Update 9/22 - The furniture finally arrived on 9/21, and we really like it. If it were not for the delivery issues we experienced, this would be a five-star review. Given the significant anxiety and legwork involved to catch anyone's attention who could facilitate the delivery, the best I can rate this experience is three stars. Great furniture, just beware of delivery issues. Update 9/16 - After being quoted an estimated delivery date of 10/29, Ashley called today to schedule delivery for 9/21. In addition, I received a call from their customer service team to apologize for the lack of/poor communication. If they deliver as promised, I will adjust my review. SELLING FURNITURE THEY CANNOT DELIVER! My wife and I ordered a living room set 5/30/2021 and delivery was estimated between 8-12. We understand that logistics and supply chains have been impacted. That said, here is our experience to this point. The ottoman shipped within a week, which wasn't expected. We called to update delivery information and were passed from the Ashley customer service number to the Ashley credit department, neither of which seemed willing or able to do anything. We finally obtained tracking information and were able to make the changes needed with FedEx directly. At the beginning of August (8 weeks) and was given a delivery estimate of September 14. (14 weeks.) I was called from the delivery company today, but they didn't leave a message. I called back and an automated service said my order would be available for scheduling in 7-9 weeks. I spoke with an agent who gathered my information (after a 30 minute wait) and then disconnected the call. I called again (45-minute wait) and was told 10/29 was our next estimated delivery date. That would represent 20 weeks, which is 2-3 times longer than the original estimate. They need to be honest about their estimates, and if the furniture hasn't even been manufactured at this oint, they shouldn't even be selling it. For the most part, getting useful information requires an abundance of effort on the part of the consumer, as they company does not proactively provide any information. This will be my last experience with Ashley Furniture. read more

I was looking to buy some furniture for my new apartment that's out of state and this is my experience: I went on Just 31st, 2021, to this Ashley's location and the service there was great in person, but little did I know what I was in for. I naively believed the sales rep when I was told by him that my furniture would be delivered by the promised date of before August 25th, 2021, but I should have known that something was up since he seemed super hesitant to give me an exact date and kept brushing it off and beating around it. Fast forward to today, August 16th, 2021, just nine days until I'm about to move with my furniture out of state, I called Ashleys to see if there was an update with my order because I haven't heard back from them at all. When I spoke to them, they told me that I was scheduled to come just a day before I was going to leave, but then now it was being pushed back until August 28th, 2021. They didn't even have the curiosity to let me know. Shame. Not only that, but they said one of the pieces of furniture I ordered wasn't even going to be delivered until October 2021! Obviously this wouldn't work out with either situation because I won't even be home from those date! And on the date of purchase, I specifically explained to my sales rep that this was the case and they assured me that all of my furniture would be arriving by then. I know this isn't his fault, but rather the fault of Ashley's as a whole, but it is extremely frustrating that not only will I have to cancel my order and quickly look for replacement furniture (many items), but it's also frustrating that I wasn't even bothered to be told that there was a delay in all of the items. I ordered it a month in advance, yet they still couldn't get the job done, or at least bother to let me know they wouldn't be able to. What was originally really nice customer service turned into a nightmare. If you're looking to buy furniture from Ashley's, you have to buy whatever is there in store if you actually want it. If they tell you that you have to get it shipped, don't even bother. Chances are it won't come until long past your promised delivery. read more

We had an incompetent sales rep who I will not name. We chose to go straight to a manager (Andrew) who was great. My rating would be 5 stars for Andrew. But for delivery, the guys that installed it forgot to do some things. Our storage drawers have the handles on the inside. Our side tables do not have pins to set the shelves on and the basket that comes with the set was put inside the drawer and can not be taken out. read more

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So to update, sent a detailed email to the email address given to me in the reply to my original review. Still nothing. No reply just dead silence. I will be going to the store this week to ask for my money back although I don't know that I have a lot of hope of it happening! read more

