SCAM ALERT!!! Went on to shop recliner and a elderly couple was talking to salesman about buying one overheard price and delivery was $139 she said it was expensive and asked if she could pick it up herself and salesman said no had to be shipped from New Braunfels. SCAM!!! read more

UPDATE: Now I'm giving -3 stars ...3rd delivery scheduled for 7/30. I received an email and text requesting me to confirm delivery time 6p-9p..I confirmed this delivery window and got a call at 3:54p saying they were outside my home trying to deliver my stuff. I explained that I was still at work and that my confirmed delivery time was for 6p-9p and they said well a customer service rep would call me. I then received a call from Andrea who said their system said 5p-8p. I told her I have email and text record of the 6p-9p window and she said well that's not what is in our system. I told her I was at work and wouldn't be able to leave but would in fact be home for the original confirmed times. She said well the guys have one more stop and can be back in 15 minutes. I asked her even if your system is showing 5pm-8pm why would they be at my house at 4p?!? She couldn't answer and explained I would need to reschedule!! I called customer service later that day, woman said she would put in a ticket to get items back out for delivery....never heard back. Also after this review posted and they responded asking me to email my contact info, I did and still haven't heard from anyone!! If I could give "0" stars...I would! Good selection of furniture, accommodating sales reps, but HORRIBLE delivery, HORRIBLE delivery customer service! Never able to get someone on the phone despite calling 4 days in a row and being on hold for hours at a time! Went in to find furniture for my guest bedroom. Met with a salesman named Sammie and found everything needed. The process was smooth, I was able to get everything I was looking for within budget. When it came time to sign paperwork (mid-May 2020) and select a delivery date. I was given two separate delivery dates due to part of my order being on back order. The first delivery date I received was about 2 weeks out ( not ideal but do-able), the backordered item was set to arrive in 45 days...not happy at all about that but agreed with these delivery dates. After my purchase, I received a call from the delivery team saying my items were taking longer than expected to be shipped and I would not be receiving them on Jun 2nd. They informed me that I would get all items on July 19th. I was furious but had to accept that pushed back date. Then on the morning of the 2nd (original delivery date) I get a call at like 7am saying they will be there that afternoon to delivery part of my order. I explained that I had recently been told that I will not receive items until July 19 she says, "Oh, Okay, I'll let the delivery guys know ....that afternoon I still receive an unexpected delivery of two of my items. Next delivery came 7/18 but was missing a piece and no one knew anything about it or how to resolve. Delivery men were upset that I asked them to wear shoe coverings but went to the truck and put some on them walked through the street then sidewalk into my home with them on?! They refused to open the mattress that was purchased and set it up, although I was told they would be able to do that since it was part of the original purchase but delivered before the actual bed. read more

This has been the worst experience ever! The sales person NEVER answers her phone, the store NEVER answers their phone and I was told corporate is aware but does nothing to fix the issue. We purchased furniture in NOVEMBER and it still isn't here. Not one phone call from them telling me where my furniture is, what a joke. You are better off paying more money elsewhere and actually GET your furniture rather than this circus!!!! read more

Read the fine print when ordering online. Ordered a table and chairs. The chairs came separate from the table so half the order I could schedule for delivery and assembly but the other I could not. The chairs came UPS. I paid $89 to have it assembled but that was only for the table and not the chairs. Walmart handles furniture delivery better! Takes forever to get a customer service agent on the phone and they weren't willing to make it right basically said I should have read! read more

Trying to reach them on the phone for "Customer Service" I've given up! We bought two reclining couch's last year and need a fix... But can't reach them in reasonable "hold" time!! I try from Home, nope, I try from work, nope... Respect for peoples time would be a huge improvement Ashley !! read more

Good selection, loved finiding options within our budget. Shout out to Miss Kristina who was such a help! She was patient and guided us through to the end. Defintely would come back for her expertise & for more furniture ofcourse! read more

UPDATE: Here we are on November 18th and my furniture still has not been delivered. I was given "confirmed" delivery dates in November twice now that have been missed. To add insult to injury I was just told that my order was going to be delayed 5 to 7 more weeks. They couldn't give me an explanation of how it could be delayed this much after they sent me confirmed delivery dates twice in November. The communication and overall organization of this business is an absolute embarrassment . I will never spend another dollar at Ashley furniture. read more

