We had an amazing experience! The salesman was dressed in an awesome suit and had the best service!!!! He got our delivery fron Wednesday to Saturday!!! We are thankful!!! read more

****A Warning to All Shoppers, Especially Active-Duty Military and Veterans***** My recent experience at this Ashley Furniture store was a stark lesson in aggressive sales tactics and the illusion of a "magnificent deal." My goal in writing this is to arm and help future buyers with the information they need to avoid similar pitfalls. For my fellow military members and veterans, I have a particularly important piece of advice: always check the Exchange Online before you buy anywhere. Our visit began pleasantly enough. We were greeted by a kind sales associate named Amit, who helped us navigate the store and even followed up with us about a 0% interest financing deal. We appreciated his straightforward approach, and we were left to browse on our own. It was a positive start. As we moved through the showroom, we found a beautiful bedroom set that caught our eye: the "Signature Design by Ashley Foyland Panel Storage bedroom 5-piece set." We quickly realized that, priced at roughly $8,000, it was well outside of our $4,000 budget. Disappointed but resolute, my wife and I decided to leave and consider our other options at Living Spaces and Rooms to Go. This is when the experience took a turn. As we walked toward the exit, a man in a Tempur Pedic-branded white coat, who introduced himself as the sales manager, intercepted us. He asked what it would take to earn our business and offered to "make us a deal." My gut feeling was already on high alert when he confirmed he was the store manager, a common red flag in high-pressure sales. He asked for our price range and went to his desk to "see what he could do." He also claimed it was real wood, but we all know today's furniture from Big Brand Name stores is not real wood and made primarily of plywood or particle board with the faux wood laminate. He returned with a seemingly incredible offer: the full bedroom set, plus an extra nightstand, for $4,500. However, there was a catch we had to purchase a $1,000 furniture warranty, bringing the total to $5,500. The deal was contingent on us qualifying for the 0% financing, which required me to share my credit information. When I asked for an itemized breakdown, he left again, and returned with a tablet, all while repeating the typical sales jargon about how great a deal this was and how happy we would be. He sounded like the kind of salesman you see in movies like The Wolf of Wall Street. I quietly texted and told my wife we were not taking the deal, and we politely thanked him and walked out. We left feeling relieved and confident in our decision to walk away from the high-pressure situation. On our drive home, we talked about how much we loved the bedroom set but knew we couldn't justify the price. It was then that I thought to check the Exchange Online website, something I should have done from the start. And there it was. The exact same "Signature Design by Ashley Foyland Panel Storage 5-piece bedroom set." Before any sale, it was listed for roughly $4,700 with the extra nightstand, which already included free shipping and no sales tax. This price that was nearly $3,300 cheaper than Ashley's initial quote and $800 cheaper than their supposed "deal." The true savings came with the Exchange's ongoing Labor Day sale. With an additional 20% off and an extra 10% discount for using my Military Star Card, we ended up paying a total of just $3,608. This price included everything we wanted: the full bedroom set, the extra nightstand, and even two lamps (Signature Design by Ashley Sharolyn 30 in. Table Lamps) we had liked in the store. We got two years of 0% interest, no sales tax, free shipping, and best of all, there was no mandatory $1,000 warranty. This experience taught us a valuable lesson. What might seem like a once-in-a-lifetime "deal" is often a carefully constructed sales tactic designed to make you feel like you're getting something special. For all shoppers, it is crucial to do your research and price-compare online before making any major purchase. ****For my fellow Active-Duty military and veterans, the advice is even more specific: shop the Exchange Online. They offer significant discounts and perks that a salesperson cannot match, and they do it without the pressure and deceptive practices. A quick search can save you thousands of dollars and spare you a bad experience.**** read more

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Yes -- here is a Yelp version with a different flow and wording so it does not sound like the same review: Very disappointing experience from start to finish. The sales process was smooth only until the purchase was completed. I was told that the couch would be delivered on Tuesday, March 24, which was the main reason I moved forward with buying it. I was also signed up for financing, which caused a hard inquiry on my credit and opened a Synchrony account. What actually happened was completely different. By the day before delivery, I still had not received any useful update. When I went back to the store on March 24 to ask about it, I was suddenly told the earliest delivery date was April 8. That was unacceptable, especially since I had just moved and needed the sofa for my new place. Trying to cancel the order was even worse than the delay itself. Even though I bought the sofa in-store, the employee told me I had to contact customer service on my own to cancel it. No one at the store took ownership of the problem. When I asked for help, I was brushed off. When I asked for the employee's full name so I could file a complaint, she refused to provide it and then threatened to have me removed from the store. To make things worse, the phone number I was given did not even work at first. I ended up having to chase down the correct number, cancel the order myself, and then separately contact Synchrony to deal with the financing account. This place was quick to make promises when selling, but completely unhelpful when those promises were not kept. I would be very careful before buying from here. read more

If I don't want to be followed around and pestered by your staff, leave me alone to shop. You look desperate and pathetic. I walked out after two guys in ten minutes came up on me and would talk over me as I brushed off their spiels. I can't imagine how bad it is to work there when you push them to push customers right out the door. read more

