Absolutely appalling experience with Ashley Furniture - avoid at all costs. I purchased a couch from Ashley Furniture in Toms River, NJ on November 15, 2024, along with their 5-year ProtectAll extended protection plan. Less than a year later, in fact -ONLY 6 MONTHS LATER the couch developed serious issues with the reclining mechanism and pinching--clear signs of a manufacturing defect and safety concern. I reached out on June 1, 2025, to begin a warranty claim and was immediately bounced back and forth between Ashley Furniture and ProtectAll. I followed up again on June 2 and June 3, during business hours, and still couldn't get a straight answer from either party aside from "we made note and someone will call you back." But no word over WHO was responsible. On June 11, Ashley informed me it would take over six weeks just to get the part needed for repair and another month after that to schedule a technician. A 10+ week delay is absolutely unacceptable for a couch under warranty. On June 12, I contacted the Toms River location directly, and while I was told a regional manager would contact me over the weekend, what I got instead was a call on June 13 from a rude customer service supervisor telling me Ashley Furniture no longer wants to work with me regarding this issue--despite the warranty still being active and the defect clearly falling under its terms. This company has shown zero accountability, offers horrendous customer service, and refuses to honor their warranty. I've since filed a formal complaint with the Better Business Bureau and am pursuing further action. I paid good money for what I was told would be a "worry-free" piece of furniture, and instead I'm left with a non-functional and unsafe couch and no support. Buyer beware. read more

Very poor Ashley's experience in Toms River, NJ. I purchased a bedroom suite on 5/18/2025, it looked like a good deal. Until I read the itemized list on my receipt. I tried calling all day but no answer, I knew they were open. They substituted without my knowledge the type of mattress I wanted. I immediately returned to the Toms River store and demanded an explanation. Apparently this normal business for them. Take advantage of the elderly! I was told by Masood that to just refuse the delivery of the items in dispute and they will credit me. Well here we are three [3] weeks now, just crickets. Piss poor customer service. Little do they know that ignorance does not relieve them of their responsibilities to the customer for damages in a court of law. Buyer beware... Do not shop this Ashely Home Store at 635 Bay Ave Toms River NJ 08753 or be sorry! I would give them ZERO Stars if I could!! read more

Giovanni helped me make my final decision. He was very knowledgeable. Absolutely no pressure and the sale was so seamless. They are having great sales now at their Bay Ave. store which is closing Glad i went and I'll go back if i ever need anything else. read more

sales team was excellent. I am a returning customer and have purchased numerous items

Toms River Ashley's is an amazing store. I had my furniture delivered today and I had a great experience

I had a great experience at Ashley thanks to the help of Elissa. She made the process so smooth and easy! She was very kind, honest and helpful! There was such a big selection there that it was so easy to furnish our entire house just from this one store. read more

So they brought me a new table top that's in good condition. It took a while, but they did come through.

Update: Cindy contacted me and resolved everything very quickly. Sent a new part within a few days, and technician came out and fixed the recliner very shortly after. Very impressed with the follow-up and communication. Thank you for making this right! read more

Elisa was wonderful to work with. She was extremely knowledgeable and was able to offer different options to suit my needs. I highly recommend her. The customer experience was terrific beginning to end. read more

Elisa is a wonderful salesperson and was very helpful with my purchase! Everyone else I spoke with in the store was extremely friendly as well! read more

I recently moved from Bergen county to Toms River a few months ago. I needed living room and bedroom furniture, I had the pleasure of walking in the front door and meeting a very friendly face named George M...he would be my personal salesman for the next 4 hours lol...all I can say is my experience was fantastic he treated me wonderfully and I love my furniture. Ask for George u will not b let down, I can't understand some of these negative reviews everyone at Ashley was fantastic...I ran into one little snag and they fixed it above and beyond....do not hesitate this is a great store with great people. read more

Nikki was very helpful for what I was looking for, she was knowledgeable, courteous and helped me find what I was looking for.