My husband and I are looking for a sectional. Sine Ashley's is right down the street we decided to check it out. I advise when entering to tell the employee's you are just browsing if you aren't in there planning to buy something in that moment. An employee greeted us and asked what we were looking for. She was friendly and showed us some pieces and then let us look around some more. Once we found a couch we kind of liked and were sitting in, she came back. She came back aggressive with the selling attitude. "What can I do to get you to buy this today?". Well nothing, because we want to look around at other places. A sectional is a large purchase and it wasn't the price that was stopping us, it was the couch. read more

I recently relocated to Pflugerville for work and after leading my apartment, decided to obtain new furniture to better match the layout and design of the contemporary unit. I searched online and a few local stores, but soon found myself in Ashley. I don't normally like to deal with sales people, until after I've made the rounds and made some decisions. But, the store was massive and I didn't know where to begin. And that's when Ms. Doris greeted me. She was wonderful! High energy. No pressure. And seemed to be genuinely interested in my needs. I am in the process of building my credit, so I wasn't sure if I would be eligible for financing, after identifying the bedroom suit I liked. Ms. Doris had every confidence that I would be eligible for financing, at some level. And she was right! The entire team was wonderful! And I walked out extremely happy with the interaction. And yesterday, my bedroom suit was delivered and set up. The delivery men were very pleasant and professional. Looking forward to my next purchase from Ashley!! Thank you, Ms. Doris...and the entire team! You've helped make my relocation that much easier! read more

To whom it may concern, Just want to provide some feedback on my experience with my purchase. I am extremely unhappy, and here is what happened. I purchased a sofa and loveseat from the Pflugerville store. Final sale was $3400, which included a $180 delivery charge. Got the sofa as planned and promised, no issues. But the loveseat, was a different story. I got a text message on 7-9 Thursday stating my order was ready and they scheduled me for a 7-11 Saturday delivery, with a time of 3:30 to 6:30 pm, clicked the link to confirm. Then I let my work know that I had to be off at 3:00 pm on that Saturday 7-11 due to the delivery. Had to do some rearranging, but got the schedule to work. Then on Friday 7-10, I got a text message that they wanted to do a Saturday delivery with a time frame of 1:00 to 4:00 pm. I did not click the link as this was not going to work, I couldn't go back to my work and ask to change my hours again. So I called as soon as I could, waited to talk to someone, and then told the first guy that I needed to have my originally scheduled time of delivery due to being at work. He said that he couldn't do anything and needed to transfer me. Put me on a short hold, and then got hung up on. So I called right back, had to wait to talk to someone again. This guy was told the same thing about my situation. He said that he needed to send a message to the delivery guru's and to hold on for a minute. I waited until he was done and he said that he had sent the message and someone would get back to me. I was provided the Audit Comment Log so I know that he sent it. Never heard anything until Saturday at 11:48 am by text, saying that my delivery would be at my house in 15 minutes. So again, I called the number, and was told that was the time of the delivery. Which is wasn't, it was neither the original time or the attempted rescheduled time. It was an hour earlier than that. While I was trying to explain all the information above to the guy, I was getting called by the delivery guys stating that they were at my home. I finally just got so frustrated, that I told the guy on the phone to just cancel the order and take it back. He told me that he could not do that and there was nothing that he could do. After hanging up with him, I got a final call with I guess dispatch telling me that my delivery was at the house. I told them that I was at work and could not get home. So I told them that I was going to cancel the order and to take the loveseat with them. Me and my wife went to the local store on Sunday 7-12 to make sure that we were getting our money back for this disaster. I was told that all they could do was give us back the $1466 that was the price. And that was it. Didn't try to do anything to fix the issue. The store manage Jessica was not one ounce of help. She just kept pushing to have us reschedule the delivery. Which just made us angrier. Just left us out there angry, and extremely unsatisfied and frustrated. I actually told her at that point that I just wanted to cancel the whole order. But was told that we could not return the piece that was already delivered. Just so plain frustrating. Wish we had never stopped at that store. So a few questions: 1. Why wasn't the exact refund explained? 2. We still paid $180 for delivery, even though they did not fulfill their delivery, Why? 3. We paid $260 in tax, but some of that should of been returned. 4. Can I not cancel the whole darn order? read more