We purchased a dining room set the end of October. The decision to buy it from Ashley was based on the promise by Jake that the set would arrive by Christmas. Two weeks ago we called to find out the status of the order and was told that it will e delivered in 16 to 18 weeks and the only thing in stock was the base. We tried unsuccessfully to reach the store so instead we drove over last weekend. We met with Jake and he asked us who told us the 16 to 18 time line. He scheduled the delivery for the 9 th and gave us a printed conformation. When they arrived yesterday. They brought only the base and it was damaged. I am really frustrated over the straight up lies and the sleazy sales tactics of the store. I wish I had read the reviews on Yelp before making the purchase. Reading the other reviews it is apparently a pattern of the store and justifies a class action law suit. Buyer be ware!!! read more

I want to give a shout out to Sharon Hauge. I visited the store and already had found the dresser I wanted online. She was super helpful showing me the one I wanted and finding me discounts for it. I came home and did some more research and ended up finding it on Amazon cheaper but I couldn't find the mirror. I ended up purchasing that from her. She never sounded disappointed and continued to treat me like I purchased an $1100 dresser. She also found me more discounts on the mirror. I will definitely purchase from her in the future. read more

If I could leave 0 stars I would have. Worst customer service I have ever experienced! I've spent over $10,000 on furniture in this store and no one can even tell me where the pieces are or when they with arrive. I was first told July 9th when I bought the furniture back in the end of May. That turned out to be untrue. Then I got told everything should come on the 14th by customer service only to be told by and in-store manager that only my couch would be coming on the 14th and not the mattress and mattress base. When the 14th came I only got 3 of the 5 pieces of the sectional couch and no one had an answer as to when the pieces would come in or where they even are. Now I'm told my mattress may or may not come on the 21st and that my 2 remaining pieces of the sectional may or may not get in within the next week and a half. I have called customer services at least 5 times and gone in person to the store a handful of times as well and no one has any answers, including managers. I can't even cancel my order and go somewhere else because they will keep 10%. And I know for a fact that it takes at least a month and a half to get a refund with these people because that's how long it took for me to get a refund on a different purchase. All in all I think building my own furniture would have been quicker and easier than dealing with Ashley home store. Save your time and money and go literally anywhere else. read more

My experience with Ashley furniture was horrible I should have read the reviews. I found out that Ashley stores are individually owned the one in South Austin has Great reviews . Pflugerville location where I went horrible reviews. I never went through with purchase because I could not get a question answered about my order. I closed the account they opened up 2 days before I closed my account. After I closed it then I was getting calls about solving my order. Well today I get a credit card from Ashley financed through another company I dd not authorize. I guess they needed an open account to charge me a restocking fee for furniture that was never ordered. Tgat is deceptive trade practices. If this has happen to you turn them in to the attorney generals office, the Federal Trade Commission and the BBB Better business bureau . This is not right or legal. This Ashley location should be shut down. read more

****Zero Stars**** If you value your time DONT DO BUSINESS WITH THIS LOCATION. I went to purchase furniture here on 10/10 part of our delivery was delivered and found out the other was on backordrer with a different delivery date which was never relayed us. Then we find out it's not the correct piece that was ordered. I went up to the store to see what was going one and one of the ladies apologized offered discounts and says she will get back to me once the order was released, fixed, and a new delivery date was set. Well a WHOLE WEEK goes by with no response. I call back speak with Amelia who says she will pass information to her boss and get back to me, but never received a returned call. So I go back up there and speak to Jerry a sales manager who states he fixed everything provided paperwork stating my furniture would be delivered on 11/05. STILL NO FURNITURE. I go back up there and speak with Jeff another sales manager who tells me the delivery company called me but my VM was full. The date I received the call was 11/06, but my delivery was 11/05 what good does that do??! I then request to have the one piece of the sectional picked up and the store manager who refuses to have it picked up. I've been inconvenienced on multiple occasions and no longer want to be inconvenienced. They want me to purchase an incomplete set when they are the ones who FAILED to do their jobs correctly on 3 separate occasions. I've also called around to different franchises around the area and they all state if it was their situation they would have the furniture removed from my home and refund the money. I dont understand why I cant have my money back if they failed to do their jobs and I am an unhappy customer. read more

