***Update** I filed with the Better Business Bureau and immediate received a phone call from someone named Kris to refund my delivery charges and other miscellaneous fees and have just noticed damages reparied. I agreed. Damage was repaired with the help of my fiance. Within 1 hour I received notificated from BBB that my case had been settled and asked it was satisfactory. I could only say on their forms I had been contacted but no, it was not settled as I had not received a credit memo to my account. I am now going on 6 months from that phone call from Kris and just have to get the fight up again to start dogging them. Starting with a new complaint to BBB. read more

My husband and I were looking for a sofa and bedroom set. We walked into this Ashley location and there were FIVE people sitting behind the computers and not ONE of them even looked up to say hello. We started walking around to look for the pieces we were interested in and were passed by an associate and again, nothing. We walked through the store and yet another associate walked by us without an acknowledgment. We were in the store for about 20 min before even being spoken to. At that point I told him we didn't need his help, which we didn't because we had already found what we were looking for. I would never buy anything from this location or company if this is how they treat prospective customers. read more

My husband and I recently purchased our home. We needed office furniture. We happened to be riding by and spotted an Ashley Furniture so we pulled in. Excitedly, we walked in and walked past several sales persons before anyone even acknowledged/greeted us. My husband and I made the comment that no one said hi. We kept looking around for a couple more minutes and then we see a smiling Eric Jefferson walk toward us. He greeted us very warmly asked what we were looking for and how could he help. He helped us by answering all of our questions and showing us several payment options. He was so good that we came back to make an additional purchase when we knew he'd be here. I want to make sure to acknowledge a job well done! Eric was AWESOME! read more

First visit. Everything went easy. Sales rep super nice and friendly. second visit. Wanting to make a simple change to my order. All the sudden they don't carry the table. Which we were told the night before they did. Then I asked if they could sell the floor model if they don't carry it anymore and she didn't know. The customer service rep at the desk couldn't help us because the sales rep was on a break and we had to wait for her to help us. Isn't the customer service reps job to help us!? Very frustrating. read more

Ashley Store - Furniture Stores Near Me - Pflugerville, Texas

Nice furniture with lot of options. Prices are very reasonable. Thanks Ivan for showing variety of models and explain things in professional manner. Store is well organized. read more

Ashley Store - Furniture Stores Near Me - Pflugerville, Texas

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I would give this place zero stars if I could! At first this place seems wonderful. Comfortable furniture, informative sales associates, and great savings deals. But then comes the delivery. They over promise and under deliver. My husband and I have been on the phone with customer service every single day for the past three weeks! Every day it's a different story. We have been waiting for our items to be delivered now for three weeks. The customer service reps say it's an issue with manufacturing. We have had four deliveries now and we are still waiting for them to complete our order. Compensation for horrible service....A gift card for more Ashley furniture! read more