Welp. These a-holes sold me a warranty on my furniture for $500 bucks. I got no documentation about what it did and did not cover. But I had specifically asked them if they covered all pet damage and they told me it did. So I get pet damage and submit a claim. The company tells me that the damage is not covered. Seriously.... You guys have some really crappy sales practices. DO NOT EVER buy their warranties or protection plans. They're BS. This company sucks. read more

I recently received a new adjustable base as an exchange, and while the delivery drivers arrived earlier than scheduled which I appreciated the overall experience continues to be frustrating. After the delivery, I noticed they took essential parts of my bed with them, specifically the adjustable legs. These are standard components that should have been left with me. When I looked it up, I confirmed they're necessary for proper setup. I also asked for the manual, and one of the drivers told me I didn't need it because it was an exchange. That response was unprofessional. Regardless of whether it's a replacement or not, I should receive all parts and instructions that come with the product. To make matters worse, I noticed a credit listed on my receipt but when I contacted corporate, they claimed there's nothing they can do and acted like they had no idea what I was talking about. There is clearly a disconnect between the store and corporate, and I'm stuck in the middle dealing with the consequences. The lack of thoroughness, accountability, and basic customer service has left me beyond disappointed. Even after receiving the correct product, I'm still left cleaning up the mess. I expected more from a company like Ashley Furniture. DO NOT USE ASHLEY YOU WILL REGRET IT HORRIBLE EXPERIENCE!! read more

DO NOT ORDER OR DO BUSINESS WITH ASHLEY FURNITURE. This place should be shut down for how they run business. We purchased a mattress and bedroom set, after we agreed to the purchase that's when all the problems began. The sales team sent the incorrect invoice to financing, when we have signed receipts, and it's been impossible for them to correct. My husband has been on calls with the store every day for hours and it's the same circle. He has communicated the issue again and it never gets fixed. It has been months of this. I would NEVER recommend shopping here. We made a mistake getting our furniture here. Please do not risk it. read more

I am writing this review to warn others about the completely unprofessional and discriminatory behavior I experienced from Ashley Furniture delivery personnel today. The delivery drivers were servicing my neighbor's order but created multiple problems: - Blocked my driveway for over an hour despite being politely asked to move - Threw trash on my lawn and left boxes in my driveway - When I politely asked them to clean up, they became hostile and argumentative One driver made a racist comment telling me to "go back to section 8" simply because of my skin color. This was completely unprovoked and deeply offensive. I have never received government assistance and this comment was purely discriminatory. Both drivers then began yelling and arguing with both myself and my husband, creating a threatening environment in front of our own home. When I called Ashley Furniture Pflugerville to report this incident, they told me "there was nothing they could do about it." This response is just as unacceptable as the original behavior. My family now feels unsafe in our own neighborhood because these individuals know where we live and displayed aggressive, threatening behavior. If you value being treated with basic human decency and respect, find another furniture store. Ashley Furniture clearly does not train their delivery staff properly or hold them accountable for discriminatory behavior. Save yourself the trouble and shop elsewhere. There are plenty of furniture stores that respect their customers and communities. read more

Never made it to the purchasing stage of the process. My salesman Robert was overly pushy, rude, and borderline disrespectful. Can't do business at this Ashley and I wouldn't recommend this location to anyone. read more

I have bought different furniture from this place, and I was a returning customer right until the last time. I had moved to a new home and decided to buy a new bedroom set for me and my son. They sold me a bed for my son that I was supposed to put together, but they didn't tell me. If they had, I would have never chosen that bed frame. I only learned about that when they delivered the furniture and left me the boxes without a manual for me to figure out what to do. I called the store. They reassured me they were sending a technician to assemble the bed. It turned out it was all lies when I called corporate, and they said all sales were final; they could only give me a small store credit, and the stores were not able to request assembly of any of the furniture. I had to look for someone to assemble the bed and pay this person, so the bed frame ended up costing me double. It also took two more weeks for my son to have a bed since I had to look for a person to assemble it. This was extremely inconvenient not to mention stressful. The communication from the store and corporate is minimal; they don't care about the customers, and information is not fully disclosed when you buy furniture. This was the last time I bought anything from them. read more

Absolutely Terrible Experience! Stay Away from Ashley Furniture! I am beyond frustrated with Ashley Furniture and their so-called warranty process. I filed a claim over a month ago, sent in every single thing they asked for, and then they just completely stopped responding. I opened a new claim, thinking maybe the first one got lost--same story. Nothing. When I finally reached out to customer service, I was told a technician would contact me within 24-48 hours. That was over a week ago, and still no call, no update, no communication whatsoever. I called back today and was told there are no notes, no record of my previous calls, and no idea what's going on. I've now been on the phone for over an hour just trying to speak to a supervisor. The level of incompetence is unreal. This entire experience has been a complete nightmare. The warranty is a joke, customer service is useless, and it feels like no one at Ashley cares once they've made the sale. Do yourself a favor and stay far, far away from Ashley Furniture. Save your money and your sanity--shop somewhere else. read more