I called Ashley furniture because my sofa didn't arrive on Saturday then I Thiugth oh I mention Tuesday arrival oh no ti my surprise it wasn't the sales date the sales agent told me I said I need it fast , I was trying to order on line they sold me the idea it was best to purchase it there in person which I did. I am on sales but don't lie to my clients I give great customer service but here in this furniture store they don't care . Since I never received my furniture and won't be available to receive they say they cannot cancel this order it was their mistake and now I have to pay for it . My huge mistake it was to trust the sales agent and they just didn't help I will never buy anything from Them Anything read more

Update 5/10: ZERO RESPONSE FROM ASHLEY FURNITURE CUSTOMER SERVICE IN REGARDS TO DELIVERY CREW WHO DID NOT ALLOW ME TO SIGN FOR MY BEDROOM FURNITURE SET THAT WAS PURCHASED ON 4/3 AND DELIVERED ON 4/15. THEY WALKED AWAY AND DROVE OFF WITHOUT ALLOWING ME TIME TO INSPECT DELIVERY. FURNITURE ARRIVED WITH BLEMISHES, NO ONE EVER REACHED OUT. I DO NOT RECOMMEND BUYING FURNITURE HERE. *********************** Update 4/28: if this wasn't my own personal experience i wouldn't believe it. Two weeks and ZERO response from the Ashley Furniture customer service team in new braunfels. No one from the company alloyed me to sign for my delivery, drivers took off, my dresser arrived with a chip in the front and no one is calling me. ************************ Update 4/25: Hello....This is Earth, paging the Ashley Furniture customer service team... I bought over $3k worth of furniture on 4/3, then was treated very poorly by your delivery team on 4/15, then not allowed to sign for my delivery BECAUSE THE DELIVERY CREW DROVE OFF - FURNITURE WHICH SHOWED UP WITH EXISTING DAMAGE. DOES ANYONE WORK AT YOUR STORE WHO CAN FIX THIS?????????????????????????? I'll NEVER buy furniture from you again. This is outrageous. If i don't get a response within two days I'm drafting a letter and mailing it to every executive i can find on the internet about how much your Austin Texas area team evidently doesn't care about customers. Come on, guys. ************************ Update 4/22: No one except Ashley H. (From the Pflugerville store) has contacted me about the botched delivery job and the drivers leaving without allowing me to sign for over $3k worth of new bedroom furniture. 7 days and no call! A person of questionable morals could sell the furniture on Craigslist and then claim it was never delivered because there's no proof! And the dresser was slightly damaged upon arrival! A chip in the front! So who is going to call me to get this taken care of? HELLO?????? ************************ Update 4/16: Ashley Furnture responded to this review by saying "we know you wish not to be contacted" ???? Um, says who?? I DO wish to be contacted because I never got to sign off on over $3k of furniture!! What if i ever have a warranty claim? Not having a sign off is a feather in your cap, not mine - and I wont have it that way. Besides, the front of my dresser was chipped upon arrival and i wasnt able to formally document since your driver ran away.. So yeah, i want to be contacted and was told by your Pflugerville store I would be contacted on 4/15 by an (830) number but I never was. You guys have my number, i expect a phone call Monday. I will not be furnishing the rest of my home from your store. I'll gladly spend a few hundred more dollars somewhere else to avoid these issues. ********************** Original review 4/15: The furniture is beautiful but the delivery guys are the biggest a-holes I've ever come across. I spent over 3 grand on a bedroom set and when the delivery guy (Vincent) entered my home he was just very rude to me in general. As if i was really "putting him out" by receiving a furniture delivery. His entire demeanor suggested he hated his job, hated me, and the world too. The first thing he said when entering my bedroom was, "oh how wonderful, a floppy mattress - what is this, a tempur pedic?" It wasn't what he said, it was HOW he said it..very sarcastically as if I'm just the bane of his existence. I tried my best to be bright and friendly regardless but he wouldn't quit being salty. I kindly asked him if he'd tear apart my metal bed frame and leave it in pieces for me (I'm a small female, can't do it on my own because the pieces slide together and require a bit of muscle to lift apart...). He said he would, but placed the frame outside my apartment front door to be out of the way of their moving stuff into my home. The second guy came to my door with his hands on his hips very arrogantly, and didn't speak a lick of English. His body language was hostile and i was actually nervous to be alone with him. Heck, both of them made me nervous because of their hostile body language. They finally got the furniture assembled and guy #1 Vincent wanted a signature. I asked him if i could inspect the furniture first. He said "he had some things to take care of art the truck but would come back up in a few minutes for signature". 10 minutes later i look for the truck......they had driven off! They left a heavy queen size metal bed frame (still assembled) outside for me to take care of by myself and i didn't even get to sign for my delivery! Whatever happened to old fashioned chivalry????? I love the furniture but never want to deal with delivery men like this again! So disrespectful to a nice young lady who had asked for their help. Shame on them. Now i have a huge frame in my living room that i can't get disassembled. Awesome. read more