Another update on the same piece of furniture- 2 years later. First, the material has always been horrible. We ordered a replacement piece (in March)nand Ashley's sent us the only the foam and not the cover. When we called (cause we paid for the piece), they acknowledged the error and initially sent us a replacement. Today, in June, we received the replacement. Again the foam and also a box of stuffing. Um- where is the replacement cushion- not foam, not stuffing- the cushion, error again. Called them again. Told us they could give us a refund (and be left with a piece of cushion missing from our sectional) but we had to bring all pieces to Ashley's. So, they make another error and 90 days later when another piece comes, we have to make the commute to leave at their facility. Asked if they could send someone to pick up, no. Asked to speak to manager on phone. Customer service put us on hold and basically told us manager said same thing. Seriously- $2200 and not paid for yet. AGAIN- horrible customer service. Worse, a couch with no cushion. Still tell folks- DON'T BUY. Go try the new place, Living Spaces, I'm sure they will work with folks. Have not purchased from Ashley's since this piece of furniture and always warn folks not too. Did I mention that I took a photo at 58 minutes with customer service and it was still longer than that? Customer Service does not assist. read more

Ashley Store - This is the stuffing that was sent in error rather than the cushion we paid for. - Furniture Stores Near Me - Pflugerville, Texas

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Yelpers, just wanted you to be aware that Ashley Home Center comment appended to my review was BS. Per their request I sent them my name, email and phone number so they could review the situation and fix it. Never. Heard. From. Them. My order has since been fully canceled. They lost my business for life. I would not recommend them to anyone. Check back soon for.my review of Havertys. So far Havertys has been outstanding. My two-hour delivery window is this afternoon. Havertys sent and email with a link to "Follow the Truck". I can see when they are getting close to my home. I can see names and photos of my delivery team. I'm impressed with Havertys so far! Ashley HC needs to get a clue and insource their delivery. read more

Ordered a Sofa. After 2 weeks of waiting, the day before it is supposed to be delivered and we took off work, they say it will be a week late. I asked for compensation, they offered 30 dollars off shipping (after we lost time off), or offered 50 dollars store credit, which was bumped to 75 dollars store credit, which is ridiculous because we have to spend more money to use the store credit, so they benefit anyways. I then asked for the 75 dollars store credit and to cancel the order, so I could re-place the order, and was told she's writing a note on my account so the store credit would become invalid if I did that. Customer service is horribly bad. Avoid them at all costs. It isn't worth your time, if you ever even get the product. I'm here without a couch, lost time off, and lost money from taking time off. All for a couch that will probably fall apart in a year because most of the stuff here is obviously cheap quality. read more

Purchased two sofas and one was going to take a few extra weeks. We made our purchase. The first delivery date came and went, no phone call, no delivery. We call, took 3 days to reach a store manager. We're told February 18, both items will be delivered. We call a few days before, and are told our order won't be in until May, and they won't confirm exactly when and made no offer to compensate the inconvenience. If we'd utilized their financing, it would be one thing, but we paid for the order outright. Called to get a refund, and have been told in will take 48-72 hours to get a call back to process a cancellation. I'm starting to feel like I've been completely scammed by a major local furniture store. read more

I bought a love seat from Ashley in Pflugerville in November for my mother who is moving into assisted living. Knowing there were big delays on furniture being delivered right now I specifically asked i would be able to have this by December 17 - if not I wasn't interested in buying it as I needed something quickly so she had a place to sit in her new apartment. Of course, I was told it was in stock and I could get it right away. I called in early December as I had not heard from them to deliver. I was told it would be in the warehouse on Dec 7 and I would be called for delivery. Still nothing. I called on Dec 11 and was told 6-8 weeks for delivery. The person I spoke to said he was calling the warehouse to see if he could expedite the delivery. Put me on hold for over 5 min. Came back and said they would contact me on December 14 to discuss delivery. Never heard from them. I called again today (December 21). I was told the couch was not at the warehouse so they could not even schedule delivery. I got a different story every time I called. There was an end table I asked the remove from the purchase when I called the first time because that delivery would be in February and I still have not been credited back for it. I updated the delivery address when I called on Dec 11 and they till had the original address when I called today. They never updated it. These people are a HOT MESS. Are they intentionally lying to me or just that bad? I've bought a lot of furniture here over the years. No more. This is the most frustrating experience. read more

The selection is quite less and the staff weren't helpful in finding a matching piece in the catalogs. The furniture is not expensive, would have liked more friendlier representatives who were informative for my furniture needs. Hopefully can find better experience next time around read more

Seriously the worst experience I have ever had. My delivery time was 4:30 pm..... the time kept getting pushed back, I waited until 11:00pm just for no one to show! Customer service has no idea why the delivery guy didn't come, doesn't know where my furniture is, and won't get my things out to me today! They said I have to do an entire re schedule! I have no furniture as I took everything to goodwill in preparation of my new furniture coming! They make everyone write them a review while they are at the store before the customer gets to see how horrible the whole service is!! read more

