Piccolino was a pleasure to deal with. The price was great! Also, the delivery was exceptional. It took only 1 day for delivery. I will definitely be buying from them in the future. read more

I've bought furniture twice from Piccolinos within two years and they were pretty big purchases and both times that I've dealt with them. They were the most reasonable price great arrangements of delivery or pick up and willing to help at all times over the phone. I would highly recommend Piccolinosin Lakewood, New Jersey read more

The best baby store in Nj!! The staff was knowledgeable and helpful!!! So many good sales going on too!!

Sidney was incredibly helpful this morning. We ordered the Babyletto Sigi recliner upon his recommendation after ordering another chair from PBK that's on back order until August. He listened to our needs and shared his knowledgeable recommendation. We tried chairs, looked at fabric swatches and were in and our in less than 20 minutes. Highly recommend Piccolino. read more

I was worried because of the negative reviews but I think it was just because of Covid because I ordered a wagon yesterday and it got delivered today! It was $130 cheaper than everywhere else I looked! 10/10 recommend read more

Piccolino - Baby Gear & Furniture Near Me - Lakewood, New Jersey

Excellent service and fast shipping! We love our Uppababy V2 and highly recommend shopping here! Steven is awesome and they're very fair! read more

Bought my wagon stroller and it just arrived today and I am so happy with it! I was a little worried using the company cause I didn't know anything about it but I 100% recommend using them. I'm so excited to start using it with my girls! Thank you Piccolino baby! read more

Piccolino - Baby Gear & Furniture Near Me - Lakewood, New Jersey

This store is great. We bought an uppababy on a EOL (end of life) promotion. Unfortunately, the store ran out and accidentally went over their inventory. When we called however, the guy acknowledged the issue and allowed us to swap it out for a different color while honoring the promotion. No hassle, no bait and switch, just good customer service to correct an issue. We got the stroller quickly and are very pleased. Overall, great experience. read more

In the midst of Covid 19, Piccolino made our dreams come true. We saved up and bought a Doona, and the initial color we picked was no longer available after our purchase. They communicated with us and gave us a great deal by allowing us to pick another color for the same price, with no tax and no shipping. This is exactly why we decided to buy from them in the first place because it saved us at least $150 since we're in CA and they're in NJ. Thank you for the great customer service! read more

Piccolino - My 4-year old making sure his baby sister's carseat passes the big brother safety test. - Baby Gear & Furniture Near Me - Lakewood, New Jersey

I was shopping online for our baby's arrival in late August (Cameron came early on 8/11 ). I came across Piccolino and ordered a glider from them. There was bit of a delay in the shipping due to the manufacturer, but Piccolino was able to update me on the status. There was a bit of a miscommunication with everything, but in the end I got the chair I wanted thanks to suburb customer service from Steven. It's hard to come across that nowadays and I won't hesitate to shop from their store going forward! read more

Although they say they price match, they do not which makes me not trust that they would stand by their products or other business practices. I gave them a link for the exact same car seat, same model, same color at a different website and they refused to price match even though their policies say that they do. There was no explanation, just "no, sorry". That's a really poor business practice when you make fake promises like price matching. Customer service was also very slow. Their phones don't work and they take days to respond to a question. I do not recommend this company. This "Price Match Policy" that they have on their website is a complete lie: "Price Match Policy": We are committed to offering you the best possible prices. If you find an item that we offer, in the same color and size, in stock at a designated national competitor, we will gladly meet that competitor's price. read more

Really good!! I didn't know the store and was afraid because there are not many good reviews here. I had zero problems!! I received everything in last than 10 days after my order paying the best price in the market. I asked the store if it was possible to change the color after I have already ordered, and Steven friendly answered me that it was no problem at all that they were not going to charge me the difference. I strongly recommend it, and that's why I am making sure to write a good review! read more

Piccolino - Car seat uppababy from piccolino baby store - Baby Gear & Furniture Near Me - Lakewood, New Jersey

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Ordered my Nuna PIPA carseat through this website and got it in 4 days!!! Their customer service is also top-notch; they price matched a discount that I had from another store with ease! The best thing about ordering from Piccolino Baby is that they don't charge sales tax outside of NJ and they offer free shipping on orders $75+. Seriously the best place to purchase baby gear!! It's a no-brainer... read more

Literally the worst customer service I have ever received. I emailed this company to explain a problem I had. I let them know that someone in my life had ordered an item from my baby registry from them, and FedEx had lost the package. The tracking from FedEx had said it was delivered and I had initiated the process to find it. I simply asked for help trying to figure out what it was that I was looking for. The email I received back simple said "hi, I check the tracking and it says it was delivered. Thanks, Steven". ...seriously? I went on to email him back and explain that he isn't understanding the blatantly obvious situation, but I have received no response since then. I will be sure to let everyone in my life know NEVER to order from this place. I suggest you do not either. read more