We came in looking for a sectional couch, and Amelia was very sweet and easy to talk to. She listened to what we had to say and showed us around. We got a great deal with her, and even compared the price online. I left the store knowing I got a good deal, thank you Amelia! read more

My husband and I bought furniture several months ago, living room and bedroom. An ottoman and box springs were delivered fairly quickly. We understand that there are shipping delays etc and knew it would take a while. However, we purchased for a second home in Georgetown, we live outside of Corpus Christi. Twice we have been told the rest of the furniture was being delivered. Twice we have taken off work for NO SHOWS! No one will return our calls Or even pick up the phone at the store! Out and out lying is unacceptable . Worst customer service ever!! read more

I have NEVER had such bad customer service in my life. I had to wait 5 weeks to get repair on a new bed from Ashley. All that was needed was to have 6 screws installed which the delivery people neglected to do. I urge you to never buy furniture from them unless you enjoy customer service that makes promises which it doesn't keep. read more

Being a Sales Manager for largest used-car retailer and a Fortune 500 company I spend the bulk of my day dealing with customer service issues good and bad. Not for 1 second would I jeopardize the customer experience for $200 which is now tied to the experience my wife and I had this weekend at the Round Rock location. Having been an Ashley customer for over 20 years, I could only share positive experiences for every location I've ever visited. That all ended yesterday. We were at the location Saturday night looking to purchase a new bed for our new house. The bed was already decided on as we had visited the Killeen location after seeing the item we liked online. Having moved closer to the Round Rock location we decided to pop in there to complete the purchase of the bed and decide on a mattress. The mattress we were hoping to purchase was no longer made as there was a change to items the stores carried. We tried out several different types and kind of settled for one. We were told about the 10% cancellation charge. In my head I'm thinking it's tired to items that were out for delivery or maybe even shipped from one facility to another to satisfy an order. Seeing as how they have a return/exchange program for mattresses. The following day we were out doing some shopping and found one that we both loved instantly. The Purple Mattress, which Ashley doesn't offer. We completed the purchase and called to cancel the mattress portion of the order we had placed less that 12 hours ago on a Saturday night. We were told that someone would call us back to confirm. Several hours late we received a call at which point we were told of the fee once again. We asked to speak to a manager concerning the charge because at that point I wanted to cancel the whole order and just take our business to the Killeen location. The lady on the said that we would be receiving a call from the manager that was going to help us out. Here I am thinking that we would at least get a call back seeing as how customer service should be a priority, and we were assured that we would get a call. WRONG!!!!!! This morning my wife played phone tag with the store and wounded up just paying the money. But like I explained to her the staff was wrong for not returning the call to address the concern even if the result was the same. My loyalty to Ashley is no more. Especially over the 10% charge for items not even delivered. That's just insane. I honestly would like to know how an order placed less than 24 hours ago would inquire a charge. Being in retail and dealing with high value items I'm typically the one that reads the fine print on everything and is on the look out for charges and hidden fees. Good job Ashley Never Again!!!!! A.Smith 2012961703 AHS Pflugerville (June 30th) read more