Where to begin ... It should be noted that we had bought furniture in the past from Ashley's with no issues nor problems. Dining room tables, couches, etc. Went in to get a new couch at the end of November. Wife and I already knew what we were looking for so it was easy for the salesperson. And then the problems started. Salesperson tried to talk us into the 5 year protection plan which we declined. Then he mentioned that at the end of the 5 year period,"We get the money back". Seemed too good to be true, but we figured ok. We have dogs, maybe it's worth it. Then he accidentally double charges us for the plan and says that he has put in the refund. 5 days later I noticed that it hadn't posted and go in to ask a manager... The assistant manager tells me it takes 5-14 business days for the refund. After being given the actual paperwork, I find that the protection plan applies to a future purchase and is NOT refunded back to you. I inform them that we want the plan removed and a refund. At this point they now have over $1000.00 being held. So we move on. Sectional couch is coming in sections on different dates... we were informed so no worries. First part comes in fine. Only waiting for a reclining arm chair and side chairs for our dining room table. Told the recliner would be here in a week. Then get a confirmation call that it will be a week longer. I go in to ask what's going on and told that it is an "estimate" Recliner shows up in a week and does not work. We send it back and I go BACK to Ashley's to re-order and complain. 12-18 Salesperson does the best she can to help. Resubmits the order, tells me it is in the warehouse and should be delivered on 12/26. I express my frustration and she says that she will talk to the store manager and have her reach out to me. I get a text on 12/23 to confirm the deliver for 1/6/21 Figure it being Christmas weekend I am not going to bother with it. Go BACK to Ashley's on 12/28 and sit for 20 min waiting for the Store Manager while she is being yelled at by 2 other upset customers. Figure now is not the best time and ask when she is working next. She relays to the assistant that she is working Thursday (NYE) at 2. I go in at 2:30 to not inconvenience her but am told that she worked the morning shift and has left for the day. I go BACK AGAIN on NYD and explain my frustrations with being "misinformed" as to the protection plan, delayed deliveries, non-functioning furniture, still waiting for refunds (they eventually posted), multiple trips back to the store to have to resolve issues and all in all the most frustrating experience I have ever had. Told her we want to cancel the side chairs we ordered and just be done with this. If it was up to me I would have had them take everything back and sat on the floor until we went somewhere else to spend 5k. But cooler heads prevailed. I should note that she DID comp off 120.00 off the bill. As the store manager was processing cancellations and refunds, (should be noted that I was very curt with her and monosyllabic because I wanted to remain calm and professional) she leans forward with a conspiratorial whisper trying to make small talk about new year eve and yelling Jumanji at the stroke of midnight with her family. As a manager when you have an upset guest you are dealing with, joking around with them is an odd style to try and use. End of the day, their sales and discounts are NOT worth the frustration and aggravation you have to deal with. read more

I think Ashley stand behind their product and takes good care of customers. I had purchased a dining set from their Pfluggerville location from a company called Montage. But when i filled the claim for some scratches on the table top and rips in the leather seating at montage, they refused to repair either of the two damages. Ashley's customer service responded to my negative yelp review and took care of both the damages themselves. When they realized they cant repair the scratches and cant replace the table, they have agreed to refund the money I paid for the table. That is a very good customer experience. Thanks to Shannon Welch at the customer service department for following through on our claim. I will continue buying furniture from Ashley but will stay away from the protection plans sold by them that are offered by outside companies. read more

So the other people that wrote reviews didn't have the best experiences here but my husband and I had no problem with our visit. Yes, we came on a Saturday during the tax relief 16 1/2% off sale so it was busy. Yes, we were greeted about 15 times because the staff was all eager for those sales. But at least we didn't have to search for help. The only downside with that, is one of the SALES MANAGERS was a bit too pushy. We had stressed that our place is small and we needed a smaller sectional and he still insisted on showing a theatre sized sectional along with other things said we were not interested in. We came on a Saturday to browse, simmer then possibly purchase on Sunday. When we returned on Sunday, the staff was much more laid back but still very attentive. The associate that ended up helping us with our purchase is Jim Tyson. He was so nice! Very funny and helpful and wasn't pushy at all. And if you're shopping for a new mattress, this is THE mattress guru. Large showroom, complimentary beverages, clean restrooms, affordable prices on most pieces. read more

My wife and I worked with Andrew Beltran. No pressure from the get go and he was very knowledgable on his products. We had him swapping chairs with the table to make sure we were happy with the combination. Quick and easy. If you know what you want or have an idea then ask for Andrew Beltran and he will take care of you. Henry http://henrygonzales.autotapp.com read more

Went in to make a quick purchase of a small table then Jacob asked if I needed anything else, maybe look at a new mattress I said. 2 hours later I had made a large purchase. Jacob was amazing, he was so professional and very knowledgeable about what type of mattress would be best for me. He recommended a bed frame to go with it and it was t the most experience, he really listened to me about my taste and style. I must have asked 100 questions and he answered or got the answers every time. He wasn't a salesmen he was guiding me through a major purchase with no pressure, with kindness, respect and his easy going personality made me feel like I was shopping with a friend. I left excited to get my new items but even more excited that I was treated like every customer should be in a perfect world. I will be a customer for life thanks to my 2.5 hours with Jacob. If Jacob is not the CEO of Ashleys or another company within the next 10 years I would be surprised, he is honestly the nicest person you could meet. Such good energy! Thank you! read more