I bought a leather double recliner from them a year ago I'm still paying on it and I bought the protection plan from them My couch broke I did everything they said sent the pics of my couch they got back to me 2wks later saying it's out of warranty I have to go through my service plan sent them the pics weeks later NOTHING call them I get the answering service Can't get through to a real person bogus company Don't buy their protection plan it's a rip-off Every couch I buy from Ashley's breaks. In the past they did stand by and honored the protection plan Since under New ownership They Don't. Ashley's in Tom's River. read more

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They basically force you to purchase the protection plan and then when you try to get something fixed or replaced they just give you the go around for now going on 11 months. So irritating especially after we put a claim in on our adjustable base, they send out a tech who said he'll submit the pictures and we should have someone here in the next few weeks 2 months later we called for an update and they said the tech wrote a report and states he fixed the base and closed the report out. The adjustable base still isn't working and a lady from corporate asked my husband why he cut the wires. We had the base for 3 months before it sparked in our outlet and stopped working, no reason we would cut the wires. Terrible customer service, will never purchase another item from them. Not to mention we only had our couch for 15 months and the cushions are so worn out. UPDATE: The adjustable base still has not had a tech out to fix it, we did get a credit on the couch however they have NO sectionals like our current one we had to spend extra just to pick out a new couch which they promised would be delivered by this week so it was here before Christmas, turns out it wasn't even put in the right spot to be delivered and Christmas is in a week. So disappointing, I should stand outside the store and make people aware before they spend money at this place. This place is a joke read more

Still waiting for $800 plus refund for chair delivered and redelivered 3 times with sane damage. Have gone into store multiple times with no cooperation. And, their phone number for guest services is a joke.Let be say again...over $800 they are refusing to credit me after multiple times chair has been returned. If you want to raise your blood pressure be sure to visit Ashley and after the "used car salesman approach" sells you your dream piece of furniture here's hoping you never need to return it for a refund because you will go stark raving mad before if and when you get any satisfaction . I'm still waiting for the managers, Chet, return call. Still waiting..... read more

BUYER BEWARE....5 months ago I bought a bedroom set that cost me a lot of money. When they delivered the set there was a damage that they putty'd on one of the draws in the footboard. I got right on the phone to report it. Sent in the pictures like they asked. Saying someone will contact me. In 2-4 weeks. NO ONE ever called! I found a number to the customer service. Told them my issue again. They said I should receive the draw mid November. I waited a week after that no draw! Call the salesperson who got her manager involved and in late December they sent another draw. That..first did not match color and grain wise. Plus there was a crack now inside the draw. I called again and all they do is pacify you and said someone will call me give it 72 hours. Never got another call back. This place is horrible. $4500.00 for a bedroom set and they give me a damage piece and won't correct it at all. DO NOT SHOP at ASHLEY FURNITURE they are horrible and you will get stuck with a damage piece that they putty'd and sent to me another damaged piece. Don't waste your money here. Shame on you Ashley furniture you deserve this bad review! read more

Ashley Store - Furniture Stores Near Me - Toms River, New Jersey

DO NOT SHOP HERE. Bought a bed frame and mattress from TR location. Was shipped the wrong bunkie board size which is no big deal assuming the problem would be handled and they would exchange the one I received for the correct size. Customer service told me it would be $150 to exchange for the correct size. After 3 phone calls between both the store and customer service, still no resolution. Will never be shopping with Ashley again. read more

I bought my bedroom set august of 2020, paid for it with my debit card. A year and a half later I get a letter from a debt collector due to non payment. They put a charge on your acct and never go back in to collect payment. Horrible customer service to receive a bill a year and half later because they FAILED to do their job ! read more

AVOID Ashley Furniture in Toms River at all costs. I purchased brand new (not clearance) furniture and 3 out of 4 pieces were damaged at delivery. They make you keep it and have it repaired. Tried for months to resolve it and get new furniture, including speaking to the Store Manager, who was useless and just a "yes man" until you walked out the door, and there was no resolution with the exception of having my NEW FURNITURE REPAIRED. I spent months on the phone getting the run-around. They are absolutely horrible, and I will never purchase from Ashley ever again. Reporting them to the BBB next. read more

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I went into the store and purchased two couches and a recliner. I asked the salesman if I got it home and I was unhappy with it could I return it he said a long as it's within the 72 hour timeframe I will get my full money back. It was delivered. It was not the same as in the show room. It was much harder which I heard a lot online. Same problem I called and they said I would have to pay a 25% restocking fee plus $150 delivery fee. I think this is outrageous and I would not recommend the store again. read more

I had the pleasure of meeting one of the greatest individuals in the business! Shout out to The manager Bruno and Ally for helping me find the living room set up of my dreams. They were extremely profesional and brought nothing but excellence to the table!. Thank you once again for your efforts! read more

I can't say anything bad except I was charged for a bed protector so I could get a "deal" when he should have just thrown in the protector as my "gift". A tad bit off I'd say but my furniture came to the house as planned and it was all in great one piece condition. read more