I have posted a review for this business already, and if I could give them negative ratings, I would. I won't go into how I was dissed at the store, and how humiliating it was. I bought the wrong things online, and have tried for weeks to get someone to tell me how to return them. After my first negative Yelp review for them someone contacted me telling me I would be contacted by their escalation team and their Ecommerce customer service within 48 hours. It's been a week, and of course I haven't been contacted by anyone. UPS finally came to get the items, and when I received the refund, it was only a partial one. It was at least $60 short. Do yourself a favor, never deal with these people. read more

**I created a Yelp account just for this review** We bought a living room set on 8/31/19 and our sales associate, Jeff, was absolutely wonderful and so helpful from start to finish so this has nothing to do with our experience when we made our purchase. He was truly a great help with making a decision. This review is regarding the terrible customer service Ashley provided. We were told that the love seat would take a little longer than our sofa and recliner chair we purchased to be delivered (9/13 vs 9/26). We were going to be out of town on 9/13 and wanted to ensure that everything fit and looked how we wanted it to in our living room so we opted to have everything delivered on 9/26 instead. Last Thursday (9/26) came and the delivery men asked "Did you know your sofa is on back order?" - we did not know that. He then offered to call the store for us (again, greatly appreciated) and we were told that it made it to the warehouse that day but unfortunately wasn't ready to go out for delivery so they would call us the next day to schedule the delivery of the sofa. They said we weren't notified of the back order because we didn't have an email address listed on our account. The next day, we did not receive a call to schedule the delivery of our sofa. My husband ended up calling to follow up in the afternoon. When he spoke to customer service, they advised the sofa was indeed not in the warehouse and they won't have it until October 15-16th. They continued to apologize over and over without any kind of resolution or explanation as to why we were told the sofa was in the warehouse the day before and now they won't have it until the middle of October. We have guests coming in from out of town with half of a living room set that only sits 3 people. We're going to have to use our camping chairs in our living room now to accommodate our guests. Needless to say, we are beyond disappointed. We've shopped with Ashley many times over the years and this has been the absolute worst experience. We will be finding a new furniture store to move forward with in the future. read more

I came here with a friend, to look at wall art and was greeted by a nice salesman. As we walked around, we were followed by hoards of crickets and saw dozens of crusty, dead ones along the floor. Gross; especially while walking around in flip flops. P.S. - we'd already shopped at several places beforehand and hadn't encountered any crickets elsewhere. This store needs to up their pest control & cleaning game. The available art was boring, and mimicked what I'd already seen at other stores, so not worth the trip. Some of their furniture was Saran wrapped, out on the salesfloor, so carry a box cutter if you're wanting to view all sets. read more

Ordered my daughters bed, and It was delivered damaged. After a week of going back and forth and RUDE customer service representatives, I will be filing a chargeback. I spent almost 2 hours on the phone and sending emails to 2 different email addresses. No help at all from them. I get everyone is short staffed, but not the way to handle customers Update- I have emailed multiple times from my personal and work email. No response- how about a good contact number. read more

This has been the worst furniture buying experience. The sales person opened 4 separate credit cards in my name. When I questioned him he stated they use a waterfall to find the best rate and assured me there was only one account. That wasn't true. I received 4 different cards in the mail. All for Ashley furniture. I finally received my delivery which came broken and had to be returned with delivery driver. I was told I would be contacted in 24 hours to schedule a new delivery. That was a week ago now. I finally called customer service to schedule myself. I will never buy from Ashley furniture again. read more

Had a great experience with Solomon and he helped us with picking out some new furniture and was very knowledgeable about their products

Ashley HomeStore uses a inside company called AcceptanceNOW who is really Rent a Center and they will screw you. Within 90 days the power recliner has now broke twice and they refuse to take it back until it is fixed and in good working order. It's under my husbands name read more