This was a very easy experience and well be returning for all my furniture needs. Store did a great job and Vincent was great didnt know he moved stores. Hopefully he stays here a while. read more

On the day I first visited this location, I had been haggled, insulted and broken-hearted at a few other stores around town. With a brand new home and a mile-long to-do list, I took a deep breath a hoped for the best. I was always under the impression that Ashley was too expensive and would never be on my list of stores to shop. I couldn't have been more wrong. The sales team was quick to say hello and introduce themselves but they gave us space and didn't make us feel uncomfortable or "hunted". My husband and I closely examined a few pieces and were impressed with the craftsmanship and quality of the furniture. If you're looking for something Amish-made, imported from Italy or similar to Zsa-Zsa's palace, this is not for you. I happened to be looking for quality, decently priced items to beautify my brand new home. Ashley met all of my needs and I will definitely be back for the next phase of my projects. It's also important to mention that if in the next 30 days my items are on sale, my bank account will be credited for the difference in what I paid. Does it get any better than this? read more

I wish I could have this option to give zero rate. There was one month headache dealing with poor customer service and rude behaviors with Ashley furniture. Here is the story: 1. They set delivery time for us. I get off from my work waited more than 5 hours at home, nobody showed up , nobody called. 2. Called the customer service and waited behind phone line for more than 1.5 hours to be able to speak with customer service. Nobody even oligopolies for stood me up at the home. 3. They set another delivery schedule and brought me damaged and broken items. They don't even check the items before delivered to customers. 4. Refused to accept those but again nobody contact me with new delivery schedule. Called again customer service and waited 2 hours to talk to customer service representative. 5. Delivery staff came for last time with very rude behavior ( it is like they are angry at the customer, not me at them). 6. Called the store again, again 2 hours waiting, talked to manager and she said she will investigate and will call me back to explain the behavior but off course nobody called again. If you like to be respected ( not only before purchase), please find another store to buy. I didn't see anything but disrespectful behaviors, rude people and poor customer service with Ashley. read more

I don't know why Ashley has such bad reviews; my husband and I had a great experience there. We had done a lot of comparing of features of various Ashley couches online and had a pretty good idea of what we were looking for just walking into the store. Right away we were helped by Teale. Now let me explain two things: 1) my husband is on the Autism spectrum and can be rather awkward around people he doesn't know and in unfamiliar surroundings, and 2) he also has very specific requirements when it comes to physical comfort and seating. The couch couldn't be too soft or plush; the seats couldn't be too deep, the back too angled, the material scratchy or rough, etc. We explained this, as well as the color and material of couch that we were looking for, and Teale put us at ease right away. He was polite, professional, and patient. He took us back and forth across the store several times to compare couches (they were far apart and hard to find--the store is huge) even revisiting the same ones a few times. There was never any pressure, and Teale asked about our needs and why we wanted the specific color and material we did (blue, to add color, because our living room is basically tan, brown, and white; and microfiber, because we have cats and friends recommended it vs. kitty claw damage). When it came down to a question of budget, Teale gently suggested we check out one of Ashley's "no interest for x months" credit plans. There was no pressure; if we wanted the more economically priced couch, he would help us with that. But my husband preferred a more expensive sofa, and so we explored our options and were pleasantly surprised when we were approved, which allowed us to also get a matching chair and ottoman. This visit took a long time, between the back and forth, checking credit, explaining the return policy, etc. Teale got us water, checked in, and didn't try to rush us in any way--and I forgot to mention--we got there about an hour before they closed--and when we left, they'd actually been closed for about 15 minutes, and no one said a word. I was told up front about the various costs and how long it would take for the furniture to be delivered. The delivery team contacted me by phone and email to notify me of the delivery window, and then called about 10 minutes before they arrived within that window. They put the furniture together, removed the plastic, and carried it in and set it where I requested. The furniture is gorgeous, my husband is happy, and I am thrilled. Teale Foster, thank you for making our experience as painless and relaxed as possible. If you're looking for new furniture at reasonable prices and don't mind waiting a couple of weeks for it to show up (I think it was more like 10 days), I highly recommend that you go to Ashley and ask for Teale. read more

