Customer service is the worst. They do care if you are happy with your purchase. They say they…read morewill call you, they don't call you to hear your concerns. They are rude when you call them. We asked to cancel our order they said "No we have 200 days". The furniture was not even started claiming issues with paint. So you can't deliver when promised, and won't cancel something that was not being shipped for weeks later ? Basically told we will sue you if you cancel. That's not good customer service! I would not shop here again. Shop at your own risk.

We were repeatedly lied to by the salesman and customer service people regarding when our tables…read morewould me in. We ordered end tables on Sept 15th and were promised by the salesman they would be in in 6-8 weeks so we would have them before the holidays. When we called after 8 weeks we were told they would be in by the 1st week in Dec. We called again the 1st week on Dec and were told they would be in the end of the month. We told the customer service rep that we wanted them before Christmas and she said she would work on it. We finally got the tables on Dec 31st, 7 weeks after they were promised to be in by. We had to use snack tables for our family gatherings because the tables Seaside Furniture promised would be there were not there

Do not buy the warranty,…read more after many attempts and send many pictures they stop giving me an update and contact customer services by chat because no one answers and keep asking the same questions over and over. After many attempts and sending many pictures, they stopped giving me an update and contacted customer services via chat because no one answered and kept asking the same questions over and over. I decided to write this review.

My husband and I just walked out. We went inside, Mike the salesman walks up and asked how to help…read more I explained I needed either a new trundle bed that fits two twins and is same height level for each mattress or we plant a regular twin frame that had drawers on one side but no headboard or foot board. He gave us a attitude about the mattress because after being asked three times by him "are you SURE you don't want a new one" "can't you just take a look at mine" him then turning to my husband on his last effort "what about you do you think she'd need a new mattress?" I got annoyed and said "we do not need a mattress we need either a frame of trundle/day bed, that's it." He rolled his eyes and let out a sigh while going "fine". I told him I wanted it only in white and after him asking if what he showed me (a studded medium to light grey trundle that just wasn't what we wanted) looked good. I told him "It's not a light enough color for the room, like I said, we need white to match the rest in the room." He gave me a dirty look and raised his voice at me stating "Seriously?! How is THIS not light enough? So your walls are white? Your ceiling? Your floors? Your furniture? Your doors? ALL white?" By this point we got angry and felt disrespected. He brings us to these beds that are again not what we want and he gave more disgruntled noises rolling his eyes (keep in mind he appeared to be in his late 50's-60's) then when he saw me look at the kids section (where they had twins sized frames) he stated with a chuckle "No you don't want those, they're for childish people" and brought us to a pull out couch. He "demonstrates" stating "and you don't even have to be strong to lift this up!" And pulls it out stating "sit" pointing to it. We declined. He says again "sit" we say again "no you were okay" he says a third time "well this is how you decide if you want it and this is where people sit down so...sit". By this point I'm fed up and so is my husband. He tells Mike "you know what we're going to shop around and leave". Mike insists we get pricing on it (and as a former sales person at a car dealership I knew this is how they get your info) we said again "no thanks" he insisted and got visibly angered and gritted his teeth saying "well ya know that's my business card and how you know who I am so you need to do it". Finally I have enough and tell him "we don't need it have a good day" and we left. Worst part is, I actually saw a frame I liked, but hey, guess since it's for "childish" people only (which is precisely what he is) he won't mind not getting paid on it.

Great customer service and a pleasant to do business with them. Great inventory and will come to…read moreyour house to give suggestions

Be careful - store very focused on what is convenient for them vs. customer. Spent thousands of…read moredollars and up front process was helpful but when challenges with manufacturer happened the store wanted me to change decisions or deal with challenges myself vs work on issues with manufacturer - good sales but sadly poor follow thorough for customer - even tried to work with owner on issues but he was tone deaf - be careful!

We went in looking for a recliner. The salesman said he would match any price. Boy, he wasn't…read morekidding. He definitely wanted our business and he got it. There were also so many fabrics and colors to choose from. I was very happy to keep our purchase local too. The showroom floor was filled with the most unusual and unique pieces. I loved it. Lots of variety for anyone's tastes. Thanks Joe!

