where I lay and the other where my husband lays. I called Grand Home Furnishings in Winchester, in the first 3 months, even though it was obvious it had sags in the mattress, it wasn't sunk 3/4 of an inch so they wouldn't do anything. I then called Paramount and received the same story. 3 years later I now called Grand Home Furnishings again. My husband and I both feel like we are trying to get out of a hole every time we try to get out of bed. So I called again and as previous they sent out someone who measured the mattress. We watched as they measured the mattress which now is sunk in at 3/4 inch, and we are told it has to be sunk in 11/2 inch before the warranty would be in effect. Their measurements is taken, only when no one is sitting on the bed. I asked the people who came to check it out, to sit on the bed( they said they were not allowed). Common sense will tell anyone, if you set on a bed where one of us weighs 130 pounds and the other 280 that then you will find out what the true sink hole is, and it is definitely over 1 1/2 inches. I don't write reviews and I don't like to complain, but my husband is retired, and the pain I feel every night is unbearable. But the worse thing of it all, no one cares. Grand Furniture is real nice and helpful until they get their money, then no help. The service people said they were surprised that the mattress looked like it did because Paramount was suppose to be a good mattress company, but after calling them 3 years ago, they were no help at all. If Grand Furniture and or Paramount Furniture reads this article and you care at all of what you are selling, please come and look and sit on our bed, then tell me, what is wrong with this mattress. I don't care what anyone buys or sells, not everything is done right, it might be something happened to this one and not others, that's why I ask, please care enough about your products to come and check out this mattress. You might think you got by with not correcting this mattress but you lost a customer for life.

I am filing a formal complaint against Bob's Furniture regarding repeated delivery failures,…read moremisleading communications, and unacceptable customer service following a fully paid purchase made at the end of December 2025. At the time of purchase, I was promised that part of my order would be delivered on January 23, 2026. I received an automated service email confirming that all items could be delivered together. I followed the instructions in that email to confirm the delivery. The following day, I received another automated message stating delivery would instead occur during the first week of February. I requested to speak with a representative to clarify the conflicting information. During that conversation, the representative incorrectly stated that I never received the first confirmation email. I provided screenshots proving that I had. I was then told the automated system "makes mistakes" and was assured that the entire order would be delivered on January 30, 2026. The representative was rude, dismissive, and repeatedly accused me of being dishonest despite the documentation I provided. On January 30, 2026, I received delivery updates throughout the day confirming the scheduled delivery. Twenty minutes after the delivery window passed, I was called and told the truck carrying my items had broken down. I requested that another truck be dispatched and was told no. I asked if I could pick up the items myself and was again told no. I requested to speak with a supervisor and was informed that no manager or supervisor was available. I was instead connected with a step-up representative. That representative stated that the white glove delivery charge would be fully reimbursed and that a store manager would contact me by the end of the day. Neither of those commitments were honored. I did not receive reimbursement, and no store manager contacted me. The step-up representative also dismissed the prior delivery failures and the current situation. I explained that I had already taken January 23 off work for a delivery that never occurred, had taken January 30 off for the second failed delivery, and would now be forced to take another day off on February 6. I was told that time off work was not their concern and that nothing could be done other than refunding the entire purchase -- an unreasonable solution for a customer who has already waited over a month for furniture that was paid for in full at the time of purchase. This situation reflects a pattern of poor communication, unreliable scheduling, failure to honor confirmed delivery commitments, broken promises, lack of accountability, and unprofessional treatment by customer service staff. I experienced: * Multiple conflicting and inaccurate automated delivery confirmations * Representatives denying documented communications * Rude and accusatory behavior from customer service * Failure to provide reasonable delivery accommodations after a company-caused delay * Broken promises regarding reimbursement and management follow-up * Complete dismissal of the financial and personal inconvenience caused * Wasted time and lost wages due to repeated missed deliveries * Lack of any meaningful effort to resolve the issue I am requesting a partial refund of $600 as compensation for the repeated delivery failures, lost work time, inconvenience, broken commitments, and poor customer service. I am not seeking cancellation of the order -- I am seeking accountability and a fair resolution for the hardship caused by Bob's Furniture's handling of this transaction. I hope Bob's Furniture will take this complaint seriously and provide an appropriate resolution.

From the owner: Visit Bob's Discount Furniture in Winchester, VA to shop quality furniture at untouchable values…read more Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, and more. Stylish home accents and accessories are also available to help you complete any room in your home. As always, there are free cookies, coffee, candy and ice cream to enjoy while you plan your dream home. Bob's is located at 2540 S. Pleasant Valley Road in Winchester Station Shopping Mall. Conveniently located near RT-81, it's easier than ever to find home furnishings in person. Stop by to shop for couches, recliners, dining tables, beds, mattresses and so much more.

My almost 50 year old antique dining room chair had a loose arm. Lighthouse repaired the chair,…read morematching the stain perfectly and completed the job in two days. I highly recommend Lighthouse Woodworking.

Ron repaired three pieces for us. He reglued a loose joint in a chair, reglued a curved piece on a…read morecoffee table and refinished the top of a veneer coffee table. The results were fabulous. He takes great care and is obviously meticulous about his work. Because all three were small jobs, he was able to complete them in short order between his larger projects. We have no hesitancy in recommending him and will be using him again to build a new game table for us.

If you are looking for a backyard shed this is the place you want to go to. Barb and Gary own the…read morebusiness and they are as down to earth, honest and friendly as they come. I explained to Gary what I was looking for and he and Barb were able to put together a deal that fit my needs and fit my budget perfectly. Joey and Jesse came to my home near Winchester to do the excavation work and they were professional and efficient. In this day of automation sand AI its a real pleasure to work with folks who really take the individual and their particular needs into consideration. I am extremely grateful to Shenandoah Sheds for their help and am absolutely delighted with the finished product!

First class operation. I just started looking. Their prices seem fair and they are knowledgeable. I…read moresuspect they will be hard to beat.

Love this little thrift store. I always find something intriguing. They often have high end…read moreclothing brands as well.

Call about an item in the silent auction I had left a bid on. this was Friday night around 6:00…read more was told there was a higher bid. I asked when the bidding ends and specified Saturday when the store opens or close. was told by the store associate when the store close. they even got a calendar and checked for the 7 day bid time. Saturday morning I drive from Berkeley Springs to Winchester to find out the bidding ended that morning. I had no other reason to drive to Winchester other than to put in a bid. I left and then decided to call back and speak to the manage. The associate Vicky who I spoke with did her best to resolve this proble. Well unfortunately the manager nor Vicky couldn't/wouldn't do anything to resolve this in some fas or anothe. Well I have been a customer at the stores in Winchester for almost 15 years now going both stores every week at some point and time. Well unfortunately for them no mor. untrained associates and poor customer service I do not care for as I deal with customers and vendors every day and I can and will make a situation right so I don't take a chance of losing a customer and/or a vendor. Good luck in the future, Tim B.

Pro: big parking lot, clean environment, friendly staff. Con: none…read more Was passing by this store and was curious what it is so we decided to stop in to check it out. It basically a high end store that sell furniture and house decor. Upon looking around a staff worker came up to us and gave us a coupon paper for discount if we bought any items. Even thought we left here without buying anything it was still a good experience. All in all, a nice place to stop by and peruse if you have some spare time.

Amazing energy in the store. The Store Manager Amy and team are the reason we shop there. Love the…read morecleanliness and their displays make me want everything!