This deal deserves zero stars! Mattress was supposed to be delivered last Tuesday. It is now Thursday night and it still hasn't been delivered. Promises have been made and broken. Customer service has been called they haven't been of any help. Delivery service is a mess and they've kept us waiting three days. Now they are saying it will be next week, maybe, because they don't know where the mattress is! We're not sure how long this will take to figure out, but two things are certain, they didn't keep their word and we won't be buying from Ashley Furniture again. read more

Furnished my daughters first apartment perfectly, with the attentive direction of Benjamin Garcez. He helped us with every aspect including colors, measurements & even looking up her exact floor plan to see if the sofa fit! Lastly, he had a kind demeanor & was extremely patient. I would highly recommend Benjamin! read more

They don't have a return policy unless the item is damaged or broken. This place sucks, slow customer representatives, and when you call they never answer the phone Incase you want to follow up with an order. Will never buy/order anything from here again. This place is a scam. Update: after going back and forward from talking to corporate and this store, I was told their sales associate was misinformed and there isn't a 30 day return. Super unprofessional that their employee is telling misinformation to their customers. And apparently can't do anything about it. This will be my last time doing business with them. If you're buying something from Ashley's I would recommend looking at other places in order to avoid the hassle that I and many other reviewers had to go through with them. You can find better things online or with another company. We still haven't received our order statements, receipts, any additional information about our purchases. Nothing was sent by mail or email and we haven't received a call back about this. read more

My family & I ordered 2 bedroom sets, a dining room table with its four chairs, & a recliner. They kept post-poning the delivery & set up. When they came in to set up, we offered them water & to pay for their lunch. We treated them very well. They told us they forgot some parts to my bed so they would be back tomorrow. Well tomorrow turned into a week. Finally, I was home expecting them, I looked outside & there was one of th guys sitting in his truck on his phone. He sat there for 20 minutes. After 30 minutes I went to go check if he was still there, & if he was going to fix my bed, he was GONE. With our missing parts on the floor! He did not even ring the doorbell or knock. Had the wind been strong that day, those parts would have blown right off my porch. I am SO disappointed with their service. We called Ashley's furniture, & wanted to be reimbursed for our lousy delivery fee, & set up fee. They were only able to get us a gift card for THEIR store. If you are going to purchase from here, make sure you are able to pick the items up for yourself or you'll be waiting a LONG time to get it all to you. read more

You do not get customer care service after you write your check. Promises are made and not delivered. Don't ever ever ever buy a mattress from them. I bought a top of the line mattress for $4000 and it is the most crippling mattress I have ever slept on. The customer care service states over and over that there is nothing they can do. The manager states there is nothing she can do. The customer care people will not give their superiors name. Simmons is even worse, they simple hang up on you. read more

Well. I received my furniture. The dresser doesn't sit level... the delivery driver says if u turn it sideways it does. Tell me who wants to spendmoney on a dresser when they hv to hv it sticking out to make it level and it still wobbles when u open the drawer. Wait there's more. The chest of drawers 3 of the 5 are not put together correctly because it falls on 1 side when u open it. Wait yes there's more... the sofa had a hole in it showing raw wood... and is not supportive for my back. I was told at purchase we had a wk to decide if we liked it to keep it. They didn't tell me that wk started from purchase date not delivery date. Now I waited a wk for them to deliver... so. It all was delivered yesterday. Not even 5 minutes after delivery I decided I didn't want it. They couldn't come then and pick it up. So I get on phone talk to a person who had no respect for a human and tells me I'm stuck with my purchase to bad. Never again will I refer a person to Ashley's. Not ever.... and this was my first time... and honestly it's my last. read more

