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    Ashley Store

    2.1 (531 reviews)
    Open 10:00 am - 9:00 pm

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    Incorrect corner chair, which exchanging has been impossible.

    DO NOT GO HERE. On October 12th of 2024 my Girlfriend and I, very excited for it, decided to purchase our first couch together. What we didn't know was that we were signing up for a 3 month exchange saga, which even at this point has not been put to rest. Our Salesman, ****, literally cannot get our issue corrected. Useless is a word that I would use for this entire Ashley team from the top down. And it honestly feels from our point of view that there is a complete lack of accountability. The only helpful person in 3 months was Linda, the online representative. Despite being informed that finally our couch would be delivered on 1/17 from them, it wasn't, and delivery has now alternated to 1/23- 1/24. In the beginning they sent us the incorrect piece for our sectional (and forgot all of the rubber Stops for the sectional which was discovered at a later time) . There is no true follow through from this team, and every attempt to correct it requires constant escalation. This is not worth your time and money, and you need to look elsewhere for your furniture needs. Also, if you decide to purchase a unit from them and face struggles, you can't return the couch, which sucks. I'd pay a restock fee at this point to end this saga with this team. Anything would be better than to ever deal with Ashley ever again. I will never purchase anything from Ashley and will actively work to discourage anyone from doing so. To those reading, hopefully you found this review helpful! Take our experience seriously and understand what you are signing up for! We are at over 100 calls, numerous email chains, and constant texts as an attempt to resolve this. Pictures attached of the still incorrect piece of the couch.

    Couch roach that crawled from the couch

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    2 months ago

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    8 months ago

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    7 months ago

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    8 months ago

    Wort customer service takes forever for Warrenty repairs that you payed for don't buy here !!!

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    2 months ago

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    3 years ago

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    5 years ago

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    6 years ago

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    2 years ago

    like your items. i just don't know if you have what i was looking for. you were not listening.

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    3 years ago

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    Page 1 of 14

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    Review Highlights - Ashley Store

    Went to Ashley furniture to buy a living room suite and Sharon made the entire experience easy and pain free.

    Mentioned in 9 reviews

    Read more highlights

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    even if you aren't looking for furniture or accent pieces, you need to stop by this store at least…read moreonce. I'm not prolific at reviews, but this store has everything from outrageous to traditional to funky/retro. seems like every time I stop by just to browse (after lunch at top notch next door) I end up finding something to add to my home. I bought two pieces of art (wall hangings) that are truly one of a kind finds. but all of that aside, I find the staff over the top knowledgeable and TRUELY helpful. Ricky the "rock star" helped me today. I was skittish on buying two large pictures for fear they wouldn't fit in my car. with his help and some cardboard, I was able and excited to get my purchase home. I appreciate that the whole staff here are the best ever as far as assistance. if I am able to upload pictures of my purchase, you'll understand why I like shopping this place.

    I discovered Austin's Furniture Depot after my visit to Upscale Cheapskate. This local furniture…read morestore has a Keep Austin Weird vibe. In fact, all their Austin signs and Keep Austin Weird signs were a draw to venture into the store. Austin's Furniture depot is located on Burnet Road and offers a unique mix of new furniture, statement pieces, and items from local artists. This is not your typical furniture store. Surprisingly, the Austin signs are quite affordable. I asked Shawn one of the store managers, what do folks do with all these signs. He responded by saying the put them in their homes and businesses. One of the eye-catching items in the addition to the signage, are the abstract and unusual artwork covered in shiny glass. I love abstract anything, therefore, I was very intrigued. They also had some individuals featured in the pictures with bold and colorful features. Shawn was friendly, knowledgeable, and very pleasant. He asked what I was looking for and took time to point out some potential selections. It was an overall very engaging and pleasant visit. Will definitely drop in again...

    Austin's Furniture Outlet - Rawcliffe Sectional & Ottoman

    Austin's Furniture Outlet

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    We've been buying furniture from Austin's Furniture Outlet since 2008. The quality and pricing have…read morealways been excellent, and the team is knowledgeable and helpful. Lately we've been using their in-store kiosk to browse additional furniture that's not on the floor, which has helped us find even more great pieces. Adam, the owner, really knows furniture, and delivery has always been fast and reliable. It's the first place we check anytime we need something new.

