Purchased a 65" LG TV here in Dec 2024. TV was mounted to the wall in my living room. Unfortunately the TV came crashing off the wall one Sunday morning at 4:45am. P.C. Richards quickly came to access the damage and quickly installed a replacement TV as well as payed for my painter's fee to repair the wall. They even refunded the installation fee of the mounting bracket. All involved were beyond helpful and kept me informed of the status of my claim during the process. I have purchased all of my audio / video equipment with P.C. Richards for over 40 years in Brooklyn, The Bronx and now Ocean County NJ. I will always be a loyal P.C. Richards customer because of the customer service I have received in the past and recently with this issue. read more

P.C. Richard & Son - Electronics Near Me - Brick, New Jersey

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Very nice and informative workers. I always have a great experience when I shop there. Was very satisfied with my speakers I bought and my tv. read more

P.C. Richard & Son - Oven - Electronics Near Me - Brick, New Jersey

Just left the BRick NJ store and purchased a dryer . Edward was extremely helpful , knowledgeable and not pushy at all . The price was great and they will Deliver in two days ! Would definitely use them for future purchases overall a great experience! read more

I was so extremely happy with John from the Brick Township Store on Route 70. He was extremely helpful and professional guiding me through my appliance for my kitchen. I highly recommend him and the PC Richard store for all your appliances read more

Just had an outstanding shopping experience at this store! The salesman, Chris helped me with everything I needed and was very knowledgable with all the questions I had about each appliance! Thanks so much I'll definitely be returning for all of my appliance needs! read more

We've tried other appliance stores over the past thirty years, some mom-and-pop, some big box stores, and the one that has consistently been the best, for the several appliances and tvs we have purchased in the past, is P.C.Richards in Brick. The salespeople are very nice and knowledgeable, and the prices are competitive with other places. There is always a large and varied selection of items, buying is easy, and delivery and set-up always seamless. They also keep the customer apprised of date and approximate time of delivery through emails (and text, if you wish). read more

my salesman, Miguel, at the Brick pc Richard's went above and beyond helping me. I needed a washer as soon as possible and I got it in one day! He also helped me with the rebate. He has been in touch with me to make sure I'm a happy customer and I am. Thank you, Miguel. I'll be back! read more

Bought washing machine for delivery Friday between 9 &5. Upon arrival the tech said he couldn't complete the install because I needed a knob on the hot water value. I called pc Richards immediately to make sure they sent him back today before 5 that I had and installed the new knob. I heard nothing back...I called at 3pm ...to see where they were...they won't come back until Tuesday!! Shop elsewhere!!! Totally unreliabl...terrible service read more

Don't buy from this company. Bought an LG fridge 3 years ago and now the compressor is already broke. Called for an EMERGENCY SERVICE and it took them a week to get a tech here. The guy finally gets here, takes a fucking picture and leaves. Not to mention the tech was rude as fuck. Made us wait 4 hours for him to be here for 2 minutes. This is how your company handles emergencies?? We already lost $1,000 in food, bags of ice, and now we have to pay $200 for a service call when the guy didn't do shit and apparently $600 for a part when we were told we had a warranty. Now it'll be over a week and we still don't have a fucking fridge. Thanks for nothing. I will never buy a product from here again, let alone an LG fridge, and I will make sure NO ONE buys from this ridiculous company. read more

All the staff is SO helpful! We came in as first time homebuyers looking for appliances, the staff was patient and listened to our wants and needs to find the best fit for us. We ended up leaving with all of our appliances, and a TV! We will be back for sure! read more

Purchased LG washer & dryer 12/9/22. Receipt states items would be delivered in 3 weeks. 6 weeks later they finally were delivered. Paid for delivery & installation & the delivery guys did hook up the machines however the dryer door needed to be reversed. As of now I need to reach over the door to load laundry into dryer. Did not notice this until after delivery guys left as they had machines running & advised me to let them complete cycle. Reached out to PC Richards & was told that it's an additional $50 to reverse the door. I have purchased 3 dryers in the last 30 years from Home Depot & install charge ALWAYS included the door opening to whichever side necessary. This place is just the worst appliance store. When I replace my kitchen appliances I'll go back to Home Depot. read more

salesman Jeff Friedman at the Manalapan location is awesome to work with ! He is very knowledgeable and honest. I have bought many appliances from him over the last few years and will continue to refer him. read more