Wort customer service takes forever for Warrenty repairs that you payed for don't buy here !!!

completely unprofessional. we had anji as a salesman. didn't answer my questions, refused to be transparent. never wanted to provide paperwork. went around my questions with his solutions. this isn't how to sale products. it seemed like it was his first day on the floor. we really didn't like the selections of items on the floor. but we found a leather couch on a major discount practically brand new. me and my wife couldn't pass up. we walked back later that day to get this too good to be true couch, that I researched online. I asked him what can you tell me about this couch he then grabbed the sign and read word for word to me. whatever man sign me up. in the process of signing up. he asked if I would like insurance and a delivery. I asked him how much it is. he walked away and told me he will let me know. at this point I don't really like his sales energy. he then came up to me with an iPad of the paperwork and told me to start signing. I took a step back and started reading this paperwork it had charges of the insurance for $800 and the delivery free for down the street for $300. I'm already upset I told him to remove these charges I just want the couch. he didn't seem to care. removed them. to his team I looked like the bad guy. I didn't care, be transparent. answer my questions especially that I'm spending $2000 on a couch that he will get commission on. after signing I asked can I have this in paper please. he told me its goanna be an email. bro just give me the paper. I told him I don't want the couch on the floor anymore move it to the pickup area. I don't want anyone sitting on my couch that I bought. he reassured me it will be moved right now don't worry. when I came with the U-Haul of $40. the couch was still sitting in the same space. me and my wife had to work together to pick up this couch. a small 4.9 woman. moving a 300-pound couch. the sales team just looked at us move it out the building. terrible team terrible service. we got the couch never coming back. avoid Ashely altogether. read more

DO NOT GO HERE. On October 12th of 2024 my Girlfriend and I, very excited for it, decided to purchase our first couch together. What we didn't know was that we were signing up for a 3 month exchange saga, which even at this point has not been put to rest. Our Salesman, ****, literally cannot get our issue corrected. Useless is a word that I would use for this entire Ashley team from the top down. And it honestly feels from our point of view that there is a complete lack of accountability. The only helpful person in 3 months was Linda, the online representative. Despite being informed that finally our couch would be delivered on 1/17 from them, it wasn't, and delivery has now alternated to 1/23- 1/24. In the beginning they sent us the incorrect piece for our sectional (and forgot all of the rubber Stops for the sectional which was discovered at a later time) . There is no true follow through from this team, and every attempt to correct it requires constant escalation. This is not worth your time and money, and you need to look elsewhere for your furniture needs. Also, if you decide to purchase a unit from them and face struggles, you can't return the couch, which sucks. I'd pay a restock fee at this point to end this saga with this team. Anything would be better than to ever deal with Ashley ever again. I will never purchase anything from Ashley and will actively work to discourage anyone from doing so. To those reading, hopefully you found this review helpful! Take our experience seriously and understand what you are signing up for! We are at over 100 calls, numerous email chains, and constant texts as an attempt to resolve this. Pictures attached of the still incorrect piece of the couch. read more

Ashley Store - Incorrect corner chair, which exchanging has been impossible. - Furniture Stores Near Me - Pflugerville, Texas

Worst customer service experience I've ever had I want to start by saying that my salesperson, Brandon, was excellent -- professional, kind, and extremely helpful from start to finish. Unfortunately, everything else about my experience with Ashley Furniture was an absolute disaster. I purchased a sofa and a swivel chair. Brandon explained that within a few days I would be contacted to schedule delivery and that I would receive a 3-hour delivery window. When delivery day came, the team arrived with a damaged swivel chair and one of the sofa cushions didn't even belong to the sofa. They took the swivel back and told me to call customer service to request both replacements. Customer service called me, I explained the situation, and they said they would call me back in 10 minutes with a solution. They never called back. Three days later, I received a text saying the new swivel and cushion would be delivered. Again, I was given a 3-hour window (2-5 PM). By 8 PM, nobody had shown up or contacted me. I reached out to the salesperson, who found out the truck had apparently broken down and they simply weren't coming. The following day, I went to the store to speak with the manager. I explained everything and told him I no longer wanted the swivel. I asked them to send the correct cushion to the store so I could pick it up myself. He said that wasn't possible because they would need to pick up my entire sofa and bring me a whole new one -- which made absolutely no sense. So instead, I had to wait another week, with another 3-hour delivery window, just so they could come and swap one cushion, not the entire sofa. Four days after that, I continued receiving calls from customer service saying the swivel chair still needed to be delivered -- even though the manager supposedly canceled the order and issued me store credit. This has been, without a doubt, the worst customer service I've ever experienced. The lack of communication, the endless waiting, the repeated mistakes, and the disorganization are unbelievable. I do not recommend this store at all. The only positive part of this entire experience was Brandon, who did everything he could -- but everything beyond the sales floor was a complete nightmare. read more

