We went in for a certain brand name mattress but Joe the sales person showed us another option and…read morewe are so happy with our decision! We purchased the mattress and the platform that our head and feet can go up and that's another option Joe showed us and we weren't even thinking of buying one ! Thank you again Joe for being patient and though!

Mr Joe Burke was very helpful, he spent a lot of time explaining things to make sure we were…read morecompletely satisfied we can call anytime to ask any questions. We highly recommend him. He's 10 stars from us. If anyone of my friends need a mattress Joe Burke is the man to see. Thank you joe

We needed a mattress & were in a hurry. The woman that helped us with taking care of another…read morecustomer & literally toggled between the 2 of us to ensure everyone was being helped out. The sales woman was professional, personable and quite helpful. She didn't try to 'upsell' us and focused on exactly what we wanted. We stayed on budget & were able to take the mattress home with us. We were in & out of there within 45 minutes total. We would definitely recommend this location!

Meta was a great salesperson. She was so knowledgeable and helpful. I would definitely recommend…read moreher if you need a mattress.

If you're looking to purchase an inferior quality mattress, Master Mattress is your answer. Not…read moreonly is the mattress of poor quality, but he is also deceitful. Promised to send me a refund, for the mattress and for the 6 weeks of inconvenience. But he did not!! HE HORRIBLE PRODUCT, AND SERVICE, SKIPPED SCHEDULED DELIVERY, AND IS NOT HONORABLE WITH HIS WORD!!

I purchased two mattresses at once then my log mattress was lumpy so I called they came out and…read morewarranty a new one same thing happened and now he's saying it's impressed from our body's the mattress is not even a year old and they will not warranty it saying there is a stain so it voided out warranty! Be very cautious of this please I'm calling better business on him!!

Bought a "new" bed and frame from here. Delivery kept getting delayed and then received a call from…read morethe sales rep that the new matress was dirty from the warehouse and would be another week to wait if I wanted it. Took them 2 and a half weeks to deliver the matress. Originally when purchasing the matress they told me 3 days... Wasnt pleased with the whole transaction but I did like Pete and Vito (sales reps). Also since I was dealing with 2 sales reps they were both giving me different prices for the same bed frame.

Today I had the pleasure of purchasing my mattress from The Sleeper's Shoppe in Howell. Not only…read moredid I encounter unsurpassed customer service, an extremely knowledgeable salesman, named Alan, all while beating other store's prices. Truly a wonderful experience. There's something to say about shopping from a family owned business! I would absolutely recommend this place!!

Just left the BRick NJ store and purchased a dryer . Edward was extremely helpful , knowledgeable…read moreand not pushy at all . The price was great and they will Deliver in two days ! Would definitely use them for future purchases overall a great experience!

Purchased a 65" LG TV here in Dec 2024. TV was mounted to the wall in my living room. Unfortunately…read morethe TV came crashing off the wall one Sunday morning at 4:45am. P.C. Richards quickly came to access the damage and quickly installed a replacement TV as well as payed for my painter's fee to repair the wall. They even refunded the installation fee of the mounting bracket. All involved were beyond helpful and kept me informed of the status of my claim during the process. I have purchased all of my audio / video equipment with P.C. Richards for over 40 years in Brooklyn, The Bronx and now Ocean County NJ. I will always be a loyal P.C. Richards customer because of the customer service I have received in the past and recently with this issue.

We recently purchased a mattress from Donna Johnson at the Mattress Firm in Brick, NJ and the whole…read moreexperience was an absolute pleasure! Donna is super friendly, knowledgeable and patient. With her assistance, we were able to feel very comfortable in making a selection on a rather large purchase. (We were leaning towards Tempurpedic when we walked in; she did not hard sell us) She also made sure we were aware of and able to take advantage of every promotion she could possibly offer. Choosing a bed can be a tough (but important!) decision, and doing it with Donna at the Mattress Firm in Brick was a breeze! We are so excited for our amazing new bed arriving in less than 48 hours and couldn't recommend her more highly! Also, the store was SO MUCH CLEANER than other mattress stores we visited!

I will never buy anything from here again. I was sold a bed…read moreon a box and it was out dated 1 year. I had to return it and purchase a different one. Then weeks later the mattress I ordered was still not in over the holidays I was inconvenienced Very unhappy and reported to corporate Two thumbs down

Ordered queen adjustable bed and mattress. Text message at 6:55 AM. Said I was the next stop one…read morefor delivery. Arrived 9:29 am . Polite and efficient set up but incorrect order not what I ordered. Was told adjustable frame I wanted was going to be $400 more. And not available for three more days.

Do not buy the warranty,…read more after many attempts and send many pictures they stop giving me an update and contact customer services by chat because no one answers and keep asking the same questions over and over. After many attempts and sending many pictures, they stopped giving me an update and contacted customer services via chat because no one answered and kept asking the same questions over and over. I decided to write this review.

I ordered a chaise lounge in mid October 2025 I was given 5…read moredifferent delivery dates to only be called the night before or day of each delivery date saying it was not coming that day. Due to their conversion of a new computer system this is what caused the delay over and over again. It was in stock but they didn't know that I called the manufacturer and several other phone calls to see what the delay was. Long story short They shouldn't launch a new program prior to adequate training A customer shouldn't have to do all the footwork to find an answer. John the Mgr in Brick promised me the 4th delivery date which never happened. Doug the Mgr in monmouth junction warehouse and Julio in the Suferin ny warehouse were the ones that finally figured out the issue and finally got my piece sent to me. So thank you to the warehouse staff!

I'm going to start with do not ever purchase from Raymour and Flanagan. I have been trying to…read morecontact the service department for over three months . I have purchased well over $10,000 worth of merchandise within the past five years. Their customer service in the store is great. Their customer service when it comes to repairs delivery, etc- terrible. I have called the one 800 number five times today and got disconnected every single time. I was just waiting for a half hour on hold and got disconnected. They do not take care of their customers when it comes to warranties I have been doing nothing but calling them once a week for them to call me back on my mother's phone instead of calling me back on the phone number I provided. There is no email to get somebody to email you back. I just need to speak to a live person. Also I had one repair done a few months ago. The job is terrible. It was not the right color paint. It looks horrible now I'm supposed to exchange it, but they will only do the table and not the chairs. Meanwhile, they did the work on both the chairs and the table SO - do not buy the protection plan because it's more of a headache than just going out to buy another piece of furniture from a different department store. Do not buy furniture from them. Take advice from me put your money in a mom and pop shop because this is not it. They don't care about their customers and mark my words as a retail professional- we won't be seeing many Raymours in the future- this business will fail if this is the way they handle it.

Good customer service. Friendly and helpful staff. No one breaths down your neck, they let you take…read moreyour time and they answer all questions you have.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.