They say they have "tried to contact me" but that is just more lies. No one has tried and they were again unhelpful when we recontacted them about the refund not being processed. There isn't an option to reply to their comments and they don't provide a way for me to contact them myself. My order number was 0014186643. We'll see if they actually contact us. read more

I went to Ashley over the Memorial Day weekend to confirm if they would match a price from another furniture store on an item they both had and was told they would. After putting in my application and comparing the Ad from the other furniture store, the guy checked with his manager and the manager decided he would not honor the price. After some consideration and haggling we settled on a price, which was $180 difference. But the sales guy had to check with the manager to confirm. The next day, still the weekend, the sales guy texted me to say his manager would not honor that price either, but that he would on Memorial Day. He said his manager agreed to offer 25% on Memorial Day. Before I made the drive to Ashley, I texted the sales guy to make sure of pricing...you guessed it, the manager, for the third time, decided not to honor the price. This was my first time to Ashley. I would rather take my businesses to the new place in Pflugerville- Living Spaces. read more

Ashley Store - Furniture Stores Near Me - Pflugerville, Texas

Great staff, and the selection is wonderful! There is something for everyone, and every taste. They have great quality furniture at a fair price. read more

Bah. I know I'm veeeeery peeeeee-cky, but come on. What's with the weird smells in Austin businesses? Walked in here and it just smelled like cheap material. However, the prices did not reflect faux leather. However, it was very clean. Luckily, the sales people were not at all pushy, just a little more than the average kind of friendly. They had a big selection, but nothing that appealed to me, personally. Right now, great financing with no payments/interest free until 2011. read more

Here to comment on the purchasing experience from this store. Firstly, I'm surprised to read so many negative reviews! I'm now holding my breath about delivery. They mentioned they use a third party service, so maybe that's part of the problem. My partner purchased a bedroom set from them about 2 years ago and didn't have any issues, for whatever it's worth. (I'll update if anything goes wrong!) Secondly, we had a really good buying experience at this location. We were helped out by Johana, who was SO helpful, very knowledgable and not pushy. My partner pretty much knew he wanted a sectional sofa with a chaise, so that limited the options. She did a great job at showing us all the options, including catalogue options. She wasn't pushy and just provided us with the information we needed, which I appreciated. My partner ended up purchasing a sofa, and the check out process was smooth, all the fees were clearly laid out. I didn't feel there was much of an upsell, except for the 5 year protection plan, which you supposedly get back as store credit if you don't use it. Overall, it was a good experience and we walked away pretty happy. read more

My partner and I went to Ashley Furniture to check out the $799.00 14 piece living room set, but the color wasn't really our style. We did find something else that was great though! The customer representative Jared was awesome and I highly recommend asking for him. He was no pressure and was very helpful in showing us a selection of furniture sets that met our needs. My partner and I got a sofa, loveseat, cocktail table, and sofa table. We got an amazing 36 month financing at no interest. Really great furniture and service. read more

If you love some seriously low blow customer service and over paying on cheap furniture than this is the store for YOU! Bought a $2000 sectional and were also sold on a warranty protection because the sales man said it would cover rips, stains, etc. that's not the case. Do yourself a favor and don't shop here. It's a headache. read more

I came in with my daughter after leaving Rooms to Go because the service there was just horrible. Amber came right up to us, very energetic and welcoming. There was no pressure at all, she was very knowledgeable and worked well with my budget. She was very understanding of our situation and was extremely genuine. It's employees like Amber that make you feel like family. read more

We just moved from Florida and needed furniture. Sharon was extremely helpful and was not pushy. She helped us find as many discounts as she could. Thank you Sharon for your help! I would recommend this store to my friends and relatives. read more