I never felt more uncomfortable trying to shop for furniture in my life! It was like walking onto a car dealership and being pressured into buying cheap furniture. We met the finance manager, why??? Don't know, I wasn't buying anything we just wanted to see what bedroom sets they had. That didn't stop the sales lady from asking "well, which one do you like?" Needless to say we are buying a thing from them. FYI, my IKEA furniture feels more sturdy than this stuff. read more

NEVER AGAIN! Ordered 2 identical twin beds. Delivery came quicker than we expected. One bed was complete but the other was missing slats and hardware. Delivery was on a Saturday, delivery driver said someone would call us on Monday. Never got a call so we called the store, they passed us on to customer service who passed us on to an automated unhelpful AI. I went into the store to talk to a manager and some very polite sales people tried to help by putting in an ER ticket to be shipped to us. We received some hardware but still missed the slats. My husband went into the store and gave them a list of what was still missing. 4 days later a new delivery driver showed up but still no slats! It has been 5 weeks now. Safe to say I will not be ordering anything from Ashley's ever again! Guess I should have looked at their yelp rating before I bought anything from here. read more

The worst experiences I've ever had with sales people. Conveniently located so I went in 3 separate times. Absolute con artists. They don't pay attention to anything you say. They argue when you don't want to keep buying more. I asked a lady for measurements I go find her she asks my address and social security info...she's trying to get me a credit card when I ask for measurements the whole time. Everyone there sucks read more

Chantal was such a sweet lady but she had a guard dog around us all the time that ruined my experience and the chance of getting my bed ordered today, we were ready to closed the deal and pull out my card the price wasn't bad $1800 when husband said no, we're not doing it today I knew he saw how uncomfortable I was with that Indian guy I don't know if he is the selling leader or manager but when we said thanks to Chantal and that we would come back to her later today for tomorrow the guy shouted "so you're not closing the deal today" couldn't help my self to answer back "no thanks to you, cause you keep guarding her like a dog let her dinner thing" and I walked out all upset cause he assumed it was cause of price, we have the cash in hand and he assumed and said let me work numbers then my husband replied to him that his attitude was very rude on her coworker and that was the reason why he decided to walk away. If I can convinced my husband I'll be returning to the store just cause of the Sales lady Chantel. read more

AGAIN NO HELP AT ALL Yes someone/autobot replied suggesting I call the customer assistance "help" center. I honestly did Not Expect much actual help, based on my previous experience the similar YELP reviews. A very friendly man talked with me, said he would forward my concerns to the appropriate people. Said they should contact me in 2-3 days. That was OVER A WEEK ago. NO CALL. NO ATTEMPT to really help a Customer. I suspect they will offer some kind of marginal discount - "on my next purchase"; but that is 100% Worthless because I will NEVER BUY FROM THEM AGAIN. read more

first of all, our salesman lied to us about the price he was going to give us on a bed. We also asked if we could have this delivered to us at our new home two months later and he said no problem and would set up the date. before the day happened, we were called multiple times asking when we were gonna come pick up our stuff at the warehouse, we then reached out to ourselves person and asked if we were all set for the correct date, which he replied, yes. The date came for delivery and of course we didn't get our furniture. We ended up getting it a week later and our two lamps were missing from the order. called the salesman and he said he would check into it and get back to me, he never did. Went down there again to talk to a manager and I was giving the corporate number. We called the corporate number and they said they would escalate this for us and take care of it and someone will give us a call back. No one called us back. we then called corporate again, and they told us that FedEx delivered the lamps on a certain date to our door, which we didn't even live at the place then. We asked just take the lamps off of our total price. Once again they said they would call us back and we have never heard anything else about it. This place promises, you everything and delivers on nothing. You would think after all of this problems they would just take the lamps price off of our bill so we don't have to pay it. read more

We purchased a bedroom set from Ashley and paid extra for their delivery service to put together the bed frame. Within 2 weeks the bed frame cracked. We had to order replacement parts. When it arrived we replaced it and noticed their delivery service - for which we paid a premium price - used the incorrect hardware and put it together wrong which caused the frame to break in the first place. *CORRECTION: the inspector said there are woodboring beetles in the dresser. There is no way we would of been able to see evidence of them upon delivery unless there were little dust coming out like we are seeing now. read more

DON'T SHOP HERE DON'T SHOP HERE ROACH INFESTED SOFA!!!!!! DAMAGED SOFA TERRIBLE CUSTOMER SERVICE!!!! They take your money and RUN!!! Delivery was a headache! The delivery time kept getting pushed back every hour. My item was finally delivered 4.5 hours late. The delivery guys weren't going to set up my couch even though Jake told me they would (I have receipts)! Text message. After the delivery Guys left, I noticed that there was damage on multiple locations on the couch. I began to sit on the couch and a cock roach came running out of the couch. I fell to the ground because I was so startled. I the looked under the pillows and saw another roach. I asked them to pick the couch up because I don't want roaches in my apartment, but they said I have to open a claim and wait the process. The apartment I live in is a new apartment and I am the only person who has lived here. There were no roaches here. The people at the store were so rude to me. They were not understanding at all. They left me on hold for long periods of time so that I would hang up, they denied me access to a manager, they hung up on me. I'm having a surgery tomorrow and I wanted to be comfortable in my own space but now I am so uncomfortable ever since this couch has been in my apartment. All I want is to return the couch and a refund. They advised no refunds. Why do they think I would want them to put another couch from their warehouse into my apartment?! I am stuck between a rock and a hard place because they will not refund me. As I wrote this review, the store has me on hold for an extended period of time..smh the store isn't very big. Either the manager is there or not. This has been so stressful for me. I will never recommend this place. PLEASE LOOK AT THE PHOTOS ATTACHED PHOTOS read more