I wish I could give 0 stars... Please DO NOT do any online business with Piccolino! I ordered a baby rocker 2 weeks ago, got a confirmation with a FedEx tracking number and then the shit started: Call nr1: "Sorry sir, your ordered product is not in stock, it is backordered till Mid November" Call nr2: "Sorry sir, you´re right, I don´t know what went wrong". I complained about their business process Call nr3: I wanted to cancel and refund, "Sorry sir, but we do have one in stock, I can send it straight away". What a load of BS! They were trying to explain a dropshipment process that they normally use, saying BabyJogger didn´t have any stock themselves but now found one in their own stock? SCAM! Every conversation was weird and rude, spoke to 3 different guys so I actually doubt there is a physical store OR if they even have anything to do with it! read more

We ordered a Nuna travel system with the tavo stroller and pipa lite car seat. The order hadn't shipped in 2 weeks so we contacted the shipper to find out that they no longer had the color we ordered. So we told them another color and they sent the shipping information for fedex the following day. The tracking says it was delivered on my front door 3 days ago, but it was in fact never delivered. We have a nest front door cam, so it definitely did not arrive. The (expensive) order said "signature not required" which I think would solve this ongoing problem that I am seeing in a lot of their reviews. We have opened a case with fedex to try to find the order, but still have not heard from the seller about this missing order. read more

I bought a Wonderfold wagon a couple of weeks ago that was supposed to be shipped straight away. Now, I understand delays in shipping but why withdraw payment from my credit card when my product has not been shipped? Also, I think it very odd they require you to pay for a return even if it's not your fault. At this point I will be cancelling my order. I'm glad some customers have gotten what they want. read more

Piccolino - Return Policy - Baby Gear & Furniture Near Me - Lakewood, New Jersey

I understand the whole Covid-19 issue, but that does not excuse their customer service. Every time I call, they give me the same crap, "your order it's in its way". It's been over two months! Very unprofessional. STEER CLEAR! They take your money and DO NOT deliver (no pun intended). read more

I ordered a Doona car seat, it was a discontinued color in older model so listed for $430 instead of $500 for newer models/colors. Shortly after I placed the order, I received an email stating they had oversold and no longer had the product. I was given the option to get a different color in the newer model for the discounted price of $430. I emailed back to accept, and within a few days received confirmation, then tracking number, then my car seat arrived. It was the real product, not a knock-off (apparently a problem on Amazon). Note, this store is located in NJ and I note a lot of the negative reviews come from west coast orders. I'm not sure if they have issues shipping further away, but their website advertises "overnight delivery to tri-state area." I live in NY state. I ordered despite the negative reviews, knowing I could drive down to NJ and confront them if there were issues. Fortunately I had none, and received the (substituted) product (during holiday season no less) very quickly with nothing but professionalism on their side. read more

Literally found the stroller wanted on sale on their website and couldn't be happier. Ordered late Sunday night and was delivered to Michigan on Wednesday afternoon. Quick & easy. Will definitely do business with Piccolino in the future. Thanks again! read more

I've purchased many strollers and baby products from piccolino I have 0 complaints wonderful customer service and items shipped out with no problem I also love and appreciate the no tax when purchasing from their website ! . 5star service all the way ! read more

Piccolino Baby are SCAMMERS!!! I ordered a $500 carseat and they confirmed my order by email followed by fedex tracking number. 5 days later when I checked back with the tracking number they provided, I was shocked to find out they canceled shipmend and they never shipped my order! However they charged my credit card. After several attempts to get hold of them, I disputed my payment. Please stay away from ordering anything from them!!! read more

They have amazing customer service! An item was discontinued after I already purchased it online, and they went out of their way to make it right. Fast shipping as well. Would definitley purchase other items from them again. read more

Was gifted a swing through this company. I did not end up needing the swing i sent it back in February. Its now September and i have called them and sent 2 emails trying to get our money back for the swing and they have done NOTHING. Seems they just want to keep our money instead of giving it back. Very dissatisfied and disappointed in a company like this. We are now out $140 an they got the swing back. Stole our money wont give it back but took the swing back read more

Don't order anything from this company!! They will just steal your money. Ordered a baby changing table $399. It has been more than 2 months and the order has not shipped. Customer service is very unprofessional and non existent. Huge waste of time. In the end, will have to dispute the charge on my credit card since they would not refund the purchase. Check better business bureau before considering a purchase they have an F ranking. read more

My online experience was excellent. Fast delivery and prompt reply to email inquiry due to a small mixup. Ended up giving us a really generous deal on our stroller. Look forward to using them again. read more

Ordered the Uppababy Cruz stroller. Received it 3 days later by fedex (signature required) The no shipping and no tax was a dealbreaker for me. Very efficient service. Was updated by email and text about the status of my order. A+ service and delivery. DVQ from TX read more