Was given a delivery date and I called the next day because it didn't arrive. I was told its being sent today well here I am still waiting a week later and the only thing I can find out is its in transit. read more

Whirlpool fridge bought in 2019. Freezer down for three weeks. Who cares about food loss? No freezer? PC Richards! No response or help. ??? read more

P.C. Richard & Son - Refrigerator - Electronics Near Me - Brick, New Jersey

In these corona times, what's one of the worst things that can happen. Well maybe not the worst, but my fridge (which came with the house I bought & was no longer under warranty) completely broke and everything I had in there went bad. I called the manufacturer and basically they told me I was out of luck unless I wanted to pay hundreds of dollars. Fast forward to Memorial Day weekend, I went to PC Richards in Brick and Jason really hooked me up. Their process was so seamless and really applied to all no contact rules that were put in place. He ended up getting me a wonderful deal on a beautiful Samsung fridge with warranty and installation. I had to change my delivery date due to a conflict and the folks at the store made this change incredibly easy! The delivery guys were speedy, explained the new features, removed my sliding doors and reinstalled them. As well as they were both in masks. It's now fully installed, has so much more room than my old one. I will be back for the rest of my electric needs. read more

Well I was given a time frame for delivery for appliances sometime between 1:30 and 4:30. At 4:45 I called the store and was told that it was now going to be delivered between 5:30 and 6:00. I told the person I was speaking to it was bad customer service not to let a person know about the change. He said they should have called but things happen. What kind of answer is that! Would never recommend them to anyone. read more

My husband & I purchase ALL our appliances in PC Richards in BRICK, NJ for the past 20 years. This morning, another wonderful experience with a salesman, Warren. He took the time to advise and check on various ratings and had answers for our numerous questions. Thank you L&F from TOMS RIVER, NJ read more

I previously wrote a review how disappointed I was after receiving the wrong refrigerator.I got a call back from Jason who went above and beyond to help me he apologized and said let me see what I can do to resolve this .I will be getting My new refrigerator exactly what I originally wanted on Thursday I can't thank Jason enough for helping me out ..Anyone needing an appliance I highly recommend speaking with Jason he will definitely steer you in the right direction read more

I have purchased from PC Richard before, this last time was not a great experience-very very unknowledgeable staff. took 4 trips back to the store to straighten out the problems they created, and its still not exactly what i wanted. read more

After researching several stores to purchase a "kitchen appliance package" I decided PC Richard was the place to go because they are firstly an appliance dealer anyway, as opposed to HD, Lowes, BestBuy, Walmart etc. etc. I perused the appliance dept for a good 20 minutes unbothered by store employees, which I was happy for; I wanted to look at and "feel" the appliances myself without any persuasion or coaxing from salesmen. When it was time to make my purchase I got excellent and knowledgeable assistance from Art. Art took his time and explained the differences between models and manufacturers. When it was time to "pay up" I felt the price was a bit high and the bargaining began! Well, Art and then the manager Jason did everything possible to knock the price down to "my" affordable zone. Needless to say we walked away feeling like winners!! Our new appliances are on their way! Thanks Art and Jason! read more

Great customer service...always answers phone.. has answers and keeps his word... I always recommend Anthony from PC Richards

Fran G. Went to P.C. Richards today, and bought a Fridigaire range. We were very fortunate to have Alan Lewis help us make our selection. He was extremely helpful, and very personable. read more

My elderly parents (77 and 84) found themselves in need of a washer-dryer during the pandemic and they insisted on not waiting for me and going to get one themselves. My Dad has some serious mobility issues and the staff here went above and beyond to make them feel safe and comfortable. Thank you to everyone who provided Dad a wheelchair, took him around, helped them back to the car and made them feel secure and safe the whole time while your staff wore masks and did their best to distance (except when you were lifting the old fat guy out of the wheelchair...). Mom said that no one thought twice about helping and she just couldn't thank you enough. Our whole family will only buy appliances from PC Richard & Son and your quality customer service means that will continue long into the future. Thank you for treating them like your own parents. read more