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I allowed Ashley Homestore to run my credit and I was approved. I decided not to purchase any items from them because I was being overcharged. I left the store and about 30 mins later I get this text telling me "Thank you for your purchase". How?! I didn't purchased anything. I called the number provided and the customer service rep stated that 2,500 was charge and was pending. How!? I didn't sign anything or purchase anything. This is Fraud! The salesman was mad because we spent two hours trying to work a deal. So I guess because he didn't get a sale, he decided to charge 2,500 to my new credit account. Bad Business!! Went to the store and I was told nothing was charged but they called the credit card company to tell them to remove the charge. So once again they lied. So why did I get this text. Lawsuit Let me add the salesman called and left a message and stating that he cancelled my order, the order I never agreed too. Fraud!! read more

Ashley Store - Thank you for your purchase, But I didn't purchase anything - Furniture Stores Near Me - Pflugerville, Texas

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WARNING: DON'T DO BUSINESS WITH THIS STORE. Had to go in twice to finalize an order Can't do math Asked me to sign something I couldn't see Didn't verify my address for delivery Shipped the wrong item Spent hours on the phone trying to correct issues or get through to the store Store prices are inflated compare to online We came in because we had previously bought a warranty and could use the funds on a purchase since we didn't file a claim. The guy we initially ordered with was very salesy and pushy so here we are. Anyway, we had $600. I had already reached out to customer service and confirmed that was our credit. We went to the store on a Saturday. Dee dee was great and said they'd file the approval paperwork to use the credit and apply it to our purchase. Went to look at the dimension and to my surprise ONLINE PRICES are significantly less than in store I'm talking like a $200 difference on a table. We called back the same day to as they price match and they agreed. We were told we'd hear back within 24-48 hours. The week went by and we didn't hear anything after calling customer service multiple times. Apparently, it's extremely rare to actually get connected to the store. So we dropped in on a Friday. Nothing had been done (and we were getting close to our credit expiring). Adilene spoke to us and connected us to a guy who was so annoying to work with. He said we'll see what we can do about price matching. When everyone simply says they can do it. He acted like he was doing us a favor. He couldn't do math. For some reason, my credit wasn't showing up for the full amount and he kept saying we had less than what was available to spend. I'm like did you not price match? And he said yeah. Apparently, math is hard. Anyhow, he said he'd give me a 70 dollar discount because they shorted us 85 dollars on the credit. Even with taxes that's 75, so I overpaid 10 dollars. When I said I wanted to pick another item when we had more money available he made a face like he was annoyed. I don't know if it's because they were getting ready to close but we wouldn't be there if they had done the job right when we went in. I called him out on it and he just said so what do you want while the girl tried to lighten the mood. He made me sign something without looking at the screen so I didn't catch his math mistake and that they had my old address for this order instead of what we had already provided. INCOMPETENT and obnoxious. Even at the end, he said we were even. I mentioned I had already put a deposit and he said I'd be receiving a refund. It just all felt shady. At the end adilene said don't say we didn't do anything for you. Again, they didn't do me any favors. I was there to get what I paid for at a fair price. Everything they did was wrong. The store event sent the wrong item because they flipped a number. I had to spend 30 minutes dealing with that. And now I'm waiting to see when the stars align for them to give me a call and swap the item out. I will never deal with this company ever again. read more

We purchased a new bedroom set in November right before Black Friday. Our new bedroom furniture set was delivered back in mid December. Nearly every piece had a defect. The delivery guy refused to take it back on the truck and instead told me to call Ashley. From there, we were told a tech would be out to look at the furniture and make repairs and set up replacements. It took two months and multiple phone calls to get somebody out to our home. The furniture repair company blamed Ashley, who then accused us of not even contacting the correct person. Turns out, the manager had given us the wrong contact information and that Ashley employee did not pass it on to the right person. At this point, we requested a full refund and to return the furniture. Ashley refused and assured us the matter would be resolved... Several weeks ago a tech came out finally. He photographed the furniture. He let us know that not only would they be repairing the broken bedside table, but would replace the headboard and footboard and repaint any defects in the chest or dresser. Today the repair tech finally came...four months after the initial delivery and told us that "the other guy didn't have the authority to say anything about replacements or additional repairs." So now I'm 8 months pregnant with a two year old son and a dog recovering from surgery and I get to hunt for a lawyer. I wouldn't recommend this furniture company to my worst enemy because it would be too cruel. I plan on cross posting this review everywhere I can to prevent anyone else from dealing with the people as well as contacting the BBB. read more