In April of 2015 I purchased a sleeper sofa from the Pflugerville location. within 7 months I noticed the left side border/frame that the sleeper was connected to was broken. Luckily i had bought the protectin plan. So i called customer service they fixed it within a month after calling. Now it's June 2016 and on the same side guess what broke again. I was better of with my old 300$ sofa from big Lots I would have saved over 900$ and my time dealing with ashley. I will never buy from ashleys again. read more

Ashley Store - The Particle board broke again within 6 months of being fixed - Furniture Stores Near Me - Pflugerville, Texas

it took me seven months to get my furniture after paying caSh the same day I purchase it, they kept giving me the run around, instead of telling me up front, I could have gotten what I wanted in brinham in 2 weeks, I dont recommend or will I shop there again. read more

I want to highly recommend that you work with Sharon. If you forget her name just ask for Wonder Woman, a nickname given by her co-workers​. I was in during January 2019 and found a living room set. I recommend you check Ashley's website because I found lower prices there, which they honored. Upon delivery, the fabric of the set was different than what I'd seen in the store. Sharon was very responsive and helpful. Even with the glitch in fabric, I am happy with my purchase and will shop there again. I'm keeping her card! read more

Great home store with many items that are not showing online... I was able to come here and find some great things that were NOT showing up online, so if you have a chance, and you are looking, stop in and check the inventory. The staff was very courteous and not too overbearing with you like a car salesman would be. They respect your distance and do your best to help you out. I watched them help families by speaking in English and Spanish while answering their questions. I didn't get what I needed this time, but now I know what they have! read more

Trying to call to ask some questions and make an appointment to come and shop. Call for sales three times, each time it rings about six times and someone picks up. I can hear them talking to someone and then they hang up on me. You folks just lost 5,000$ for living room furniture sale. read more

The experience with my recent purchase was nothing short of horrific. This was your second attempt to get a headboard delivered with the correct pieces. First attempt, two left legs were sent. Second attempt, the headboard was damaged. To make matters worse, the 2nd delivery team was completely unprofessional. As I was waiting to speak with someone from customer service, they left my house without stating they were leaving. My door was left open for anyone to have walked in. I'm extremely disappointed in this entire experience and will most likely never shop at Ashley Home Store again. read more

Ashley Store - Furniture Stores Near Me - Pflugerville, Texas

DO NOT BUY FURNITURE FROM HERE! I have always bought furniture from Ashley's and never have had any issues. I am beyond disappointed on our last purchase and will NEVER order from Ashley's again. We didn't just by 1 thing we spent over $7,000 in furniture. I have no problem dealing with the shortages nationwide with getting furniture and everything else in life because of COVID and staffing however every time we have had any contact with Ashely's they have flat out lied. Every phone agent has a different answer. Was told a date for delivery, no one showed up. When we called they said it was pushed back. Didn't think to call me though. We were told all of our furniture was in and just waiting on one piece, then that turned into 2 pieces, and then 3. Where is the furniture going? We asked them to just send what they had and they told us they couldn't do that because if the wedge to the couch came in a different color and didn't match they wouldn't take it back. Nobody has a supervisor or manager we can speak to. We were told today that our couch would be delivered (all 3 pieces, sectional) and they showed up with just 2 pieces. Oh and the table we have been waiting for for over a month somehow is now damaged and had to be sent back. There's NO communication. We dealt with Alvino at the Pflugerville store. He told us that any piece that came in they would make sure we got it. That was a lie. And the number he gave us to contact, he never responded. We received better results just ordering online and having it shipped straight to our home. We will never order from here again. I will never recommend this place to anyone. read more

I went to this store to get a sectional, and Sharon was so helpful and polite. She kept the mood positive after I had a super hard time ordering online. I'm actually glad I had to go in the store. Sharon made the experience smooth after all the issues I experienced online. Thank you, Sharon! You rock!! read more

Thank you to Vernis for a fun experience buying furniture! We enjoyed her patience and expertise during the entire process. I was also pleasantly surprised by the other Ashley Homestore Pflugerville, Texas team members we encountered. If you're in the market for new furniture I would highly recommend asking specifically for Vernis. You won't be disappointed! read more