I called the plugerville store with questions about a sleigh bed for my mom. I ordered while on the call, 5 days later the nightmare began. I live in Austin and a days before the deliver days Austin went on "shelter in place." This store closed 2 days before the order. I've tried to cancel this order, they refuse to not charge me the 10% fee on my $1153 order. I was forced to accept the delivery. I was the 10th stop on 3.26.2020 by then they had been in 9 different spots of potential infection. I've been on the phone with Customer Service for 3 days trying to stop delivery, they can't help me. I say cancel.they ask me for a delivery date even if it's 2 months out. There is no guarantee 2 months is long enough and I should not be forced to tie up this amount of money on uncertainty. There not an essential company so how are they forcing people to receive deliveries? Because the store is closed I can not cancel the order but it's not worth my life or the life of my mother. frustrated I need a connection to the corporate office. If anyone has a number please help read more

Well... I did read the reviews before checking out this store so I am just going to add my 3 cents on Ashley Furniture. Pros: Large selection Nice pieces Sales associates not pushy.. they pretty much let you do your own thing Cons: My sales associate Elizabeth- did not know a thing about the furniture or color choices of different sofas, etc. Delivery Charge - I was told max $140, but then again I was also told the more you buy the more the delivery charge is.. which I replied that's ridiculous! You can shop local for the same furniture and a few places I checked out had flat rate delivery fees ranging anywhere from $39-$89. My Sales associate Elizabeth- argumentative and repeatedly said they would not budge on prices, delivery charge, etc. **Do you see where I am going with my Cons section!!!! I am sure if I would have encountered a different sales associate I may have had a different experience, but I can choose where to spend my money and something was telling me.. NOT HERE!! So buyer beware. If you do go in and you come across Elizabeth... briskly walk to the other end of the store.. You would look silly trying to run in between all that furniture!! it's a pretty big store so she may find you but it's definitely worth a try!! ;0) read more

Normally, I would give Ashley Furniture a great rating, as their furniture is beautiful, well-priced, and seems to hold up well. HOWEVER, today, almost five years after buying $10,000 worth of living room furniture from them, I find out that they flat out lied to me. When we bought the furniture, they suckered me into buying the warranty for it by saying "If you don't use it, it will be refunded to you." Well, I found out a few months ago that that's not true -- it will be applied to the cost of more furniture, which I don't need. So I decided that I would actually use the warranty and have them repair some scratches on the leather and a place where the color had worn off. So I call Montage Furniture Services, the warranty company, today and am quickly told that cat scratches, color wearing off, etc are NOT covered and the only things that are covered are "if you spill something on it, the cat pees on it, someone rips it with scissors in their pocket, or jumps on it and breaks it..." Where Ashley Furniture comes into play with this is they told me that "the warranty coveres anything a human or an animal can do to that furniture." REALLY???? I guess a cat scratching it (by jumping on it, not intentionally clawing it) is done by a monster, not the animal. Regardless, the Ashley salesman LIED to me to get me to buy the warranty. POOR POOR DECISION, Ashley Furniture. You may have just lost a customer for life. (Of course, I doubt that you care because you'll sucker enough people into buying the warranty to make up for my missed sales.) read more

They are big lier ! First day told me my delivery day is June 6 but at June 2 says : you can get all items at aug 13 !!! Don't trust them . They are nice on first day !!!! And don't care you after that. Big big lier read more

I was supposed to get a foundation on the sixth, showed up and they said oh just kidding it'll be here on the 13th. I show up on the 13th and they say oh it'll be here on the 27th. The rudest employee called me yesterday, answered the phone by saying "can you come get this thing". I said excuse me who is this, she said "Ashley furniture, can you get this box thing at now". I said no but I can pick it up tomorrow after six is that okay, she said "okay fine" and hung up. I showed up today at six to get it and surprise their warehouse is closed, they close at 5:30 every day.... Im so beyond pissed. Ill update after tomorrow. I just want what I paid for. ------- I arrived at the store at 6pm like planned and Spenser L. had everything ready to go. He was kind and helpful, just as customer service rep should be. If you ever go to this store I would ask for him. I'm even giving an extra star because of how great he was. read more