NEVER AGAIN! We went into the store & purchased two twin XL mattresses for a split king bed (which we explained to the salesman). We wanted to leave with them but they were at the warehouse in New Braunfels, so we asked to go pick them up. After our transaction was complete we were told only one was at the warehouse. But guaranteed they would both be delivered the following week (we purchased on a Saturday) so we went ahead and pd the $99 delivery fee (of course). I then got a text with delivery options but in THREE weeks, after Christmas! So I called the location of purchase. I spoke with someone named Alveno or Albeno & he said he would take care of it & if I didn't get a text to set up delivery that week I could cancel & be fully refunded. That day I got a text for delivery the following Monday (8 days after purchase). I accepted & figured it was done. Until someone named Quinn left a message & said only half of my order would be delivered & the other half AFTER Christmas. So, I again called the store & spoke to Alveno who said he would send the cancellation request to corporate. I stayed on the phone and he said he completed that and I should hear from corporate within 2-3 hrs. Of course I did not, so called the store again that afternoon & spoke to a girl (I believe her name was Leann) who said she was 'manager of bedding' and would I 'please give her the chance to make it right instead of canceling?' So, I said sure as ultimately we wanted the mattresses not the hassle. She was supposed to call me back that day, never did. Next day I called again, asked for Alveno, he 'wasn't available' conveniently. A guy named 'Todd' said I needed to call corporate and gave me the number. I called the corporate number and spoke to a very nice girl named Christy who said she was going to try to take care of it and would call me back before close of business that day. She sadly did not, so I called again just before close of business & spoke to another nice young lady named Crystal who said unfortunately there was no one from 'cancelation team' available but put all the notes into my account for me to call Saturday. I asked if my cancellation was started from when Alveno entered it two days before & she said no one cancelled it. I clarified that he didn't enter it and she said she was sorry that I was told something that was untrue. I called back to the store & a guy answered, I asked who I was speaking to & miraculously it was Alveno. I asked Alveno why he didn't enter it and he hung up on me after being extremely rude & saying 'are you done?' So...I called this morning (Saturday) was transferred to cancellation team. But a girl (not friendly) answered & said no one is available from cancellation team & she was now entering my cancellation request & a cancellation team member would call me within an hour. BUYER BEWARE!!!!!!! They have my money, I have no items & they do not care & are extremely rude & will lie to you so they don't have to deal with you. Very slimy sales tactics. Save yourself the horrible hassle. read more

NICE WELCOME TO TEXAS ASHLEY FURNITURE. DO NOT TRUST THEIR SALES ASSOCIATES, they are BIG liars. This is really worst experience of my life where I am stuck with half bed since they are not delivering the rest of bed, I can not cancel my order without pay 10% even though as per their policy I can cancel if stuff is not delivered and today i got calls from manager'S now they say 20% cancellation fee, maybe tomorrow it will be 30% who knows they are making their own Laws. I don't think it fair because they are not complying of what they told me and now they refuse to help. When I went to store for price match with Ashley.com Manager simply refused to do so even though some online stuff was in stock and as per their policy it should be in stock. I am ok with that also but biggest Lie is they promised me to transfer my payments to Ashley credit card which has 72 months 0% APR finance but again I am stuck with different credit which have 34% APR and they SAID WE CANNOT HELP YOU WITH THAT EITHER. When you enter the store they promise to give you every deal you want all finance option even asked me to return my COSTCO mattress for 2K mattress from Ashley because i can finance with ASHLEY credit card but once you step out of store with furniture bought then they will not help you with anything. This week Caused me a lot of mental stress and the manager at ASHLEY ( I hope I knew Her name but people who visited this store knowS who I am talking about) made me realize that do not believe anybody , don't trust their words. No wonder online shopping is booming because of People like this store and their customer service. I bought 5k worth of stuff because I trust the sale rep but these people are so rude and arrogant, they will tell you anything to sell but once you go to them with some issues, they don't know you; they can't help you because SHE HAVE STORE TO RUN AND ROB OTHER PEOPLE OF THEIR MONEY.. read more

Ashley Store - My Bed Delivered..sort of . Still waiting for remaining parts for last 2 weeks. - Furniture Stores Near Me - Pflugerville, Texas

Save yourself the headache and DO NOT SHOP HERE!!! The manager himself will lie to you and tell you that if anything gets damaged in the delivery process to accept it and will then be replaced but they in fact DO NOT replace anything. They just try sending techs to try and repair furniture that is supposed to be BRAND NEW. Not only do they sell you lies but will damage your home during the delivery process. We ordered couches for our new home and they damaged our doorway in the process of literally squeezing the furniture in instead of taking the cushions off and doing it carefully. They even damaged the sectional itself. All customer service does is give you the run arounds and will not resolve anything. Spent thousands of dollars just to receive a damaged sectional and have them damage our home. WORST EXPERIENCE EVER !!!! All they care about is securing the sale and will lie to do just that. read more