After I completed my purchase and had no idea what I was about to experience. I would give zero stars if I could since I am having a horrible furniture buying experience now. They delivered the wrong bed frame and told me I need to wait 6 weeks(!) for someone to come and pick up the wrong delivered item. I've reached out to the store manager and they told me someone will call me every 4 days to give me an update about the status of my request but nobody called me in the last 2 weeks. They don't care about you after they finish the ordering process with you. Every time they blame the central office for any problem. It was clearly the mistake of the salesperson (Se Park) who put the wrong item number which ended up I received the wrong items. This shouldn't be how Ashley furniture makes business but this is how they do business, unfortunately. I highly recommend you to stay away at least from this specific location. read more

Still waiting for a call from a manager- some lady called today and asked if there was anything they could do to save my order or did I just want to cancel. I asked to speak to manager and she put the receiver down loudly and said she wants to speak to a manager. A manager got on the phone and said we have to call multiple times to ensure we don't accidentally cancel the order. I told her that I have been trying to cancel and get my money back since Monday. She said it is in the correct status now and it will be 7-14 days to get a refund. I told her that was unacceptable since I paid on my debit card- CROOKS!!! STAY CLEAR OF ASHLEY'S- absolutely ridiculous!!!! read more

I just sent in a Review About Ashley Store in Pflugerville and failed to put my name, Bobbie Whitfield. I also forgot to mention we where in the store last night and Sharon Hauge helped solve a problem with a recliner. Once again she found us just what we where looking in a recliner and we purchased it. If there where more than 5 stars I could give Sharon I would. Also the store in Pflugerville, Tx looks SO GOOD since they remodeled. Flannigan and Bobbie Whitfield Pflugerville, Texas read more

Do not buy from Ashely furniture. They won't deliver your items or process a return in a timeline manner. And forget about getting anyone on the phone-it's basically impossible! I bought a sectional in June-they were going to deliver one piece and bring the others in as they came in-which is ridiculous to begin with! Once I requested for it to be delivered all at once the date kept pushing out. After five months of waiting I decided to cancel the order- next week it will be one month since I requested that and still NO refund! I'm fed up with Ashley and will make sure everyone I know doesn't buy from them! I've never had such a ridiculously horrible experience. I get that covid explains SOME delays but the fact that I can't get a refund processed is what has cost them of any future business! read more

This company doesn't honor their own promotions. The pricing in store is higher than online. Don't waste your time.

I shopped around for a solid 2 weeks and went to 6-8 places looking for a sectional. Ashely had EXACTLY what I was looking for, and I was relieved to put an end to my search. It looks beautiful, and is inexpensive. Ashley of course does not have the "highest quality" pieces, but for now its perfect for what im looking for. The sales guy was Kevin and he was great to work with. I paid over the phone, after I went home and measured out the living room JUST to make sure it would fit. The sectional was delivered THE NEXT DAY, as they said it would. It did take me 3 days to get my receipt which was annoying, since I paid over the phone. They said they e-mailed it...but I never got it... this happened 3 times over 3 days until I made them e-mail it while I was on the phone so I could tell them I received it. I had to fight for the receipt for 3 days which sucked. Overall the couch looks gorgeous, it was relatively inexpensive, and delivered the next day! I am curious how it is going to hold up... I will update this review one month form now, and again 3 months from now, and 6 so everyone can see where it goes from here!! read more

Placed an order for a couch on August 15 with a delivery date of October 16 due to COVID. October 17, no couch no call no email received with an update. I called the store several times and the phone just rings, no answer or answering machine. I had to physically go to the store to speak to someone about my couch. I spoke to the manager and she looked into the status of the delivery date she gave my a new delivery date of 11/30???? I explained to her that I was not given a phone call or email regarding the updated delivery date, therefore I got rid the the couch I had to make room for the new one. I will be without a couch for 6 weeks, this is unacceptable. I also told her about the phone calls I made to the store and how no one answers the phone and she told me the phones are forwarded to an answering service because they are overwhelmed with customers calling about the status of their orders. If you looking to purchase furniture for the holidays go somewhere else because you won't get it in time. Go somewhere else !!!!! read more

Amit greeted us as we walked through the door, gave us some good information on couch care and guided us around the store showing us their sectional couches! He gave us the breakdown of everything price wise and the perks Ashley has! We overall had the best experience while making this exciting new investment. read more