Wonderful customer service. Thank You especially from. Jayson Silver an John Koehler . read more

I researched the internet for a Weber Natural Gas Barbeque and learned that Weber doesn't allow individual stores to discount their brand as prices are regulated by the Weber Company. So..., P.C. Richards has a 30 day price guarantee which I found reassuring that I get the best price protection anyway. Free assembly and delivery was also included in the price so the decision was made to purchase at P.C. Richards. Everything went perfect and smooth, ordering online was super easy and you even pick your own delivery date! They update with a time frame the day before delivery and were exactly on time. Grill came assembled wrapped in plastic only and all the manuals were inside. Delivery guys put grill where you would like too. The whole deal was super easy and exceeded my expectations. I would definitely order from P.C. Richards again. read more

I will forever be loyal to PC Richard's in Brick. Not only did they price match a washer and dryer I found at another location for cheaper my sales manager Ryan went above and beyond his job duties to guarantee we were happy with the purchase. read more

Brian is a great Sales person and helped with good prices. Service after the Sale is more like a minus 10 stars. After $1,800 of damage to my house, 1 non working microwave, scratched Refrigerator and Stove due to delivery company, PCs response is call Customer Service. They fail to call and their management team are not capable of solving customer issue. Not a fan of shopping at PC Richard. read more

Purchased all new major kitchen appliances. Delivery and haul away was included. When the delivery people attempted to take the old fridge out, they snapped the water line causing water to leak into my basement and all over my kitchen. The delivery people started screaming and in language we didn't understand and frantically running around our house. It scared my 3 year old son so much that he has been talking about it everyday for over a month. After they got that under control, they broke lights in my kitchen while removing the old fridge. They left the broken glass all over the kitchen table, floor, and in my children's bibs. While bringing the new refrigerator in, they stopped to adjust it on the hand truck and shattered a ceramic tile in the middle of my kitchen floor. They denied that they hit the light and tried to deny that they broke the tile but I stopped them right away and pointed out the damage. They made a note of it on their delivery receipt. They also left a trail of water, dirt, and broken glass through my house which my wife and I had to spend over an hour cleaning. Their representative that I was told to contact told me to put a piece of wood over the shattered tile so my 3 year old son, 6 month old daughter, wife and dog would not get hurt. I have done everything they have asked and they are still giving me the run around a month later. I am appalled at the disregard they have shown for the safety of a customer who has bought at least 12 major appliances from them. Do Better. read more

If I could give you 0 stars I would. We bought a refrigerator from you last week and it has been nearly impossible trying to get it. My husband arranged to pick it up because it was hard to pin down when we would be home to take delivery. You were supposed to call but didn't . My husband called back and they couldn't arrange for him to pick it up. Then we have been trying to arrange a delivery but we're not getting called back and not given a time that is convenient to us. We will NEVER buy from PC Richard's again! read more

Not in store or online. The worst experience ever. Order something online and had my husband pick it up and 100% refuse to give it to him. I call main office and because security reason they won't give my husband the item. They didn't offer to look up the item at the nearest store to make easier for me to pick up or overnight it at least for customers satisfaction as I continue to say I will spend my money somewhere else they immediately cancel my order. Please don't buy from them. Save yourself a headache. read more

Posting on yelp because the review I posted of the WALL Store , in reply to the the email that PC Richards sent me asking for a review, was "moderated" a.k.a. Rejected/CENSORED by them. So, i'm posting here. The Wall store lost our online order. I was able, on my own, to rectify the situation. The guy on the phone was VERY nice, but unable to correct the error for me. I'm a longtime customer of 2 stores of theirs in Central NJ. Will continue to use them instead of Best Buy because i've used the same sales guy for 7 years now and when I do my research I know we get a very fair price. read more

Had a great time shopping for all new kitchen appliances plus a washer/dryer. Our sales rep Anthony had a tremendous amount of patience considering we never bought appliances before. He also knew everything about the products and promotions and even searched the store for a magnet to verify a stainless steel refrigerator is magnetic! John the manager was also a pleasure to work with and helped us on pricing. Very personable service! read more

P.C. Richard has earned our business on a permanent basis. Their customer service is excellent and the fact that they repair what they sell, as opposed to subcontracting it to a smaller company (who's turnaround could be weeks!)sets them apart from any other appliance store in Brick. I would recommend them to anyone looking for a worry-free appliance purchase. read more

Had a problem with the dishwasher install PC Richard make good on it and gave me a credit of $100!!