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If I was just rating the in store shopping experience it would have been much higher, rep was knowledgeable and friendly... or so I thought. Being that these are COVID days and I know logistics worldwide is stretched it was important to me to find a furniture store that could deliver to our new house quickly. The rep showed is a master bedroom set and mattress that both my wife and I liked and assured us that everything was in stock in the local warehouse and only delay would be because free install that they offer was backed up. This was a lie. First delivery showed up to our empty house a week later with damaged bedframe, no mirror or most importantly a mattress. Bed rails came out of damaged box that looked to me like a forklift had run it's forks through the box. Crew said they had another on the truck but I couldn't have it since it was going to someone else. Proposed solution was another crew would come out and install replacement, ok. Well they didn't have a replacement they tell me later and they'd have to ship a new box to me that I could install myself or call them to come back out. Mattress, oh that should be delivered the following week... Ok my wife and I can sleep on an inflatable for a week. Week is up, oh no delivery, call and after 2 hours on hold told to call warehouse in San Marcos, warehouse says they can't do anything they just put stuff on trucks that show up and transfers me back to same number that told me to call warehouse. That CSR tells me the mattress isn't even in state but bigger problem is even if it was it wouldn't be delivered, why? Because no one from store changed it from estimated to delivery. Call sales person, he has quit Ashley, call store front desk 3 times, hung up on twice, third time rings with no answer. Go to store to demand to speak to a manager, manager is off today I should skip work and come in tomorrow. Also demonstrate that she is at phone all the time and no way she hung up or didn't answer, I must be a liar. Mirror shows up a week later, installers scratch entire bottom I assume with their exacto knife opening box, it was early morning and dark when they installed so didn't notice until they drive away. Mattress is finally scheduled to deliver supposedly next week, we'll see. I found a local independent mattress store that could deliver us a king tomorrow but Ashley would charge me 10% restocking fee for a product not even in stock or delivered per store. Still no sign of replacement rails. Maybe mattress will come, but wife and I are sleeping on floor for a month at house and never doing business with this company again. read more

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I don't have much time to write reviews these days but I don't even want to step foot in here again. After coming in to see a few pieces of furniture, the salesperson had asked me what they needed to do to earn my business that day. He was motivated to make some sales since it was the last day of his pay period and that should've already been a red flag. I had given them the price of a competitor (American Furniture Warehouse) that I'd already ordered from & emphasized that the most important factor was the deadline that the items had to be delivered by since I have guests visiting. They made the promise that it was able to be delivered by the deadline & possibly even a day earlier. We negotiated a total price including delivery & assembly that was significantly lower than the competitor so I went ahead and placed the order and cancelled my existing one. Now the week of the delivery/assembly is here and I reach out to Ashley's customer service line for delivery status to which they tell me that the items are backordered and estimating 15-17 weeks out. WTF? Customer service had offered me $180 credit to make things right but the damage was already done. I'd tried to call this store dozens of times these last few weeks and they never pick up their phone. Huge learning experience for me; cancelled the order and now I am scrambling for a bed and a couch... read more

Worst place ever to buy furniture. I have been waiting on my order for 7 months. They have no idea when it is going to come. They keep delaying the order. Worst thing that happened was they called me that my order was ready to be partially delivered and when I called back - first guest care agent says that everything but one item can be scheduled but she is unable to schedule delivery. I call the next day and they say items are no more available. I have no clue what's going on.. I have messaged and called so many items and have no idea what's going on read more

like your items. i just don't know if you have what i was looking for. you were not listening.

WORD OF MOUTH TRAVELS!!! I have been considering visiting this exact Ashley store to buy new furniture for my entire apartment...BUT I saw what a horrible experience in customer service, product quality and dependability (lack thereof) that my friend Dulci experienced and I have definitely reconsidered my choice to purchase at any Ashley location! Do better Ashley Furniture...your business depends on good customers and the quality of your products and the fact that you dont stand behind your customers....is poor! I will make sure and discouraged all my friends and family from purchasing anything from Ashley's!! read more

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UPDATE: I was finally able to get the attention of a manager. The arrangement was made for them to pickup the pieces of furnace that were left here. I was told I would be the first stop... I just got a call saying that they will be delayed, because the truck was full and they need to make room. This means, I'm not the first stop. Why can't people tell the truth anymore (smh). I can't wait for this to be over. Waiting....... FINALLY! I have my bedroom back. Now to find a bed! Team that picked up the dresser and 1/2 bed were very nice. read more

Ashley Store - This is how they left it nearly a month ago. Hopefully it will be gone today. - Furniture Stores Near Me - Pflugerville, Texas

My friend and I were shopping for living room furniture in preparation for our upcoming move in April 2025. This was in January. I have been a customer of Ashley since 1997. I found a living room set that I liked, but I didn't want all the pieces displayed in the showroom. I asked the associate, Gabriel, to look up my account and provide me with the price for the specific pieces I wanted. He came back with the price, and I said that I was looking and would get back later if I wanted to complete the sale. The next day, I started getting texts asking when I wanted delivery. I opted out of the text but still got phone calls and no one on the other end. I went to the store and said I did not order the furniture and I wanted the order canceled. I spoke to someone who said he was the assistant manager and my order would be canceled. On Saturday, 2/15/25, I got an email asking when did I want my living room furniture delivered. I went to the store and asked to speak to the person who handles complaints. Gabriel was there, and I asked why this order was placed when I was not moving; I said I would be back to place the order if I wanted the furniture. This store did this thinking I'm a senior citizen and would not know any better and would have to accept the furniture, although I never ordered it. NEVER AGAIN read more