Do not under any circumstances, order or buy furniture from Ashley HomeStores in Pflugerville, Texas or Temple, Texas. Corporate and store management personnel employed with this furniture chain do not want to honor the 2013 Montage in-store contracts, and store personnel will not answer the phones, (even though, when on previous visits to both stores, there are people standing around in a practically empty store waiting for people to walk through the door). On one of my several calls to corporate's customer service, I told the rep that the Pflugerville store didn't answer their phones. Her response was, "Well, maybe they are closed today." It was Saturday. I was floored by her answer. So don't count on sales personnel calling you back after promising to do so, all you'll get are crickets. Management will not sell anything on the store floor if the item has been discontinued and can no longer be ordered. Managers do not have the authority to sell a discounted item on the store floor without corporate approval. And, don't bring a complaint to a manager, the Temple store manager, told us to call the corporate offices. He didn't even want to review our Montage contract or assist us in anyway. Double check the quality of sale items. At the Pflugerville store, I noticed a full priced lamp on sale for 50% off, it had a large crack going down the middle of the lamp vase. It shouldn't even been for sale, as it was damaged beyond repair. And, just because an item has a price tag, doesn't mean it's for sale. In addition, if you call their corporate customer service, it takes 30+ minutes to get anyone to assist you. In the past month, I've experienced the most indifferent and incompetent customer service ever, (from the managers on down, with the exceptions of Angelina and Jeri) and my situation still isn't resolved. I have yet to receive the piece of furniture ( a small bench) that I ordered on August 26. I had ordered this piece of furniture using the in-store credit my husband and I had earned as stipulated in our 2013 Montage contract with AshleyFurniture Store. It's now the end of September. I've gotten 3 different delivery dates, all for nothing. If these stores remain in business, it will be a miracle, so don't buy anything on credit. I've made a complaint to the BBB. I will never buy anything from this store again, period. I'm fed up. read more

We bought a dining table along with chairs and a bench, sofa, love seat, mattress, server and desk. They have a 72 months free interest financing program without down payment. We also got help from a salesman who did an awesome job and gave us good deal. His name is Brandon Robins. We strongly suggest anyone who want a great service, knowledgeable sales and a pleasant personality to use BRANDON ROBINS. We will come back for more furnitures in the future. read more

UPDATE After my review of October 17th, my wife and I were contacted by members of Ashley Furniture Company's senior and executive management teams. Our complaint was addressed quite satisfactorily in short order. After the service follow ups were performed twice by company management personnel. We appreciate the apology and their attention rectifying problems. Ed H Ed read more

This one-star rating is for Micah C., and specifically for his poor customer service following my in-store purchase on Veteran's Day weekend. After selling me a new recliner, Micah smiled, shook my hand and asked me to leave him an online review, while also providing his phone number should I have questions or issues later. I did call him that very afternoon to ask for a specific accommodation, which he professed he would look into. Two days later I called him back to check on it, and he had ready excuses for not following up but assured me he was taking care of it. After a couple more days of not hearing from him, I called once again, and he averred that it (a partial refund back to my credit card) had been handled, but that it would take a few days for the credit to appear. Now a full week later, the refund still hasn't happened. Clearly Micah blew me off not once, not twice, but three times. He was under no obligation to honor my request, I understand, and he knew that too; what makes not just for sorry customer service in this case, but simple disregard and disrespect for another human being, is the fact that he didn't just tell me "no" up front. He acted like he was going to help me, but never had any intention of doing so. This is not the way to treat people. Edit: Following this review on 11/22, kl from Ashley HS responded and asked for my contact information to send with my review to their escalation team. I was too slow replying on Friday evening for my response to be seen until Monday, 11/25, when kl replied to say my information had been sent, and to expect a response from the escalation team within 48 hours. More than 48 hours later (11/27), I still had not heard from anyone, so I posted to kl again, who replied within a couple of hours apologizing and saying an email response should be forthcoming. I did then receive an apologetic email from a "Strike Force Manager" almost immediately averring that they were processing the refund, and to expect it to take up to ten business days to show up. The refund in fact hit my account on 11/29, just two days later. I understand this was Thanksgiving week, but the whole thing originated on 11/10, and given that it only took two days for the refund to process once it was initiated, this should have been resolved long before and not taken two and a half weeks. I am upping my rating because they did finally effect the refund I had requested, but only by one star due to all the time, effort and aggravation it cost me to get there. read more

I hope all customers review all post before shopping here. This furniture store needs help. a lot of help. They said they tried to call me but my phone did not ring and when you try to call them back they dont answer the phone. I hope Covid 19 puts them under. I rather have paid a lot more money than deal with their so called customer service. read more

Went to Ashley furniture to buy a living room suite and Sharon made the entire experience easy and pain free. She is insightful and made excellent recommendations. Very happy with the lovely furniture I ended up with. read more