If I could give this store 0 stars I absolutely would! We purchased our items in March, we received several calls updating us that our order was delayed over and over again. Come JUNE we decided we were going to either cancel or switch our order. We went to the store and could not find anything similar to our original order so we canceled. This was in mid June. To this day we have NOT received our refund of over $800!!! We keep getting the run around and all they do is blame it on other people. I am furious with this place and can not believe they can get away with this. We have never received what we ordered in March and they still have our money! This company needs to be out of business! I will NEVER use this company and I will always make sure to mention to anyone to never shop at his location or store. read more

Terrible! I purchased a leather sectional about 6 years ago, within 2 years, the lower part of the chase collapsed, Ashley refused to take care of it and stated their warranty was for only a year. I paid $6K for this sectional. Never again! I paid a furniture repair company $350 to repair. Oh yeah, the extended warranty I purchased didn't cover it. Also, the "coloring" on the leather began to come of from wear, and the warranty doesn't cover that either! Fast forward 6 years, I now have a credit since the leather warranty wasn't used and I decided to just purchase a bed frame to get some use of remaining credit. This location doesn't answer their phones and the customer service number doesn't help. 3 different occasions I selected the option for a representative to call me instead of waiting 12 minutes and never received a call back. Arranging delivery has been a nightmare. I provided the new address and they confirmed delivery to our old address. Then because the new address wasn't noted, the person on the customer service line (who I could get to answer) was unable to do anything. Fast forward again to the rescheduled day of delivery which they informed us they would be there between 2-5. They call at 12:04 that they are waiting for us at the house. The service representative tells my husband that they tried calling us on a number that we had never heard of, insisted that we were incorrect, that our time was scheduled from 12-3. Oh and someone would call right back as they had to leave in 20 minutes, could we get someone at the house, and then no one calls. Go elsewhere, it isn't worth the frustration. They aren't easy to deal with and do not stand behind their products. As self proclaimed "#1 furniture blah, blah" how do you stay in business, Ashley Furniture, as this is clearly false advertising!! read more

11/20/19-DO NOT BUY FROM ASHLEY FURNITURE!! The furniture that you will receive or get deliver will be very low quality or damage. You will be charge 120+ just to get it deliver and their delivery guys are as rude as it gets. Literally. We purchase a bedroom set about a month ago and this is the 3rd time that it gets delivered and the pieces are broken/ or damaged. Never had this experience with any furniture store including Rooms to Go!! Could not get thru on the phone w/ the Store manager so have to go all the way to the Store. I requested (of course) to look at the furniture before they were to put it inside of house on the 3rd attempt and the delivery guys were all pissed off and keep telling me they were taking all the pieces back if one was damage... We still have no furniture. This is incredibly frustating. Do not buy at Ashley! The quality is awful!! read more

I am putting this experience again because yelp removed the contents without contacting me. if they needs receipt from ashley so I can provide .. but dont misguide the customer. Yelp dont do that otherwise consumer will not trust on YELP I don't know How and Who are saying they are number one retailer in the America for Furniture. believe me I want to give them 0 position in this furniture industry and poor customer service. Anyhow after long 1 month fight for returns and finally went end. I am describing my story belowords which happened to me and I have good examples and emails that I corresponds in these 30 days issue since I return. Believe me all 5 items that I ordered which delivered as broken so no one checking in the distribution what kind of items are deliverying to the customer. I ordered MELLEN sofa, loveseat, chair, darcy brown loveseat and coffee table sets 3 pieces Dinja. And I a paid in cash around $2800 1. Poor Quality 2. Poor Quality Control 3. Poor distribution 4. Zero Customer Experience means how to deal with customer. 5. Stores just selling no help for customer if return with any issue. ONE THING VERY CLEAR TO FUTURE CUSTOMER FOR ASHLEY, KEEP IN MIND STORE AND CUSTOMER CARE ARE TWO DIFFERENT THINGS, this was told by Ashley Hilly County holding company told me. STORE just selling things with sweet candy face and talks but once you bought then you are on the mercy of Customer Care, these guys are very unprofessional, liar, not responsive, just call them not send EMAIL to them because you will not get any response from them. Why I am saying Liar because I have prove of it. And every Customer Sales rep have different story , take my example when I was asking every time what amount will going to return then each sales rep said different numbers, man crazy customer care. SORRY too long review, you can't image how much stress I faced since 1 month because of their customer care. I would humbly request please don not buy from Ashley Home Store. I bought items from Austin Texas Ashley Home Store. If you have any problem then STORE will not help for any thing. read more