Horrible owner!! DO NOT SHOP HERE…read more I had an extremely disappointing and unprofessional experience with this company. I called to inquire about service, and instead of receiving any form of assistance, I was met with shocking rudeness and told to "go F myself." This kind of behavior is completely unacceptable for any business, let alone one that is supposed to value its customers. I would strongly caution others against using this company, as their customer service is not just lacking--it's outright disrespectful. if I could zero stars, I would the woman I spoke to was a horrible human being. I'm going to amend my review and say that he called my mom to harass her and asked for the review to be taken down These are not good people

I have Purchased many items from this beautiful store !staff is helpful and great Customer service…read more! High quality items great prices staff is so helpful! great little finds of all kinds of different things for home in this store .Carrie is extremely helpful and knowledgeable about design and colors I was able to afford beautiful items for my new home without over spending !every time I go to to this store it's has something new thank you. wishing your business much success !!

From the owner: we sell furniture and home décor at discounted pricesread more

Absolutely appalling experience with Ashley Furniture - avoid at all costs…read more I purchased a couch from Ashley Furniture in Toms River, NJ on November 15, 2024, along with their 5-year ProtectAll extended protection plan. Less than a year later, in fact -ONLY 6 MONTHS LATER the couch developed serious issues with the reclining mechanism and pinching--clear signs of a manufacturing defect and safety concern. I reached out on June 1, 2025, to begin a warranty claim and was immediately bounced back and forth between Ashley Furniture and ProtectAll. I followed up again on June 2 and June 3, during business hours, and still couldn't get a straight answer from either party aside from "we made note and someone will call you back." But no word over WHO was responsible. On June 11, Ashley informed me it would take over six weeks just to get the part needed for repair and another month after that to schedule a technician. A 10+ week delay is absolutely unacceptable for a couch under warranty. On June 12, I contacted the Toms River location directly, and while I was told a regional manager would contact me over the weekend, what I got instead was a call on June 13 from a rude customer service supervisor telling me Ashley Furniture no longer wants to work with me regarding this issue--despite the warranty still being active and the defect clearly falling under its terms. This company has shown zero accountability, offers horrendous customer service, and refuses to honor their warranty. I've since filed a formal complaint with the Better Business Bureau and am pursuing further action. I paid good money for what I was told would be a "worry-free" piece of furniture, and instead I'm left with a non-functional and unsafe couch and no support. Buyer beware.

Very poor Ashley's experience in Toms River, NJ. I purchased a bedroom suite on 5/18/2025, it…read morelooked like a good deal. Until I read the itemized list on my receipt. I tried calling all day but no answer, I knew they were open. They substituted without my knowledge the type of mattress I wanted. I immediately returned to the Toms River store and demanded an explanation. Apparently this normal business for them. Take advantage of the elderly! I was told by Masood that to just refuse the delivery of the items in dispute and they will credit me. Well here we are three [3] weeks now, just crickets. Piss poor customer service. Little do they know that ignorance does not relieve them of their responsibilities to the customer for damages in a court of law. Buyer beware... Do not shop this Ashely Home Store at 635 Bay Ave Toms River NJ 08753 or be sorry! I would give them ZERO Stars if I could!!

Tess home is the most tranquil and beautiful place to shop. The entire store is so perfectly…read moredisplayed. The clothing and accessories are so unique It's a wonderful place to shop for gifts as well. The staff is knowledgeable and so helpful.

Really pretty store and an extremely friendly owner. She carries vintage furniture pieces that she…read morehas painted, and some really pretty home decor items. There is a whole carousel full of furniture knobs. Tess Home stocks an alternative to Annie Sloan Chalk Paints (Fat Paint, which has an awesome color called "Parchment") and wax (Fiddes brand). I love the Fiddes wax that I purchased from her. It is so much easier to use than the AS brand. Tess, if that indeed was Tess, (I did not inquire), spent time showing me some of the chalk painting techniques that she uses. Offered advice freely and in a very friendly manner. She encouraged me to take pictures, unlike the proprietor of the less friendly shop right down the street. Definitely go visit this shop! Truly adorable!