Whirlpool Refrigerator two years old, freezer quit. One month out and PC Richards and Whirlpool not concerned because Whirlpool thinks their product is the concern of PC Richards and PC Richards can't get the part they need. I can purchase a dorm size fridge from them in the interim which does nothing to resolve the problem. PC Richards after calls to managers and service are helpless and have no idea how to resolve my problem Purchased extended warranty through PC Richards for Whirlpool so Whirlpool can't help. This is really screwed up. Ok so "buyer beware". Guess i trusted PC Richard because they advertise pride in their "customer service" LOL read more

I WOULD NEVER RECOMMEND USING PC RICHARDS TO ANYONE EVER. I purchased a new oven the prior to July 4th 2020 - the oven was installed a few days after July 4th and the delivery installation team scratched my brand new floors when "sliding" my new oven into place and not even covering or protecting the Floor!!!! Then I noticed that the oven was off and in fact the frame was bent but the delivery team fought me and insisted it was correct. It was not and I had to wait another7-8 business days for a redelivery. I spoke with my customer sales rep and his supervisor regarding the issue and was directed toward the claims department. I was told since PC Richards outsources it's delivery service to 3rd party companies it is not responsible for the damage but they would contact the owner of the delivery company Danny and he would be in touch. I have costed with a flooring vendor what the costs will be to repair my floors damaged by PCRichards and sent this onto the claims department. I called on 7/16 and spoke with Diane who assured me it would be 3 business days and gave me an email to send my quote and photos of the damages - which I did and received NO RESPONSE, I followed up ton 7/28 and was promised a call back - NO ONE CALLED - I called again on 8/6 - was put on hold for 30minutes and then disconnected. I was able to connect with the damage claims Manager Tony on 8/12 via email and I again emailed requesting to speak on 8/24 and 9/28 and NO ONE HAS CALLED ME to resolve this issue - they are hoping I give up and they do not have to pay but these most unacceptable business practices I have ever experienced. It is not November 9th I was on hold again this morning only to be hung up on again and I will call back - their delivery company ruined my floors and does not want to be held accountable - they don't care they made their sale - that is NOT ACCEPTABLE. I WILL NEVER USE OR RECOMMEND PC RICHARDS EVENT AGAIN read more

I just brought appliances for a new condo I purchased. I got a great deal on the price. Truly, it was a great deal. My condo building required some paperwork from P.C Richards. It was a difficult process because many people were involved: salesman, warehouse, trucking company, corporate... However, there was one hero during this process "Jason", the store manager! He was terrific. I can't thank you enough for your patience, professionalism, and knowledge of the business. Thank you, thank you, thank you! Everything went smoothly today and we love the appliances! read more

Went to P.C. Richards for a dishwasher and met with Jason. In my time on earth I have never had an experience buying an appliance that went this smooth. He is knowledgeable, quick, did I say quick and very professional. I would highly recommend going there. I live in Freehold and will make the ride to Brick whenever I need anything. I suggest you do too. read more

Went to many stores before coming to PC Richards and finding the perfect desk and desk chair. ALAS! Our search was soon to be over. The sales rep then went to the back and informed us that they did not have the desk the chair or the other desk we were interested in. Not only that, but we couldn't have them ordered either. No where did it say "display only". But how can you display only 2 desks and 3 chairs and not have any of them in stock?? Frustrated. read more

Ya walk in and you get stalked worse than a car dealer. They work off commision so be prepared. They are nice as pie til u order then the " treated like family" goes out the window...beware read more