****AS OF JANUARY 26 2022 and they have to my house with deliveries 12th time and they still haven't delivered me NEW UNDAMAGED FURNITURE. All of my 12 deliveries have been damaged or used item. I suggest every avoid this place since they will not refund me my money and continue to Jack me around. I have statement and recording from their delivery teams that this is common practices for the Ashley Warehouse to repackage damaged or defective items to sell as new and when the customer asks why the packaging looks to be Re-Tapped they just tell the customer it's because the item has been inspected prior to delivery *****UPDATE FOR JANUARY 29 2022 3pm***** For the 13th delivery since we bought them From Ashley furniture on September 2021 and the 2 sofas that were in the box only plastic wrapped no foam sheet covering them appeared to be the newest least damaged/stain which have minimal stains on them I went ahead and accepted them to end the madness Ashley furniture has caused me. As I said before I will never buy another item from this store and I will share my experience with everyone who asks. Thank you all who have reached out with your similar experiences. read more

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No doubt Ashley has terrible reviews. I purchased Sofa set (2 items) from them. First they are way over priced as same items are sold way cheaper from online furniture stores ( my fault, I should have done the research before buying). They delivered ( around 8pm at night, 4 hours outside the time window they provided) and both items were damaged. One sofa has internal frame damage (broken wood inside). On the other one staples are coming out, but they will be sending in home repair ( I will see how that goes). For the frame damaged one, they sent the replacement and the delivery guy asked me to check the item INSIDE the truck, as he was well aware that it seemed USED and in pretty bad shape. So I had to refuse the delivery. Now waiting for another delivery and will update how that goes. All in all, I will suggest not to buy furniture from Ashley. Spend extra money and buy from store who sells quality furniture. UPDATE: Repair guy came by and told me that other Sofa also has damage beyond repair. I have not received the exchange for the second item yet and now have to deal with them for exchange for this sofa too. In short, 2 sofas, both are broken, and no replacement yet for one, and now starting process for replacement for the second one. STAY AWAY FROM ASHLEY FURNITURE. read more

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They lie to get you to buy. Bought a sectional sofa, was told that it is switchable from one end to the other end, just flip the cushion. When it arrived at my home, I noticed that I can't switch it. I told the driver, this is not right, he said that I can accept it, but just call them back and they'll make it right. I called back and was told, there's nothing they can do, it's delivered and thats final. I will never purchase from this store again, ever!! I wish I can rate this a zero for customer service. I will update on who this saleswoman is, read more

I like to share an example of the customer service at Ashley Furniture store. (Long post) On June 20th, my hubby and I went to Ashley and ordered 2 large floor rugs. We paid cash (mistake). Pam said the rugs should be delivered by 29th of June. We were not given a tracking number. (??) The rugs did not arrive by the 29th. One rug came on July 2nd. Ashley could not give us a status on 2nd rug. I called, no status. We went to the store on July 8th to check no status; so since they could not tell me when the rug would be delivered, we asked them to cancel the 2nd rug. A man acting like a manager gave us a number for customer service and said we needed to call it to cancel the rug order. On July 15th, still having not received the rug, I called the number to cancel the rug. It was the wrong number, it was for warranty claims not customer service. I talked to Vinny, who said I needed to go in the store to cancel. (I was in the store when the manager type person said I needed to call customer service to cancel) Anyway Vinny said she would put in a message to the store that I requested the order be cancelled. I hung up with her and called the store. Taffy told me she saw the email and would input the cancellation order. She then said before she cancelled the rug, the store would give me a 10% discount to not cancel, I said no, please cancel. She said she input cancellation and I should have my refund check within 2 to 4 weeks. Well guess what? July 29th the rug shows up. I called Ashley's. I was told by Ellie that she can see the cancellation. She said I should have contacted Ashley.com to cancel. I was on the phone/on hold with her for about an hour. Then I talked to Jada who said she saw all of Ellie's notes and they would contact the supplier to investigate why the rug wasn't cancelled and why I hadn't received my refund and call back with the resolution the next day... That call back never came. So I contacted BBB and filed a report on August 13th. Well...Meloney from Ashley's called this morning, she did not say I'm sorry this happened or anything customer friendly, her response: We cannot find where you cancelled the rug, and since you received the rug there will not be a refund. The point is...we asked Ashley to cancel the rug 2 weeks before it was delivered. Why wasn't it cancelled? Why did Taffy say the cancellation order has been submitted and I would have refund in 2 to 4 weeks? Why did Ellie say she saw the cancellation, but Maloney say the cancellation was not done? I told Melony thank you, but at this point I don't ever intend to step foot in Ashley's ever again. I'm done with Ashley's. It appears they could care less about their customers. read more