The in person experience of buying my furniture was great. But.. since then it's been a disaster. 7 weeks on and I am still awaiting even being scheduled for delivery. I received a text message asking me to select a date for delivery. The date for my selected delivery came and went without even a call. Calling their helpline requires waiting on hold for 20+ minutes before the system hangs up on you. After multiple calls, over multiple days, I finally got through but despite staff saying they would address the issue.. I am still without a confirmed delivery date. Complete lack of communication on what is going on with my furniture. If you are looking to buy furniture in the near term, I would suggest looking elsewhere until they address these issues with their delivery methods. read more

The salesperson and service is great while they are trying to take your money. Once they get your money the customer is practically non-existent! The delivery driver shows up within the correct time frame, however not all the pieces arrive. The driver states the store called to inform me of the missing piece. NOPE! Store never called! I call the store the next day, get transferred to customer care (oxymoron), where I am on hold for an HOUR! I finally hang up because I have to work. The store finally calls me 5 days later to schedule my deliver. I get a new deliver date with a time frame of 11:30-2:30. The day of deliver I get an email with a link to track deliver.....oh wait ..... no phone call, no heads up.... my deliver window is now 3:30-6:30. I call the store to speak with the manager to find out how and why my time frame was moved. I get put on hold for 48 minutes before being automatically transferred to customer care. I will say Bridgette at corporate customer care listened to my frustrations and did an excellent job of actually showing some actual concern. We'll see if she follows through on what she promised. I will say that we were planning on returning in the next few months to purchase a new bedroom set and that will not happen. They have lost my business! **Update ** - I did receive a refund of the delivery fee. I still have never heard back from the store or from anyone else. They commented on this post to send my contact info.......nothing after that! read more

Purchased a kitchen table (round with leaf) and chairs. Paid premium price for poorly manufactured furniture. The tables are not solid wood, the finish began to peel almost immediately. The table seams are not flush - when you remove the leaf, the table center comes to a peak and is not flush. Your plates will rock because the surface is not flat. After 3 table swaps, all with the same issue, your only option is a store credit. The chair cushions will crush after a month. You'll feel the chair frame in a short period of time. I'm 192 lb 5' 11" size 34 waist. used the chair at dinner only - 1 month into using chair - you can feel frame - it's crushed already. Beware - once you purchase , all sales are final. They will send a technician - he will make a judgement call. Little he can do when you put a straight edge on the table and see the light of day on one end. "it's bowed", "warped IDK".. You can try a swap. You need to call someone else to setup a "swap" or exchange for different table. So we tried to find another table - I asked a sales person - are all brands made by the same company? "All our furniture is made in Vietnam! - The new China!" they said in glee. So they had no round 48" that would work. So we tried a swap - they brought two different tables - all 3 had same defect. So we returned it - we wanted to return it all but "Those chairs have been in your home waayyyy tooo long!!!" - The time in between all the table swaps and the return we're due to their scheduling. Bottom-line - we took our in store credit and had to find a few things we didn't really need just to use this money lost. All their stuff is expensive, made in Vietnam , sub par furniture that chances are will not become some family heirloom. We ended up stripping the solid oak table we had and refinished it over the holiday long weekend. Just looking at the workmanship of this old table makes me wonder if this craft is almost lost in the USA. I didn't find it in Vietnam or at Ashley Home Store for sure. Thank you very much for your feedback. It is unfortunate we were unable to provide the great experience we want for all of our customers. Currently we have not been able to locate your information. We would like to know more about your experience, please contact us with the name on the post and the store you purchased from at DSGEscalation@ashleydsg.com. We look forward to hearing from you soon. 5/29 DN 4:39 PM 5/29/2019, 4:58 PM I don't have anything to add to my experience that is not already in full public view. I have my old table with your chairs and other stuff I didn't need. I do have to say that one lady who helped us over the phone was great. She told my wife to keep rejecting the furniture if it's not right. Except you get 3 runs at the fence, which is understandable. Then after we used up the in store credit - you charged me delivery again! lol. Congratulations on not only getting my money, but getting me to pay another $67.30 on top of this disaster. :) 4:58 PM 5/29/2019, 5:08 PM read more