Patricia H I purchased a sofa and love seat about 1.5 years ago. Have issue with sinking in sofa to point you struggle to get out. During the holidays was extremely embarrassed when a guest really struggled to get out of sofa needing help. I have a 5 year Platinum protection so called and they sent tech. Even tech got sucked in to sofa and stated it shouldn't be with age of sofa. Protection company called today stated issue with core cushions and fill in back Not Coverered! Had me call customer care and they basically told me can't help you! Nice response! Ashley lost a customer here. Will never go back. Poor quality. read more

Im only giving one star because i cant give 0 stars. This location is a horrible representation of Ashley Furniture! Purchase a living room set on Oct 4 and was promised that it would be 6 weeks to get my furniture, before thanksgiving. I was also promised bi-weekly check ins on status updates. Well guess what, here it is Dec 16 and i have not had one phone call. And, they only have 2 pieces of my 4 ready, but wont be delivered until the 30th at the earliest. The manager Jeff could not care less, as a matter of fact not one person Ive spoken to seems to care even the slightest bit about the inconveniences this has caused. I can now now longer host Christmas for my family because i have no furniture. And have to change all of my plans a week out from Christmas. read more

I've never been so mad as I am now. I had a 1 to 5 delivery time for furniture delivery. Now at 715 pm they tell me it may be 9 pm. I friggin go to bed at 8 cause I get up at 330 am to go to work. I've used them in the past but never again. THey suck. And I left work early just to be home by 1 lost time at work. read more

George M is amazing! We came here looking for a couch that we had unfortunately ordered through raymour and Flanagan and they never delivered it. George was so helpful, he found us the exact couch and we got a great deal. He even got us delivery for the same week. We are from out of state but the purchasing process was so easy and efficient I would drive back for other furniture needs! read more

I recently purchased a couch with a ottoman and a leather loveseat with 2 cocktail tables and a pull up coffee table. The order took 7 weeks to deliver and when it came to my house, the leather loveseat was damaged and the wrong color, The coffee table was totally the wrong one. I refused delivery and called the store and was told to call back the next day when the wrong items were put back into the inventory, so I went back to the Toms River store the next day and explained the situation. I was told that I would have to wait another 3 weeks. The manager Bruno, was very cold and didn't even offer any apologies until I mentioned I was going to write a review. On top of that, I waited for them to produce a recite and they could not because the regional director Hady was in his car driving home and had to approve it. Needless to say I cancelled all the items that came in wrong. I will NEVER shop there ever again. I was treated very badly with zero customer service! read more

Rude workers, planned on buying something and they pointed me in the direction of the clearance and no one helped me after standing around for 15 minutes so I left. I felt a judged read more

I bought a recliner at this Ashley Homestore and believe that it has bedbugs in it. I have gotten bites on my legs and neck after falling asleep on this recliner. Ashley would not send someone to inspect chair or give me a new chair. I was INSULTINGLY told by someone in customer service that they don't have a problem with bedbugs in the warehouse and that the problem is probably in my home. Funny thing is that I have never had any bites anywhere I sleep and sit until this chair was delivered.I would rate this store with a negative star if I could. read more

I'm mad at myself for not reading all the bad reviews before we ordered. We desperately needed a sofa and love seat before Thanksgiving. Our salesman knew this. We ordered on 10-25 and were told they would soon call us to update us on our order. After waiting a few weeks for the call, we called them yesterday or tried to. The phone number on our salesman business card was disconnected. For an instant there I thought Ashley went out of business and they had our money. I called the main number and was told our delivery date was sometime in December! I couldn't believe it. I haven't checked the fine print on the sales receipt yet to see if I can cancel the order and not get stuck with some kind of store credit. Maybe I'll have the credit card company dispute the charge for me. No surprise they get 2 stars. You get what you pay for. Seems like their salespeople would make great used car salesmen. If they make this right, then I'll update my review. read more

Needed to buy a whole house full of furniture. Came to the bed. We asked for the price of the bed, tempur pedic mattress and was quoted $4300. No one, not the salesman or the manager mentioned that that was just the cost of the mattress. The frame they sent me or sold me was an additional $4000 we were unaware of. This information was never disclosed. WE have yet to sleep on the bed and right now for $8400 that bed is the most uncomfortable thing I have never slept on. Not to mention the wrong furniture was sent and we had to babysit that for 2 months until they could come pick it up. Don't always go with name. We have canceled our $21000 order. I don't want the funiture anymore. read more