Yikes!! I've never experienced such bad customer service. It's a shame because I really liked half the order I received. The online order didn't populate my zip code correctly so it was manually entered for me by a rep who was actually awesome but it all went downhill from there. Another rep contacted me and said UPS was coming to pick up the items I received because the order was cancelled. I wanted the items!! I spent two hours on the phone and chat trying to figure out what went wrong. I was bounced back and forth between two numbers and nobody could answer my questions. I called one of the numbers three times and the other twice and had to sit on hold forever each time. I requested a manager three times and was told no. I chatted with 4 different reps on the computer who sent me to the same numbers and one just left the chat. I wasn't rude AT all. I responded to two different reps that emailed me with no response. I called the store and got a voicemail, left a message, no call. How is this company still in business? I'm so bummed because I really liked what I actually received but it will suck not to have everything matching if nobody can get the order right. read more

After seeing poor reviews about Ashley, we were wary. But the furniture on display in the store was just what we were looking for, and it was on sale. So we happily ordered a power reclining sofa and a kitchen table set. And we regret it -- because although the furniture is fine, this chain of stores is managed by mentally handicapped clowns. It took them three months to deliver the sofa. They told us it would take three weeks. And we're still waiting for the fourth kitchen chair. They never offered compensation, or even an apology. I must have spent more than 4 hours trying to get the furniture we ordered delivered to us. I got a lot of hemming and hawing, and "We're working on it," and "Upper management is trying to address your problem." These people clearly don't care if you actually receive the furniture or not. They're always saying "Let me call someone else" or "Let me check on it." It sounds like a bureaucracy where they just kick the problem to the next person down the line in a scramble to avoid blame so they don't get fired. If you actually want to receive the furniture you bought, don't buy from this store. read more

I needed two couches and quick(for work), Amelia was a great help, and made the process painless and quick.

Everytime we buy from this place they deliver our furniture it takes forever and it always comes broken. This time it came in just a couple of days, but my daughters bed was broken. Now she doesnt have a bed to sleep on and we have no idea when this will be rectified. Why? Why haven't you guys fixed this problem? Do you not check the product out before it is delivered? Shame on us for thinking you guys possibly made improvements and wouldnt make the sames again. Trust me i will never shop with yall again and i will make sure anyone i ever talk to wont either. Thanks for leaving my daughter without a bed. read more

I fully expected to be posting a negative review. We purchased a dining table and chairs [in-store] last Tuesday with delivery expected Thursday. However, on Thursday, no one showed up. Then, I read all the complaints about delayed deliveries. :-/ Wow. The next morning I called Customer Support (the hold time was about 10 minutes) thinking I was about to embark on a struggle. I was wrong. The agent I spoke to was extremely helpful and courteous. She told me the delivery guys attempted to call, and even went to my house (they described my front door in their notes). But the reason they couldn't contact me was because one digit was off on the phone number they had for me. So, she apologized for the mistake and immediately scheduled delivery for that same afternoon. That evening, right after work, the dining table arrived. The men that delivered the table assembled everything for us, and were in-and-out within 15 minutes. The delivery guys were awesome. I don't know why my experience differs so much from most peoples' experiences, but I'm guessing all the negative reviews have Ashley Furniture trying to turn things around. Should the dining table or chairs fall apart in the future, I'll be sure to update my review. ;) read more

Ashley's Furniture is probably the worst furniture company out there. Since my apartment flooded during the snow storm I had to move to a whole new apartment complex and all of my stuff was damaged . I went there and decided to finance until my insurance check came in, well the guy who did the application didn't know what he was doing and opens several accounts in my name. Now I understand there can a be a delay with delivery during COVID but what they have been doing is ridiculous, everything will be in stock and then it set up for a delivery then it's not in stock anymore. I was set up for delivery last Wednesday and confirmed several times that's EVERYTHING would be deliver but nope only the mattress showed up. I had to take off work for this. Now yesterday the rest was supposed to be delivered and NOTHING after it was confirmed to be delivered they never showed or called to let me know they where not coming after rearranging my schedule at work once again. So still NO furniture!!! And when you call customer service they hang up on you and if you ask for a manager they leave you on hold for hours then hang up on you. read more