Although I have seen some negative reviews about this company, I can only give my own experience and opinion. My wife and I recently found out we were expecting, and we made a list of items to buy. I went to BuyBuy Baby and the stroller my wife liked was stickered $770, but out the door ~$1,100 (Las Vegas). I found the stroller on Piccolino Baby for $705...flat. No tax, no shipping costs. BuyBuy Baby said they could price match (big sign behind registry desk)...they didn't want to. I showed them their own 20% discount for expecting parents, they said they can't do it with the stroller. So I decided to take my business elsewhere. Ordered from Piccolino Baby as I walked out. The next day, I have the FedEx tracking number because it already shipped from The warehouse in NJ. Thus far I am way more impressed than with the big name stores that promise but won't deliver. read more

Horrible customer service. Do not order from here. I found this company online and ordered a car seat for our son and it has been 10 days and I haven't received any confirmation that it has been sent. When I email the company they say I will get back to you today and then no response. Save yourself the hassle and order baby goods from somewhere else. I hate posting bad reviews but this has been a very bad experience. read more

This is possibly the worst customer service experience I have ever had. The company shipped an uppa baby stroller which was worth over $1000 without signature confirmation. The package ended up getting stolen and after filing a report with the shipping company and the police, Piccolino baby gave us a guarantee in writing that they would replace the product. They even initiated to ship the product, but then without reason cancelled it the next day. This company does not hold true to their word, are impossible to get in touch with, and does not value the customer. They have a D+ rating with the better business bureau (BBB) and never even bothered to reply to our complaint that was filed with the BBB. As a new parent to be, it's stressful enough to get ready for your child and this company added significantly to that stress, both emotionally and financially. I would recommend that you think twice before supporting a business such as this. read more

By far the worst customer service aka zero customer customer service because they do not respond whatsoever no matter how I contact them. I have emailed, left a voicemail, commented on Instagram, and Facebook messaged them. I purchased what was being sold as a brand new Uppababy Vista stroller and rumble seat from their website because they're listed as an authorized seller on the Uppababy website and they do not charge sales tax. The stroller frame is scuffed up and the seat doesn't recline like it's supposed to. I really believe I was sent a used stroller and the fact that they cannot respond via any outlet for a week is very concerning. Hopefully they can make this right. read more

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Ordered a double stroller from them. They claim to ship within one day and 7 days later the order still said unfulfilled and no tracking number. I called them multiple times only to be hung up on multiple times. When I finally did get them to stay on the line the said they needed to contact Baby Jogger since it was through them and they don't know about the tracking number. The only good thing about it is that they cancelled my order and refunded me my purchase considering all the reviews of others having trouble canceling. read more

My wagon wasn't going to arrive on time for travel because of the current Covid shipping issues. My customer service emails were answered within one day. The gentleman I called was kind and understanding. My full refund was processed immediately. I will definitely buy from this store when I need something. read more

I ordered a Nuna car seat through Piccolino. Although it did take quite awhile (maybe 6 days or so) to ship and they did not update the status/shipping info on my order until I made multiple phone calls and e-mail correspondence, I did receive my order. read more

I recently moved out of state and needed a new bed for my toddler. The best price for the bed that I loved was from this seller. I was hesitant to place an order due to negative reviews on social media etc. I needed to decide between ordering from Amazon, Walmart, or Piccolino which I've never heard of before. I emailed customer service with questions twice and received prompt responses both times. I decided I preferred to order directly from the small business and took the chance. It took only one business day for them to process my order and ship it out. I received my item in two days from NJ to TN. My husband put the bed together tonight and it is perfect. I'm very happy with the purchase and my entire experience was positive. I would order from them again. read more

I placed an order in late June for a wonder wagon it is now October have not received my order there is no answer when I call the store and no response to any of my emails when I did speak to the store manager in August he said it should be shipped out in two weeks read more

Worst customer service. I spent over 15 minutes on hold. The part where I wasn't on hold, I heard the representative laughing with his colleagues or listening to his colleague tell a story. I didn't even get to speak to him about the actual product I was calling about. He kept putting me on hold. I've sent numerous emails that went unanswered and felt that incurring a return fee of my product was worth the cost so I don't have to deal with this company again. read more

I ordered last year's model for an uppa baby Vista which they didn't have in inventory and they quickly responded and accommodated me with an upgrade to this year's model with no additional fee. Needless to say I will be doing more shopping with them and referring their business. read more

I ordered a wonderfd wagon in March and have yet to receive it mid May. I asked about a timeline and if it was past June I would have to consider canceling the order. Steven decided to go ahead and cancel my order and told me it was an error but I would have to reorder. Worst customer service and shipping wait times. Definitely DO NOT ORDER FROM HERE!! read more

Ordered a wagon that was supposed to have been shipped on September 10 & I can understand shipping delays and what not, BUT I tried to reach out to the company on SEVERAL occasions and have not received any emails back. They have not answered any phone calls. They have not answered any messages on Facebook or Instagram. I'm completely left in the dark. read more