This is my first ever one star review! I usually try to find something nice to say about a business, but not this time. Don't waste your breath or money dealing with these people! Several years ago, we had a good experience, so we went back when we needed some things and we are regretting that decision! One of the items we purchased was a full size mattress. As most do nowadays, it came rolled up in a box. When it was removed from the box, before it was ever placed on the bed, my mother decided she would rather return it and keep her old one until she could find something different. The delivery crew would not take it back, they literally threw their hands in the air, took the mattress my mom wanted to keep and left her the new one which she didn't want. In their defense, I don't think they understood a word we were saying. There were no instructions given about the mattress at the time of delivery either, like "wait 24 hours before you sleep on it." Once again massive communication problem. Fast forward a few days and we have a mattress shaped like a rainbow. It doesn't lie flat on either end. Mom's head was so far below her body that she started getting acid reflux. Called the rude, useless customer service people numerous times and finally a nice young man came to look at it. He agreed that it wasn't right, took photos and led us to believe the issue would be resolved. Not so fast. He showed his notes and photos to his boss who decided nothing is wrong with it and we're stuck. So it doesn't matter when one of their representatives determines there is a problem. Some jerk in a suit who has never seen the mattress decides it's fine. Piss poor customer service. I have figured out that Ashley does not care what we think. That's fine. I just want to warn my neighbors not to darken their doorstep. There is plenty of competition in the furniture industry and nobody deserves to be treated like this group has treated us. Take your business elsewhere and tell your friends to do the same. read more

I ordered a bench for my dining room table, which took them 2 weeks to deliver. I had a 3:15-6:15pm delivery window, and they didn't show up until 8:15pm, which was 2 hours past the delivery window. I was very unsatisfied with the overall experience and will likely find a new furniture store in the future. The bench itself is very nice, but the delivery process was very tedious. read more

Another update on the same piece of furniture- 2 years later. First, the material has always been horrible. We ordered a replacement piece (in March)nand Ashley's sent us the only the foam and not the cover. When we called (cause we paid for the piece), they acknowledged the error and initially sent us a replacement. Today, in June, we received the replacement. Again the foam and also a box of stuffing. Um- where is the replacement cushion- not foam, not stuffing- the cushion, error again. Called them again. Told us they could give us a refund (and be left with a piece of cushion missing from our sectional) but we had to bring all pieces to Ashley's. So, they make another error and 90 days later when another piece comes, we have to make the commute to leave at their facility. Asked if they could send someone to pick up, no. Asked to speak to manager on phone. Customer service put us on hold and basically told us manager said same thing. Seriously- $2200 and not paid for yet. AGAIN- horrible customer service. Worse, a couch with no cushion. Still tell folks- DON'T BUY. Go try the new place, Living Spaces, I'm sure they will work with folks. Have not purchased from Ashley's since this piece of furniture and always warn folks not too. Did I mention that I took a photo at 58 minutes with customer service and it was still longer than that? Customer Service does not assist. read more

Ashley Store - This is the stuffing that was sent in error rather than the cushion we paid for. - Furniture Stores Near Me - Pflugerville, Texas

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