Ask for Steven!! I was so impressed with the service I received from Steven. He was so knowledgeable and helpful! I was living in another state at the time I called the store to buy a sleeper sofa couch and needed it to be delivered the day I got into Austin. I had my eye set on a particular couch, but asked if Steven had any better options. He gave me a list of 5 other sleeper sofas to check out! He helped me narrow down the choices with details about each of them without being pushy. I went with a completely different couch than I was originally going to buy! I am so greatful for Steven. I absolutely love my new couch and wouldn't have found it without him. He also made sure my couch was in stock and would be delivered the day I asked. This was the best customer service and buying process I've ever had! read more

As with any furniture store, walk in prepaired to be asked "Hi, how are you?" about 30 times easy. Also be ready to talk with an enthusic sales person that is willing to make you a "deal". Go in prepaired (as one should in any sales situaion) and you will be fine. I like Ashley's because they have such a large inventory. Sofa's, recliners, couches, bed sets, tables, chairs, all sorts of things. You will fine something that catches you eye. Up sides: Decent finance or layaway deals. Get to sit in different kinds of furniture. Relaxing environment. Down sides: Slightly pushy sales people. Meh matress selection. Styles can be a little old. Go in armed with the ability to say no and you will be fine. I know I will be shopping at Ashley's again and again. read more

***Update** I filed with the Better Business Bureau and immediate received a phone call from someone named Kris to refund my delivery charges and other miscellaneous fees and have just noticed damages reparied. I agreed. Damage was repaired with the help of my fiance. Within 1 hour I received notificated from BBB that my case had been settled and asked it was satisfactory. I could only say on their forms I had been contacted but no, it was not settled as I had not received a credit memo to my account. I am now going on 6 months from that phone call from Kris and just have to get the fight up again to start dogging them. Starting with a new complaint to BBB. read more

If there was a way to give them no stars I would.This place is garbage. No wonder we were the only people parked in the parking lot. Not one person asked if we needed help.2 of the employees were sitting on a couch talking. Finally some guy came up to us. When we inquired what sectional we were interested in he said o we don't have that on the floor...And that was it! He didn't offer to order it, see if another location had it, not even telling us the delivery fee or when the soonest it could be delivered.It was like pulling teeth. Finally I thought to myself, I wouldn't give this place or man the satisfaction of making any commission off of us. Went to Couch Potato and ordered it! read more

Needed a new couch. The price wasn't too bad, only bummer was the delivery was delayed an additional week or so. read more

Ashley Store - Black Friday sale! - Furniture Stores Near Me - Pflugerville, Texas

I would give this place zero stars if I could! At first this place seems wonderful. Comfortable furniture, informative sales associates, and great savings deals. But then comes the delivery. They over promise and under deliver. My husband and I have been on the phone with customer service every single day for the past three weeks! Every day it's a different story. We have been waiting for our items to be delivered now for three weeks. The customer service reps say it's an issue with manufacturing. We have had four deliveries now and we are still waiting for them to complete our order. Compensation for horrible service....A gift card for more Ashley furniture! read more

So the other people that wrote reviews didn't have the best experiences here but my husband and I had no problem with our visit. Yes, we came on a Saturday during the tax relief 16 1/2% off sale so it was busy. Yes, we were greeted about 15 times because the staff was all eager for those sales. But at least we didn't have to search for help. The only downside with that, is one of the SALES MANAGERS was a bit too pushy. We had stressed that our place is small and we needed a smaller sectional and he still insisted on showing a theatre sized sectional along with other things said we were not interested in. We came on a Saturday to browse, simmer then possibly purchase on Sunday. When we returned on Sunday, the staff was much more laid back but still very attentive. The associate that ended up helping us with our purchase is Jim Tyson. He was so nice! Very funny and helpful and wasn't pushy at all. And if you're shopping for a new mattress, this is THE mattress guru. Large showroom, complimentary beverages, clean restrooms, affordable prices on most pieces. read more