I don't have anything negative to say about the Ashley Homestore in Toms River. I went to the store today with the intent to cancel my purchase for a couple reasons. One reason were interest rates accumulating on my credit card and second reason was the lengthy time for delivery. Jamie S. is an administrative store associate who helped me resolve my problem. Jamie's insightful recommendation and level of professionalism helped her store keep a sale and a customer satisfied. Well deserved praised. read more

Extremely disappointed and will never shop at this location ever again. I purchased a couch on Black Friday here and we received a $50 promotional gift card for being one of the first customers that day. When we used it at check out our salesman tried to stop us because it was taking even more off the total that I had already price matched to their online pricing (which was cheaper than the "sale" they were having in store that day). After mentioning multiple times throughout the sale process that I needed this piece delivered to South Jersey, I was promised a delivery within the next month. My salesman even looked into the system and called me the following day of the purchase to confirm they can deliver. 3 days out from our delivery, they called to confirm. The next day, my salesman called to inform me that they wouldn't be able to deliver by the promised date because I was in South Jersey and they only deliver on 2 days a month to this area? Mind you, this is over a month now we've been waiting. They offered a refund of my "delivery fee" but I would have to wait until January for my couch. Their excuse was that even though we confirmed the location multiple times, no one on their end checked the "county" that my address was located in? My salesman told me that there wasn't anything they could do besides offer the delivery fee back. So I cancelled the order completely. Apparently none of their employees communicate with one another. I thought this mess was handled after I was refunded, but then I received a phone call this morning from my salesman asking where we left off? Like what?! He said there was no refund in their system and it was even looked at by a manager! So we went through the refund process yet again. Hallelujah! Nope, got another phone call that they refunded me twice and need to charge us again. What a mess. In the end, I never spoke to an actual manager, never got my couch, and didn't get that damn $50 Black Friday gift card! I will be taking my business elsewhere. I'm not mad, just disappointed. read more

The sales women Cindy was very nice and very honest with my wife and me. We bought the bedroom set we wanted and Cindy got us a great price on it. I would definitely recommend this store and this saleswoman to my family and friends if they need furniture for their house. Jimmy read more

Went to Ashley and purchased all of the furniture for my home. George was extremely knowledgeable about his products. He offered alot of different suggestions and was very helpful. Ask for George when you need furniture. read more

Ashley Furniture resolved a recent problem with delivery, to my complete satisfaction. Thanks to excellent customer service. Ashley Furniture was receptive to my concerns and acted quickly to make sure that I was satisfied with the outcome. read more

Awesome furniture store!!!!! They accommodated me so well. I even changed my order 2 times. They were very patient with us. Sales girls were wonderful!!!!! Delivery was also very accommodating. Would definitely recommend this place. read more

TERRIBLE TERRIBLE TERRIBLE ! Both managers Chet and Jeremy along with the girl that answers the phone named Emma ! Customer service at this location is horrible ! I have been eating for my furniture since October of 2020 we are now in February so I decided to cancel . They do charge you your taxes on the day you place your order......trying to get a refund for this taxes is ridiculous I had to actually call my bank to dispute it.....GO TO A DIFFERNT ATORE BECAUSE THIS ONE IS HORRIBLE read more

i purchased a couch and the material was pilling like and old sweater,i paid for the insurance. i called them and they told me to buy a fabric shaver,[never had to shave a couch before] made it look worse i sent them pictures and after nine months they finally told me they were going to give me a store credit. i explained that we threw the couch away and purchased a new one there was a stipulation the credit had to be used within 2 weeks or i would loose it . we did not need any furniture but decided to replace some items. we purchased 4 items . the trucking company was excellent. they asked where the old furniture was so that they would take it back. i told them we discarded it so now ashley said they cant leave the new furniture .i told drivers that they cant take furniture out of my house. ashleys arrogant rep said i have to give it back i replyed "absolutely not you never said i had to return old furniture" nor is it written on my invoice, shame on you ashley stores which by the way is now owned by regency do your homework people they are the worst. read more

Due to my mother having several health issues we decided to go with buying her one of the mattresses that raise her head and feet up. Plus a whole new bedroom set because the old one would not accommodate the new mattress. Pete Giordano was our sales person and he answered all of our crazy questions and gave us ideas on how to make my mom feel better. He helped save us a great deal of money I felt like I was shopping on Black Friday and it's only October. He went above and beyond for us and was kind, patient, and gave us a great experience. Looking forward to shopping at Ashley's in the future! read more