    From the moment my husband and I walked into Austin Furniture Outlet, we felt like we were in the…read moreright place. The staff was not only friendly, but genuinely interested in helping us find exactly what we needed. They took the time to answer our questions, explain the differences in quality, and made us feel completely confident in our choice. We ended up finding the perfect couch -- it's beautiful, comfortable, and feels like it was made just for our living room. The craftsmanship and quality are even better than we expected, and we can already tell it's going to last for years. What really impressed us was their service. They offered on-time, same-day delivery, and they delivered exactly when they said they would. Everything was set up perfectly, and we didn't have to lift a finger except to open our front door. Austin Furniture Outlet made the entire experience stress-free and enjoyable. We are so happy with our purchase, and we will definitely be back for our next piece of furniture. Great quality and value! GREAT JOB Austin Furniture Outlet! Thank you!

    Star Furniture - Austin

    Star Furniture - Austin

    (227 reviews)

    $$$

    BLUF: The Star Furniture Store seemed to do some deceptive commerce acts that felt like they were…read moredoing a bait and switch on us. The details are below and I have pictures and text messages to back this up. On 24 Aug 2025: Star Furniture consultant (Maria P) informed us a price on a new bed frame was good for 2 weeks and that we had time to go purchase a new mattress, then when we knew the mattress delivery date we could order the bed frame to be delivered on the same day. This baited us to call back after we purchased the mattress. Sale Price: $2669 List Price: $3669 On 28 Aug 2025: We called back to purchase the bed from and were told (By consultant Angela) the was now $4787. That was $2116 more than we were quoted 4 days prior and told the price was good for 2 weeks. Sale Price: $4787 List Price: $6587 On 1 Sep 2025: We thought it was an error. So, we called back to talk with the original consultant (Maria P) a few days later. The original consultant remembers us and said she would try to get the price down but failed to do so. This seemed to be a deceptive practice in commerce. Telling us the price was good and then encouraging us to come back later to make the final purchase, and then jacking the price up. I left a very bad feeling that we were trying to be taken advantage of. So, we ended up going to a different furniture store to purchase the bed frame. This is sad because we liked a lot of items they had for sale and may have purchased more items at the location if they hadn't done the bait switch.

    I wish I could give this place zero stars. From the moment you walk in, the atmosphere feels…read moreuncomfortable and judgmental. While I was speaking with an employee about furniture, several staff members were hovering nearby and giving me unfriendly looks, which made the entire experience feel awkward and unwelcoming. Customer service should make people feel comfortable, not judged. Because of this experience, I won't be returning and would not recommend this store to others.

    Living Spaces

    Living Spaces

    (586 reviews)

    $$

    Nov 23 review: -----…read moreWe've been to this location multiple times for our couch, bed side stool, bed search and have multiple furniture in house from living spaces. Plenty of options and staff is helpful to help with your questions. They also have outlet section with reduced price options. Some of the product as 'As is' which is a really good deal.

    If I could give a ZERO review, I would. Here is why-…read more 1. Delivery took 2 months - one was because of inclement weather, which I understand, but charged another delivery fee!!! Unbelievable. Had to dispute that a few times. 2. The order that came was incorrect. I did not order a table and they said it was part of the set so I have no choice. The sales rep said they were separate pieces so no that is a lie or the rep doesn't know his products 3. I call and finally convince them that it was not ordered and I would like a refund so they say ok. 4. Relieved I am thinking wait a minute. What about restocking fee? I notice that they are charging me a restocking fee. Why???? I didn't order it. I live 2 hours away so difficult to drive in. But they say, go to the store. One says I will get refunded there, but the manager says she doesn't know. I asked to be directed to billing and she says there are no numbers for them. What!?!? 3. Now I am really angry with this service and I ask to be transferred to the store and she says she can not. Wow. I used to be a fan of Licung Spaces. Now definitely not and no more recommendations for them. Living spaces - do you ignore your reviews? They are very low, hope you get your act together.

    Ashley Store - furniture - Updated May 2026

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